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All Journal Tadulako Journal Sport Sciences And Physical Education Jurnal Media Infotama Jurnal JSIKA Plano Madani : Jurnal Perencanaan Wilayah dan Kota Info-Teknik Indonesian Journal of History Education JURNAL ILMIAH MAHASISWA AGROINFO GALUH JURNAL PENDIDIKAN TAMBUSAI Musamus Journal of Physical Education and Sport (MJPES) Business Journal : Jurnal Bisnis Dan Sosial TIN: TERAPAN INFORMATIKA NUSANTARA Journal of Correctional Issues (JCI) Jurnal Pengabdian Masyarakat Indonesia Maju (JPMIM) Jurnal Manajemen Jurnal Sistem Informasi Universitas Dinamika Salam (Islamic Economics Journal) Journal of Innovation Research and Knowledge Cakrawala: Jurnal Pengabdian Masyarakat Global Mitra Abdimas: Jurnal Pengabdian kepada Masyarakat Journal of Business Management and Economic Development Proceeding International Pelita Bangsa Jurnal Pengabdian Sosial Cateris Paribus Journal Konstruksi: Publikasi Ilmu Teknik, Perencanaan Tata Ruang dan Teknik Sipil LA RIBA: Jurnal Perbankan Syariah Jurnal Ekonomi, Manajemen, Akuntansi Journal Development Manecos
Renaldi Renaldi
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Journal : TIN: TERAPAN INFORMATIKA NUSANTARA

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Implementasi Algoritma C4.5 Untuk Mengukur Tingkat Kepuasan Mahasiswa yang Berlangganan Wifi Indihome Kiswara, Qodrat; Safii, M.; Andani, Sundari Retno; Lubis, Muhammad Ridwan; Renaldi, Renaldi
TIN: Terapan Informatika Nusantara Vol 4 No 9 (2024): February 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v4i9.4918

Abstract

The urgency of research on satisfaction levels is closely related to the success and desires of a business or organization. Without a good understanding of customer satisfaction, a company or organization may lose market share, face declining sales, or even face failure. Therefore, this research must be carried out regularly and continuously. The purpose of this research is to determine the level of customer satisfaction and to determine the dominant service quality that influences the quality of service provided by PT Telkom Indihome to customers. In this research, researchers used the C4.5 Algorithm data mining technique. The research data source used was by making observations and distributing questionnaires to customers of PT Telkom Pematangsiantar City. In this case, researchers used assessment attributes, namely service quality, accessibility and product quality. This research is expected to provide information and input to PT Telkom Indihome in the form of evaluations in improving network quality. The results of the research conducted by the author obtained the following conclusion, namely that Data Mining with the C4.5 Algorithm can classify the measurement of satisfaction levels of STIKOM Tunas Bangsa students who subscribe to Indihome WiFi. The accuracy results obtained by this research were 75.00% with the average student who subscribed to Indihome WiFi stating that they were satisfied.
Co-Authors Adnan Adnan Adrianza Putra Aglis Andhita Hatmawan Agus Dwi Churniawan Agus Dwi Churniawan, Agus Dwi Agus Purnama Ahmad Ridho Ismail Alfred Alfred Ali, Siti Arisya Nurfika Amarudin, Hamdan Angkat, Ramisah Anita Maharani Aprilia, Miranda Armanjaya, Satria Ayu Nabila Wardhani Siregar Bahruddin Bahruddin Bintang Siabu citra, Citra Daerni, Yeni Damayanti, Putri Darmayanti, Lisda Deltri Dikwardi Eisenring Donny Dharmawan Endang Lastinawati, Endang Fanni Rozana Gandi, Suradji Hafil, Moh Hasibuan, Rizki Ananda Hidayatullah, Muh. Syarif Hilma, Tahta Hutabarat, Malfajri Iksan, Khoiril Jasman Jasman Jumarti, Jumarti Kadek Saputri Aryaningsih Kasih, Yuni Kiswara, Qodrat Larashaty, Anindita Aprilliana Magfira, Magfira Manumayangsa, Rahadi Marseyla Cristine pasanda MASRIYAH Mauren Azzahra Ma’arif, Syamsul Moh Amin, Moh Mohammad Sidiq Muhammad Ridwan Lubis Muhammad Rispan Affandi Muhammad Yani, Muhammad Munir, Nuraisa Murdiana, Sitti Murwani Wulansari Mutammimah, Heppy Mutiara Mutiara Nasruddin Nasruddin Nataniel, Raba Novi Shintia, Novi Pernantah, Piki Setri Pratama, Andik Putri, Meliyani Qodri, Lutfi Asnan Ramayuda, M. Agung Ratnanto, Guntur Wahyuni Rayhan Thoriq Ramadhan Resmi Resmi Riadhi, Zukhri Rini Amelia, Rini Safii, M. Safira, Alma Safitri, Aisyah Sampena, Iwan Doa Saputra, Dimas Sari, Felinda Sarie, Fatma Septianita, Septianita Setiati, Eka Putri Siti Hajar Sundari Retno Andani Suwondo, Juwita Purnami Restu Syukri, Fitriyani Tauran, Yeni Teguh Hilmansyah Tengku Mahardika Bima Kurniawan Tiara Putri Afriani Tiara, Tiara Toyib, Rozali Tri Sagirani Ummi Kulsum Viani Rizky Aziza Wijaya, Ardi Wulandari, Wingga Yanuar Al Fiqri Yuda Satria Nugraha Yulia Vioni Pasaribu yuliadarnita, yuliadarnita Zakia, Zahara Ziko Fajar Ramadhan, Ziko Fajar