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Nirwan Junus
Fakultas Hukum Universitas Negeri Gorontalo
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Journal : Birokrasi: Jurnal Ilmu Hukum dan Tata Negara

 1 
Peran Badan Penyelesaian Sengketa Konsumen (BPSK) dalam Menyelesaikan Sengketa Finance di Kota Gorontalo Moh. Alfajar Mursidah; Nirwan Junus; Sri Nanang M. Kamba
Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA Vol. 1 No. 3 (2023): Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/birokrasi.v1i3.576

Abstract

A situation that is very unbalanced between consumers and business actors is a big potential that can lead to disputes between consumers and business actors. The government has issued laws that regulate consumer protection, in particular Law Number 8 of 1999 concerning Consumer Protection. The goal is to provide protection to consumers. This research is intended to: (1) to find out the role of the Consumer Dispute Settlement Agency (BPSK) in resolving Finance disputes (2) to find out what are the obstacles faced by the Consumer Dispute Settlement Agency (BPSK) in resolving Finance disputes. This research uses the type of empirical legal research, using a literature approach and research in the field. The sources of legal materials used are primary legal materials and secondary legal materials.The results of the study show that first, the Gorontalo City Consumer Dispute Settlement Agency (BPSK) has carried out its role, totaling 11 (eleven) of which is resolving consumer disputes in 3 (three) ways, namely mediation, conciliation and arbitration, opening consultations on consumer protection, if there is a violation the Consumer Protection Act (UUPK) the Consumer Dispute Settlement Agency (BPSK) is required to report to investigators, the Consumer Dispute Settlement Agency (BPSK) is required to receive complaints in writing or in writing, the Consumer Dispute Settlement Agency (BPSK) is tasked with conducting inspections and research related to consumer disputes, BPSK summons business actors suspected of violating the Consumer Protection Act (UUPK), the Consumer Dispute Settlement Agency (BPSK) has the right to present expert witnesses, witnesses or someone who is deemed to know of violations of the Consumer Protection Act (UUPK), examine the truth evidence, ascertaining whether or not there is a loss on the part of the consumer. The second research result is, What obstacles are faced by BPSK Gorontalo City in resolving Finance disputes in Gorotanlo City, these obstacles are divided into two parts, namely Internal and External. For internal ones, there is an inclusion of a standard clause, asking for help from investigators to summon business actors who do not want to attend invitations from the Gorontalo City Consumer Dispute Settlement Agency (BPSK), finally, financial constraints, namely the Gorontalo City Consumer Dispute Settlement Agency (BPSK) still cannot manage their funds in grants (self-managed).
Co-Authors Abdul Hamid Tome Abdul Rezal Antukai Abdullah, Windi Friliani Aditya Pratama Daud Agustin Ali Ahmad Ahmad ALINTI, SITI NURHALIZAH Andi Fahrul Adhzulhaq Anggriani Ibrahim Anton Sujarwo Dunggio Apripari, Apripari Badu, Linawaty Wadju bakung, Dolot Alhasani Daud, Aditya Pratama Debi Rahmat Huntialo Dewa Ezza Mahendra Ungko Dewa Ezza Mahendra Ungko Dg Malanye, Matra DHEA ANANDA ADAM Dian Ekawaty Ismail Djafar, Sri Mitta Aisha Dolot Alhasni Bakung Dwitama Bagaskara Modjo, Rizky Elfkri, Nurul Fazri Fazri Elfrikri, Nurul Fence M Wantu Fenty U. puluhulawa Fitran Amrain Gita Amalia S. Aru Gumohung, Sintia Guntur Guntur Harun, Ihsanti Putri HARUN, YUSRIN M. Herliono, Anggun Angriani Putri Irlan Puluhulawa Islamiati M. Umar IYAN KASIM Jufryanto Puluhulawa Juldin Latama Julius Mandjo Julius T. Mandjo Jusuf, Alvid Cesariansyah Kai, Muh. Iksan Putra Karim, Aldin Laras Cipta Ilahi Lidwina Savira Nurulhaq Livya Asifah Magfira Ngabito Lukum, Silvani Nur Rahmat Mamu, Karlin Mamu, Karlin Z Mandjo, Julius T. Marsandy Calvin Budiman Ma’Ruf, Rahmawaty Melki T. Tunggati Mellisa Towadi Mifta Huljana Usman Moh. Alfajar Mursidah Moh. Shafwan Saifullah Pakaya Moh. Yoenardi M. Basiman Mohamad Firmansyah Usman Mohamad Hidayat Muhtar Mohamad Ikra Husain Mohamad Rivaldi Moha Mohamad Rizaldi Fitra Abadi Mohamad Syahnez W. Aditya Cono Mohamad Taufik Zulfikar Sarson Mohamad Taufiq Zulfikar Sarson Mohammad Syauqi Pakaya Mohammad Taufiq Z. Sarson Moohulao, Fathia Nurul Hasanah Muhamad Khairun Kurniawan Kadir Muhamad Nur Rifaldi Rachman Muhamad Rusdiyanto Puluhuluwa Muhammad Sabrisa Khartanta Ginting Suka Muntholib, Job Wahidun Mutia Cherawaty Thalib Nagita Pujiastuti Djafar Nayla Utami Yasin Ndeo, Reynaldi B. Novita Daud NUR AYIN HIOLA Nur Rifaldi Rachman, Muhamad Nurul Fazri Elfikri Nurul Inayah Muchlisa Syarifudin Nurul Magfirah, Nia Nurvazria Achir Nusi, Andri Nuvazria Achir Pontoh, Vara Dila Puspawardani, Rahmi Nuraini Putri, Viorizza Suciani Rahman, Aprilinda Ramadhani S, Sufina Anugerah Rivaldi Moha, Mohamad Rivaldo Yustitio Syauta Rizky Dwitama Bagaskara Modjo Sahid, Kheeisya Arzeeta S Salman Farishi Sarson, Mohamad Taufiq Zulfikr Sarson, Mohamad Taufiq Zulfiqar Sarson, Mohammad Taufik Zulfikar Savira Nurulhaq, Lidwina Sindi Pulumuduyo Siti Khodijah Siti Mirta Liyani Halid Sri Listiani K. Umar Sri Nanang Kamba Sri Nanang M. Kamba Sri Nanang Meiske Kamba Sri Olawati Suaib Sri Olawati Suaib Suaib, Sri Olawati Sultan, Rahmadaniyah Sumarni Sumarni Suwitno Yutye Imran Syahrul Ramadhan Ayuba T. Mandjo, Julius Turuki, Zulfikar Umar, Andini Setiani Waode Mustika Yulin Kamumu Yulin Kamumu Yunus, Yultiar Rahmat Zamroni Abdusamad Zamroni Abdussamad