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All Journal Proceedings of Annual International Conference Syiah Kuala University - Life Sciences & Engineering Chapter Jurnal Online Mahasiswa (JOM) Bidang Ilmu Hukum Proceeding International Conference on Information Technology and Business Jurnal Promosi Pendidikan Ekonomi JOURNAL OF EDUCATION SCIENCE Jurnal Ilmiah Mahasiswa Pendidikan Seni, Drama, Tari & Musik Jurnal Ilmiah Mahasiswa Pendidikan Jasmani, Kesehatan dan Rekreasi PADJADJARAN Jurnal Ilmu Hukum (Journal of Law) Jendela Olahraga ETERNAL: English Teaching Journal JPKMI (Jurnal Publikasi Kesehatan Masyarakat Indonesia) Ilmu Gizi Indonesia Jurnal Geografi Agregat: Jurnal Ekonomi dan Bisnis JASc (Journal of Agribusiness Sciences) Jurnal JUMPED (Jurnal Manajemen Pendidikan) JURNAL ILMIAH INFORMATIKA Jurnal Pertanian Agros Jurnal Ilmiah Mahasiswa Bidang Hukum Pidana WAJAH HUKUM JKM (Jurnal Kebidanan Malahayati) Jurnal Riset Manajemen Bisnis dan Publik Psikoislamedia : Jurnal Psikologi Jurnal Sains dan Teknologi Reaksi Agrotechnology Research Journal Placentum: Jurnal Ilmiah Kesehatan dan Aplikasinya Equalita: Jurnal Studi Gender dan Anak Al-Buhuts (e-journal) Jurnal Akuntansi, Manajemen dan Bisnis Digital Sisi Lain Realita Prosiding Seminar Nasional Universitas Serambi Mekkah Jutek JAGO Jurnal Sains dan Kesehatan Tabayyun Jurnal Riset Akuntansi International Journal of Management Research and Economics Jurnal Pengabdian Masyarakat Indonesia Sejahtera Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Intelek Insan Cendikia International Journal of Economics, Commerce, and Management
Fitria Fitria
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Journal : JURNAL ILMIAH INFORMATIKA

 1 
ANALISIS KUALITAS PELAYANAN MAHASISWA MENGGUNAKAN MODIFIED IMPORTANCE PERFORMANCE ANALYSIS Fitria Fitria; Evi Dianti Bintari
JURNAL ILMIAH INFORMATIKA Vol 8 No 02 (2020): Jurnal Ilmiah Informatika (JIF)
Publisher : Teknik Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jif.v8i02.2378

Abstract

Nowadays, the development of technology is very influential to all aspects of community life, one of them is in education. Universities have a very important role in the world of education, with the technology then the work will be more effective and efficient. To improve the quality of service on education supported by human resources that work, in this study will be measured in the academic section and in the financial section through a questionnaire given to students who have received service from the section. In this research, the methods used to measure the performance of these parts are the modified importance performance analysis (MIPA) method. MIPA can measure the value of comparison between the level of importance of service quality and service performance level from the performance of academic part with the financial part as comparator. Data collection is obtained from the dissemination questionnaire to students STMIK PPKIA Tarakan, as many as 100 questionnaires. The results of this research, based on mapping the quality of MIPA services obtained attribute results of the existence of friendly employees in the top priorities are quadrant I, employees know the needs of students and the appearance of employees when serving students entered in Quadrant II, understanding employees in understanding the students ' problems and obtaining a fast solution, the speed of employees in serving students, Ministry of students regardless of social status , and those entered in Quadrant IV are attributes of employee existence during working hours, employee ability in responding to student complaints.
Co-Authors Aida Safitri Aisar Novita Akhmad Faizal Rahman Ananda Setiawan Anang Walian Anindya Wulan Anizar Ahmad April Yanti Arie Hapsani Hasan Basri Asma Nur Islami Asnita Sinaga Azhar Azhar Bintang Indragiri Davit Rahmadan Devia Lestari Dian Rosadi Dyah Nugrahani Elita Rahmi Epa Arnas Eri Triharyati Esitra Esitra Evi Dianti Bintari Farah Firda Azkia Febriana Sari Fitri Lestari Fitriana Fitriana Hadi Wijoyo Hadrianti H.D. Lasari Hafni A. Hakiman Thamrin Hamidah Hamidah Hardi Mulyono Hartarti Hartarti Hasnah Faizah AR Helena Olivia Herawati Herawati Heriswanto, Heriswanto Herna Rinayanti Manurung Hilda Julia Iche Nurjannah Imam Fatoni Irdawati Irdawati Irham Natsir Irma Idayati Ismawan Ismawan Juliana Tanjung Karimuddin Karimuddin Khafifah Widya Maharani Koko Tampubolon Lidya Natalia Sinuhaji Luthfiyyah Ananda Putri M. Ragil Andrean M.Daffa Naufalsyah Mahdalena Maksalmina Maksalmina Mawaddah Muthia Amanda Mayada Fahrina Maylia Ayu Nurvarindra mbina pinem Melvia Tri Yunita Mohd. Hefzan Monika Handayani, Monika Muh.Rizki Muhammad Jafar Muhammad Kevin Naufal Sakti Mukhtar Yusuf Mutia Rahmawati Nabila Anjelia Putri Nadia Puteri Utami Nelva Tina Noor Ahda Fadillah Noor Salsabila Novinta Deva Dwitami Nuhardin, Irhamni Qonaah Ulfa Nurrahmah Ramdiana Ramdiana RETNO WAHYUNI Ridiani Maulia Rini Susanti Risnawati Risnawati Rita Nengsih Rizanizarli Rizanizarli Rudi Fakhriyadi Septiani, Mimin Seri Widiyana Serli Zahra Silvia Nora, Silvia Siska Amelia Suci Tiara Pertiwi Sufitrayati Sufitrayati Sukamto Satoto Suryani Suryani Suyadi Suyadi Syafitasari, Juanda Syamsul Amar B Teuku Rihayat Tia Oktiani Tika Rahmawina Vera D. Mulia Welis Raldianingrat Widya Asih Lestari Yurizka Ramadhanti Zenitha Maulida