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All Journal Ilmu Administrasi Publik EDUTECH: Jurnal Ilmu Pendidikan dan Ilmu Sosial Journal of Governance and Public Policy Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Ilmiah Ilmu Sosial PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Journal of Education, Humaniora and Social Sciences (JEHSS) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Suara Hukum Kebijakan: Jurnal Ilmu Administrasi Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes PUBLIKA : Jurnal Ilmu Administrasi Publik Jurnal Administro : Jurnal Kajian Kebijakan dan Ilmu Admiministrasi Negara Annals of Human Resource Management Research Research Review: Jurnal Ilmiah Multidisiplin Aplikasi Administrasi: Media Analisa Masalah Administrasi Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Indonesian Journal of Multidisciplinary on Social and Technology Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM) Mopolayio : Jurnal Pengabdian Ekonomi JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration WATHAN: Jurnal Ilmu Sosial dan Humaniora Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik Jurnal Administrasi Manajemen Sumber Daya Manusia dan Ilmu Sosial (JAEIS) Ulil Albab Abdurrauf Science and Society Forum Ilmu Sosial Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi ADMIT : Jurnal Administrasi Terapan Journal of Political and Governance Studies Indonesian Journal of Social Science and Education Administratie: Jurnal Administrasi Publik FisiPublik: Jurnal Ilmu Sosial dan Politik
Tohopi, Rustam
Universitas Negeri Gorontalo
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Pengelolaan Arsip Dinamis dalam Peningkatan Akuntabilitas Aset di Badan Keuangan dan Aset Daerah Kabupaten Gorontalo Sagita Lateka; Yacob Noho Nani; Rustam Tohopi
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 2 (2026): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijmst.v4i2.10301

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan pengelolaan arsip dinamis dalam peningkatan akuntabilitas aset di Badan Keuangan dan Aset Daerah Kabupaten Gorontalo. Penelitian ini dilihat dari aspek: (1) penciptaan arsip dinamis, (2) penggunaan arsip dinamis, (3) pemeliharaan arsip dinamis dan (4) penyusutan arsip dinamis. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi Hasil penelitian menunjukkan bahwa: (1) penciptaan arsip dinamis aset di BKAD Kabupaten Gorontalo telah dilakukan secara sistematis dan berbasis digital, namun masih terkendala oleh belum tersedianya arsiparis, keterbatasan sumber daya manusia, dan belum adanya ruang arsip terpusat; (2) penggunaan arsip dinamis telah mendukung pengelolaan aset daerah melalui pemanfaatan sistem digital, namun masih terkendala oleh ketidaklengkapan data dan dokumen pendukung dari OPD; (3) pemeliharaan arsip dinamis telah dilakukan melalui pengelolaan arsip fisik dan digital yang didukung sistem pengamanan serta pencadangan data, namun masih terkendala oleh keterbatasan fasilitas penyimpanan dan belum tersedianya arsiparis yang kompeten; dan (4) penyusutan arsip dinamis telah dilakukan melalui pemindahan arsip inaktif berdasarkan masa retensi arsip, namun belum optimal karena pemusnahan arsip belum terlaksana secara rutin akibat kendala administratif, hukum, audit, dan keterbatasan ruang penyimpanan
Pengaruh Profesionalisme Pegawai terhadap Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bone Bolango Meydina Saufika Lukum; Sri Yulianty Mozin; Rustam Tohopi
Parlementer : Jurnal Studi Hukum dan Administrasi Publik Vol. 3 No. 2 (2026): Juni: Parlementer: Jurnal Studi Hukum dan Administrasi Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/parlementer.v3i2.1715

Abstract

Public service quality is an essential element of responsive governance. However, the Department of Population and Civil Registration of Bone Bolango Regency still faces challenges related to service completion time and compliance with operational procedures due to the suboptimal responsiveness of its employees. This study aims to analyze the effect of employee professionalism on public service quality at the institution. A quantitative correlational approach was employed, involving 43 employees selected through saturated sampling (census). Data were collected using a Likert-scale questionnaire and analyzed through descriptive statistics and simple linear regression. The results reveal that employee professionalism has a positive and significant influence on public service quality. Professionalism reflected in creativity, innovation, and responsiveness contributes 69.80% to the performance of population administration services. These findings indicate the importance of strengthening human resource development strategies within the institution. Efforts such as interpersonal communication training, enforcement of discipline in accordance with Standard Operating Procedures (SOP), and acceleration of digital-based service adaptation are necessary to improve public trust and community satisfaction in a sustainable manner.
Reimagining Academic Service Management in Higher Education: Transformational Strategies for Organizational Change and Student Success Mozin, Sri Yulianty; Aneta, Yanti; Nani, Yacob Noho; Tohopi, Rustam
Journal of Governance and Public Policy Vol. 13 No. 2 (2026): June 2026
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v13i2.27998

Abstract

Existing studies on academic service management in higher education have mainly emphasized digitalization, administrative efficiency, and service quality improvement. Less attention has been paid to how leadership, technological innovation, organizational culture, and human resource development interact as an institutional mechanism for sustaining academic service transformation in Indonesian public universities. This study aims to explain how these four dimensions operate together in transforming academic service governance. A theory-guided qualitative case study was conducted at the State University of Gorontalo, selected as a theoretically relevant case because it has implemented SIAT, e-office, chatbot-based information services, cloud-based archives, and mobile service monitoring. Data were collected through in-depth interviews, participatory observations, and document analysis, and were analyzed using hybrid thematic analysis combining deductive and inductive coding. The findings show that academic service transformation is not driven by technology alone. It emerges through a sequential and mutually reinforcing process in which: visionary leadership generates institutional legitimacy; digital innovation redesigns service routines and improves transparency; collaborative culture facilitates coordination and acceptance; and human resource development sustains implementation through competence, motivation, and service commitment. The study contributes to higher education governance literature by proposing the Integrated Academic Service Transformation Model. The model conceptualizes academic service reform as an institutional change process that links leadership-generated legitimacy, digital service redesign, collaborative institutionalization, and human resource learning to support organizational change and student success.
Effectiveness of Implementing Digital Population Identity Applications at the Population and Civil Registration Service of Gorontalo City Mohamad Zakaria Djafar; Zuchri Abdussamad; Rustam Tohopi
Public Policy Journal Vol 6, No 3 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i3.3164

Abstract

This study evaluated the effectiveness of the Digital Population Identity (IKD) application as an effort to improve the quality of public services (speed, efficiency, and transparency) at the Population and Civil Registration Office of Gorontalo City. Using a descriptive qualitative approach with effectiveness parameters covering goal achievement, integration, and adaptation (Duncan), the results showed that the implementation of IKD has not been realized effectively. Indications of ineffectiveness include the level of goal achievement being hindered by low community participation, suboptimal cross-agency integration, and adaptation constraints resulting from limited digital literacy and inadequate technological facilities. Therefore, the study concluded that interventions such as intensified socialization, digital education, and enhanced data security and infrastructure are crucial for optimizing IKD performance.
Implementasi Kebijakan Pengelolaan Sampah di Kecamatan Limboto Kabupaten Gorontalo Muftia Salfadhila Latidi; Zuchri Abdussamad; Rustam Tohopi
EDUTECH Vol 12, No 1 (2026): EduTech: Jurnal Ilmu Pendidikan dan Ilmu Sosial
Publisher : EduTech: Jurnal Ilmu Pendidikan dan Ilmu Sosial

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak  Penelitian ini membahas implementasi kebijakan pengelolaan sampah di Kecamatan Limboto, Kabupaten Gorontalo, yang dilaksanakan oleh Dinas Lingkungan Hidup setempat. Kebijakan ini mengacu pada Peraturan Bupati Nomor 53 Tahun 2018 sebagai turunan dari Peraturan Presiden Nomor 97 Tahun 2017 tentang pengelolaan sampah rumah tangga. Studi ini menggunakan pendekatan deskriptif kualitatif dengan kerangka analisis teori Ripley dan Franklin, yang mencakup tiga indikator implementasi: kepatuhan (compliance), kelancaran pelaksanaan (smoothness of functioning), dan dampak (impact). Data primer dikumpulkan melalui observasi lapangan, wawancara, dan dokumentasi, yang kemudian dianalisis secara induktif. Hasil penelitian menunjukkan bahwa implementasi kebijakan belum berjalan optimal. Pada aspek kepatuhan, masih ditemukan perilaku pembuangan sampah yang tidak sesuai aturan oleh rumah tangga dan pelaku usaha. Pada aspek kelancaran pelaksanaan, terbatasnya fasilitas pengangkutan dan koordinasi antar pemangku kepentingan menjadi kendala utama. Sedangkan dari sisi dampak, belum tercapai target pengurangan dan pengelolaan sampah yang ditetapkan pemerintah. Oleh karena itu, diperlukan strategi kolaboratif dan peningkatan kapasitas kelembagaan untuk memperbaiki efektivitas implementasi kebijakan pengelolaan sampah di wilayah tersebut.Kata kunci: Implementasi Kebijakan; Pengelolaan Sampah. 
PENINGKATAN KUALITAS PELAYANAN PUBLIK DI KANTOR DESA HUTAMOPUTI KECAMATAN DENGILO KABUPATEN POHUWATO Supandri Isa; Rustam Tohopi; Yakob Noho Nani
Jambura Journal of Administration and Public Service Vol 6, No 2 (2026): Volume 6 Nomor 2 April 2026
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i2.35961

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan publik di Kantor Desa Hutamoputi berdasarkan dimensi Reliability (keandalan), Responsiveness (daya tanggap), Assurance (jaminan), Empathy (empati), dan Tangible (bukti fisik). Metode penelitian yang digunakan adalah deskriptif kualitatif dengan pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan publik di Desa Hutamoputi telah berjalan dengan baik, ditandai oleh kejelasan prosedur, keramahan aparatur, dan ketersediaan fasilitas dasar yang mendukung proses pelayanan. Namun, terdapat beberapa aspek yang perlu ditingkatkan, antara lain digitalisasi layanan, kenyamanan ruang tunggu, transparansi informasi, dan konsistensi waktu pelayanan. Penelitian ini menyimpulkan bahwa peningkatan kualitas pelayanan publik dapat dicapai melalui penguatan kompetensi aparatur, pemanfaatan teknologi informasi, perbaikan sarana prasarana, serta partisipasi aktif masyarakat dalam evaluasi layanan.
Dampak Penerapan Kebijakan Dosen Pada Program Penelitian dan Pengabdian kepada Masyarakat Universitas Negeri Gorontalo Chalid Luneto; Yanti Aneta; Rustam Tohopi
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4899

Abstract

This study aims to analyze the implementation of institutional policies in research and community service programs at Universitas Negeri Gorontalo and their impact on faculty participation and institutional development. The research employed a qualitative method with a case study approach through in-depth interviews, field observations, and document analysis during the 2020-2024 period. Findings reveal significant dynamics in faculty participation. The DRTPM/DIKTI research scheme experienced a surge from 15 activities (2020) to 59 activities (2024), reflecting positive adaptation to national policies. However, there is high dependency on the PNBP scheme which dominates 80.4% of research activities (1,448 out of 1,801 total) and 74.1% of community service activities (1,125 out of 1,519 total) over five years. Top-down policies proved to generate resistance and decreased faculty motivation, particularly among junior faculty and those with lower functional positions. Conversely, faculties with internal support systems such as proposal clinics successfully increased participation significantly. Output quality varies greatly among faculties, with faculties having review and mentoring systems producing better publications in accredited journals and international proceedings. The research conclusion confirms that successful program implementation is determined by participatory policy design, adequate administrative support, and collaborative academic culture. Strategic implications include the need for reformulation of evaluation systems based on output quality and sustainable institutional transformation to strengthen the institution's position in national higher education.
Efektivitas Pelayanan Digitalisasi Kartu Prakerja di Dinas Tenaga Kerja Koperasi dan UKM di Kota Gorontalo Artawanda Pakaya; Rustam Tohopi; Alexander H. Badjuka
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1170

Abstract

This study aims to analyze the effectiveness of digitalized Pre-Employment Card services at the Department of Manpower, Cooperatives, and SMEs of Gorontalo City. The study is motivated by the ongoing transformation of digital-based public services, which requires improvements in the quality of information, consultation, and assistance provided to the public regarding the Pre-Employment Card Program. A qualitative approach with a descriptive design was employed. Data were collected through interviews, observations, and documentation involving the Head of the Department, heads of relevant divisions, implementing staff, and participants of the Pre-Employment Card Program. Data were analyzed using the Miles and Huberman model, consisting of data reduction, data display, and conclusion drawing. The study adopted Agus Dwiyanto's (2006) theory of service effectiveness, which includes the indicators of productivity, service quality, responsiveness, responsibility, and accountability. The findings reveal that the digitalized Pre-Employment Card services have generally been implemented effectively. Government personnel were able to provide timely information and assistance, while service quality was reflected in courteous interactions, transparent information, and accessible digital services. In terms of responsibility and accountability, service implementation complied with established procedures and remained publicly accountable. However, several challenges persist, particularly the limited public understanding of the procedures for using the digital platform. Therefore, broader public outreach, improved human resource capacity, and the optimization of digital infrastructure are recommended to further enhance service effectiveness and support the delivery of high-quality digital public services in the future.
TATA KELOLA PENERAPAN RESTORATIVE JUSTICE DALAM PENYALAHGUNAAN NARKOBA DI POLRESTA GORONTALO KOTA Putri Djaura Rivai; Ismet Sulila; Rustam Tohopi
Kebijakan : Jurnal Ilmu Administrasi Vol. 17 No. 02 (2026): Volume 17 No. 02 Juni 2026
Publisher : Program Magister Ilmu Administrasi dan Kebijakan Publik, Pascasarjana, Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/kebijakan.v17i02.33584

Abstract

Penerapan restorative justice dalam kasus penyalahgunaan narkoba di Polresta Gorontalo Kota menghadapi tantangan kelembagaan yang kompleks. Meskipun pendekatan ini menawarkan solusi pemulihan yang lebih humanistik bagi pengguna narkoba, praktiknya belum terintegrasi secara sistematis dalam tata kelola penegakan hukum. Penelitian ini bertujuan untuk mengkaji secara mendalam dinamika implementasi restorative justice, mengidentifikasi hambatan struktural, serta merumuskan strategi tata kelola yang adaptif. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa sebagian besar kasus narkoba melibatkan pengguna dengan barang bukti kecil, namun hanya sebagian kecil yang diarahkan ke jalur restoratif. Minimnya pemahaman aparat, ketiadaan SOP khusus, dan lemahnya koordinasi antarunit menjadi faktor penghambat utama. Pembahasan menggarisbawahi perlunya reformasi kelembagaan melalui pelatihan tematik, pembentukan forum koordinasi, dan penyusunan prosedur operasional berbasis lokal. Kesimpulan dari penelitian ini menegaskan bahwa restorative justice memiliki potensi besar untuk diterapkan secara efektif dalam kasus narkoba, asalkan didukung oleh tata kelola yang terencana dan komitmen institusional yang kuat.
IMPLEMENTASI KEBIJAKAN ALOKASI DANA DESA DI DESA KASIA KECAMATAN SUMALATA KABUPATEN GORONTALO UTARA Yuliana Latongko; Rustam Tohopi; Romy Tantu
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 3 (2026): Vol 2. No. 3 Edisi Juni - September 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i3.2742

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kebijakan alokasi dana desa diterapkan di Desa Kasia Kecamatan Sumalata Kabupaten Gorontalo Utara. Fokus utama penelitian ini adalah (1) penerapan kebijakan alokasi dana desa ADD di Desa Kasia Kecamatan Sumalata Kabupaten Gorontalo Utara, dan (2) faktor-faktor yang memengaruhi penerapan kebijakan alokasi dana desa. Penelitian ini adalah penelitian kualitatif dengan jenis deskriptif, dengan pengumpulan data melalui observasi, wawancara, dan dokumentasi. Penelitian ini menunjukkan bahwa proses perencanaan, pelaksanaan, penatausahaan, laporan, dan pertanggung jawaban di desa Kasia, Kecamatan Sumalata, Kabupaten Gorontalo Utara, berjalan dengan baik. Namun, masih ada beberapa hambatan dalam proses pelaksanaan yang belum optimal. Hasil penelitian mengenai pelaksanaan kebijakan Alokasi Dana Desa melihat aspek seperti komunikasi, sumber daya, disposisi, dan struktur birokrasi pemerintah desa yang telah melakukan yang terbaik.
Co-Authors A. Hulinggi, Pebriyanto Abdulatif, Fatmawati Agreyz Fratiwi H. Kalay Agussalim, Alfiyah Ahmad Ramadhan Djahidi Alexander Badjuka Alexander H. Badjuka Alfiah Agussalim Alfiyah Agussalim Anis Ribcalia Septiana Annisa Adriana Maksud Annisa Cahyani Kartika Aprianti, Ni Kadek Elia Arif Bobihu Arifin Tahir arifin tahir Artawanda Pakaya Asna Aneta Auliyah, Vinantie Bataweya, Nadian Bayahu, Amelia Putri Utami Bulonggodu, Yurni Chalid Luneto Dai, Fahria A. Dauhi, Kartin David Radjak Djali, Sri Novita Afriani Nur Djoko Lesmana Radji Dunggio, Moh. Rizki Elsa Alvionita Endi Rahman Fenti Prihatini Dance Tui Frengky Reymond Jantu H. Badjuka, Alexander Hasanuddin, Nur Ain G. Hulinggi, Pebriyanto A. Huntua, Fadilla S. Ichsandy Masloman Idris Yanto Niode Ikbal Naim Irabiah Irabiah Irabiah Irawati Igirisa Irawaty Igirisa Ismet Sulila Jesika Mohamad Jhon Kamaru Jurico Abdussamad Jurico Abdussamad Jurico Abdussamad Juriko Abdussamad Laha, Vinantie Auliyah Lasena, Sastia Sindi Mahmud, Widyawaty Makuta, Syahril Manangin, Yulmi Maria Margareta Reginaldis Meydina Saufika Lukum Mitravin Igirisa Moh Dani Mohamad Rizki Lagata Mohamad Zakaria Djafar Mohamad, Selina Mokoagow, Novianti Mozin, Sri Yulianty Muchtar Achmad Muchtar Ahmad Muftia Salfadhila Latidi Mukdin, Novita B. Nadia, Asri Nani, Yacob Ngabito, Fatmah M. Novi Dima Andayani Nuning Setiyawati Nur Djali, Sri Novita Afriani Nur Septriani Djibu Nurkartini Nurmala Nurmala Nurmala Nurmala Nurmin Nurmin Oktaviani Bouti Pebriyanto A Hulinggi Pebriyanto Azis Hulinggi Pitoi, Linda Prasethyo Darmawan Sumba Pua, Yunistia Warda Putri Diah Rahayu Putri Djaura Rivai Rahman H. Lahabu Ramadhan, Nur Fazriyah Ramadhan, Nur Fazryah Romy Tantu Rosman Ilato Ruiba, Lupita Rusli Isa S, Sarman Sagita Lateka Salim, Alfiyah Agus Septiana, Anis Ribcalia Septriani Djibu, Nur sintiya hintalo Siti Fatimah Sity Febrianty Wange Sri Ayuningsih Doni Sri Susanti Said suci, Dhea Ananda Sugiato, Fiki Sukarman Kamuli Supandri Isa Suprianto, Sri Astuti Syahril H. Hamim Taib, Siskawati Tantu, Romi Taslim Fait Tee-Anastacio, Princess Alyssa D. U.Timumun, Rahmat Hidayat Udin Hamim Wahab Podungge, Abdul Widyarti Liko Yacob Nani Yacob Nani Yacob Noho Nani Yakob Noho Nani Yakob Noho Nani Yakob Noho Nani Yakop Noho Nani Yanti Aneta Yasin Mohamad Yendrik Irawan Saidi Yuliana Latongko Yuliana Zahra O. Duhe Yuliyani Solihin, Dwi Indah Yusuf, Hainun - Zuchri Abdussamad Zuchri Abdussamad Zulpani Alimudin