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Tjokorda Gde Agung Wijaya Kesuma Suryawan
Universitas Ngurah Rai
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Pengaruh Kecerdasan Emosional Komunikasi Dan Budaya Organisasi Terhadap Kinerja Karyawan Pada Perumda Air Minum Tirta Sanjiwani Kabupaten Gianyar Cokorda Istri Agung Vera Nindia Putri; I Putu Agus Suwastawa; I Kadek Sara Mandiyasa; Tjokorda Gde Agung Wijaya Kesuma Suryawan; Komang Pande Indra Krisna Wiana
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 4: Mei 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i4.3569

Abstract

The purpose of this study was to determine and analyze the effect of emotional intelligence, communication and organizational culture on employee performance at PERUMDA Tirta Sanjiwani Drinking Water, Gianyar Regency. This study uses census techniques so that all members of the population are involved as research subjects. Primary data collection was carried out using a questionnaire. The measurement scale uses a Likert Scale which consists of five answer choices. Hypothesis testing is done using multiple linear regression. Based on the results of the analysis, it can be concluded (1) Emotional intelligence, communication and organizational culture simultaneously have a positive and significant effect on employee performance, (2) Emotional intelligence has a positive and significant effect on employee performance, (3) Communication has a positive and significant effect on employee performance , and (4) Organizational culture has a positive and significant effect on employee performance. The implication of the results of this research is that improving employee performance can be done by motivating and encouraging employees to dare to take initiative.
Product Quality, WOM, and Store Image on Consumer Purchase Decisions: Evidence from Mbarshopp Store Bali Tjokorda Gde Agung Wijaya Kesuma Suryawan; Made Mulia Handayani; Cokorda Istri Agung Vera Nindia Putri; Ni Putu Ratih Purnama Yeni
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 5: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i5.4161

Abstract

Purchasing decisions are crucial for businesses to thrive, especially given the high competition in the business world. This study investigates the influence of product quality, word of mouth, and store image on purchasing decisions at the Mbarshopp Store in Bali. Specifically, it aims to determine both the partial and simultaneous effects of these variables on purchasing decisions. A sample of 100 respondents was selected using purposive random sampling method. Data were analyzed through validity and reliability tests, classical assumption tests, multiple linear regression analysis, determination analysis, t-tests, and F-test. The findings indicate both product quality and store image individually have a positive and significant impact on purchasing decisions. Conversely, word of mouth has an insignificant effect on purchasing decisions. However, when considered together, product quality, word of mouth, and store image have a significant and positive effect on purchasing decisions. This study provides valuable insights for retailers aiming to enhance their marketing strategies and improve customer purchase decisions through focused improvements in product quality and store image. The research contributes to the field of marketing management by offering empirical evidence on the relative importance of product quality, word of mouth, and store image in influencing consumer behavior.
Understanding Key Influences on Consumer Repurchase Decisions in Fashion Retail SME Stores Tjokorda Gde Agung Wijaya Kesuma Suryawan; I Gusti Ayu Made Dian Pratiwi; I Wayan Meryawan
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 2: Januari 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i2.6135

Abstract

This study examines the effects of product quality, word of mouth (WOM), and store image on consumer repurchase decisions at Dewa Ayu Shop in Klungkung, Bali. Recognizing the essential role of repurchase decisions for business sustainability, this research investigates both individual and combined impacts of these factors on consumer loyalty. Data were collected from 96 respondents through purposive sampling, analyzed using reliability and validity assessments, classical assumption testing, multiple linear regression, determination analysis, t-tests and F-test to evaluate simultaneous and partial influences. Results indicate that product quality, WOM, and store image each positively and significantly impact repurchase decisions, both independently and simultaneously. This study contributes to marketing scholarship by integrating these factors into a cohesive model of consumer repurchase drivers, highlighting the interaction between product quality and brand perception in customer retention. For retail managers, the findings underscore the importance of ensuring high product quality, fostering positive WOM, and enhancing store image, offering actionable insights to build customer loyalty and support competitive advantage in dynamic retail markets.
DECODING EXCEPTIONAL FRONTLINE SERVICE PERFORMANCE: THE ROLES OF EMPLOYEE MOTIVATION AND NON-PHYSICAL WORK ENVIRONMENT AT BALI’S PREMIERJEWELLERY STORE Suryawan, Tjokorda Gde Agung Wijaya Kesuma; Yani, Ni Kadek Merta
Jurnal MBE Manajemen Bisnis, Equilibrium Vol 11 No 1 (2025): Jurnal Manajemen dan Bisnis Equilibrium
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnal_mbe.v11i1.1368

Abstract

This study examines the influence of employee motivation and the non-physical work environment on frontline service performance at UC Silver Gold, a renowned jewellery store in Bali, highlighting their role in delivering superior customer experiences and maintaining competitive advantage. Using a census approach, all 60 employees were surveyed through structured questionnaires. The analyses included validity and reliability tests, classical assumption tests, multiple linear regression, determination analysis, and t-tests and F-tests to assess the significance of individual and combined variables, respectively. The findings reveal that employee motivation positively and significantly impacts frontline service performance; the non-physical work environment also has a positive and significant effect on frontline service performance; and both variables together create a robust influence on the quality of services delivered. These results underscore the need for organizations to prioritize communication, managerial support, and a supportive organizational climate to enhance service delivery and exceed customer expectations. This research contributes to the field of marketing by providing empirical evidence on the interplay between internal workplace dynamics and frontline service performance. By integrating employee motivation and environmental factors into service quality frameworks, the study highlights strategic pathways for improving customer satisfaction and strengthening competitive positioning in both local and global markets.
Behavior Analysis of Return Intention Revisit: The Role of Destination Service Quality Through End Statisfaction in Bali Yellow Waterfall Tourism Meryawan, I Wayan; Wijaya Kesuma Suryawan, Tjokorda Gde Agung; Handayani, Made Mulia; Eka Idayanti, I Dewa Agung Ayu; Fitriandari, Mahayanti
JURNAL ILMU MANAJEMEN Vol. 22 No. 1 (2025): JUNE 2025
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jim.v22i1.81880

Abstract

The degradation of tourist satisfaction behavior and low service standards has lowered the awareness of the behavioral intention of tourists to revisit certain tourist attractions. This is a benchmark for tourism object service providers to increase the behavioral intention of tourists to visit again, especially in waterfall tourism. This study analyzes the role of visitor satisfaction as an impact on the service quality and the behavioral intentions of tourists who have returned to Bali's Yellow Waterfall tourism. Adopting a quantitative research design, the selection of respondents was referred to as purposive random sampling based on criteria, with 100 respondents. The analytical method involving SEM-PLS 4, including direct and indirect hypothesis tests, the study revealed that the level of visitor satisfaction is a significant predictor as a mediator of the relationship between destination service quality and return visit intention. Furthermore, research shows that the quality of service felt by visitors does not have a significant direct influence on the intention of tourists to revisit. This finding recommends that waterfall tourism service providers improve service quality standards and meet visitor expectations to strengthen the sustainability of the intention to revisit.
Behavior Analysis of Return Intention Revisit: The Role of Destination Service Quality Through End Statisfaction in Bali Yellow Waterfall Tourism Meryawan, I Wayan; Wijaya Kesuma Suryawan, Tjokorda Gde Agung; Handayani, Made Mulia; Eka Idayanti, I Dewa Agung Ayu; Fitriandari, Mahayanti
JURNAL ILMU MANAJEMEN Vol. 22 No. 1 (2025): JUNE 2025
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jim.v22i1.81880

Abstract

The degradation of tourist satisfaction behavior and low service standards has lowered the awareness of the behavioral intention of tourists to revisit certain tourist attractions. This is a benchmark for tourism object service providers to increase the behavioral intention of tourists to visit again, especially in waterfall tourism. This study analyzes the role of visitor satisfaction as an impact on the service quality and the behavioral intentions of tourists who have returned to Bali's Yellow Waterfall tourism. Adopting a quantitative research design, the selection of respondents was referred to as purposive random sampling based on criteria, with 100 respondents. The analytical method involving SEM-PLS 4, including direct and indirect hypothesis tests, the study revealed that the level of visitor satisfaction is a significant predictor as a mediator of the relationship between destination service quality and return visit intention. Furthermore, research shows that the quality of service felt by visitors does not have a significant direct influence on the intention of tourists to revisit. This finding recommends that waterfall tourism service providers improve service quality standards and meet visitor expectations to strengthen the sustainability of the intention to revisit.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN MELALUI KEPUASAAN KERJA SEBAGAI VARIABEL MEDIASI PADA PERUMDA AIR MINUMTIRTA SANJIWANI DI KABUPATEN GIANYAR Cokorda Istri Agung Vera Nindia Putri; Tjokorda Gde Agung Wijaya Kesuma Suryawan; Octavianus Sumardana Pratama; Ni Kadek Rika Damayanti
JUIMA : JURNAL ILMU MANAJEMEN Vol. 15 No. 1 (2025): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Employee performance is the result of a person's achievements to be able to measure an employee's performance and ability to support an organization in achieving its goals. Transformational Leadership is a variable that influences employee performance and job satisfaction is a variable that indirectly influences the relationship between transformational leadership and employee performance. There is attention and problems found related to Transformational Leadership and job satisfaction in an effort to improve employee performance at the Tirta Sanjiwani Drinking Water Company in Gianyar Regency. The formulation of the problem in this research is whether job satisfaction plays a role in mediating the relationship between transformational leadership and employee performance at the Tirta Sanjiwani Drinking Water Company in Gianyar Regency. This research aims to determine the role of job satisfaction in mediating the relationship between transformational leadership and employee performance at the Tirta Sanjiwani Drinking Water Company in Gianyar Regency. The number of samples was determined using the saturated sample method of 100 non-PNS employees at the Tirta Sanjiwani Drinking Water Company in Gianyar Regency. Data analyzed using Smart PLS includes three stages, namely outer model analysis, inner model and hypothesis testing. The results of the research show that transformational leadership has a positive and significant effect on employee performance, transformational leadership has a positive and significant effect on job satisfaction, job satisfaction has a positive but not significant effect on employee performance, job satisfaction is unable to mediate the effect of transformational leadership on employee performance at the Tirta Water Company Sanjiwani in Gianyar Regency.
CRAFTING CUSTOMER LOYALTY IN THE BALINESE ARTISANAL SILVER INDUSTRY: THE INTERPLAY OF QUALITY, EMOTION, AND MARKETING Suryawan, Tjokorda Gde Agung Wijaya Kesuma; Abdullah, Sharmini; Putri, Putu Pita Pyona; Meryawan, I Wayan; Dwijayanthi, Anak Agung Istri Agung Ovy
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 11 No 1 (2025): Volume 11 Nomor 1 Tahun 2025
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v11i1.788

Abstract

This study explores the synergistic effects of product quality and marketing capabilities on repurchase intentions in the artisanal silver handicraft industry, with positive emotions acting as a mediating variable. Conducted at Budhi Ayu Silver Art Shop in Celuk Village, Bali, a renowned centre for handcrafted silver jewellery, the research employs a quantitative design with descriptive and associative analysis. Data were collected through surveys, alongside observations, and interviews, and from 112 respondents using purposive random sampling. The data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) to assess the direct and mediating relationships among variables, with the findings indicating that product quality and marketing capabilities significantly influence repurchase intentions, while positive emotions amplify their impact. This research highlights the need for consistent, strategic marketing efforts to boost consumer engagement and emotional resonance, contributing to international marketing theory by integrating emotional pathways into repurchase decision-making, with valuable managerial implications for artisans and marketers in the global creative industries.
THE INFLUENCE OF COMPENSATION, JOB SATISFACTION, AND WORK ENVIRONMENT ON TURNOVER INTENTION AT DHARMA KERTI TABANAN HOSPITAL Putri, Cokorda Istri Agung Vera Nindia; Kurniawan, I Putu Handy; Suryawan, Tjokorda Gde Agung Wijaya Kesuma; Perdana, I Gede Putra
Jurnal MBE Manajemen Bisnis, Equilibrium Vol 11 No 1 (2025): Jurnal Manajemen dan Bisnis Equilibrium
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnal_mbe.v11i1.1528

Abstract

The purpose of this study is to determine the effect of compensation, job satisfaction, and work environment on turnover intention. The population consisted of employees at Dharma Kerti Tabanan Hospital, with a sample of 117 respondents. The data analysis techniques used in this research are Validity Test, Reliability, Classical Assumptions, Multiple Linear Regression, Coefficient of Determination, T Test, and F Test. Based on the research results, it can be seen that compensation has a negative and significant effect on turnover intention, job satisfaction has a negative effect and is significant to turnover intention, and the work environment has a negative and significant effect on turnover intention. Suggestions that can be given to this researcher are that Dharma Kerti Tabanan Hospital is expected to provide fair and transparent promotions to employees, always provide appropriate compensation, and always try to make employees feel satisfied and comfortable in a constructive work environment.
Client Relationship Management, Cost Perception, and Product Excellence as Drivers of Business Purchase Decisions in Dairy Distribution Sector Wijaya Kesuma Suryawan, Tjokorda Gde Agung; Ari Darma, Anak Agung Gede Agung
Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai Vol 17 No 1 (2025)
Publisher : Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70358/jurnalakses.v17i1.1563

Abstract

Dalam menghadapi persaingan yang semakin ketat di pasar distributor Indonesia, perusahaan seperti PT Sinar Mayuri di Klungkung, Bali, perlu melakukan diferensiasi untuk mempertahankan keunggulan kompetitif. Penelitian ini menganalisis pengaruh manajemen hubungan pelanggan (CRM), persepsi biaya, dan keunggulan produk terhadap keputusan pembelian B2B untuk produk keju Prochiz. Melalui metode sampling jenuh, data dikumpulkan dari 78 pelanggan bisnis menggunakan observasi, wawancara, dan kuesioner terstruktur. Analisis kuantitatif dilakukan dengan uji validitas, reliabilitas, uji asumsi klasik, regresi linear berganda, uji-t, dan uji-F. Hasil menunjukkan bahwa CRM, persepsi biaya, dan keunggulan produk berpengaruh signifikan terhadap keputusan pembelian, baik secara parsial maupun simultan. Studi ini memberikan kontribusi penting bagi pengembangan strategi pemasaran internasional dan manajemen pemasaran, khususnya dalam memahami perilaku pembelian antar bisnis di pasar yang berkembang dan beragam.
Co-Authors Abdullah, Sharmini Ade Krisna, I Putu Pande Agus Fredy Maradona Agustin, Cindy Ahmad Sa’Bandi Anak Agung Istri Agung Ovy Dwijayanthi Anak Agung Istri Dwijayanthi Ari Darma, Anak Agung Gede Agung Ayu Putu Satya Widiantari Budi Utama, Gede Wira Cahyani, Ni Made Yuli Cokorda Istri Agung Vera Nindia Putri Dewi, Kadek Ary Purnama Dewi, Ni Nyoman Intan Ratna Gede Sri Darma Gusta, I Made Handayani, Made Mulia I Dewa Agung Ayu Eka Idayanti1 I Gede Alan Vatara I Gede Mahatma Yogiswara Winatha I Gusti Agung Prabandari Tri Putri I Gusti Ayu Made Dian Pratiwi I Gusti Putu Agung Widya Goca I Kadek Dwi Diatmika I Kadek Sara Mandiyasa I KETUT SATRIA WIRADHARMA SUMERTAJAYA I Komang Sumerta I Komang Sumerta I Putu Agus Suwastawa I Wayan Cita Wardita I Wayan Meryawan I Wayan Suastika Indah Widiantari, I Dewa Ayu Kadek Intan Rusmayanthi Komang Pande Indra Krisna Wiana Komang Sumerta Kurniawan, I Putu Handy Kusuma, Ida Bagus Krishna Duta Made Ayu Desy Geriadi Made Ayu Desy Geriadi, Made Ayu Desy Geriadi Made Mulia Handayani Made Mulia Handayani Mahayanti Fitriandari, Mahayanti Meiyani, Gusti Ayu Eva Meryawan, I Wayan Ni Kadek Enny Purwati Ni Kadek Rika Damayanti Ni Ketut Sukanti Ni Ketut Susanti Ni Putu Harini Putri Ni Putu Pebriani Ni Putu Ratih Purnama Yeni Ni Wayan Mendrawati Nyoman Andika Triadhi Nyoman Andika Triadhi Nyoman Dwika Ayu Amrita Perdana, I Gede Putra Pratama, Octavianus Sumardana Pratiwi, I Gusti Ayu Made Dian Putri, Putu Pita Pyona Putu Gede Denny Herlambang Riyana Miranti Santikasari, Ni Nengah Sharmini Abdullah Sharmini Abdullah Sumerta, I Komang Suwandana, I Made Adi Swetasoma, Cokorda Gede Vijaya, Made Pramana Wijaya, Bagus Arya Yani, Ni Kadek Merta