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Legal Protection of Health Workers and its Implications for Service Quality and Patient Satisfaction Maya Sari, Vera; Susanti, Reni; Suparman, Odang
Jurnal Ilmiah Dunia Hukum VOLUME 10 ISSUE 1 OCTOBER 2025
Publisher : PDIH Untag Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jidh.v%vi%i.6562

Abstract

Violence, legal threats, and professional risks faced by healthcare workers in Indonesia remain a concern despite the existence of statutory legal protections. Law Number 17 of 2023 on Health and Law Number 36 of 2014 on Health Workers normatively guarantee legal protection for healthcare personnel, however, empirical studies examining how such protection influences service performance and patient satisfaction are still limited. This study aims to analyze the relationship between legal protection for healthcare workers, service quality, and patient satisfaction at Dr. Achmad Mochtar Bukittinggi Regional General Hospital, with a focus on the mediating role of service quality. The study employs a normative–empirical (socio-legal) research design using a quantitative correlational approach. Data were collected through structured questionnaires from 238 healthcare workers and 800 patients and analyzed using descriptive statistics, Pearson correlation, multiple regression, and mediation analysis. The results show that legal protection is perceived as fairly good, service quality as good, and patient satisfaction as high. Legal protection has a significant positive relationship with service quality, while service quality strongly influences patient satisfaction and mediates the effect of legal protection. The study concludes that effective implementation of legal protection contributes indirectly to patient satisfaction by improving service quality.
HUBUNGAN SELF EFFICACY DENGAN KECURANGAN AKADEMIK PADA SISWA SMA Annisa Salsabilla; Zuriatul Khairi; Reni Susanti; Cipto Hadi
Persepsi: Jurnal Riset Mahasiswa Psikologi Vol. 5 No. 1 (2026): PERSEPSI: JURNAL RISET MAHASISWA PSIKOLOGI
Publisher : Fakultas Psikologi UIN Suska Riau

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Abstract

Beberapa fenomena yang berulang kali ditemui pada lingkungan akademik yaitu perilaku yang diperbuat secara tidak sah untuk mencapai kesuksesan atau menghindari kegagalan dalam aktivitas akademik yang bisa disebut kecurangan akademik. Banyak siswa yang memilih untuk melakukan kecurangan demi memenuhi tuntutan yang ada. Penelitian ini bertujuan untuk mengetahui apakah ada hubungan Self efficacy Ā dengan kecurangan akademik pada siswa SMA. Penelitian ini melibatkan 262 siswa SMA. Pengambilan sampel menggunakan teknik Proportional stratified random sampling. Pengumpulan data menggunakan 2 skala, yaitu skala general Self efficacy dan skala kecurangan akademik. Teknik analisis data menggunakan regresi linier sederhana. Berdasarkan hasil analisis regresi linier sederhana menunjukkan terdapat hubungan negatif antara Self efficacy dengan kecurangan akademik pada siswa SMA. Dengan demikian semakin tinggi tingkat Self efficacy pada siswa maka semakin rendah tingkat perilaku kecurangan akademik. Sebaliknya, semakin rendah Self efficacy siswa maka semakin tinggi kecurangan akademik siswa tersebut. Kemudian diketauhi kontribusi Self efficacy terhadap kecurangan akademik adalah sebesar 28,9%, sementara 71,1% sisanya dipengaruhi oleh variabel lainnya. Melalui penelitian ini, telah diketauhi bahwa Self efficacy dapat mempengaruhi kecurangan akademik.
PROBLEMATIC INTERNET USE DAN PROKRASTINASI AKADEMIK: TANTANGAN MAHASISWA DI ERA DIGITAL Syaidatu Nugraini Gusnita Halimahtusaddiah; Fara Ulfa; Reni Susanti; Cipto Hadi
Persepsi: Jurnal Riset Mahasiswa Psikologi Vol. 4 No. 2 (2025): Persepsi: Jurnal Riset Mahasiswa Psikologi
Publisher : Fakultas Psikologi UIN Suska Riau

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Abstract

Academic procrastination is one of the common phenomena experienced by undergraduate students. It refers to the habit of delaying academic-related tasks and avoiding actions connected to academic responsibilities. One factor influencing academic procrastination is problematic internet use. This study aims to examine the relationship between problematic internet use and academic procrastination among university students. The sample size in this research consisted of 348 students from Pekanbaru City. Data were collected using the Academic Procrastination Scale (APS) and the Generalized Problematic Internet Use Scale 2 (GPIUS-2). The collected data were analyzed using the Pearson product-moment correlation technique. The results indicate a significant relationship between problematic internet use and academic procrastination, with a correlation coefficient of 0.549 and a significance level of 0.000 (p < 0.000). This means that the higher the level of problematic internet use, the greater the level of academic procrastination, and conversely, the lower the level of problematic internet use, the lower the level of academic procrastination among students.