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Public-Sector Innovation To Narrow The Urban–Rural Digital Divide For Inclusive Smart Tourism In Indonesia: A Systematic Review Rina Herawati, Augustin; Widi Lestari, Asih; Hayu Dwimawanti, Ida
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1316

Abstract

This systematic review synthesizes evidence on government-led digital innovations advancing inclusive smart tourism in Indonesia and narrowing the urban–rural digital divide. We examine smart-tourism apps, QR-based cashless payments, destination management systems, chatbots, and AR/VR, alongside public programs for broadband expansion, youth skills, and smart villages. Findings indicate these measures improve access for Gen Z/Millennial travelers and rural SMEs, enable data-driven management, and broaden market reach. Persistent gaps in connectivity, digital literacy, and local capacity limit impact. We outline implications for digital inclusion, regional equity, and youth-focused growth and propose priorities for sustainable policy design.
Pelatihan Penggunaan Google Form Sebagai Media untuk Pengumpulan Data Bagi Anggota Pemberdayaan Kesejahteraan Keluarga (PKK) di Desa Turus Gede Kecamatan Rembang Kabupaten Rembang Suwitri, Sri; Setianingsih, Endang Larasati; Dwimawanti, Ida Hayu; Lestari, Asih Widi; Nirmala, Renata Jati
WINDRADI: Jurnal Pengabdian Masyarakat Vol. 3 No. 2 (2025): July- December
Publisher : P3M FIA UNKRIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/windradi.v3i2.396

Abstract

This community service program was conducted as part of the implementation of the Tri Dharma of Higher Education, focusing on strengthening the digital capacity of members of the Family Empowerment and Welfare Movement (Pemberdayaan dan Kesejahteraan Keluarga or PKK) in Turusgede Village, Rembang District, Rembang Regency. The activity stemmed from the existing condition in which PKK data collection was still performed manually, leading to inefficiency, inaccuracies, and difficulties in archiving. To address these challenges, training on the use of Google Forms was introduced as a practical information technology solution to support the digitalization of PKK’s organizational management. The program employed a participatory and hands-on training approach, consisting of several stages: needs assessment, training module development, theoretical and practical sessions, as well as post-training monitoring and evaluation. The evaluation results showed that the training effectively improved participants’ digital literacy and technical skills, as evidenced by their ability to independently create and manage digital forms. Participants responded very positively, showing high enthusiasm and a strong commitment to applying the newly acquired skills in PKK administrative and data collection activities. Despite challenges such as limited access to digital devices and varying levels of digital literacy, the program successfully fostered awareness and confidence among PKK members in utilizing technology. Sustainability efforts include continuous mentoring, the development of practical user guides, and the establishment of local digital cadres within the village. Overall, this program made a tangible contribution to strengthening data-based organizational governance, improving the effectiveness of family empowerment programs, and accelerating digital transformation at the community level.
Co-Authors Abd. Rohman Adnin Ridha Rerifki Agung Budi Irawan Agung Suprojo Agus Salim Ahmad Nawi Aja, Sabina Aji, Nawangsasi Wincahyo Artiko Alam Wicaksono, Antonius Amanda, Dela Eka Andy Fefta Wijaya Annisa Purwatiningsih Annisa Purwatiningsih Aprilia Dwi Susanti, Rizki Bella, Natalia Priska Bili, Soleman Renda Cahyo Sasmito Cik Ida Kumalasari Amirudin Citra, Honorata Ciya, Andriyana Vivi Dewanata Puteri, Amanda Dhika Bagus Wicaksono Dhuhaniyati, Lisa Dody Setyawan Dwi Susanti, Rizki Aprilia Eli Susanti Debora Endang Larasati Endang Larasati Setianingsih, Endang Larasati Farid, Mifta Febianus Angga Saputra Fierda Nurany Firman Firdausi Fitranto, Mochamad Rizki Gandur, Didikardianus Gisela Mburu Amma Hardi Warsono Haryana, Olgaria Devi Hayu Dwimawanti, Ida Ida Hayu Dwimawanti Imawan, Satria Aji Indah Sari, Yuli INDRA PRATAMA PUTRA SALMON Johan Bhimo Sukoco Kamaluddin Larasati, Dewi Citra Lestari, Dewi Citra Linda Catur Agus Mau, Brigita Adela Tai Metha, Kardiana Metha Rozhana Minhando, Erys Al Fauzi Mohammad Nurul Huda Muhamad Rifa’i Muhammad, Juang Abdi Mustafa Kamal Mutafarida, Binti Nex, Urbanus ningtyas, trimurti Nirmala, Renata Jati Petrus Gleko Pramudita Irianti, Nathasa Primasworo, Rifky Aldila Purwatiningsih, Annisa Rachman Fidiastuti, Hasminar Renata Jati Nirmala Rina Herawati, Augustin Rohman, Abd. Roro Merry Chornelia Rosalina Woro Subektie Sari, Yuli Indah Siti Rochmah Soleman Renda Bili Sri Suwitri Sri Suwitri Sukoco, Johan Bhimo Sulistiyowati , Yayuk Susanto, Nadya Eka Putri Urbanus Nex Valentine Queen Chintary Vincentia Sinka Tiara Warsono Warsono Willy Tri Hardianto Wulandari, RR. Merry Chornelia Yoga Aldi Saputra Yohanes Antonius Lasa Yosilda Sarti Yoei Yulita Atik Marchita