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All Journal Journal of Degraded and Mining Lands Management Jurnal Keteknikan Pertanian Tropis dan Biosistem PROFIT : Jurnal Administrasi Bisnis Nurani: Jurnal Kajian Syariah dan Masyarakat Jurnal Penelitian Pertanian Terapan Paediatrica Indonesiana Sawala : Jurnal Administrasi Negara DE LEGA LATA: Jurnal Ilmu Hukum Jurnal Teknologi & Industri Hasil Pertanian Jurnal Teknik Pertanian Lampung (Journal of Agricultural Engineering) JURNAL PENDIDIKAN TAMBUSAI Journal of Public Administration Studies Journal of English Education, Linguistic and Literature JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA El-kahfi : Journal of Islamic economics Oikonomia: Jurnal Manajemen Law Development Journal Journal of Oral Health Care Gemakes: Jurnal Pengabdian Kepada Masyarakat Journal of Agricultural and Biosystem Engineering Research Jurnal Hukum dan Peradilan Al-Istinbath: Jurnal Hukum Islam Moneter : Jurnal Keuangan dan Perbankan JURNAL BIOLOGI PAPUA Indonesian Journal of Advanced Research (IJAR) INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Jurnal Pengabdian Fakultas Pertanian Universitas Lampung Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah Jurnal Agroindustri Berkelanjutan Jurnal Akuntansi Kontemporer BAABU AL-ILMI: Ekonomi dan Perbankan Syariah
Suharyono Suharyono
Universitas Nasional
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Journal : Law Development Journal

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The Design of Consumer Legal Protection Arrangements in Indonesia Based on Artificial Intelligence Suharyono, Suharyono; Hayatuddin, Khalisah; Is, Muhamad Sadi; Sobandi, Sobandi
Law Development Journal Vol 6, No 1 (2024): March 2024
Publisher : Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ldj.6.1.35-52

Abstract

The consumer protection in Indonesia from year-to-year increased weakness, based on the data from the Ministry of Industry and Trade of the Republic of Indonesia that the percentage of consumer complaint services in 2022 increased by 93%. Then, the data from the Indonesian Consumers Foundation (YLKI) in 2022 received 882 consumer complaints in Indonesia. This number increased by 64.86% compared to 2021 with 535 complaints. This article aimed to identify and analyse how to design legal protection arrangements for consumers in Indonesia based on Artificial Intelligence (AI). The results of the study showed that the design of legal protection arrangements for consumers in Indonesia was based on Artificial Intelligence (AI), by revising the Law No. 8 of 1999 concerning Consumer Protection, by including articles that accommodated Artificial Intelligence in legal protection of consumers in Indonesia, both carried out by the Indonesian Consumers Foundation (YLKI) and by the Consumer Dispute Settlement Agency (BPSK), which guaranteed fairness, certainty and benefits for both consumers and for business actors in Indonesia.
Co-Authors Afifah, Nida Rafa Agus Iwan Kesuma Ahmad Ridwansah, Asep Ahmad Sapta Zuidar Almujadi, Almujadi Anas Miftah Fauzi Andriani Kusumawati Any Riswati Any Urwatul Wusko Ardiansyah, Hamdan Arifannisa, Sahira Josy Baehaqi Chandra Kirana Citra, Meitriliana DEWI SARTIKA DEWI SARTIKA Djamhur Hamid Dwi Koerniawati Dyah Koesoemawardani Edy Yulianto Efrianto, Eeng Juli Elman Johari Erdi Suroso Farida Akbarina Fatihul Islam, Aang Fatikhaturrohmah, Fatikhaturrohmah Fibra Nurainy Gunawan, Nanang H, Muhammad Nurreza Nurreza Habsyi, Taber Al Haryani, Wiworo Hayatuddin, Khalisah Herdiana, Novita Husada, Muhamad Hadid Imam Fauzi Surahmat Imam Suyadi Inggrid Sinaga Irdika Mansur Is, Muhamad Sadi Islam, Aang Fatihul Kartika Rachma Khongrat, Etty Kidnem, Dara Mutiara Mylan Kurniasari, Putri Kurniasari Kurniawan, Yuda Septian Ledy Setiawati Lusy Deasyana Rahmadevita Maharanie, Regina Putri Maria Erna Kustyawati Melvina Putri, Maulida Mohamad, Abdul Basir Bin Muhammad Azmi, Muhammad Murhadi , Murhadi Murhadi Murhadi Novita, Dwi Otik Nawansih Pakpahan, Marisi Pangestuti, Edriana Pardi, Abisar Ranti, Benny Rena Feri Wijayanti RIBUT SUGIHARTO Rosi Anjarwati Safitri, Melda Samsul Rizal Saputra, Jemmi Angga Saputri, Restin Ananda Sar’an, Mohamad Sastiani, Eka Z. Septiany, Annisa Muthiah Siregar, Afrila Mulyati Siregar Siti Nurdjanah Sobandi, Sobandi Sri Hidayati Sri Setyani Srikandi Kumadji Subeki Subeki Subhan Subhan Suendra, Yeyen Suherman, Trisya Sunarti Sundari, Sri Surni, Surni Sussi Astuti Sutoyo Sutoyo Suyono Suyono Tambusai, Suci Rizka Khairuna Tanto Pratondo Utomo Virhananda, M Rakha Pradipta Wardani, Febri Pramudya Widia Rini Hartari Winata Rizqy Priyani Wisnu Satyajaya Yanto, Syafri Yekti Asmoro Kanthi Yuliana , Neti Yuniarly, Etty Yuniarti, Lani Zainul Arifin Zulferiyenni, Zulferiyenni