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All Journal Jurnal Pendidikan Indonesia Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Riset Pendidikan Ekonomi Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jambura Economic Education Journal JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Inovasi: Jurnal Ilmiah Ilmu Manajemen MANAJEMEN DEWANTARA Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Peduli Masyarakat Journal of Management - Small and Medium Enterprises (SME's) Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian Kepada Masyarakat Patikala International Journal of Management Science and Information Technology (IJMSIT) Batara Wisnu : Indonesian Journal of Community Services Bussman Journal : Indonesian Journal of Business and Management Jurnal Ekonomi dan Bisnis Digital (MINISTAL) East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Al-Khidmah Jurnal Pengabdian Masyarakat Jurnal Riset Ekonomi Syariah International Journal of Economics (IJEC) Jurnal Masyarakat Mengabdi Nusantara Journal of Artificial Intelligence and Digital Business Jurnal bintang manajemen Jurnal Informasi Pengabdian Masyarakat Business and Investment Review Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Sabangka Abdimas Jurnal Pengabdian Masyarakat Sabangka Jurnal Pengabdian Masyarakat Berkarya IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam ManBiz: Journal of Management and Business Pelayanan Unggulan: Jurnal Pengabdian Masyarakat Terapan Journal of Decision Support System Research As-Syirkah: Islamic Economic & Financial Journal Balance: Jurnal Ekonomi Media Ekonomi dan Manajemen
Rizky Dermawan
Universitas Pembangunan Nasional Veteran Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Social Sciences Transportation Other

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REDESIGN SERVICE BLUEPRINT UNTUK MENINGKATKAN EFISIENSI LAYANAN PENDAFTARAN PASIEN RSUD DI KALIMANTAN TENGAH Ishica Azzahra Amalia; Rizky Dermawan; Virginia Mandasari
MANAJEMEN DEWANTARA Vol 9 No 2 (2025): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v9i2.20180

Abstract

Peningkatan jumlah pasien rawat jalan di RSUD dr. Murjani Sampit menyebabkan antrean panjang dan waktu tunggu tinggi dalam layanan pendaftaran. Kondisi ini menuntut adanya efektivitas layanan, khususnya dalam sistem antrean rumah sakit, yang sangat penting untuk menciptakan pelayanan yang efisien dan memuaskan. Efisiensi layanan yang mencakup aspek waktu, biaya, tenaga kerja, dan teknologi sangat memengaruhi kepuasan pasien serta persepsi terhadap kualitas rumah sakit. Penelitian ini bertujuan untuk meningkatkan efisiensi sistem pendaftaran pasien melalui integrasi metode service blueprint dan analisis kuantitatif menggunakan perangkat lunak POM-QM. Metode yang digunakan meliputi observasi, wawancara, dan simulasi sistem antrean model M/M/S. Hasil penelitian menunjukkan bahwa penambahan petugas dari empat menjadi enam orang secara signifikan menurunkan waktu tunggu rata-rata dan meningkatkan kesesuaian layanan dengan standar operasional rumah sakit. Redesign service blueprint berhasil mengidentifikasi titik-titik bottleneck serta merekomendasikan implementasi sistem antrean digital sebagai solusi pendukung. Pendekatan terpadu antara pemodelan antrean dan service blueprint berbasis pengalaman pengguna memungkinkan penerapan solusi yang adaptif dan responsif terhadap kebutuhan nyata masyarakat. Kontribusi penelitian ini tidak hanya relevan bagi optimalisasi sistem pendaftaran di RSUD dr. Murjani, tetapi juga dapat menjadi rujukan bagi berbagai institusi pelayanan publik dan sektor jasa lainnya yang menghadapi permasalahan serupa.
Artificial Intelligence-Based Knowledge Management Implementation in Operational Management: A Case Study of PT Blue Bird Tbk Ridho Alfarizi; Rizky Dermawan; Raden Johnny Hadi Raharjo
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.8393

Abstract

As artificial intelligence (AI) becomes embedded in organizations' operational knowledge management amid accelerating digital transformation, empirical evidence on how AI-Driven Knowledge Management actually functions in practice remains limited, particularly within the transportation service sector. This study analyzes the implementation of AI-Driven Knowledge Management in supporting process improvement and data-driven decision support in the operational management of PT Blue Bird Tbk during 2020-2025, grounded in the Knowledge-Based View (Grant, 1996) and the SECI model (Nonaka & Takeuchi, 1995). It employs a single descriptive qualitative case study design (Yin, 2018) structured in two sequential phases: an integrative literature review to build the conceptual framework, followed by analysis of 13 secondary documents (annual and sustainability reports 2020-2025, academic publications, media coverage) and confirmatory interviews with four informants (two Regional Managers, two Operations Managers). NVivo 12 Pro was used to analyze the data, yielding 8 themes and 162 references with an inter-rater reliability of Cohen's Kappa κ = 0.85. Three concrete contributions emerge from the findings: data-driven decision-making across all managerial levels, improved fleet-assignment processes through digital dispatch, and faster information dissemination across organizational levels. Yet the AI-Driven Knowledge Management theme received zero coding across all four interview transcripts despite having 7 references from secondary documents, and SECI-cycle analysis identified two breakpoints at the externalization and combination stages. This study proposes the concept of an automation shortcut, a pattern in which AI generates operational efficiency through direct automation without first strengthening the organization's knowledge cycle, diverging from assumptions commonly held in prior literature.
Co-Authors Aditiansa, Jovan Fitrianto Aida Kurnia Sari Allen Pranata Putra Amriel, Egan Evanzha Yudha Andi Thirah Koesitiany Mallarangan Anita Wulandari Ardiansyah, Feri Arifinda, Della Aulia Riskha Asyhari, Muhammad Daffa Aulia Afra Destrina Banis , Achniatuzzahra Bela Lusiana Defi Boby Yudho Anggoro Cabase, Daniar Casta Cherryl Tasya Puspita Sari Cholishah Anas Irhamna Cindy Pramilenia Dewi Cordelia Izaak, Wilma Dahlan, Ahsan Dlonni Darmawan, Adhicandra Dean Farrell Rayhan Destiara Mistianingrum Dewi Fathika Sari Dheajeng Novida Naila Rochmatin Dieva, Diknastiya Putri Dimas Khadafi Dinda Audelia Sabina Putri Ellisa Adelia Ellisa Adelia Erna Tri Rusmala Ratnawati Feri Ardiansyah Fridita Hijrayah Mahatma Prianka Handoko, Jetendra Adli Hany Susanti Haque, Muhammad Hirzal Hariyo Sulistyantoro Hermawan, Tomy Huzaema, Maharani If’idatur Rosyidah Indah Wardani Iqbal Badri Mashuri Ishica Azzahra Amalia Izaak, Wilma Cordelia Jesika Alifian Komang Suparyawan Krido Eko cahyono Kusmawati, Deasy Fitria Lasria Mandalahi Leony Puspitasari, Cindy M. Usman Maulana Rachman Maghfiratul Layli, Rani Maharani, Berlian Putri Mamlu'ah, Nailatul Mandasari, Virginia Mansur, Muhammad Yogi Zifari Miftahul Abror Priambada Mila Kusuma Putri Moh. Fajar Bahari Moh. Fajar Bahari Muhamad Fajar Alamsyah Widayanto Muhammad Nashir Hasan Muhammad Yusron Assyadhili Mutiara Asa, Anastasya Puspa Nabila Ni Matul Azizah Nurkholish Majid Nurul Hasanah Oktavian, Rizal Boy Pandji Soegiono Prasetyo Pambudhi, Kukuh Prawira Abimayu Puteri Haiza Nurisnadiah Raden Johnny Hadi Raharjo Rahmawati, Eka Putri Rahmawati, Fauziah Putri Indi Ratih Mukti Azhar Reiga Ritomiea Ariescy Reni Jayanti Revalya Rachminda Ridho Alfarizi Rizky Bayu Soleha Rizky Pratama Ramadhani Rizky Riza Ismail Rohmah, Nila Fatihatur Safrillail Ardiyansyah Salma Dea Nabilla Samudro, Firmansyah Putra Sari, Adinda Nila Puspita Satria Ardhana Satrio Bagus Utomo Setianti, Ikko Ukumi Puteri Setyo Febri Laksmana Putra Shelly Arisda Hermaningtyas Siska Amelia Siwi, Aurizka Fadia Sopi Napidah Sibarani Sri Rahmayanti Syahputra, Denny Syakban, Medi Hendika Tegar Tri Aji Wibowo Varian Timothy, Yerrica Betrin Virginia Mandasari Virginia Mandasari Wahyuaqil, Dias Widargo, Sherlina Aliefianti Wiwik Handayani Zahra Putri Dwi Haryanti Rudyrtha Zawawi Zawawi, Zawawi Zulfansyah, Mohammad Kahfi