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Journal : Formosa Journal of Science and Technology (FJST)

Quality Improvement of The Public Service of The Metal Contamination Testing Laboratory Using Lean Six Sigma Approach (Case Study) Wulandari, Ratna Ayu; Prastawa, Heru; Budiawan, Wiwik
Formosa Journal of Science and Technology Vol. 3 No. 4 (2024): April 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i4.9205

Abstract

Testing laboratory public services play an important role in providing services to the public in various sectors. Currently, many laboratories only focus on the quality of testing but forget about the timeliness of testing services which affects customer satisfaction as a metric of public service performanceTherefore, to improve quality by achieving timeliness of testing services, this research uses a Lean and Six Sigma approach and risk management. Through the tools used such as Value Stream Mapping (VSM), Spaghetti Diagram, Fish-bone Diagram, PICK Chart in the Define, Measure, Analyze, Improve, and Control (DMAIC) phase of Lean Six Sigma, problems can be identified, analyzed and corrected for improvement. In the measure phase, the completion time for testing services was 17 working days so it did not meet the service time standard (timeliness) which is 16 working days. After the improve phase solution is implemented, the service turnaround time becomes 7 working days. Apart from achieving faster completion times for testing services, the improvement rate for eliminating NVAA was 99.5%, eliminating waiting and over-processing waste by 100%. In order for this achievement to remain controlled, risk statements regarding the timeliness of testing services are identified, analyzed, controlled and monitored. The results of improvement trials on samples, SPM testing services for Pb, Cd, Hg, As metal contamination in food reached 100%.
Co-Authors Adrianus Destian Heru Widanto Aimathin Diana Aldisa Kusumaningsari Allison, Chellsy Anastasia Febiyani Andhana, Myana Rino Andini Ratih i Nurdiant Aniqatus Nurhamidati Anita Mustikasari Aries Susanty Ary Arvianto Azzahra, Aqila Nurfadiyah Bagus Hario Setiadji Bambang Purwanggono Bambang Suhardi Barus, Monalisa Putri Danang Faridh Pringgabaya Danastri Ratna Nursinta Dewi Darminto Pujotomo Daru Lestantyo Deddy Kristanto Dhialma Yonathan Susilo Dian Wijayanto Diana Puspita Sari Diana Puspita Sari Dinda Ayu Rakhmawati DINDA GEOVANI ZEDA Dita, Harani Silmi Dyah Lintang Eko Satriyo Eko Sunarto Endang Purbowati Enny Purwati Nurlaili Fachry Abda El Rahman Ferdianto, Ilham Akbar Fifiana Wisnaeni Fithria Khoirunnisa Foibe DR Simbolon GINANJAR ADI NUGROHO Ginting, Cyntia Grace Eloita Pratidina Harman Donida, Deandy Audy Haryo Santoso Hemasita, Hapsari Widya Herdiana Nur Anisa Hery Suliantoro Hidayah, Monita Febriani Indriyant, Ladunia Adzka Keke Nikea Dewantoro Kurnia, Dita Juni Kusuma Wardhana, Daniel Arya Laila Izzatunnisa Limbong, Vanri Apri Yanto Luh Putu Ratna Sundari Luqman Hilmy Mohammad M. Yogi Riyantama Isjoni Mahachandra, Manik Mahdiyyah, Aji Syarifah Annisa Afifah Manik Mahachandra Manik Mahachandra Meidiana Dwidiyanti Meikel Zekben S Meriska Damayanti Misykatul Haq Fithriana Monika Suhalim Muhammad Fauzan Marantama Raharjo Nahdiar Rezky Marsya Naniek Utami Handayani Nia Budi Puspitasari Ningrum, Erwin Setya Novie Susanto Octavia Rosari Gultom Oktavia, Nirtalia Ananda Primandha Eka Arjuna Pringgo Widyo Laksono Purnawan Adi Wicaksono Putri Indah Ramadani R Rizal Isnanto R. Rizal Isnanto Rakhmawati, Dinda Ayu Rani Rumita Ratih Aprilia Sari Ratna Purwaningsih Ratna Purwaningsih Reyhan Rinda Pradhana Riana Pratiwiningrum Ristika, Naeni Sabaraya, Ignatius Jeffry Saputra, Dhimas Wachid Nur Setyowati, Ro'fah Setyowati, Ro’fah Sihombing, Iyain Singgih Saptadi Sitoarum Jayaningtyas Sri Hartini Sriyanto Sriyanto Susatyo Nugroho Susatyo Nugroho W.P. Susatyo Nugroho WP Suswianti Suswianti Tiara Anindita Kusumawardhani Tio Prima Matondang Try Nofri Verliza, Mutia Wahyu Oktavianto Widiyanti, Fitrianita Wiwik Budiawan Wiwik Budiawan Wulandari, Ratna Ayu Yoga Satria Yuliana Rahmasari Yuliana Rahmasari Zainal Fanani Zainal Fanani Rosyada