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Heru Susanto
Department Of Chemical Engineering, Faculty Of Engineering, Universitas Diponegoro, Jl. Prof. Soedharto SH, Tembalang, Semarang 50275, Indonesia
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Journal : Jurnal Ekonomi dan Kewirausahaan Kreatif

 1 
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN PADA KLINIK PPK1 PT PETROKIMIA GRESIK Susanto, Heru; Mufarokhah, Nur
Jurnal Ekonomi dan Kewirausahaan Kreatif Vol 8 No 02 (2023): Desember
Publisher : Sekolah Tinggi Ilmu Ekonomi NU Trate Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59179/jek.v8i02.93

Abstract

This study aims to examine the effect of service quality and facilities to the patient satisfaction at the PPK1 clinic of PT Petrokimia Gresik. This study uses a quantitative approach with multiple regression analysis method. The population in this study is the average number of patient visits per month is 4331. Determination of the sample using the Slovin theory with a sample of 100 respondents. The sampling technique used to non-probability sampling. The data collection technique uses a questionnaire that has been tested for validity and reliability. The data analysis technique used descriptive analysis and multiple linear regression analysis and classical assumption test. Data analysis using the IBM SPSS 27 programs. The results showed that there was a partial effect of service quality on patient satisfaction at PT Petrokima Gresik's PPK1 clinic with t test results tcount > ttable, namely 2,544 > 1,984 and a significant level of 0,013 < 0,05. Facilities have a partial effect on patient satisfaction at the PPK1 clinic of PT Petrokimia Gresik with the results of the t test being tcount > ttable, namely 3,412 > 1,984 and a significant level of 0,001 < 0,05. Service quality and facilities have a simultaneous effect on patient satisfaction at the PPK1 clinic of PT Petrokimia Gresik with the results of the F test being Fcount > Ftable, which is 29,126 > 3,09 and a significant level of 0,000 < 0,05. Keywords: Service Quality, Facilities, Patient Satisfaction
Co-Authors . Widayat Abdul Ghofur Abu Rokhmad Addina Nur Adi Darmawan Adjie, Firman Tri Agus Nur Cahyo Agus Nurawan Agustina Kumala Dewi Agustina Kumala Dewi Sholihah Anny Sulaswatty, Anny Apriliana, Pamella Aprilina Purbasari Ariestya Meta Devi Ariestya Meta Devi Arsita, Tiara Seno Asteria Apriliani Susanto Audityo, Muhammad Shelviano Aulia Ainis Lisa Ayuningrum, Denandha Putri Azzahra, Aurum B Budiyono Badrus Zaman Bakti Jos Bambang Cahyono Bambang Pramudono Basituasi Baene Belia Alfiko Berkah Fajar Burhanudin Burhanudin Desiriani, Ria Dian Histifarina Dini Karunia Sari Dudi Hidayat Dwi Titik Apriyanti Dyah Hesti Wardhani Erdi Guna Utama Eti Sunarsih Eva Purwanti, Eva Fajar Wulandari Fajar Wulandari Faleh Setia Budi Fauzi Ahmad Bogas Fekri Pratama Filardli, Abdullah Malik Islam Firda, Nur Firdausi Husrin Fitri Fitri Gonzales, Ralph Rolly Gricela, Sara Gunawan Gunawan Gunta Wirawan Hamdani, Kiki Kusyaeri Handaja, Suka Hanifa Zakiyatul Urbach Heny Kusumayanti Hermawan Hermawan Hermawan Hesti Rahayu I G. Wenten I Nyoman Widiasa I Nyoman Widiasa Insan Suwanto Insan Suwanto irul, Khairullah irul Joddy Arya Laksmono khabibi Khabibi Khairurrijal Khairurrijal Kiki Kusyaeri Hamdani Kuwat Triyana Leonel Adrian Triskanto lois_denissa, Lois Denissa Lulluil Mahsunnah Lulluil Mahsunnah Luqman Buchori Maharani, Nesti Dwi Mamlukhah, Mamlukhah Mansyur Marga Dharma Prayoga Marta Chandra Anikke Putri Meindy Catur Risqiputra Muhammad Cholid Djunaidi Muhammad Luqman Bukhori Muhammad Rafly Pramudya Nagoro, Ignatius Henry Adi Ngadiwiyana M.Si. S.Si. Nita Aryanti Nor Basid Adiwibawa Prasetya Novery Lysbetti Novi Syafa’atun Novintan Elistya Nur Firdausi Husrin Nur Mufarokhah Nur Rokhati Nurcahyo, Agus Nurcahyo, Agus Nurhafifah, Meilina Nursyamsu Nursyamsu Nursyamsu Nursyamsu Olivedia Justin Wijaya Oppie, Oppie Pardoyo Pardoyo Pertiwi Andarani Prasetiya, Hafiizh Qomariah Qomariah Rahmania, Yusi Luluk Ratnadewi, Dwijani Rika Wahyuni Rika Wahyuni Risa Suryana Rosmaiyadi Satrio Kuntolaksono Serlina Adelia Setiawan, Arief Ameir Rahman Siahaan, Samuel Ezra Sima, Sima Siswo Sumardiono Sriatun Sriatun Susan Neni Triani Tamara Cindy Samsita Rani Titik Istirokhatun Tri Martini Tutuk Djoko Kusworo Umi Baroroh Lili Utami Utama, Erdi Guna Wawan Wahyudin Wibowo, F Mukti Widiyanto, Edhi Wiloso, Edi Iswanto Wishnu Wijaya Yanuar Ariyanto Yanuardi Raharjo, Yanuardi Yoga Prasetya Zetli, Sri Zulfahita, Zulfahita