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All Journal EKONOMIA PREMISE: Journal of English Education and Applied Linguistics PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Farmasi Higea Equity in Education Journal (EEJ) Jurnal Pengabdian Masyarakat (ABDIRA) SIGEH ELT : Journal of Literature and Linguistics Devotion: Journal Corner of Community Service Knowbase : International Journal of Knowledge in Database Jurnal Kedokteran Ibnu Nafis UNESA Journal of Chemical Education Jurnal Pengabdian Masyarakat Bangsa Socius: Social Sciences Research Journal Jurnal Akselerasi Merdeka Belajar dalam Pengabdian Orientasi Masyarakat (Jurnal AMPOEN) Jurnal Ilmu Komunikasi dan Sosial Politik MARAS : Jurnal Penelitian Multidisplin Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Jurnal Pendidikan dan Pengajaran
Rina Wahyuni
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Jurnal Ilmu Komunikasi dan Sosial Politik

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Tinjauan Sistematis: Peran Inovasi Teknologi dalam Meningkatkan Kepuasan Masyarakat terhadap Pelayanan Publik Rista Ningsih; Salma Afal Alshadiqa; Rina Wahyuni; Jumiati, Jumiati; Boni Saputra
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v2i4.2626

Abstract

This study aims to examine the influence of technological innovation on public satisfaction in public service delivery through a literature review approach. In the digital era, the use of technologies such as e-government and e-services has become a key strategy to enhance efficiency, transparency, and service quality. Based on the analysis of five relevant journal articles, three showed effective implementation of digital technology, resulting in improved public satisfaction. However, two journals revealed suboptimal outcomes due to obstacles such as limited infrastructure, low digital literacy, and insufficient socialization. These findings suggest that the success of technological innovation in public services highly depends on technical readiness, policy support, and the public’s ability to utilize digital services.
Co-Authors Akmal Hi Dahlan Al Maudrey, Levina Inggrid Alshadiqa, Salma Afal Amelia Rahayu Andhini, Adwina Retno Ardini, Weda Ayu Arrozi Adhikara Bakhtra, Dwi Dinni Aulia Berliani, Teti Boni Saputra Diana Diana Eka Fitrianda Eriadi, Aried Ernawatie, Ernawatie Fadhila, Muthia Fahrinawati Fauziah, Fitra Febriyanti, Lilik Gullyt Karlos Papingka Irayani, Fahrul Istiyani, Eka Jumiati Jumiati Kemala Rita Ledy Yanti Lessy Lenny, Rika Mahmudah, Hanifah Ariani Makmur, Indra Megawati Basri Ningsih, Rista Noviyanti, SIamni Nugroho, Irfan Arif NURHANI MAHMUD Oktarianti, Septia Oktavia Sulistina Piter Joko Nugroho Primasari, Sefria Indah Purnomo, Widiharto Putra, Nanda Putri, Nirwana Dwi Radiafilsan, Christian Rahmawati, Wulan Suci Rista Ningsih Sakti Wira Adi Utomo Salma Afal Alshadiqa Sandra, Thessa Mai Sari, Ekta Puspita Sari, Rantika Septiana, Efa Setianingsih Setianingsih, Setianingsih Sisillia Slipilia, Intan Sulaiman Jazuli TB. Muhammad Endra Zhafir Al Ghifari Triolandi, Dody Utami, Surti Nur Verawati Vionita, Anggi Vidni Wahyuningsih, Yulia Yana, Indah Putri Zafrul, Addina