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All Journal Journal of Governance and Public Policy Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan Jurnal Ilmiah Pendidikan dan Pembelajaran Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Abdimas Bina Bangsa Proyeksi: Jurnal Ilmu-Ilmu Sosial dan Humaniora JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS SENGKUNI Journal (Social Science and Humanities Studies) International Journal of Public Administration Studies Journal of International Conference Proceedings Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Public Policy Journal Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Multidisiplin Amsir Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Journal Education and Government Wiyata Socius: Social Sciences Research Journal Jurnal Riset Multidisiplin dan Inovasi Teknologi INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM) Journal of Innovative and Creativity Jurnal Pengabdian Pada Masyarakat Eldimas JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration Jurnal Intelek Dan Cendikiawan Nusantara Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Economics, Business and Innovation Research Ulil Albab Abdurrauf Science and Society Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik
Juriko Abdussamad
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Journal Education and Government Wiyata

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENERIMA LAYANAN ADMINISTRASI DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BONE BOLANGO Moh. Rivaldy Moobongu; Juriko Abdussamad; Udin Hamim
Journal Education and Government Wiyata Vol 2 No 4 (2024): November 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v2i4.165

Abstract

This study aims to determine the extent to which service quality affects the satisfaction of recipients of administrative services at the Department of Population and Civil Registration in Bone Bolango Regency. The type of research conducted is field research, using a descriptive method with a referential approach. Instrument testing employed validity and reliability tests. Data analysis techniques used include normality tests, coefficient of determination (R) tests, t-tests, and simple linear regression analysis. The results showed that the t-count value is 5.515, while the t-table value is 2.048. Thus, t-count > t-table (5.515 > 2.048) and the significance value is 0.000 < 0.05, indicating that the service quality variable has a significant effect on the public satisfaction variable. The coefficient of determination (R³) resulted in a correlation of 5.21, meaning that service quality affects public satisfaction by 52.1%. The regression equation obtained is Y=35.693+0.446X, meaning that the constant value (a) is 35.693, which indicates that if the service quality value is 0, public satisfaction remains positive at 35.693. The regression coefficient (b) for service quality is positive at 0.446, indicating that for every 1.00 increase in service quality, public satisfaction increases by 0.446.
PENGARUH PERILAKU BIROKRASI TERHADAP KUALITAS PELAYANAN PUBLIK DI SAMSAT KOTA GORONTALO Sri Ramla Dali; Ismet Sulila; Juriko Abdussamad
Journal Education and Government Wiyata Vol 2 No 4 (2024): November 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v2i4.166

Abstract

Indonesia's Public services frequently encounter challenges, such as a lack of dedication and poor service quality. This study aimed to determine the influence of bureaucratic behavior on the quality of public services in the One-stop Administration Service Office of Gorontalo City. This quantitative research used a descriptive method and a referential approach applied to 34 samples. This study used validity and reliability tests to examine the instrument. The data analysis techniques used were normality test, determinant coefficient (R), t-test, and simple linear regression analysis with SPSS 26 software. Based on the analysis, the t-count test was 11.962, and the t-table was 2.036. This result indicated that He was rejected and H, was confirmed, or there was a significant influence between bureaucratic behavior and the quality of public services in the One-stop Administration Service Office of Gorontalo City. Further, the determinant coefficient (R2) test obtained 0.817, which meant bureaucratic behavior (independent variable or X) influenced 81.7% of the quality of public services (dependent variable or Y). The other 18.3% of the results were influenced by other variables: leadership, apparatus competence, awards, and the availability of work facilities.
IMPLEMENTASI KEBIJAKAN ALOKASI DESA DI KECAMATAN MANANGGU KABUPATEN BOALEMO Ramla Inaku; Juriko Abdussamad; Fenti Prihatini Dance Tui
Journal Education and Government Wiyata Vol 3 No 1 (2025): Februari 2025
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v3i1.169

Abstract

This study aimed to analyze and describe the implementation of the Village Fund Allocation (ADD) policy in Mananggu Sub-district, Boalemo Regency, focusing on communication, resources, disposition/attitudes of implementers, and bureaucratic structure. The study employed a descriptive approach with qualitative analysis. Data collection techniques included observation, interview, and documentation. The findings indicate that implementing the ADD policy in Mananggu Sub-district faces significant human resources and facilities challenges. A lack of skilled personnel and limited infrastructure has resulted in inefficiencies in administration and reporting. Additionally, poor communication in task distribution and coordination among policy implementers hinders transparency and effectiveness. Although socialization efforts have been made, not all community members receive the information effectively, reducing the program's impact. While there is strong support for the policy, delays in fund disbursement remain a critical challenge. In conclusion, the implementation of the ADD policy in Mananggu Sub-district, Boalemo Regency, has not been fully optimized.
Co-Authors Abdussamad, Siti Nurcahyati Adam, Sitti Noer Fadhillah Akuba, Abdul Mukhlis Alfiah Agussalim Amelia Abdullah Andi Subhan Andika S Tabanal Anggriani Makasisahe Ani Heryani Ariawan Ariawan Arif Bobihu arifin tahir Asna Aneta Atuna, Putri Cika Yudarsi Puhi Delvi Murlia Mamonto Ditha Syahdyan Almaulita Dwi Ratnasari Eka Zahra Solikahan Endang Fatmawati Fatmawati Mohamad Fenti Prihatini Dance Tui Fenti Prihatini Tui Gaffar Gaffar, Gaffar Hamim, Suci Handayani Hanasi, Raihan A. Hola, Miftahulzana Ibrahim, Sri Rahmawaty Indri Patra Irawati Igirisa Irawaty Igirisa Ismail, Edhi Ismet Sulila Karim Kasim, Kartika Labaso, Dela Puspita M. Wantu, Sastro Maku, Nurandini Malasari Mantali, Idham Marhaba, Marwan Maryam Hasan Mochammad Sakir Moh Dani Moh. Muhrim Tamrin Moh. Rivaldy Moobongu Mohamad Raga Vael Walangadi Mowuu, Dewi Cantika Putri Mozin, Sri Yulianty Muchlis Akuba Nadia, Asri Naufal R. Races Ngiu, Zulaecha Nurul Khairunnisa Kobis Oksin Mawikere Oktaviani Kaku Pakaya, Abdul Malik Pakaya, Rahmatia Pateda, Rahmatia Prihatini Tui, Fenti R, Risman Rahman H. Lahabu Rahmatiah Rahmatiah Rahmatiah Rahmatiah Ramadhan Djahidi, Ahmad Ramla Inaku Rina Pratiwi Pudja I. A Romy Tantu Rosman Ilato Rusli Isa Rusmulyadi, Rusmulyadi Safitri, Vincentia Violeta Eka Sakira Achmad Alamri Salihi, Irvan Santi Rauf Siti Nurmardia Abdussamad Siti Rahmawati Abas Soga, Sukmawan Sri Ramla Dali Sri Susanti Said Sri Yulianty Mozin Sri Yulianty Mozin supangkat, Nur Rahma Ningsih Swastiani Dunggio Syahrir Abdussamad Syamsyah, Nur Talib, Meutia Esania Tantu, Romi Tety Thalib Thalib, Nurhairatnie Thalib, Tety Tohopi, Rustam Tui, Fenti Prihatini D. Udin Hamim Udin Hamim Uno, Silva R. Usman, Fadli Winda Putri A. Hurudji Yacob Noho Nani Yanti Aneta Zuchri Abdussamad