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All Journal Jurnal Pendidikan Sosiologi dan Humaniora Prosiding Seminar Matematika dan Pendidikan Matematik JST ( Jurnal Sains Terapan ) JTT (Jurnal Teknologi Terpadu) ASRO JOURNAL - STTAL Jurnal Mantik Penusa Gulawentah:Jurnal Studi Sosial INTEK: Informatika dan Teknologi Informasi JSHP (Jurnal Sosial Humaniora dan Pendidikan) Al-Bayan: Jurnal Ilmu al-Qur'an dan Hadist Abdimas Universal Seminar Nasional Teknologi Informasi Komunikasi dan Administrasi [SEMINASTIKA] Jurnal Vokasi Journal of Applied Electrical Engineering Just TI (Jurnal Sains Terapan Teknologi Informasi) Udayana Journal of Social Sciences and Humanities (UJoSSH) Journal of Empowerment Community Jurnal Pengabdian kepada Masyarakat Nusantara International Journal of Multi Discipline Science (IJ-MDS) MALLOMO: Journal of Community Service Jurnal Pengabdian kepada Masyarakat EduInovasi: Journal of Basic Educational Studies Multica Science and Technology Voice Justisia : Jurnal Hukum dan Keadilan JIWAKERTA: Jurnal Ilmiah Wawasan Kuliah Kerja Nyata Jurnal Ilmiah Pendidikan Dasar (JIPDAS) Trunojoyo Law Review Kopula: Jurnal Bahasa, Sastra, dan Pendidikan PMSDU IIJSE FIKROTUNA: Jurnal Pendidikan dan Manajemen Islam Multikultura Journal of Indonesian Constitutional Law Ngaji Journal of Mechanical Engineering and Fabrication NJMS
Zaini Zaini
Sekolah Tinggi Teknologi Bontang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN BPJS RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH KOTA MATARAM TAHUN 2022 I Made Putu Sudiartha Hartawan; Zaini, Zaini
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i2.12

Abstract

Health services will produce clinical outcomes, benefits obtained by patients, and patient experiences in the form of satisfaction or disappointment, the attitude and behavior of BPJS service providers shown by employees in providing services to the community politely, The level of patient satisfaction with services is an important factor that develops a service delivery system that is responsive to complaints customers, and waiting times and maximize the impact of services on patients. Study this is an analytic observational research with cross-sectional data design and conducted for identify through gift questionnaire, then analyze for look for there is whether or not connection quality service with level satisfaction patient participant BPJS Health in Installation Treat Mataram City Regional General Hospital Road. The sample of this study was 97 respondents who were outpatient BPJS patients at the Mataram City General Hospital. Based on the results of research on Service Quality with Patient Satisfaction who feel dissatisfied patient amount 5 people (5,2%), Meanwhile Very satisfied patient amount 32 people (33,0%), and Patient satisfied totaling 60 people (61.8% ), can be explained Probability value (p value) Spearman rho correlation test obtained value = 0.000 < 0.05, (Significant), the strength of the relationship = 0.776 (means Strong Positive), meaning the better the quality services will have a positive effect on BPJS Outpatient Patient Satisfaction at the Mataram City Regional General Hospital in 2022.
Co-Authors . Mansyurdin Abadi Nugroho Abdul Rozaq Abrori, Mohammad Ahmad Maidanul AFIF, NUR Aggrivina Dwiharzandis Akbar Akbar Akbar, Ricky Al Rosyid Anggi Satrya Anggara, Fiky Arbaita, Emilia Rifa Asful, Ferdhinal Asrori, Muchamad Imam Aszareta, Muhammad Andoni Aziz, M. Abdul Brilian Tri Wuriandhika Cahyadi, Claudia Cahyadi, Gusti Agung Ayu Tehilla Putri Dafit, Mohammad Daniel Alexander Octavianus Turang Dina Audia Dini Hervani Efrizal Efrizal Fachrizky Erdi Prawira Hafiz Reyhan Hanafi Hanafi Handoyo, Shafira Hanif Hanif Hardika, Rianindya Chandra Henny Herwina Hidayat, Nanang I Made Putu Sudiartha Hartawan Illa Aryeni Irsya Dunas Irwan Irwan Julianta Wahyu Utama K.Keban, Sirilus Karolus Kafabihi, Mohammad Lakry Matlaf Putra Lapu Tombilayuk Lapu Tombilayuk Luthfiah, Ana Maisyaroh, Risma Rohmatul Maliza, Rita Mardiyah Mardiyah Mohammad Nurul Huda Muhammad Farid Rizki MUHSANATI, MUHSANATI Murdani, Anisya Muslim Muslim Nafilah, Qoyyimatun Netti Herawati Nikita Adriyani Ningratna, R.A. Harum Sukmo Nofrita Nofrita Nurlaili Nurlaili Pratama, Raihan Anugrah Putra Santoso Putra, M. Adriansyah Putri, Syntia Mai Radianti, Jasmine Anindita Ramadhan Syahmedi Siregar Richki Hardi Ridho, Muhammad Syifa'ur Rio Jumardi Sahiri, Erpan Saifuddin Saifuddin Satizzainiyah, Nisa'atur Riya Setiawan, Andika Putra Shelvi Anggraini Sihombing, Grecia Veronika Silvia Permata Sari Slamet Widodo Sofiatus Sobriyah, Suci Sukarman Sukarman Suryati Suryati Syaifullah Syaifullah Tamsir, Siti Nashrah Binti Tanjung, Dhiauddin Wati, Erlina Dinda Wediawati, Tuti Wilson Novarino Wissang, Imelda Oliva Yura, David