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Nurhadi Nurhadi
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Journal : Jurnal Admmirasi

 1 
Service Quality Can Determine Patient’s Loyalty in Internal Disease Inpatient Room at Dr. Sismadi Cileungsi Bogor Hospital Nurhadi Nurhadi
Jurnal Admmirasi Vol 5 No 2 (2021): ADMMRIRASI Journal December 2020 Edition
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v5i2.135

Abstract

Improving the quality of services provided by hospitals to patients will be able to create a sense of patient satisfaction, so that the creation of a sense of patient satisfaction will lead to a loyal attitude of patients towards hospital services. This study aims to analyze the effect of service quality and patient satisfaction on patient loyalty in the inpatient department of Dr. Sismadi. The design of this study was the design of causality with 170 inpatients in the internal medicine department at Dr. Hospital. Sismadi. Samples were taken by using purposive sampling technique. Service quality and patient satisfaction variables are independent variables and patient loyalty is the dependent variable. The research instrument was a questionnaire and was measured on an interval scale. Data were analyzed using SEM-LISREL. The results showed that the variable service quality had a positive effect on patient loyalty. Service quality has a positive effect on patient satisfaction meaning to increase patient loyalty, the level of satisfaction is improved through improving service quality, and patient satisfaction has a positive effect on patient loyalty. The dominant variable is service quality
Co-Authors Abdul Haris Abdul Rahman Abdul Rahman Ade Fristy Syahara Adela Friska Putri Agus Hardjito AGUS PRASETIO Agus Siswanto Agustian Agustian Ajeng Tita Negoro Ananda Harum Putri Terate Andhika Novan Ramadhani Andika Angger Nugraha Andreas M. Kuncoro Andri Rachmat Kumalasian Nasution Anisa Rahmawati Anissatul Mufidah Annisa Assajdah Annisa Inka Maulidini Priyanto Ayu Pangestuti Bambang Syaeful Hadi Bramono Pandu Budi Pranoto Burhan Halim Catur Pramono Chatarina Muryani Danang Gunarto Dedi Supriadi Deni Luvi Jayanto Dwi Astutik Eka Nurman Firdaus Elok Rizma Hapsari Endah Retnani Wismaningsih Esteria Silalahi Eva Firdayanti Bisono Fatkhur Rohman Fendy Kussuma Firly Dwi Ainur Rochmah Fitra Fitra Galuh Citraningrum Hassany, Ibnu Rosyid Al Hastuti Hastuti Hemi Wulan Martatiwi Hery Setyawan Hidayat, Andra Dwitama Hidayatu Sholihah Ida Ayu Putu Sri Widnyani Ilyas Husti Irawan Irawan Ismail, Pitrah Rapi Isna Manistasari Joni Devitra Kamelia Aziza Khairuldi Khairuldi Khoirun Nisak Shabira Krisnita Dwi Jayanti listiyono yono listiyono Martanto Martosupono Mira Esculenta Martawati Mochammad Muzakki Muhammad Mutafanninun Muhammad Yaasin Mulyadi Mulyadi Nana Tri Sutisna Nimas Auralia Damayanti Novri Gusrial Can Nugroho Nugroho Nurdin, Akhmad NURUL KHOTIMAH Okta Hadi Nurcahyono Okta Hadi Nurcahyono Putri Lestari Rahimudin Rahimudin Rangga Meulligga Daniarko Riri Irma Suryani Risa Helilintar Rony Irawan Rudolf Sinaga Saifuddin Zuhri Saripuddin Saripuddin Sembiring, Rinawati seno sudarmono Hadi Seno Sudarnomo Septina Galih Pudyastuti Septyana Riskytasari Sevi Oktrianadewi Siany Indria Liestyasari Sigit Pranawa Siti Hadiyati Nur Hafida Soenarto Notosoedarmo Sri Hastuti Sriadi Setywati Suhadi Purwantara Syahrir, Syamsul Syamsul Ph.D M.A. Hadi Sza Sya Monica Valeria Teguh Sutanto Tony Wijaya Ulfa Niswatul Umar Umar Undang Rosidin Usaji Maulana Vicky M. Taufik Wahyu Wijaya Widiyanto Wandra Arasdi Wayan Suana Wibowo, Rheza Ari Yosafat Hermawan Trinugraha Zakki Fuadi Emzain Zen Muttaqin Zenza Wismoyo Ancok