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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi The International Journal of Accounting and Business Society Jurnal Manajemen. MIX : Jurnal Ilmiah Manajemen PROSIDING SEMINAR NASIONAL CENDEKIAWAN Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Jurnal Pengabdian Masyarakat AbdiMas JURNAL PENDIDIKAN TAMBUSAI Jurnal Manajemen BUDGETING : Journal of Business, Management and Accounting Jurnal Pengabdian kepada Masyarakat Nusantara Journal of Economics and Business UBS Action Research Literate (ARL) eMBeJi : Manajemen dan Bisnis Jurnal Golden Ratio of Mapping Idea and Literature Format Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Jurnal Manajemen dan Perbankan (JUMPA) Jurnal Ekonomi Trisakti Jurnal Pengabdian Masyarakat Bestari (JPMB) Journal of Social And Economics Research Business and Entrepreneurial Review Jurnal Manajemen dan Pemasaran Jasa Media Riset Bisnis & Manajemen Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Golden Ratio of Data in Summary Pena Dimas: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Dan Karya Mahasiswa EBID:Ekonomi Bisnis Digital Advances in Management & Financial Reporting journal of social and economic research
Fatik Rahayu
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences

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Journal : Jurnal Manajemen

 1 
MENGELOLA CUSTOMER VOICE UNTUK MENINGKATKAN POSITIVE WORD OF MOUTH DAN MARKETING RESEARCH COOPERATION Rahayu, Fatik
Jurnal Manajemen Vol 19, No 2 (2015): June 2015
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (158.624 KB) | DOI: 10.24912/jm.v19i2.125

Abstract

Penelitian ini meneliti peran suara pelanggan untuk mendorong kata positif dari mulut dan pemasaran kerjasama penelitian dalam pelayanan pendidikan tinggi langka. Makalah ini bertujuan untuk menguji anteseden dan konsekuensi dari suara pelanggan dalam konteks pendidikan tinggi. Sebuah qustionnaire dikembangkan dengan langkah-langkah item yang menangkap konstruksi dalam model konseptual. Sebuah survei dari mahasiswa pendidikan tinggi dilakukan. Data dianalisis dengan SEM. Hasil penelitian menunjukkan ada pengaruh yang signifikan dari sebelumnya mengeluh pengalaman dan sikap terhadap mengeluh pada suara pelanggan. Dan suara pelanggan berdampak pada kata positif dari mulut dan pemasaran kerjasama penelitian.Research examining the role of customer voice to encourage positive word of mouth and marketing research cooperation in higher education service is scarce.  This paper aims to examine the antecedents and consequences of customer voice  within a higher education context. A qustionnaire was developed with item measures that captures the constructs in the conceptual model. A survey of higher education student was undertaken. The data are analysed with SEM. The result show there is  a significant  impact of prior complain experience and attitude toward complain  on customer voice. And the customer voice have impact on positive word of mouth and marketing research cooperation.
Co-Authors Adelia Widiyawati Adelina, Gloria Bunyamin Adhilla, Siti Adhiyanto, Moch Ananda Adiati Hardjanti Adli, M Qodhil Adna, Alfira Affandi, Muhammad Aflah Harits adzaldi Aisha, Sabina Keyla Akhmad, Nafila Nuraini Al-Aziz, Anugrah Dheza Alifa, Tasya Ananda, Mochammad Andriani, Nabila Anwarsyah, Difi Apriliana, Karin Aprillya, Tasya Arnold, Miracle Ary Al Razak, Muhammad Aseanty, Deasy Asep Hermawan Aulia Januar, Isa Aulia, Naila Aurelia Lalita Kirana Jayananda Ayu Aulia Oktaviani Ayu Ekasari Azra Zinedine Rahman Balya, Sabrinadiza Bangun, Cicilia Barkah, Muhamad Yusuf Bhatara Febryanto Cahyadi, Nicolas Jason Cahyaningrum, Yaneva Anindita Dwi Citra Adinda, Citra Daris, Muslim E, Muhammad Yusuf Ash Sidiq Etty Murwaningsari Fadhel Audia Yusran Farida, Vinaliani Fauzi, Lux Firdaus Ganawati, R. Ay. Gatri Lunarindiah Gunarto Gunarto Harahap, Wafa Azzahra Hassya Hidayat, Darra Pradita Hisyam, Jasheer Muhamad Indriasto, Karenindya Puspitasari Jamaludin, Rian Maulana Jaya, Michelle Ester Arinda khusosi, Akhmad Kurnia, Citra Adinda Putri Lim, Wendra Lina Lina Lisanti, Prameshwari Dinda Lokeswara, Ken Mithya Luki Adiati Pratomo Lutfi, Muhamad Yudhi Maharani, Rivana Syahira Maria Christina Matthew, Justin Melly, Melly MIFTAHUL JANNAH Muhammad Izzudin Zaki Muhammad, Rafi Thufail Murtanto Murtanto N, Kintania Nadhirah Novita Novita Nuraeni, Mufhny Nuraini, Nafila Nurulita, Dyahayu Amanda Orlando, Muhammad Pramesti, Prita Pratama Putra, Aldi Prita Pramesti Prita Pramesti Puspitasari, Windhy Putri, Alya Kamila Putri, Araminta Edria Padma Raissa, Adina Ramadhanti, Mutiara Ramadhia, Kahti Rasyifa Shaliha Raymond Siregar Rayyan, Ahmad Reza, Muhammad Alvi Rifa, Hudzaifah Risasono, Fadhil Dhafa Risde, Kahti Ramadhia Robert Kristaung Robian, Rio Rosdiana, Adita Ryan Ardhito Hadyan Satiti Satiti Septian, Mohammad Ronald Harry Sibagariang, Juber Bornop Siregar, Aiman Zharfani Sistya Rachmawati Siwalette, Marshella Shafira Putri Sofie, Sofie Sujana, Olga Dara Putri Sukmanto, Adi Sumantri, Drajat Roni Sumiyarti Sumiyarti, Sumiyarti Sutrisna, Ramadhina Putri Syahira, Rivana Syifa, Kania Triamanda, Adilla Wahyudi, Alisha Tsaabithahasna Wahyuni, Ratih Sri Wijanarko, Faiq Wijanarko, Faiq Raihan Wijanarko, Khansa Fara Wijarnako, Faiq Raihan Wijarnako, Khansa Fara Wijaya, Aji Kusuma WINANDA, DEVINA Wulandari, Afifah Yaneva Anindita Dwi Cahyaningrum Yaneva Anindita Dwi Cahyaningrum Ying, Luo Yudhaputri, Egabetha Amirah Yudiatama, Riski Yusran, Fadhel Audia Zahra, Mirabel Zhafira, Shafa Zulvan Rheva