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All Journal International Journal of Public Health Science (IJPHS) Pharmaciana: Jurnal Kefarmasian Jurnal Farmasi Sains dan Komunitas JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Journal Of Holistic Nursing Science Jurnal Keperawatan Muhammadiyah Global Health Management Journal JPSCR : Journal of Pharmaceutical Science and Clinical Research CERATA Jurnal Ilmu Farmasi Jurnal 'Aisyiyah Medika Jurnal Aisyah : Jurnal Ilmu Kesehatan Community Empowerment Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Medical Sains : Jurnal Ilmiah Kefarmasian Jurnal Farmasi Sains dan Praktis Urecol Journal. Part E: Engineering Urecol Journal. Part D: Applied Sciences Prosiding University Research Colloquium Borobudur Pharmacy Review Gaster CERATA Medical Sains : Jurnal Ilmiah Kefarmasian Journal of Tropical Pharmacy and Chemistry
Prasojo Pribadi
Universitas Muhammadiyah Magelang, Indonesia
Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary

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Journal : Global Health Management Journal

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Evaluation of The Implementation of Sharia-Based Pharmaceutical Service Standards (A Qualitative Case Study) Latifah, Elmiawati; Pribadi, Prasojo; Lutfiyati, Heni; Bunga, Cut Dewi
GHMJ (Global Health Management Journal) Vol. 8 No. 3 (2025)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35898/ghmj-831265

Abstract

Background: National health laws and best practices from other countries have helped Indonesia set standards for pharmaceutical services. However, there is still limited research on the application of Sharia principles in pharmacy services, particularly within community pharmacies. These standards are based on ideas from the Quran, Hadith, and fatwas from well-known Islamic scholars. They put these ideas into action by making sure that medicines don't contain any illegal substances, being sensitive to gender issues, and providing services that respect patients' dignity, as Islamic teachings say they should. Aims: This study aims to evaluate the implementation of Sharia-based pharmaceutical service standards through a qualitative case study at the Muhammadiyah Charity Education Pharmacy. This pharmacy's unique role as an integrated platform for pharmacy education, community service, and the application of Islamic values makes it an appropriate context for examining the implementation of Sharia-compliant pharmaceutical services. Methods: A qualitative case study design was used, involving observations and semi-structured interviews. NVivo 12 software was employed for thematic and cluster analysis. Data were coded inductively by independent researchers and validated through consensus. Pearson correlation coefficients were used to identify the strongest relationships between service quality items. The informants involved were 1 pharmacist and 3 pharmaceuticals technical staff. Results: Reliability, responsiveness, empathy, tangibles, and assurance are the themes that emerged from this study. The studies found that in the reliability dimension, fulfilling order service and distributor reliability showed the highest correlation (r=0.98), emphasizing the importance of commitment and trust in sharia-based service. In the responsiveness dimension, the most significant relationship (r=1.00) emerged between complaint resolution and clear division of duties, reflecting the role of communication and accountability. For assurance, the highest correlation (r=0.96) indicated the critical role of clear, understandable information in building trust. The empathy dimension revealed that prioritizing humanity and non-discriminatory service (r=0.52) aligned closely with the values of justice and compassion. Lastly, in the tangibles (physical) dimension, the presence of a patient prayer space showed a strong link to perceptions of cleanliness and professionalism (r=0.67), although implementation was still limited. Conclusion: By combining Islamic ethical principles with service quality metrics, the application of sharia-based service standards in pharmaceutical care improves patient satisfaction. However, some aspects still need improvement, especially the physical facilities and assurance under heavy workload. These findings provide insightful guidance on how to develop appropriate interventions, such as training programs, SOPs, and infrastructure modifications, to ensure pharmaceutical services comply with Sharia law while improving overall service quality for lawmakers, educational institutions, and businesses providing Islamic-based pharmaceutical services.
Co-Authors . Lolita A.A. Ketut Agung Cahyawan W Abiyana, Setya Rini Achmad Manshur Ali Suyanto Agus Wisudawan A.W Ahmad Faiz Makarim Anggitha, Shelvia Lharas Aninda Tri Yuliasari Arief Kusuma Wardani Arifin Santoso Asmaul Husna Audrea Arnetta Deandra Azis Ikhsanudin Aziza Vira Arunita Basu Swastha Dharmmesta Bunga, Cut Dewi Cut Dewi Bunga Dhuta Sukmarani Diah Kartika Putri Dimas Ariandi Candra Putra Diva Atfal Prayoga Dona Muin Dwi Anggraeni Candrawati, Ira Dwiky Miftahuda Elfride Irawati, Elfride Farahdilla, Dinda Farida, Farida Farrukh, Muhammad Junaid Fathul Muin Fitriana Yuliastuti friski, oktavia Ghozali, MT Hapsari, Widarika Santi Heni Lutfiyati Heni Lutfiyati Heni Lutfiyati, Heni Heni Setyowati Esti Rahayu Heni Setyowati Esti Rahayu Hidayat, Imron Hidayat, Imron Wahyu I Gusti Bagus Wiksuana Imron Hidayat Imron Wahyu Hidayat Imron Wahyu Hidayat Imron Wahyu Hidayat Indah Fortuna Rahmawati Indriatri Septidaryanti Indriyati Hadi Sulistyaningrum Indriyati Hadi Sulistyaningrum Ira Dwi Anggraeni Candrawati Ira Dwi Anggraeni Candrawati, Ira Dwi Anggraeni Jason Merari Peranginangin Kartika Wijayanti Majid, Nur Reviana Makarim, Ahmad Faiz Merari P, Jason Mia Annida Amalia Miftahuda, Dwiky Nesya Jeihan Daniswara Ngesti Rahayu Nia Afifatul Ulya Nora Nur Aini Nur Reviana Majid Nurul Umi Salamah Nurul Umi Salamah oktavia friski Pendri, Widi Wilpa Pratiwi, Erniza Puji Umi Chabibah Puput Widha Puput Widha, Puput Puspita Septi D Puspita Septie Dianita Puspita Septie Dianita Puspita Septie Dianita, Puspita Septie Putra, Dimas Ariandi Candra Putri Diana Savita Putri, Diah Kartika Rahayu, Heny Setyowati Esti Rahayu, Ngesti Rahmawati, Indah Fortuna Rakhmundia Aryo Ratna Wijayatri Rayi Citra Ayu Pangestuti Rianawati, Luluc Rifa Rizqi Azizah Rohmah, Alfiyatu Rohmayanti Rohmayanti Rohmayanti Rohmayanti Safi'a, Winda Alawiyah Salamah, Nurul Umi Santoso, Setiyo Budi Savita, Putri Diana Setiyo Budi Santoso Shelvia Lharas Anggitha Silvia Mareti Siti Rahayu Nurjanah Sodiq Kamal Teguh Utama Teguh Widodo Tiara Mega Kusuma Vaira, Tischa Widarika Santi Hapsari Widya Krisna Murti Winda Alawiyah Safi'a Yulaikah, Ariska Yuliani, Rizka Prita Zaeniyah, Siti