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All Journal International Journal of Public Health Science (IJPHS) Jurnal Kesehatan Lingkungan indonesia Jurnal Kesehatan Komunitas Jurnal Kesehatan Medika Saintika Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL PHOTON Jurnal Endurance: Kajian Ilmiah Problema Kesehatan Ensiklopedia of Journal Journal of Midwifery and Nursing JURNAL KEBIDANAN KESTRA (JKK) Jurnal Ilmu Kesehatan JURNAL KESEHATAN MERCUSUAR Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa PREPOTIF : Jurnal Kesehatan Masyarakat Science Midwifery Jurnal Pengabdian Masyarakat Multidisiplin ARSY : Jurnal Aplikasi Riset kepada Masyarakat Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Dinamika Lingkungan Indonesia Jurnal Media Kesmas (Public Health Media) DEVOTE: Jurnal Pengabdian Masyarakat Global EcoNews JGEN : Jurnal Pengabdian Kepada Masyarakat Jurnal Medika: Medika Jurnal Ilmu Psikologi dan Kesehatan
Yessi Harnani
Universitas Hang Tuah Pekanbaru
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Journal : Science Midwifery

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The Relationship between Effective Communication of Nurses and the Level of Patient Satisfaction in the Inpatient Installation of Hospital Rina Yulviana; Yessi Harnani; Widia Oktaviani
Science Midwifery Vol 8 No 1, October (2019): Science Midwifery
Publisher : Institute of Computer Science (IOCS)

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Abstract

The nursing process is never out of the process interactions that occur between nurses and patients that nurses should be aware that to communicate effectively in professional nursing practice very influential or assist the patient in the healing process or in fulfilling their basic needs during hospitalization. Service quality issues in hospitals Saber Duri still far from what is expected of society, one patient told nurses seem unfriendly, do not care about the complaints and diseases of the patient, and also like to delay in providing nursing care. This study aims to determine the relationship of effective communication nurse with patient satisfaction level at inpatient hospitals Saber Duri Year 2019 type of quantitative research with cross sectional design allnurses inpatient amounted to 108 people with a sample of 85 respondents. The sampling technique stratified random sampling. Data analysis was performed using univariate and bivariate with chi-square test (α = 0.05). The results of the bivariate analysis of six variables there are five of them found a significant relationship between attitude (ρ = 0.046˂α = 0.05), communication (ρ = 0.011 ˂α = 0.05), perception (ρ = 0.001 ˂α = 0.05), facilities (ρ = 0.004 ˂α = 0.05), and environmental (ρ = 0.025 ˂α = 0.05), while the variable no significant relationship between gender (ρ = 0.239 ˂α = 0.05) with patient satisfaction. Then the conclusions and suggestions for hospitals Saber Duri to improve human resources such as nurses, and maintain his skill in communicating effectively with patients, as well as complementary facilities inpatient room.
Co-Authors - Qodariah Afridayanti, Afridayanti Agus Alamsyah Ahmad Redho Alhidayati, Alhidayati Alpini, Anisa Amalia Dwi Oktami Anna, Deddy Anwar, Afridayani Asnita Asnita Candra, Leon Dedi Afandi Denai Wahyuni Destrianti, Febri dewi, dewi gita Dwi Restika Puri Endang Purnawati Ennimay, Ennimay Erdaliza, Erdaliza Ernawati Ernawati Fahrur Rozie Fitriani Fitriani Fitrianto Fitrianto Gumayesty, Yeyen Hamid, Abdurrahman Hasmaini, Hasmaini Hayana Hayana Hayana, Hayana Herniwanti Herniwanti Hery Widijanto Hetty Ismainar Intan Lestari Jepisah, Doni Kamalizaman, M. Kamalizaman Karjoso, Tri Krianto Lazulfa, Ananda Leonita, Emy Lusiana, Novita Mahmudah Mahmudah Makomulamin Makomulamin, Makomulamin Marlina, Hastuti Maya Zulya Meliyanti, Rezki Meriwati Mahyudin Mitra Mitra Mitra Mitra Nofri Hasrianto Novita, Yuliana Nurhapipa Nurlisis, Nurlisis Nurvi Susanti Oktavia Dewi Oktavia Dewi, Oktavia Prabu, Dewi Hayati Putri, Lia Oktavianti Qodariah, - Raharjo, Puspito Rahayu, Endang Purnawati rahmi, Fadhlurrahmi Rany, Novita Rasoel Hamidy Raviola Raviola renaldi, reno Rezki Meliyanti Rienarti Abidin, Aldiga Rina Yulviana rina yulviana, rina Rini Andriani Rozie, Fahrur Safrina, Dince Sari, Nila Puspita Satria Efendi, Ahmad Sohor, Suherman Sugiyarningsih, Sugiyarningsih Sukendi Sukendi Syamsul Bahri Rivai Tengku Ummi Rakhmah Tri Utami Ulfa, Henny Maria Uswatun Khasanah Wahyuni, Fitriati Widia Oktaviani winda septiani Yani , Selvi Yenni Ekawati Yurnalita Yurnalita Yusneli, Yusneli Zaman, Kamali Zulmeliza Rasyid Zulmeliza Rasyid