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Journal : njms

PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KOTA MATARAM TAHUN 2022 I Made Putu Sudiartha Hartawan; Zaini, Zaini
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i2.12

Abstract

Health services will produce clinical outcomes, benefits obtained by patients, and patient experiences in the form of satisfaction or disappointment, the attitude and behavior of BPJS service providers shown by employees in providing services to the community politely, The level of patient satisfaction with services is an important factor that develops a service delivery system that is responsive to complaints customers, and waiting times and maximize the impact of services on patients. Study this is an analytic observational research with cross-sectional data design and conducted for identify through gift questionnaire, then analyze for look for there is whether or not connection quality service with level satisfaction patient participant BPJS Health in Installation Treat Mataram City Regional General Hospital Road. The sample of this study was 97 respondents who were outpatient BPJS patients at the Mataram City General Hospital. Based on the results of research on Service Quality with Patient Satisfaction who feel dissatisfied patient amount 5 people (5,2%), Meanwhile Very satisfied patient amount 32 people (33,0%), and Patient satisfied totaling 60 people (61.8% ), can be explained Probability value (p value) Spearman rho correlation test obtained value = 0.000 < 0.05, (Significant), the strength of the relationship = 0.776 (means Strong Positive), meaning the better the quality services will have a positive effect on BPJS Outpatient Patient Satisfaction at the Mataram City Regional General Hospital in 2022.
Co-Authors . Mansyurdin Abadi Nugroho Abadi Nugroho Abd. Rahim Abdul Rozaq Abrori, Mohammad Ahmad Maidanul AFIF, NUR Aggrivina Dwiharzandis Akbar Akbar Akbar, Ricky Al Rosyid Anggi Satrya Anggara, Fiky Arbaita, Emilia Rifa Arfittariah Arfittariah Asful, Ferdhinal Asrori, Muchamad Imam Aszareta, Muhammad Andoni Aunti Sholihah, Farah Aziz, M. Abdul Azzahra, Fatima Brilian Tri Wuriandhika Cahyadi, Claudia Cahyadi, Gusti Agung Ayu Tehilla Putri Dafit, Mohammad Daniel Alexander Octavianus Turang Dina Audia Dini Hervani Efrizal Efrizal Endah Sri Rahayu, Endah Fachrizky Erdi Prawira Fiky Anggara Hafiz Reyhan Hanafi Hanafi Handoyo, Shafira Hanif Hanif Hardianto Hardika, Rianindya Chandra Henny Herwina Hidayat, Nanang I Made Putu Sudiartha Hartawan Ilham Maridi Illa Aryeni Imansyah, Nur Inas Umniyah Irfani Zuhrufillah Irsya Dunas Julianta Wahyu Utama K.Keban, Sirilus Karolus Kafabihi, Mohammad Lakry Matlaf Putra Lapu Tombi Layuk Lapu Tombil Layuk Lapu Tombilayuk Lapu Tombilayuk Luthfiah, Ana Maisyaroh, Risma Rohmatul Maliza, Rita Mardiyah Mardiyah Marthiawati Dewi, Fitria Micko Tomas Mohammad Nurul Huda Muhammad Farid Rizki MUHSANATI, MUHSANATI Murdani, Anisya Muslim Muslim Nafilah, Qoyyimatun Netti Herawati Nikita Adriyani Ningratna, R.A. Harum Sukmo Nofrita Nofrita Nuraini, Syafira Priyo Nurlaili Nurlaili Pratama, Raihan Anugrah Putra Santoso Putra, M. Adriansyah Putri, Syntia Mai Radianti, Jasmine Anindita Ramadhan Syahmedi Siregar Ramlan, Roni Richki Hardi Ridho, Muhammad Syifa'ur Rio Jumardi Sahiri, Erpan Saifuddin Saifuddin Satizzainiyah, Nisa'atur Riya Setiawan, Andika Putra Shelvi Anggraini Sihombing, Grecia Veronika Silvia Permata Sari Siti Khoirun Nisak Slamet Widodo Sofiatus Sobriyah, Suci Sukarman Sukarman Suryati Suryati Syaifullah Syaifullah Tamsir, Siti Nashrah Binti Tanjung, Dhiauddin Trisna Salsyabilla, Adinda turahyo, Turahyo Wati, Erlina Dinda Wediawati, Tuti Wilson Novarino Wissang, Imelda Oliva Yura, David