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All Journal Dinamik Sistemasi: Jurnal Sistem Informasi INVOTEK: Jurnal Inovasi Vokasional dan Teknologi JITK (Jurnal Ilmu Pengetahuan dan Komputer) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JOURNAL OF SCIENCE AND SOCIAL RESEARCH EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Jutsi: Jurnal Teknologi dan Sistem Informasi Decode: Jurnal Pendidikan Teknologi Informasi J-Com (Journal of Computer) Jurnal Algoritma Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Jurnal Teknologi Ilmu Komputer Gudang Jurnal Pengabdian Masyarakat HARENA: Jurnal Gizi Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Journal Computer Science and Applied Technology
Rahayu, Elly
Sekolah Tinggi Manajemen Informatika Dan Komputer Royal
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PERANAN CRM DALAM MENINGKATKAN KUALITAS PELAYANAN PADA STOKIS HNI HPAI Rohminatin Rohminatin; Wan Mariatul Kifti; Elly Rahayu; Santoso Santoso
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 6 No. 2 (2023): June 2023
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v6i2.1312

Abstract

Abstract: The development of technology and information both in the world of education and the business world, all elements are required to always be able to keep abreast of the development of information technology. the need to increase sales as well as save time and costs as well as make it easier for young business actors to communicate with customers or potential customers, media or applications are needed that can be one of the important communication media in meeting these needs in running a business. Through CRM, business actors can provide on-line services to consumers, such as online payment systems and discounts. Promotions carried out as well as other information. Even though our business activities can still be assisted or marketed through social media, namely Facebook, WhatsApp and Instagram, the services provided are not as complex as CRM. The purpose of this research method is to describe the object under study, namely the marketing of HNI HPAI products. Keywords: quality of servic; CRM  Abstrak: Perkembangan  teknologi dan informasi baik didunia Pendidikan maupun  dunia usaha maka semua unsur  dituntut untuk selalu dapat mengikuti perkembangan teknologi informasi tersebut. kebutuhan akan peningkatan penjualan serta penghematan waktu dan biaya serta memudahkan pelaku usaha muda berkomunikasa dengan pelanggan atau calon pelanggan  maka dibutuhkan media atau aplikasi yang dapat menjadi salah satu media komunikasi yang penting dalam memenuhi kebutuhan tersebut dalam menjalankan bisnis. Melalui CRM pelaku usaha bisa memberikan pelayanan On-Line kepada konsumen seperti sistem pembayaran online dan diskon. Promosi yang dilakukan serta informasi lainya. Walapun kigiatan usaha kita masih bisa dibantu atau dipasarkan melalui sosial media yaitu facebook, whatsapp, dan Instagram, Namun layanan yang diberikan tidaklah sekomplek CRM. Tujuan  metode penelitian ini adalah untuk mendeskripsikan objek yang diteliti yaitu pemasaran produk HNI HPAI. Kata kunci: kwalitas pelayanan; CRM  
Co-Authors . Zulfan Aandanu Aandanu Abda Abda Adi Prijuna Adi Prijuna Lubis Agus, Raja Tama Andri Aidil Adi Suhendra Aidil Syah Putra Alfa, Zikri Apriaji Kurniawan Ayu Lestari Baehaqi Cindy Ross Dewi Anggraeni Dewi Maharani Dewi, Sri Puspita Dinda Nuri Fazira Donni Nasution Fauzy Maulana Sinaga Febbrian, Aldi Gundari, Putri Havid Syafwan Helmiah, Fauriatun Herman Saputra Herman Saputra Herman Saputra Iqbal Kamil Siregar Irawati, Novica Jeperson Hutahaean Junaidi Kifti, Wan Mariatul Kiki Andriani Lestari, Oni Dewi Lubis, Adi Prijuna Lubis, Syafaat Sufi Maharani, Dewi Manurung, Nuriadi Marpaung, Miftah Rizki Marpaung, Nasrun Masitah Handayani Melati, Putri Meri Ulfa Sari Milandari, Novi Monalisa, Nency Widya Muhammad Ardiansyah Sembiring Muti'ah, Rahma Nadya Viranika Nasution, Putri Alfiani Nency Widya Monalisa Neni Mulyani Niki Fazira Nirda Julianda Nofriadi Nofriadi Nofriadi Nofriadi Novi Silvana Kawila Nurhani, Irma Nuriadi Manurung Nuriadi Manurung Nurul Rahmadani Nurwati Nurwati Nurwati Nurwati Nurwati Nurwati Nurwati Oni Dewi Lestari panjaitan, widia fahwana br Putra, Guntur Maha Putri Melati Putri Sundari Putri, Indri Anggraini Rahmadani, Sherly Ramadani, Dilla Ramdhan, William Renanda Eka Putri Riki Andri Yusda Risnawati Risnawati Rita Ratna sari Rizaldi Rizaldi, Rizaldi Rizaldi, Rizaldi Roesella Anjani Rohminatin Rohminatin Rohminatin Rohminatin Rolly Yesputra Roni Dalimunthe sahren, sahren Salsadilah, Nadya SANTOSO SANTOSO Santoso Santoso Saragih, Zuriah Br Siddik, Mohd. Siregar, Iqbal Kamil Siti Mujiatun Sri Wahyuni Nasution Sundari, Putri Suriana Suriana Susanti, Riski Syafaat Sufi Lubis Syahira Syahira Syahputri, Rian Tantri Maya Leni Tri Anjar Ningsih USWATUN HASANAH Utama, Gita Nurul Waode Aminah Andella William Ramdhan Zulfi Azhar