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All Journal Ilmu Administrasi Publik EDUTECH: Jurnal Ilmu Pendidikan dan Ilmu Sosial Journal of Governance and Public Policy Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Ilmiah Ilmu Sosial PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Journal of Education, Humaniora and Social Sciences (JEHSS) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Suara Hukum Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes PUBLIKA : Jurnal Ilmu Administrasi Publik Jurnal Administro : Jurnal Kajian Kebijakan dan Ilmu Admiministrasi Negara Research Review: Jurnal Ilmiah Multidisiplin Aplikasi Administrasi: Media Analisa Masalah Administrasi Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Indonesian Journal of Multidisciplinary on Social and Technology Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM) Mopolayio : Jurnal Pengabdian Ekonomi JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS) Ulil Albab Abdurrauf Science and Society Forum Ilmu Sosial Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi ADMIT : Jurnal Administrasi Terapan Journal of Political and Governance Studies Administratie: Jurnal Administrasi Publik FisiPublik: Jurnal Ilmu Sosial dan Politik
Tohopi, Rustam
Universitas Negeri Gorontalo
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Pengaruh Profesionalisme Pegawai terhadap Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bone Bolango Meydina Saufika Lukum; Sri Yulianty Mozin; Rustam Tohopi
Parlementer : Jurnal Studi Hukum dan Administrasi Publik Vol. 3 No. 2 (2026): Juni: Parlementer: Jurnal Studi Hukum dan Administrasi Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/parlementer.v3i2.1715

Abstract

Public service quality is an essential element of responsive governance. However, the Department of Population and Civil Registration of Bone Bolango Regency still faces challenges related to service completion time and compliance with operational procedures due to the suboptimal responsiveness of its employees. This study aims to analyze the effect of employee professionalism on public service quality at the institution. A quantitative correlational approach was employed, involving 43 employees selected through saturated sampling (census). Data were collected using a Likert-scale questionnaire and analyzed through descriptive statistics and simple linear regression. The results reveal that employee professionalism has a positive and significant influence on public service quality. Professionalism reflected in creativity, innovation, and responsiveness contributes 69.80% to the performance of population administration services. These findings indicate the importance of strengthening human resource development strategies within the institution. Efforts such as interpersonal communication training, enforcement of discipline in accordance with Standard Operating Procedures (SOP), and acceleration of digital-based service adaptation are necessary to improve public trust and community satisfaction in a sustainable manner.
Reimagining Academic Service Management in Higher Education: Transformational Strategies for Organizational Change and Student Success Mozin, Sri Yulianty; Aneta, Yanti; Nani, Yacob Noho; Tohopi, Rustam
Journal of Governance and Public Policy Vol. 13 No. 2 (2026): June 2026
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v13i2.27998

Abstract

Existing studies on academic service management in higher education have mainly emphasized digitalization, administrative efficiency, and service quality improvement. Less attention has been paid to how leadership, technological innovation, organizational culture, and human resource development interact as an institutional mechanism for sustaining academic service transformation in Indonesian public universities. This study aims to explain how these four dimensions operate together in transforming academic service governance. A theory-guided qualitative case study was conducted at the State University of Gorontalo, selected as a theoretically relevant case because it has implemented SIAT, e-office, chatbot-based information services, cloud-based archives, and mobile service monitoring. Data were collected through in-depth interviews, participatory observations, and document analysis, and were analyzed using hybrid thematic analysis combining deductive and inductive coding. The findings show that academic service transformation is not driven by technology alone. It emerges through a sequential and mutually reinforcing process in which: visionary leadership generates institutional legitimacy; digital innovation redesigns service routines and improves transparency; collaborative culture facilitates coordination and acceptance; and human resource development sustains implementation through competence, motivation, and service commitment. The study contributes to higher education governance literature by proposing the Integrated Academic Service Transformation Model. The model conceptualizes academic service reform as an institutional change process that links leadership-generated legitimacy, digital service redesign, collaborative institutionalization, and human resource learning to support organizational change and student success.
Implementasi Kebijakan Pengelolaan Sampah di Kecamatan Limboto Kabupaten Gorontalo Muftia Salfadhila Latidi; Zuchri Abdussamad; Rustam Tohopi
EDUTECH Vol 12, No 1 (2026): EduTech: Jurnal Ilmu Pendidikan dan Ilmu Sosial
Publisher : EduTech: Jurnal Ilmu Pendidikan dan Ilmu Sosial

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Abstract

Abstrak  Penelitian ini membahas implementasi kebijakan pengelolaan sampah di Kecamatan Limboto, Kabupaten Gorontalo, yang dilaksanakan oleh Dinas Lingkungan Hidup setempat. Kebijakan ini mengacu pada Peraturan Bupati Nomor 53 Tahun 2018 sebagai turunan dari Peraturan Presiden Nomor 97 Tahun 2017 tentang pengelolaan sampah rumah tangga. Studi ini menggunakan pendekatan deskriptif kualitatif dengan kerangka analisis teori Ripley dan Franklin, yang mencakup tiga indikator implementasi: kepatuhan (compliance), kelancaran pelaksanaan (smoothness of functioning), dan dampak (impact). Data primer dikumpulkan melalui observasi lapangan, wawancara, dan dokumentasi, yang kemudian dianalisis secara induktif. Hasil penelitian menunjukkan bahwa implementasi kebijakan belum berjalan optimal. Pada aspek kepatuhan, masih ditemukan perilaku pembuangan sampah yang tidak sesuai aturan oleh rumah tangga dan pelaku usaha. Pada aspek kelancaran pelaksanaan, terbatasnya fasilitas pengangkutan dan koordinasi antar pemangku kepentingan menjadi kendala utama. Sedangkan dari sisi dampak, belum tercapai target pengurangan dan pengelolaan sampah yang ditetapkan pemerintah. Oleh karena itu, diperlukan strategi kolaboratif dan peningkatan kapasitas kelembagaan untuk memperbaiki efektivitas implementasi kebijakan pengelolaan sampah di wilayah tersebut.Kata kunci: Implementasi Kebijakan; Pengelolaan Sampah. 
Dampak Penerapan Kebijakan Dosen Pada Program Penelitian dan Pengabdian kepada Masyarakat Universitas Negeri Gorontalo Chalid Luneto; Yanti Aneta; Rustam Tohopi
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4899

Abstract

This study aims to analyze the implementation of institutional policies in research and community service programs at Universitas Negeri Gorontalo and their impact on faculty participation and institutional development. The research employed a qualitative method with a case study approach through in-depth interviews, field observations, and document analysis during the 2020-2024 period. Findings reveal significant dynamics in faculty participation. The DRTPM/DIKTI research scheme experienced a surge from 15 activities (2020) to 59 activities (2024), reflecting positive adaptation to national policies. However, there is high dependency on the PNBP scheme which dominates 80.4% of research activities (1,448 out of 1,801 total) and 74.1% of community service activities (1,125 out of 1,519 total) over five years. Top-down policies proved to generate resistance and decreased faculty motivation, particularly among junior faculty and those with lower functional positions. Conversely, faculties with internal support systems such as proposal clinics successfully increased participation significantly. Output quality varies greatly among faculties, with faculties having review and mentoring systems producing better publications in accredited journals and international proceedings. The research conclusion confirms that successful program implementation is determined by participatory policy design, adequate administrative support, and collaborative academic culture. Strategic implications include the need for reformulation of evaluation systems based on output quality and sustainable institutional transformation to strengthen the institution's position in national higher education.
Co-Authors A. Hulinggi, Pebriyanto Abdulatif, Fatmawati Agreyz Fratiwi H. Kalay Agussalim, Alfiyah Alfiyah Agussalim Anis Ribcalia Septiana Annisa Adriana Maksud Annisa Cahyani Kartika Aprianti, Ni Kadek Elia Arif Bobihu arifin tahir Asna Aneta Auliyah, Vinantie Bataweya, Nadian Bayahu, Amelia Putri Utami Bulonggodu, Yurni Chalid Luneto Dai, Fahria A. Dauhi, Kartin David Radjak Djali, Sri Novita Afriani Nur Djoko Lesmana Radji Dunggio, Moh. Rizki Elsa Alvionita Endi Rahman Fenti Prihatini Dance Tui Frengky Reymond Jantu H. Badjuka, Alexander Hasanuddin, Nur Ain G. Hulinggi, Pebriyanto A. Huntua, Fadilla S. Ichsandy Masloman Idris Yanto Niode Ikbal Naim Irabiah Irabiah Irabiah Irawati Igirisa Irawaty Igirisa Ismet Sulila Jhon Kamaru Jurico Abdussamad Jurico Abdussamad Jurico Abdussamad Juriko Abdussamad Laha, Vinantie Auliyah Lasena, Sastia Sindi Mahmud, Widyawaty Makuta, Syahril Manangin, Yulmi Maria Margareta Reginaldis Meydina Saufika Lukum Mitravin Igirisa Moh Dani Mohamad Aldi Yasin Mohamad, Selina Mokoagow, Novianti Mozin, Sri Yulianty Muchtar Achmad Muchtar Ahmad Muftia Salfadhila Latidi Mukdin, Novita B. Nadia, Asri Nani, Yacob Ngabito, Fatmah M. Novi Dima Andayani Nuning Setiyawati Nur Djali, Sri Novita Afriani Nur Septriani Djibu Nurkartini Nurmala Nurmala Nurmala Nurmala Nurmin Nurmin Oktaviani Bouti Pebriyanto A Hulinggi Pebriyanto Azis Hulinggi Pitoi, Linda Prasethyo Darmawan Sumba Pua, Yunistia Warda Putri Diah Rahayu Rahman H. Lahabu Ramadhan Djahidi, Ahmad Ramadhan, Nur Fazriyah Ramadhan, Nur Fazryah Romy Tantu Rosman Ilato Ruiba, Lupita Rusli Isa S, Sarman Sagita Lateka Salim, Alfiyah Agus Septiana, Anis Ribcalia Septriani Djibu, Nur sintiya hintalo Siti Fatimah Sity Febrianty Wange Sri Ayuningsih Doni Sri Susanti Said Sri Yulianty Mozin Sri Yulianty Mozin suci, Dhea Ananda Sugiato, Fiki Sukarman Kamuli Suprianto, Sri Astuti Taib, Siskawati Tantu, Romi Taslim Fait Tee-Anastacio, Princess Alyssa D. U.Timumun, Rahmat Hidayat Udin Hamim Wahab Podungge, Abdul Yacob Nani Yacob Nani Yacob Noho Nani Yakob Noho Nani Yanti Aneta Yendrik Irawan Saidi Yuliana Zahra O. Duhe Yuliyani Solihin, Dwi Indah Yusuf, Hainun - Zuchri Abdussamad Zulpani Alimudin