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All Journal International Journal of Artificial Intelligence Research Journal of Islamic World and Politics Politik Indonesia: Indonesian Political Science Review Jurnal Studi Sosial dan Politik PERSPEKTIF LEGAL BRIEF Jurnal Dunia Pendidikan Jurnal Pengabdian Masyarakat Hablum Minannas All Fields of Science Journal Liaison Academia and Sosiety Journal Liaison Academia and Society Majalah Ilmiah METHODA Indonesian Journal of Innovation Multidisipliner Research
Elazhari Elazhari
Universitas Pembinaan Masyarakat Indonesia
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Journal : perspektif

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Artificial Intelligence (AI) Based Public Service Innovations in Improving the Effectiveness of State Administration in the Society 5.0 Era in Medan City Khairuddin Tampubolon; Muhamad Hendry Surya; Elazhari Elazhari
PERSPEKTIF Vol. 15 No. 3 (2026): PERSPEKTIF Juli
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i3.18269

Abstract

The development of digital technology in the Society 5.0 era is driving the government to transform public services toward a more effective, efficient, transparent, and adaptive state administration system. One innovation with significant potential is the application of Artificial Intelligence (AI) in public service delivery. This study aims to analyze the implementation of AI-based public service innovations in improving the effectiveness of state administration in Medan City and to identify factors that support and hinder its implementation. The research focuses on the use of AI in administrative services, public complaint management, data processing, and digital technology-based decision-making. This study used a qualitative approach with descriptive methods. Data were collected through in-depth interviews, observations, and documentation studies. The research informants included the Head of the Medan City Communication and Informatics Office, the Head of the Statistics and Public Information Division, SP4N-LAPOR administrators, users of digital public services, and academics in the fields of public administration and digital transformation. Data analysis was conducted using the Miles and Huberman interactive model, encompassing the stages of data reduction, data presentation, and conclusion drawing. Data validity was tested using source and method triangulation techniques. The research results show that the application of AI contributes positively to increasing the effectiveness of public administration by accelerating service processes, improving data processing accuracy, bureaucratic efficiency, and increasing transparency and accountability in public services. The use of chatbots, automated public complaint classification, and AI-based data analysis can improve service quality and public satisfaction. However, AI implementation still faces various obstacles, including limited digital infrastructure, low human resource competency, disparities in technology access, and challenges related to data security and the ethical use of AI. This study concludes that AI-based public service innovation is an effective strategy to support the modernization of public administration in Medan City in the Society 5.0 era. Successful implementation requires comprehensive regulatory support, strengthened digital infrastructure, enhanced staff competency, personal data protection, and synergy among stakeholders to ensure sustainable public service transformation and a focus on improving the quality of public service.
Phenomenology of Bureaucracy Amidst the Chaos of State Civil Apparatus in the Papua Conflict Region Elazhari Elazhari; M. Ikrar Budijaya
PERSPEKTIF Vol. 15 No. 1 (2026): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i1.16263

Abstract

This study aims to understand the adaptation strategies of State Civil Apparatus (ASN) in carrying out bureaucratic functions in conflict areas. This study used a qualitative approach with an interpretive phenomenological method. Informants were selected purposively, consisting of six ASN: three district employees, two civil servant teachers, and one health worker. Data were collected through in-depth interviews, contextual observation, and documentation. Analysis was conducted through rereading, thematic tagging, and hermeneutic interpretation. The results of the study: (1) physical and spatial adaptation, namely the transfer of services from offices to residents' homes or security posts; (2) relational adaptation, through negotiations with traditional leaders and armed groups; (3) psychological and spiritual adaptation, in the form of communal prayer, collective humor, and emotional solidarity; and (4) moral adaptation based on service motivation, where ASN persist not because of formal orders, but because of a sense of responsibility to the community. These findings strengthen the relevance of the theories of street-level bureaucracy (Lipsky), adaptive governance (Folke), public service motivation (Perry & Wise), and coping strategies (Lazarus & Folkman).
Co-Authors ALINUR . Aryo Wibisono Barham Siregar Darmawan Sriyanto Enza Resdiana Faqih Alfian Jenda Ingan Mahuli Khairuddin Tampubolon M. Ikrar Budijaya Ma'mun Johari Mahyudin Situmeang Manner Tampubolon Mariance Manao Mohammad Hidayaturrahman Muhamad Hendry Surya Naili Adilah Hamhij Nirmadarningsih Hiya Nova Riani Prayoga, Boby Indra Ramadha Yanti Parindori Ratna Kristina Zalukh Ratna Sari Dewi Reza Hanafi Lubis Rini Rini Roswirman Roswirman Sheila Hani . Sudarman Sudarman Sugiantiningsih, Anak Agung Putu Tasya Humairo Utami UBAID, AHMAD HASAN Yurliaman Ndruru