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Evaluasi Usabilitas Aplikasi DLU Ferry Pasca-Optimalisasi Menggunakan System Usability Scale (SUS) dan A/B Testing: Studi Kasus dengan Pendekatan Design Thinking Aimar, Fablo; Nur Rahmanto, Anugrah; Nurhasan, Usman
TeIKa Vol 15 No 2 (2025): Jurnal
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/09mavq33

Abstract

The DLU Ferry application has not fully met user expectations in terms of ease of understanding information on schedules, fares, and supporting features, and often experiences data synchronization issues that can undermine user confidence. This study aims to optimize the user interface of the DLU Ferry application to meet user needs for clear, accessible, and real-time information. The Design Thinking approach (Empathize, Define, Ideate, Prototyping, Testing) was chosen because it prioritizes user-centricity, facilitates a deep understanding of user needs and challenges, and enables the creation of sustainable and iterative solutions. Quantitative testing was conducted using the System Usability Scale (SUS) and A/B Testing. The final iteration of the SUS testing yielded an average score of 86, indicating the “Excellent” or “Best Imaginable” category in terms of usability, proving the success of the optimization efforts. However, there are areas for continuous improvement based on respondent feedback, including enhancing application performance and stability, refining the user interface, adding features, improving information quality and accessibility, and strengthening customer service and integration.
Co-Authors Aflah Rahman Maulidiyah Aimar, Fablo Al Huda, Muhammad Iqbaluddin Alwy Abdullah Ananta, Ahmadi Yuli Andre Asmara, Rossa Anisa Dyah Fatmawati Anugrah Nur Rahmanto Anugrah Nur Rahmantyo Arief Prasetyo Arief Prasetyo Atiqah Nurul Asri Bagas Setya Dian Nugraha Banni Satria Andoko Betlian Fajrin Budi Harijanto, Budi Cahyana, Cahyana Cahyana, Yuanita Hendra Candra Bella Vista Defandy Fanny Abdillah Dian Hanifudin Subhi Didik Dwi Prasetya Dika Rizky Yunianto Efita Tria Wardani Eka Larasati Amalia Elly Setyo Astuti Embriani Dewi Lestari Endah Septa Sintiya Erfan Rohadi Erninda Ristiani Faiz Ushbah Mubarok Fakhris Khusnu Reza Mahfud Fredo Vale Yuda Ughay Gilang Lazuardi Hakimah, Rafidah Putri Haris, Zainal Abdul Hartati, Kirana Hendra Pradibta Hilmy Setya Purnama Putra Imam Fahrur Rozi Indra Dharma Wijaya Indra Dharma Wijaya, Indra Dharma Khairy, Muhammad Shulhan Kurnia, Alwan Ghozi Lazuardi, Gilang Lisuardi, Dina Lumintang, Galur Arasy Maulidiyah, Aflah Rahman Melani, Erlin Mita Kartina Sari Moch Hafiz Nasirrudin Moch Zawaruddin Abdullah Muhammad Dwi Aldi Rizaldi Muhammad Mujahid Muhammad Rizki Oktaviansyah Mula Agung Barata Mustika Mentari Nasirrudin, Moch Hafiz Ningtyas, Noviana Nugraha, Bagas Setya Dian Nur Rahmanto, Anugrah Nur Wijayaningrum, Vivi Nurindrasari, Diana Oktaviansyah, Muhammad Rizki Pamenang, Muhammad Unggul Pramana Yoga Pramana Yoga Saputra Pramudhita, Agung Nugroho Pratama Putra Marhendra Prihatmanda, Ryan Akbar Purnomo, Bagus Putra Prima Arhandi, Putra Prima Qori, Elsa Lusiana Rafandi, Hanif Naufal Rafidah Putri Hakimah Rahma Sabita, Almira Rahmanto, Anugrah Nur Rahmantyo, Anugrah Nur Rakhmat Arianto Retno Damayanti Retno Damayanti Soejoedono Riatma, Galih Putra Risa Juliadilla Rizaldi, Muhammad Dwi Aldi Rizky Alifian Rokhimatul Wakhidah Rosa Andrie Asmara Rozan, Naufal Rudy Ariyanto Rudy Ariyanto Ryan Akbar Prihatmanda Samsul Islam Baddrisshofa Saputro, Halim Teguh Satrio Binusa Suryadi Sukmadewi, Ferina Sumiadji Sumiadji - Suryadi, Satrio Binusa Suryani, Debhys Syaad Patmanthara Syalwa, Laduni Estu Tresna, Esa Luh Tresna, Tresna Triswidrananta, Odhitya Desta Ulfa, Farida Vivin Ayu Lestari Wardani, Efita Tria Wijanarko, Eko Setio Yoga, Pramana Zainal Abidin