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All Journal SALAM: Jurnal Sosial dan Budaya Syar-i IJNP (Indonesian Journal of Nursing Practices) Islamic Management: Jurnal Manajemen Pendidikan Islam AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Mantik SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Dinasti International Journal of Education Management and Social Science Ilomata International Journal of Management Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Enrichment : Journal of Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Islamic Economics and Finance Studies Ilomata International Journal of Management ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Journal La Sociale International Journal of Science and Society (IJSOC) Jurnal Puan Indonesia Jurnal Manajemen dan Pemasaran Jasa Eduvest - Journal of Universal Studies Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi Proceeding Of International Conference On Education, Society And Humanity Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik
Kabul Wahyu Utomo
Universitas Terbuka
Religion Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Nursing Public Health Social Sciences Other

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CAN PERCEIVED WORK-LIFE BALANCE AND WORKLOAD ENHANCE EMPLOYEE PERFORMANCE? EMPIRICAL EVIDENCE FROM PT CAHYA DELIVERY INDONESIA Utomo, Kabul Wahyu; Saputra, Riandy; Yusriani, Sri; Sari, Novika Purnama; Rahayu, Heffi Christya
PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY Vol 3, No 1 (2025): First International Conference on Education, Society and Humanity
Publisher : PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY

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Abstract

This study investigates the effects of perceived work-life balance (PWLB) and workload on employee performance, with job satisfaction functioning as a mediating variable, at PT Cahya Delivery, a logistics and service distribution company operating in Sumatra, Indonesia. The research was motivated by a decline in employee performance observed in 2024, accompanied by heightened workload demands during peak delivery periods. A quantitative research design was employed, utilizing structured questionnaires administered to 190 active employees selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results demonstrate that PWLB exerts a significant positive influence on both job satisfaction and employee performance. Conversely, workload shows a negative direct effect on performance but an unexpected positive effect on job satisfaction, suggesting that increased responsibilities may enhance perceived trust and motivation among employees. Job satisfaction was found to partially mediate the relationships between both exogenous variables and employee performance. These findings underscore the strategic importance of fostering work-life balance and carefully managing workload structures to enhance employee satisfaction and performance. The study provides actionable insights for human resource management in the logistics service sector, particularly in designing challenge-oriented workloads and support mechanisms to sustain productivity and organizational effectiveness.
Co-Authors Ake Wihadanto Amalia, Tyara Amin Wibowo Andi Harmoko Arifin Anggia Boantua Siahaan Aty Herawati Ayep, Ayep Ayu Widiantari, Ni Putu Natih Ayu, Ni Putu Dewi Lista Boantua Siahaan, Anggia Dharma , Dias Adi Djunaidy , Djunaidy Eledora, Astrid Octina Endi Rekarti, Endi Faizul Mubarok Faryani, Meri Febriantika, Febriantika Hendrian Hendrian, Hendrian Humaira, Balqis Al Indradewa, Rhian Joko Rizkie Widokarti Kamal, Nur Mustofa Khurniawan, Arie Wibowo Mafizatun Nurhayati Martino Wibowo Meliala, Janita Sembiring Muji Gunarto Neuneung Ratna Hayati, Neuneung Ratna Nurdiana, Diah Nurul Hidayat Prisila Damayanty Rahman, Saif Ur Riftana, Ferry Dwi Cahya Rismawati Rizki Dito Subekti Rizqi , Az-Zahroh Salsabil, Imanirrahma Saputra, Riandy Sari, Novika Purnama Sari, Putri Netasya Setiadi, Doni Setiawan, Rudi setyowardoyo, nugroho Shine Pintor Siolemba Patiro Siahaan, Anggia Boantua Sinaga, Boy Andika Sobari, Yayat SULTAN, ZULKIFLI Taufani Chusnul Kurniatun Taufik Kurrohman Taufik Rahman Usman Mika’il Usman Utama, Rivara Pascha Utami, Made Dwi Mas Widjanarko , Widjanarko Wisanti, Lucia Sapto Wendah Yulianto, Kampono Imam Yusriani, Sri Zara Tania Rahmadi