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All Journal ANTHROPOS: JURNAL ANTROPOLOGI SOSIAL DAN BUDAYA (JOURNAL OF SOCIAL AND CULTURAL ANTHROPOLOGY) JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Edumaspul: Jurnal Pendidikan Unes Law Review SANGKEP: Jurnal Kajian Sosial Keagamaan Journal of Humanities and Social Studies JRTI (Jurnal Riset Tindakan Indonesia) Al Iman: Jurnal Keislaman dan Kemasyarakatan JURNAL PENDIDIKAN IPS Warisan: Journal of History and Cultural Heritage PEMA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Journal of General Education and Humanities Tsaqofah: Jurnal Penelitian Guru Indonesia Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Multiverse: Open Multidisciplinary Journal Local History & Heritage Jurnal Riset Akuntansi Semar : Jurnal Sosial dan Pengabdian Masyarakat Triwikrama: Jurnal Ilmu Sosial Asian Journal of Islamic Studies and Da'wah SCHOULID: Indonesian Journal of School Counseling Tabsyir: Jurnal Dakwah Dan Sosial Humaniora Jurnal Edukatif Khidmat : Jurnal Pendidikan dan Ilmu Sosial Algebra Jurnal Indonesia : Manajemen Informatika dan Komunikasi Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Nuansa: Jurnal Penelitian Ilmu Sosial dan Keagamaan Islam Jurnal Kualitas Pendidikan PERSPEKTIF: Journal of Social and Library Science International Journal of Social Science and Humanity FIKROTUNA: Jurnal Pendidikan dan Manajemen Islam Al Iman: Jurnal Keislaman dan Kemasyarakatan
Sakti Ritonga
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Religion Arts Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Multiverse: Open Multidisciplinary Journal

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Pengaruh Dimensi Kualitas Layanan terhadap Kepuasan Pemustaka di Perpustakaan Daerah Kabupaten Labuhan Batu Imam, Chairul; Ritonga, Sakti; Riza, Faisal
Multiverse: Open Multidisciplinary Journal Vol. 3 No. 1 (2024)
Publisher : Medan Resource Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57251/multiverse.v3i1.1491

Abstract

The study aims to analyze the influence of service quality on user satisfaction in the context of library services. Service quality is an essential aspect of the interaction between the library and its users. This research adopts a quantitative approach, involving 100 respondents as the sample. The data were analyzed using descriptive statistical techniques. The findings indicate that service quality significantly affects user satisfaction at the Labuhanbatu District Library and Archives Service. The study measured this effect through several key factors, including (1) Tangibility (physical aspects), (2) Reliability, (3) Responsiveness, (4) Assurance, and (5) Empathy. These factors collectively contribute to the users' satisfaction with the services provided by the Labuhanbatu library. The study highlights the importance of these dimensions in ensuring high-quality library services and improving user experience.
Co-Authors Abdi Mubarak Syam Abdul Rasyid Ade Sakina Pane Adelita, Afifa Akbar, Muhammad Rifky Arimbi, Nuriska Dwi Asari, M. Reza Asnil Aidah Ritonga Aulia, Mega Putri Chairul Imam, Chairul Cindy Artika Devano Barus, Muhammad Nanda Dinda Oktovia Dora, Nuriza Faisal Riza, Faisal Fatkhur Rohman Fitriana Fitriana Harahap, Aisyah Hasibuan, Enriani Ilham Ramadhan Indah Sri Wahyuni Ismail Ismail Ismail Marzuki Khoirul Jamil Lingga, Salman Al-Farisi Lubis, Kholila Rahma Lubis, Nur Afni Manda Prayogi Muhammad Nauval Daffari Mulak Ate Lingga Munawwarah, Siti Muslih Fathurrahman Mutmainnah Mutmainnah Nasution, Annisa Nasution, Kasron Nasution, Nadia Putri Amanda Nasution, Riska Fadhila Nurul Falah Neila Susanti Noni Arischa Lubis Pratiwi, Reni Ayu Priatmana, Aldi Purwaningtyas, Franindya Rahmaputri, Chindy Rahmawati, Rena Sri Rambe, Ahmad Zubeir Rambe, Rahmadani Rizka Putri Santri, Nur Sembiring, Muhammad Alfin Eraninka Siahaan, Mira Suswati Siregar, Nurfadillah Tul Zannah Siregar, Saidatul Ulya Siregar, Verayunita Siregar, Yusra Dewi Siti Halimah Siti Munawwarah Sri Ningsih Widodo, Wahyu Marrend Widya Sari Yasmin, Nabila Yusniah, Yusniah Yusrida Yusrida Zuningsih, Lydia Sri