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Tohopi, Rustam
Universitas Negeri Gorontalo
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IMPLEMENTATION OF GOOD GOVERNANCE PRINCIPLES IN PUBLIC SERVICES AT DISTRICT OFFICES Auliyah, Vinantie; Igirisa, Irawaty; Tohopi, Rustam
Administratie: Jurnal Administrasi Publik Vol. 7 No. 1 (2025): Administratie: Jurnal Administrasi Publik
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3997/ajap.v7i1.15065

Abstract

The purpose of this study was to determine how Responsiveness, Effectiveness and Efficiency, Justice, Accountability and Transparency are provided by public service providers at the Tolangohula District Office, Gorontalo Regency. This research method is qualitative. The results of the study indicate that the implementation of Good Governance principles in public services at the Tolangohula District Office, Gorontalo Regency has been running well but not optimally. Of the 5 sub-focuses that have been studied, namely; 1) Principle of Responsiveness, 2) Principle of Effectiveness and Efficiency, 3) Principle of Justice, 4) Principle of Accountability, 5) Principle of Transparency, there are still two sub-focuses that are not optimal, namely; 1) Principle of Effectiveness and Efficiency, this is evidenced by the fact that there are still several problems, including sub-district officials who are still less disciplined in coming to the office. So that when there are people who want to do services, they have to wait for the officials. 2) The principle of transparency, this is proven by some people who do not respond to information from the apparatus, the community feels dissatisfied with the existing notice boards for several reasons, namely the lack of clear information results in low community participation in village activities and often the information provided is incomplete or late, this shows that the implementation of transparency has not been fully optimally implemented.
KOMPETENSI SUMBER DAYA PENGELOLA BUMDES DI KECAMATAN TILONGKABILA KABUPATEN BONE BOLANGO Nur Septriani Djibu; Rusli Isa; Rustam Tohopi
FisiPublik: Jurnal Ilmu Sosial dan Politik Vol. 10 No. 2 (2025): NOVEMBER
Publisher : Social and Political Sciences Faculty, Widya Gama Mahakam Samarinda University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/fpb.v10i2.3826

Abstract

Penelitian ini bertujuan untuk menganalisis kompetensi sumber daya pengelola Badan Usaha Milik Desa (BUMDes) di Kecamatan Tilongkabila, Kabupaten Bone Bolango, berdasarkan empat dimensi kompetensi menurut McClelland, yaitu pengetahuan, keterampilan, kemampuan, dan sikap. Fokus penelitian diarahkan pada sejauh mana kompetensi tersebut memengaruhi efektivitas pengelolaan BUMDes serta kontribusinya terhadap penguatan ekonomi desa. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Lokasi penelitian mencakup tiga desa sampel yang dipilih secara purposif, yaitu Desa Tamboo, Desa Moutong, dan Desa Tunggulo Selatan, yang merepresentasikan kategori BUMDes sangat berkembang, cukup berkembang, dan kurang berkembang. Data dikumpulkan melalui wawancara mendalam dengan pengelola BUMDes, observasi lapangan terhadap aktivitas usaha, serta telaah dokumen administrasi dan laporan keuangan. Analisis data menggunakan model interaktif Miles dan Huberman yang meliputi reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan adanya kesenjangan kompetensi di seluruh dimensi. Pengetahuan pengelola masih terbatas pada pengalaman praktis; keterampilan digital dan pemasaran modern belum optimal; kemampuan manajerial dan kemitraan lemah; sedangkan sikap tanggung jawab dan motivasi intrinsik belum konsisten. Diperlukan peningkatan kapasitas melalui pelatihan, pendampingan, dan pembinaan berkelanjutan agar pengelolaan BUMDes menjadi lebih profesional, adaptif, transparan, dan berdaya saing dalam mendorong kemandirian ekonomi desa.
Public Service Reform and Citizens’ Dependence on Intermediaries in Land Administration Ichsandy Masloman; Zuchri Abdussamad; Muchtar Achmad; Ismet Sulila; Rustam Tohopi
Journal of Political and Governance Studies Vol. 2 No. 2 (2026): April 2026
Publisher : Catalist Indo Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64670/jpgs.v2i2.96

Abstract

Background Digital transformation has become a central agenda in public administration reform, including land administration, with the expectation of improving efficiency, transparency, and direct citizen access to services. In Indonesia, digital land administration has been promoted to simplify procedures and reduce informal practices. However, citizens continue to rely on intermediaries even after digital systems have been implemented. This study examines why intermediary dependence persists and how institutional arrangements shape access to digital land services. Methods This study employed a qualitative single-case study with a mechanism-based explanatory approach in Bone Bolango Regency, Indonesia. Data were collected through repeated field visits, in-depth interviews, direct observation, and document analysis, then analyzed using thematic coding and mechanism-based interpretation. Results The findings show that digitalization creates formal access but does not automatically produce practical accessibility. Limited digital literacy, administrative anxiety, fragmented institutional coordination, and hybrid administrative procedures continue to shape citizens’ experiences in accessing land services. Intermediaries remain important because they help citizens understand requirements, prepare documents, reduce procedural risks, and coordinate across institutions. Conclusion Digital reform does not automatically eliminate intermediary dependence in public service delivery. The effectiveness of digital governance should be assessed not only through technological availability and procedural efficiency, but also through citizens’ ability to access services directly and confidently. This study advances a relational institutional perspective on digital governance and suggests further comparative research across regions and public service sectors.
Kompetensi Aparatur Pemerintah Desa Peley Kecamatan Totikum Selatan Kabupaten Banggai Kepulauan Nurmala Nurmala; Rustam Tohopi; Yacob Noho Nani
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 3 (2026): Mei: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i3.1064

Abstract

The technical implementers of the rules and policies set out by the village chief are known as village officials. In order to properly and competently address community issues, they must have administrative abilities and public service ethics. Determining the motivations, traits, self-concept, knowledge, and abilities of the Peley Village government officials in South Totikum District, Banggai Kepulauan Regency, was the aim of this study. This study employed a descriptive qualitative methodology. The findings show that Peley Village government officials' level of competence is still below ideal. Officials' motivation is typically normative, their traits and self-concept do not fully support service professionalism, they still have a limited understanding of their responsibilities and rules, and they still have poor abilities, especially when it comes to using information technology. In order to increase the quality of public services and the efficiency of village government administration, this circumstance highlights the necessity for competency enhancement through ongoing training, coaching, mentoring, and performance evaluation. This study concludes that village officials' motivation, traits, self-concept, knowledge, and abilities are still subpar. To attain more efficient and professional village government performance, all of these elements must be enhanced.
Tingkat Kepuasan Mahasiswa dalam Pembayaran UKT melalui Aplikasi Brimo Jurusan S1 Administrasi Publik Semester VI Fakultas Ilmu Sosial Universitas Negeri Gorontalo Nuning Setiyawati; Yacob Noho Nani; Rustam Tohopi
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1007

Abstract

This study aims to analyze the level of student satisfaction in paying tuition fees (UKT) through the BRImo application at Universitas Negeri Gorontalo. The research applies the service quality (SERVQUAL) framework, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A qualitative descriptive approach was employed, with data collected through in-depth interviews, direct observations, and documentation. Participants included students who actively use the BRImo application for UKT payments as well as staff responsible for tuition management. Data analysis followed a systematic process involving data reduction, data display, and drawing conclusions to ensure accuracy and clarity of findings. The results indicate that using the BRImo application for tuition payment offers significant convenience and efficiency, allowing students to complete transactions without physically visiting the university payment office. Despite these benefits, several challenges were identified, including failed transactions, delays in payment confirmation, and suboptimal responses from customer service staff. Overall, the study concludes that student satisfaction with tuition payments via BRImo is considered fairly good. Nevertheless, improvements in reliability and responsiveness are recommended to further enhance the user experience and optimize the quality of service provided.  
Pengelolaan Arsip Dinamis di Kantor Camar Biluhu Kabupaten Gorontalo Provinsi Gorontalo Yuliana Zahra O. Duhe; Sri Yulianty Mozin; Rustam Tohopi
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 2 (2026): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijmst.v4i2.10237

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengelolaan arsip dinamis di Kantor Camat Biluhu Kabupaten Gorontalo. Dilihat dari aspek-aspek berikut yang meliputi tahapan (1) Penciptaan Arsip, (2) Penggunaan Arsip, (3) Pemeliharaan Arsip, dan (4) Penyusutan Arsip. Pendekatan yang digunakan adalah pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pengelolaan arsip dinamis di Kantor Camat Biluhu Kabupaten Gorontalo belum terlaksana secara optimal. Pada tahap penciptaan arsip, kegiatan penciptaan arsip telah dilakukan melalui pengelolaan surat masuk dan surat keluar sebagai bagian dari administrasi kantor, namun belum didukung oleh Standar Operasional Prosedur (SOP) dan sistem klasifikasi arsip yang baku. Pada tahap penggunaan arsip, arsip dimanfaatkan untuk mendukung pelayanan administrasi, penyusunan laporan, dan pengambilan keputusan, tetapi proses peminjaman serta penemuan kembali arsip masih dilakukan secara sederhana dan belum memiliki prosedur tertulis. Pada tahap pemeliharaan arsip, upaya menjaga keamanan dan kondisi arsip telah dilakukan melalui penyimpanan dalam lemari arsip serta menjaga kebersihan ruang kerja, namun belum tersedia ruang arsip khusus dan fasilitas penyimpanan yang memadai. Pada tahap penyusutan arsip, kegiatan penyusutan belum dilaksanakan secara sistematis karena belum adanya Jadwal Retensi Arsip (JRA) dan tenaga pengelola arsip yang memiliki kompetensi khusus di bidang kearsipan. Kondisi tersebut menunjukkan bahwa pengelolaan arsip dinamis masih memerlukan perbaikan dari aspek prosedur, sarana prasarana, dan sumber daya manusia.
Sistem Administrasi Penerimaan Pajak Perhotelan di Badan Pendapatan Daerah Kabupaten Gorontalo Annisa Adriana Maksud; Rustam Tohopi; Udin Hamim
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 2 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Agustus 2025 - Januari 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i2.255

Abstract

This study was motivated by the low realization of hotel tax revenue in Gorontalo Regency, which has failed to meet the target for the past five years despite various policies being implemented. The objective of this study is to describe the hotel tax administration system at the Regional Revenue Agency of Gorontalo Regency, focusing on three main aspects: the tax collection system, the quality of services provided to taxpayers, and the utilization of information technology in tax administration. This research employed a descriptive qualitative approach using data collection techniques such as observation, in-depth interviews, and documentation. The findings reveal that the tax collection system applies a self-assessment method, in which taxpayers calculate, deposit, and report their taxes independently. However, the implementation of this method has not been accompanied by a satisfactory level of taxpayer compliance. In terms of services, tax officers have provided relatively good administrative services but have not been optimal in conducting socialization and education activities for taxpayers. Meanwhile, the utilization of information technology through the SIPADA application has been introduced to facilitate tax reporting and payment but has not yet operated effectively due to limited taxpayer understanding and several technical constraints. In conclusion, the hotel tax administration system in Gorontalo Regency has not yet functioned effectively. Therefore, strengthening supervision, improving service quality, and optimizing the use of information technology are essential to significantly and sustainably increase the region’s Own-Source Revenue (PAD).
Kinerja Badan Usaha Milik Desa (BUMDes) Di Desa Sukamakmur Kecamatan Tolangohula Kabupaten Gorontalo Oktaviani Bouti; Rustam Tohopi; Alfiyah Agussalim
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 2 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Agustus 2025 - Januari 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i2.267

Abstract

This Research aims to analyze the performance of Village-Owned Enterprises (BUMDes) in Sukamakmur Village, Tolangohula Subdistrict, Gorontalo Regency, focusing on five key indicators: work quality, responsibility, cooperation, and initiative. A qualitative approach with a descriptive method was employed, and data were collected through interviews, observatons, and documentation involving BUMDes management, village officials, and supervisory bodies. The findings reveal that the work quality and quantity of the BUMDes management remain suboptimal, as evidenced by inadequate management of business units and inconsistent task execution. While the sense of responsibility among management is relatively strong, challenges remain in terms of transparency and accountability. Cooperation among management members and with village authorities is assessed as satisfactory, though public participation remains limited. Meanwhile, the initiative of the management in developing ideas and solutions remains low, hindering the optimal development of BUMDes enterprises. This research emphasizes the importance of enhancing management capacity strengthening coordination, and empowering the community to enable BUMDes to function more effectively as a driver of the village economy.
Kapasitas Administratif dan Efektivitas Transfer Tunai Bersyarat: Bukti dari Tata Kelola Perlindungan Sosial Lokal Jhon Kamaru; Rustam Tohopi; Yakob Noho Nani; Rusli Isa; Muchtar Ahmad
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1761

Abstract

This study examines how administrative effectiveness shapes the implementation of social protection programs through a qualitative explanatory case study of the Program Keluarga Harapan (PKH) in rural Indonesia. While previous studies have primarily focused on program outcomes and policy design, limited attention has been given to the governance mechanisms through which administrative effectiveness influences implementation success. Drawing on Administrative Effectiveness Theory, this study analyzes four key governance mechanisms: targeting accuracy, program communication, goal attainment, and monitoring. Data were collected through in-depth interviews, field observations, and document analysis involving program implementers, beneficiaries, and local stakeholders. The data were analyzed using a process-tracing approach to identify the relationships between administrative processes and policy outcomes. The findings indicate that program effectiveness is not determined solely by the provision of cash transfers but by the interaction of administrative processes that connect policy objectives with beneficiary outcomes. Targeting accuracy enhances program legitimacy by ensuring assistance reaches eligible households, communication encourages behavioral compliance and program understanding, goal attainment is reflected in improved access to education and health services, while monitoring functions as an adaptive governance mechanism that facilitates continuous learning, accountability, and implementation adjustments. The study concludes that administrative effectiveness serves as an integrated governance mechanism linking state capacity, policy implementation, and social protection outcomes. These findings contribute to public administration literature by highlighting the importance of effective administrative governance in strengthening the sustainability and effectiveness of rural social protection programs.
Pengelolaan Arsip Dinamis dalam Peningkatan Akuntabilitas Aset di Badan Keuangan dan Aset Daerah Kabupaten Gorontalo Sagita Lateka; Yacob Noho Nani; Rustam Tohopi
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 2 (2026): Maret - Juni
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijmst.v4i2.10301

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan pengelolaan arsip dinamis dalam peningkatan akuntabilitas aset di Badan Keuangan dan Aset Daerah Kabupaten Gorontalo. Penelitian ini dilihat dari aspek: (1) penciptaan arsip dinamis, (2) penggunaan arsip dinamis, (3) pemeliharaan arsip dinamis dan (4) penyusutan arsip dinamis. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi Hasil penelitian menunjukkan bahwa: (1) penciptaan arsip dinamis aset di BKAD Kabupaten Gorontalo telah dilakukan secara sistematis dan berbasis digital, namun masih terkendala oleh belum tersedianya arsiparis, keterbatasan sumber daya manusia, dan belum adanya ruang arsip terpusat; (2) penggunaan arsip dinamis telah mendukung pengelolaan aset daerah melalui pemanfaatan sistem digital, namun masih terkendala oleh ketidaklengkapan data dan dokumen pendukung dari OPD; (3) pemeliharaan arsip dinamis telah dilakukan melalui pengelolaan arsip fisik dan digital yang didukung sistem pengamanan serta pencadangan data, namun masih terkendala oleh keterbatasan fasilitas penyimpanan dan belum tersedianya arsiparis yang kompeten; dan (4) penyusutan arsip dinamis telah dilakukan melalui pemindahan arsip inaktif berdasarkan masa retensi arsip, namun belum optimal karena pemusnahan arsip belum terlaksana secara rutin akibat kendala administratif, hukum, audit, dan keterbatasan ruang penyimpanan
Co-Authors A. Hulinggi, Pebriyanto Abdulatif, Fatmawati Agreyz Fratiwi H. Kalay Agussalim, Alfiyah Alfiyah Agussalim Anis Ribcalia Septiana Annisa Adriana Maksud Annisa Cahyani Kartika Aprianti, Ni Kadek Elia Arif Bobihu arifin tahir Asna Aneta Auliyah, Vinantie Bataweya, Nadian Bayahu, Amelia Putri Utami Bulonggodu, Yurni Chalid Luneto Dai, Fahria A. Dauhi, Kartin David Radjak Djali, Sri Novita Afriani Nur Djoko Lesmana Radji Dunggio, Moh. Rizki Elsa Alvionita Endi Rahman Fenti Prihatini Dance Tui Frengky Reymond Jantu H. Badjuka, Alexander Hasanuddin, Nur Ain G. Hulinggi, Pebriyanto A. Huntua, Fadilla S. Ichsandy Masloman Idris Yanto Niode Ikbal Naim Irabiah Irabiah Irabiah Irawati Igirisa Irawaty Igirisa Ismet Sulila Jhon Kamaru Jurico Abdussamad Jurico Abdussamad Jurico Abdussamad Juriko Abdussamad Laha, Vinantie Auliyah Lasena, Sastia Sindi Mahmud, Widyawaty Makuta, Syahril Manangin, Yulmi Maria Margareta Reginaldis Meydina Saufika Lukum Mitravin Igirisa Moh Dani Mohamad Aldi Yasin Mohamad, Selina Mokoagow, Novianti Mozin, Sri Yulianty Muchtar Achmad Muchtar Ahmad Muftia Salfadhila Latidi Mukdin, Novita B. Nadia, Asri Nani, Yacob Ngabito, Fatmah M. Novi Dima Andayani Nuning Setiyawati Nur Djali, Sri Novita Afriani Nur Septriani Djibu Nurkartini Nurmala Nurmala Nurmala Nurmala Nurmin Nurmin Oktaviani Bouti Pebriyanto A Hulinggi Pebriyanto Azis Hulinggi Pitoi, Linda Prasethyo Darmawan Sumba Pua, Yunistia Warda Putri Diah Rahayu Rahman H. Lahabu Ramadhan Djahidi, Ahmad Ramadhan, Nur Fazriyah Ramadhan, Nur Fazryah Romy Tantu Rosman Ilato Ruiba, Lupita Rusli Isa S, Sarman Sagita Lateka Salim, Alfiyah Agus Septiana, Anis Ribcalia Septriani Djibu, Nur sintiya hintalo Siti Fatimah Sity Febrianty Wange Sri Ayuningsih Doni Sri Susanti Said Sri Yulianty Mozin Sri Yulianty Mozin suci, Dhea Ananda Sugiato, Fiki Sukarman Kamuli Suprianto, Sri Astuti Taib, Siskawati Tantu, Romi Taslim Fait Tee-Anastacio, Princess Alyssa D. U.Timumun, Rahmat Hidayat Udin Hamim Wahab Podungge, Abdul Yacob Nani Yacob Nani Yacob Noho Nani Yakob Noho Nani Yanti Aneta Yendrik Irawan Saidi Yuliana Zahra O. Duhe Yuliyani Solihin, Dwi Indah Yusuf, Hainun - Zuchri Abdussamad Zulpani Alimudin