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All Journal Ilmu Administrasi Publik EDUTECH: Jurnal Ilmu Pendidikan dan Ilmu Sosial Journal of Governance and Public Policy Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Ilmiah Ilmu Sosial PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Journal of Education, Humaniora and Social Sciences (JEHSS) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Suara Hukum Kebijakan: Jurnal Ilmu Administrasi Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes PUBLIKA : Jurnal Ilmu Administrasi Publik Jurnal Administro : Jurnal Kajian Kebijakan dan Ilmu Admiministrasi Negara Annals of Human Resource Management Research Research Review: Jurnal Ilmiah Multidisiplin Aplikasi Administrasi: Media Analisa Masalah Administrasi Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Indonesian Journal of Multidisciplinary on Social and Technology Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM) Mopolayio : Jurnal Pengabdian Ekonomi JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration WATHAN: Jurnal Ilmu Sosial dan Humaniora Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS) Ulil Albab Abdurrauf Science and Society Forum Ilmu Sosial Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi ADMIT : Jurnal Administrasi Terapan Journal of Political and Governance Studies Indonesian Journal of Social Science and Education Administratie: Jurnal Administrasi Publik FisiPublik: Jurnal Ilmu Sosial dan Politik
Tohopi, Rustam
Universitas Negeri Gorontalo
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STUDI PADA BADAN KEPEGAWAIAN DAN PENGEMBANGAN SUMBER DAYA MANUSIA PROVINSI GORONTALO Widyarti Liko; Rustam Tohopi; Yakop Noho Nani
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 3 (2026): Vol 2. No. 3 Edisi Juni - September 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i3.2879

Abstract

Hasil penelitian menunjukkan bahwa pelaksanaan prinsip-prinsip good governance dalam pelayanan publik di BKPSDM Provinsi Gorontalo telah dilaksanakan, namun belum sepenuhnya optimal. Pada prinsip transparansi, penyampaian informasi pelayanan telah dilakukan, tetapi masih terdapat keterbatasan dalam penyebarluasan informasi serta kepastian waktu pelayanan. Pada prinsip akuntabilitas, aparatur telah melaksanakan tugas sesuai tanggung jawab, meskipun masih ditemukan keterlambatan dalam penyelesaian pelayanan administrasi. Pada prinsip partisipasi, telah tersedia ruang bagi pengguna layanan untuk memberikan saran dan masukan, namun tingkat partisipasi masyarakat masih perlu ditingkatkan. Sementara itu, pada prinsip efektivitas dan efisiensi, pelayanan telah didukung dengan pemanfaatan teknologi informasi, tetapi belum berjalan secara maksimal sehingga masih diperlukan peningkatan kualitas sistem pelayanan dan optimalisasi sumber daya yang tersedia. Berdasarkan hasil penelitian tersebut dapat disimpulkan bahwa pelaksanaan prinsip-prinsip good governance dalam pelayanan publik di BKPSDM Provinsi Gorontalo telah mengarah pada tata kelola pemerintahan yang baik, namun masih memerlukan berbagai upaya perbaikan untuk meningkatkan kualitas pelayanan publik yang lebih transparan, akuntabel, partisipatif, efektif, dan efisien.
Penerapan Manajemen Pelayanan Publik Berbasis QRIS dan Dampaknya pada Efektivitas Pembayaran PBB P-2 di Kabupaten Gorontalo Ahmad Ramadhan Djahidi; Juriko Abdussamad; Rustam Tohopi
PROVIDER JURNAL ILMU PEMERINTAHAN Vol. 4 No. 2 (2025): Oktober 2025 - Maret 2026
Publisher : Program Studi Ilmu Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59713/projip.v4i2.1631

Abstract

Rural and Urban Land and Building Tax (PBB-P2) payments still face obstacles in the form of slow administrative processes, limited access, and low public digital literacy. To address these issues, the local government has begun implementing a Quick Response Code Indonesian Standard (QRIS)-based payment system. This study aims to analyze QRIS-based public service management in PBB-P2 payments at the Regional Revenue Agency (Badan Pendapatan Daerah) of Gorontalo Regency based on the principles of New Public Management (efficiency, effectiveness, transparency, accountability, professionalism, and responsiveness). The method used is descriptive qualitative with informants from the Regional Revenue Agency (Badan Pendapatan Daerah) employees and taxpayers, through interviews, observation, and documentation techniques. The results show that the implementation of QRIS improves administrative efficiency, accelerates transactions, and expands payment access. Transparency and accountability are strengthened through digital footprints, while professionalism is enhanced through human resource training. However, effectiveness remains limited due to low digital literacy and infrastructure, and responsiveness to user complaints needs to be improved. In conclusion, QRIS contributes positively to public service innovation, although it still requires strengthening in terms of literacy and technological support.
Beyond SERVQUAL: Human Resource Capacity Model and Service Quality in Public Policing Services Muchtar Achmad; Yakob Noho Nani; Rustam Tohopi
Annals of Human Resource Management Research Vol. 6 No. 3 (2026): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6.n3.p321-337.2026

Abstract

Purpose: This study examines how human resource capacity influences service quality and institutional trust in the police. It aims to move beyond citizen satisfaction approaches by identifying the organizational mechanisms through which service quality is produced and perceived by citizens. Methodology: A quantitative explanatory design was employed to analyze the relationships among human resource capacity, employee competence, public service motivation, organizational commitment, procedural fairness, citizen experience, service quality and institutional trust. Data were collected from citizens who interacted with police service institutions and were analyzed using a systemic causal framework. Results: The findings indicate that low service quality is primarily caused by a mismatch between service design and human resource capacity rather than weak formal procedures alone. Human resource capacity, service competence, public service motivation, organizational commitment, and procedural fairness significantly shape citizen experience and influence institutional trust. Conclusions: Service quality should be understood as an institutional process generated through organizational capacity and employee behavior. Institutional trust emerges from citizens’ service experiences rather than procedural compliance alone. Limitations: This study focused on police services within a specific institutional context, limiting the generalizability of the findings to other public service sectors. Contributions: This study develops a Human Resource Capacity and Service Quality Model that systematically links human resource capacity, employee competence, public service motivation, procedural fairness, citizen experience, and institutional trust, reframing service failure as a challenge of institutional legitimacy rather than merely citizen satisfaction.
Pengembangan Kapasitas Individu dalam Mitigasi Bencana Badan Penanggulangan Bencana Daerah Kota Gorontalo Jesika Mohamad; Yacob Noho Nani; Rustam Tohopi
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 3 (2026): Agustus: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i3.1206

Abstract

The study was motivated by the high risk of flooding in Gorontalo City, which requires personnel with sufficient capacity to ensure effective disaster mitigation. The analysis was based on the individual capacity dimensions proposed by the United Nations Development Programme (UNDP): knowledge, skills, experience, service ethics, and leadership capacity. This study employed a qualitative approach with a descriptive research design. Data were collected through observations, interviews, and documentation, and were analyzed using the Miles and Huberman interactive model. Data validity was established through triangulation techniques. The findings indicate that the individual capacity development of BPBD personnel in Gorontalo City has been implemented fairly well across the United Nations Development Programme (UNDP) dimensions of knowledge, skills, experience, service ethics, and leadership capacity. Capacity development has been carried out through education and training, disaster simulation exercises, knowledge sharing, direct involvement in disaster response activities, and collaboration with various stakeholders. Nevertheless, several challenges remain, including unequal access to training opportunities, the need for continuous improvement of technical skills, and the need to strengthen communication and leadership in disaster mitigation efforts. Therefore, sustainable capacity development is necessary to ensure that disaster mitigation is implemented more effectively, professionally, and responsibly to the community’s needs.
Co-Authors A. Hulinggi, Pebriyanto Abdulatif, Fatmawati Agreyz Fratiwi H. Kalay Agussalim, Alfiyah Ahmad Ramadhan Djahidi Alexander Badjuka Alexander H. Badjuka Alfiah Agussalim Alfiyah Agussalim Anis Ribcalia Septiana Annisa Adriana Maksud Annisa Cahyani Kartika Aprianti, Ni Kadek Elia Arif Bobihu Arifin Tahir arifin tahir Artawanda Pakaya Asna Aneta Auliyah, Vinantie Bataweya, Nadian Bayahu, Amelia Putri Utami Bulonggodu, Yurni Chalid Luneto Dai, Fahria A. Dauhi, Kartin David Radjak Djali, Sri Novita Afriani Nur Djoko Lesmana Radji Dunggio, Moh. Rizki Elsa Alvionita Endi Rahman Fenti Prihatini Dance Tui Frengky Reymond Jantu H. Badjuka, Alexander Hasanuddin, Nur Ain G. Hulinggi, Pebriyanto A. Huntua, Fadilla S. Ichsandy Masloman Idris Yanto Niode Ikbal Naim Irabiah Irabiah Irabiah Irawati Igirisa Irawaty Igirisa Ismet Sulila Jesika Mohamad Jhon Kamaru Jurico Abdussamad Jurico Abdussamad Jurico Abdussamad Juriko Abdussamad Laha, Vinantie Auliyah Lasena, Sastia Sindi Mahmud, Widyawaty Makuta, Syahril Manangin, Yulmi Maria Margareta Reginaldis Meydina Saufika Lukum Mitravin Igirisa Moh Dani Mohamad Rizki Lagata Mohamad Zakaria Djafar Mohamad, Selina Mokoagow, Novianti Mozin, Sri Yulianty Muchtar Achmad Muchtar Ahmad Muftia Salfadhila Latidi Mukdin, Novita B. Nadia, Asri Nani, Yacob Ngabito, Fatmah M. Novi Dima Andayani Nuning Setiyawati Nur Djali, Sri Novita Afriani Nur Septriani Djibu Nurkartini Nurmala Nurmala Nurmala Nurmala Nurmin Nurmin Oktaviani Bouti Pebriyanto A Hulinggi Pebriyanto Azis Hulinggi Pitoi, Linda Prasethyo Darmawan Sumba Pua, Yunistia Warda Putri Diah Rahayu Putri Djaura Rivai Rahman H. Lahabu Ramadhan, Nur Fazriyah Ramadhan, Nur Fazryah Romy Tantu Rosman Ilato Ruiba, Lupita Rusli Isa S, Sarman Sagita Lateka Salim, Alfiyah Agus Septiana, Anis Ribcalia Septriani Djibu, Nur sintiya hintalo Siti Fatimah Sity Febrianty Wange Sri Ayuningsih Doni Sri Susanti Said suci, Dhea Ananda Sugiato, Fiki Sukarman Kamuli Supandri Isa Suprianto, Sri Astuti Syahril H. Hamim Taib, Siskawati Tantu, Romi Taslim Fait Tee-Anastacio, Princess Alyssa D. U.Timumun, Rahmat Hidayat Udin Hamim Wahab Podungge, Abdul Widyarti Liko Yacob Nani Yacob Nani Yacob Noho Nani Yakob Noho Nani Yakob Noho Nani Yakob Noho Nani Yakop Noho Nani Yanti Aneta Yasin Mohamad Yendrik Irawan Saidi Yuliana Latongko Yuliana Zahra O. Duhe Yuliyani Solihin, Dwi Indah Yusuf, Hainun - Zuchri Abdussamad Zuchri Abdussamad Zulpani Alimudin