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Determinan Servant Leadership terhadap Employee Loyalty Melalui Job Satisfaction sebagai Variabel Intervening Wiliastiti, Ida Ayu; Goca, I Gusti Putu Agung Widya; Putri, Cokorda Istri Agung Vera Nindia
Studi Ilmu Manajemen dan Organisasi Vol 6 No 3 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v6i3.4894

Abstract

Purpose: This study examines the influence of servant leadership style on employee loyalty, both directly and indirectly through job satisfaction, at PT Graha Sarana Duta (Telkom Property) Bali Area. Research Methodology: This is a quantitative research using a survey-based non-experimental approach. Data were collected from 76 outsourcing employees selected through simple random sampling. The data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) via SmartPLS 3.0. The study is underpinned by Equity Theory, which explains that perceptions of fairness influence both job satisfaction and employee loyalty, especially in relation to leadership behavior. Results: The results indicate that servant leadership positively affects job satisfaction and employee loyalty, with job satisfaction also acting as a partial mediator in this relationship. Conclusion: Servant leadership, marked by love, humility, and support, enhances job satisfaction and ultimately boosts employee loyalty, highlighting the importance of empathetic and service-oriented leadership. Limitations: This study focuses on outsourcing employees in a single company with a cross-sectional design, limiting its ability to capture long-term effects. Future research should consider additional variables like work environment or company policies for broader insights. Contribution: This study contributes by validating Equity Theory in the context of employee loyalty and job satisfaction in Indonesia’s property sector, while offering practical insights for enhancing retention through servant leadership.
Co-Authors Anak Agung Istri Agung Ovy Dwijayanthi Anak Agung Istri Dwijayanthi Ananditha, Ida Bagus Ruby Ardhiani, Anggita Natiya Ariyanti, Ni Kadek Bagus Idedhyana, Ida Dewi, Nyoman Diah Utari Gede Agung Wijaya Kesuma Suryawan, Tjokorda Geriadi, Made Ayu Desy Handayani, Made Mulia I Dewa Agung Ayu Eka Idayanti1 I Gusti Agung Prabandari Tri Putri I Gusti Agung Prabandari Tri Putri I Gusti Agung Prabandari Tri Putri I Gusti Putu Agung Widya Goca I Kadek Putra Sanjaya I Kadek Putra Sanjaya I Kadek Sara Mandiyasa I Komang Sumerta I Putu Agus Suwastawa I Wayan Meryawan I Wayan Meryawan I Wayan Suastika Ida Bagus Sudiksa Kadek Sintya Agustini, Ni Komang Pande Indra Krisna Wiana Komang Triana Dewi Komang Triana Dewi Kurniawan, I Putu Handy Lestari, Ni Kadek Yuni Made Ayu Desy Geriadi Made Mariada Rijasa Made Mulia Handayani Mahayanti Fitriandari, Mahayanti Mediana, Kadek Bayu Meryawan, I Wayan Meryawan, Wayan Meryawan Wayan Ni Kadek Rika Damayanti Ni Made Yuni Sukmawati Ni Putu Ari Setyaningsih Ni Putu Dita Ariyanti Ni Putu Ratih Purnama Yeni Ni Putu Silvi Ni Putu Yuliana Ria Sawitri Ni Putu Yuliana Ria Sawitri Ni Wayan Sitiari Nyoman Andika Triadhi Nyoman Andika Triadhi Perdana, I Gede Putra Pratama, Octavianus Sumardana Putra, I Kadek Eko Darma Putri, I Gusti Agung Prabandari Tri Putu Gilang Rio Prayuda, I Gede Riyana Miranti Sawitri, Ni Putu Yuliana Ria Setyaningsih, Ni Putu Ari Silvi, Ni Putu Sudiyani, Ni Nyoman Sukayadnya, I Putu Arya Tjokorda Gde Agung Wijaya Kesuma Suryawan Wayan Meryawan Wijaya, I Kadek Arya Wiliastiti, Ida Ayu Yasa, Putu Ngurah Suyatna