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Bureaucratic Performance in the service of Public Complaints in the Social Service Office of Langkat Regency Dedy Irawadi; Budi Hartono; Maksum Syahri Lubis
Journal of Social Interactions and Humanities Vol. 3 No. 1 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jsih.v3i1.8424

Abstract

Performance is the result achieved by an employee in carrying out their duties and functions as a bureaucratic official. Performance can be used as a measure of the success of an organization or agency in performing its tasks and functions. The current implementation of public complaint services demands prompt resolution from service providers, making it one of the indicators of bureaucratic performance in handling complaints. The aim of this study is to understand and analyze Bureaucratic Performance in public complaint services at the Langkat District Social Office. To achieve this objective, a qualitative method was employed in this research. This study is of a qualitative descriptive nature. Data collection was conducted through interviews, observations, and documentation. The data sources used were both primary and secondary data. The results show that Bureaucratic Performance in public complaint services at the Langkat District Social Office meets the standards of complaint services according to the Performance Theory by Pollit & Bouckaert used in this study. The conclusion drawn from this research is that the bureaucratic performance in public complaint services at the Langkat District Social Office can generally be considered satisfactory and is moving towards an even better level. However, infrastructure and facilities need to be further improved, and officials need to enhance their performance in public complaint services.
Bureaucratic Performance in the Service of Natural Disaster Victims at the Langkat Regency Social Office Suriadi Nina; Nina Siti Salmaniah Siregar; Budi Hartono
Journal of Social Interactions and Humanities Vol. 3 No. 1 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jsih.v3i1.8426

Abstract

The purpose of this study is to describe the performance of the bureaucracy and the factors that influence it in the service of victims of natural disasters at the Langkat Regency Social Office. This study used qualitative descriptive research method. Data collection techniques use observation, interviews and documentation studies. Data analysis is carried out by reducing data, presenting data, and drawing conclusions. Based on the results of data analysis, it can be concluded that the Social Office of Langkat Regency has unsatisfactory services. The system that runs so far will be more efficient and better if continuous improvements are made. The services of the Social Service of Langkat Regency are mostly constrained by time. Knowledge of employees, providing direction, and also decision making is not able to be carried out properly. There are still weaknesses in the ability of the Social Office of Langkat Regency to serve the community such as the difficulty of being contacted, found and asked for services is a point that must be improved by the Social Office of Langkat District. To improve and improve bureaucratic performance in services for victims of natural disasters at the Langkat Regency Social Office, researchers suggest that services can be evaluated on an ongoing basis, related to communication services that become a driver for the community can be improved in each service unit, so that the community does not need to spend time to carry out a long process in managing the services needed.
Perancangan Sistem Penjualan untuk mempermudah Manajemen dan Laporan Penjualan Cat Menggunakan Website Febryantahanuji Febryantahanuji; Hadi Yusuf; Budi Hartono; Arsito Ari Kuncoro; Zaenal Mustofa
Kompak :Jurnal Ilmiah Komputerisasi Akuntansi Vol. 17 No. 1 (2024): Jurnal Ilmiah Komputer Akuntansi (KOMPAK)
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/kompak.v17i1.1852

Abstract

This research aims to identify the issues faced by one of the paint distributors in managing their sales information system. The study notes that despite the store's successful sales activities, the utilization of the sales information system remains limited, with the store preferring to manage products without online information handling applications. Based on observations, some weaknesses of the current system include lack of stock data accuracy, hindrances in providing real-time stock information, and limitations in tracking stock changes. The author suggests providing training to users of the web-based sales information system and establishing clear task allocation, as well as system improvements to address existing weaknesses. These suggestions are expected to enhance efficiency and effectiveness in sales management and meet the needs of both administrators and buyers.
Analisis Sentimen Pada Twitter Terhadap Kualitas Udara Jakarta Menggunakan Metode NBC. Dhani Wahyu Wicaksono; Budi Hartono
Elkom: Jurnal Elektronika dan Komputer Vol. 17 No. 1 (2024): Juli : Jurnal Elektronika dan Komputer
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/elkom.v17i1.1593

Abstract

According to the Jakarta Air Quality Index (AQI US) 12 July 2023, 200 indicates unhealthy air quality with an index value between 151 and 200. This figure even shows that Jakarta is currently the second most polluted city in Southeast Asia. (CNN Indonesia., 2023). This incident gave rise to responses from the public which were expressed via social media Twitter. From this incident, sentiment analysis was carried out regarding Jakarta's air quality. The amount of data used for this research was 500 tweet data. The results of the positive and negative sentiment analysis show that negative sentiment appears more frequently than positive sentiment with a percentage of 7% positive sentiment and 14% negative sentiment, by using the Rstudio application. This method uses the naïve Bayes classifier. Data division in the dataset with training data 1:499 and test data 1:476. It was found that the results of the Accuracy, Precision, Recall, and F1-Score values were Accuracy 87.50%, Precision 87.50 Recall 93.33%, and F1-Score 82.35%.
Penerapan Strategi Pemasaran Tokopedia Menggunakan Program Panen Telur Claudia Alviani; Budi Hartono
Bulletin of Management and Business Vol. 3 No. 2: Oktober 2022
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v3i2.243

Abstract

Long distance shopping through online media has become a part of modern society's life. Many people do online shopping activities through e-commerce. One of the most popular e-commerce sites in Indonesia is Tokopedia. To attract customers to be interested and more confident in shopping, Tokopedia uses a sponsored product giveaway strategy through the Egg Harvest program. The variables observed in this study are how the giveaway through the Egg Harvest program can increase product sales. The results of reviews from customers who received products through the Harvest Egg giveaway program were compared with reviews of regular customers who did buy the product, then analyzed whether it was true that the giveaway could increase good product reviews so as to convince other potential buyers to make purchases of similar products. It was found that the Harvest Egg giveaway program increased the statistics on the number of products sold and increased the number of reviews so that it was more convincing to potential buyers. However, having a giveaway does not necessarily increase the percentage of positive reviews because customers who receive products from the giveaway still provide honest reviews according to the quality of the products they receive. Therefore, to benefit from very interesting customer reviews through the giveaway program, it must be accompanied by quality products and good service.
Perancangan dan Implementasi Sistem Informasi Presensi Pegawai Berbasis Web Menggunakan Fingerspot pada KPP Pratama Alex Ristanto Pratama; Eko Siswanto; Toni Wijanarko Adi Putra; Budi Hartono; Arsito Ari Kuncoro
Jurnal Manajemen Informatika & Teknologi Vol. 6 No. 1 (2026): Mei : Jurnal Manajemen Informatika & Teknologi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/mhjsx258

Abstract

Employee attendance is a crucial component of human resource management, particularly in government institutions such as the Tax Service Office (KPP) Pratama. The manual attendance system previously used is prone to fraud, inefficient in data processing, and time-consuming during recap. This study aims to design and implement a web-based employee attendance information system integrated with Fingerspot biometric devices to improve accuracy, security, and efficiency in attendance management. The research employs the Research and Development (R&D) method using the Borg & Gall model, which includes stages of preliminary study, system design, product development, expert validation, limited trials, revisions, and implementation. The system was developed using the Laravel (PHP) framework and a MySQL database, integrated with the Fingerspot API to synchronize attendance data in real time. Validation results from three experts produced an average feasibility score of 4.32 out of 5, indicating that the system is highly suitable for use. Trials conducted with 10 KPP Pratama employees showed that 90% of respondents found the system more practical and 100% stated that it effectively prevents attendance fraud. Furthermore, the monthly attendance recap time was significantly reduced from 3 days to less than 1 hour. Therefore, this system has proven to be a reliable digital solution that supports transparent and accountable personnel management within KPP Pratama.
Pengembangan Aplikasi Chat Bot Whatsapp, Telegram, dan Website Laporan untuk Instansi Pemerintah Disperkim Pool Seroja Kota Semarang Berbasis Natural Language Processing Endrahadi Rahadian; Toni Wijanarko Adi Putra; Budi Hartono; Arsito Ari Kuncoro; Eko Siswanto
Jurnal Manajemen Informatika & Teknologi Vol. 6 No. 1 (2026): Mei : Jurnal Manajemen Informatika & Teknologi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/fzgtt673

Abstract

The rapid development of information and communication technology has encouraged government agencies to improve the quality of public services through digital transformation. This research focuses on developing a multi-platform chatbot application integrated with WhatsApp, Telegram, and a web-based reporting system to support the public service operations of DISPERKIM POOL Seroja, Semarang City. The main issues identified include limited access to information, dependency on office hours, and increased workload for staff in handling repetitive inquiries from the public. Using a methodology that includes needs analysis, system design, implementation, and testing, the chatbot was developed using Natural Language Processing (NLP) to understand user intent in natural Indonesian language and provide accurate, real-time automated responses. The implementation results show that the system performs effectively, achieving an intent recognition accuracy rate of over 85% and an average response time of less than three seconds. User testing also indicates high satisfaction levels, as the chatbot significantly simplifies access to information and facilitates faster reporting processes. Overall, the system enhances public service efficiency, reduces the burden on DISPERKIM staff, and supports the government's digital transformation agenda toward smart and responsive public services.
DEVELOPMENT OF A MULTIUSER-BASED LIBRARY INFORMATION SYSTEM IN THE LIBRARY AND ARCHIVES OFFICE, DEMAK DISTRICT Mutiara Anggita Saputri; Budi Hartono
Journal of Engineering, Electrical and Informatics Vol. 1 No. 2 (2021): Juni: Journal of Engineering, Electrical and Informatics:
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jeei.v1i2.872

Abstract

The purpose of this Multiuser-Based Library Information System Design at the Demak Regency Library and Archives Office is to help librarian in managing book data, member data, borrowing data, returning data and reports made by librarians who have been computerized but are still single users and are now computerized. and multiuser based. The system currently running at the Demak Regency Library and Archives Office, namely the database used sometimes still has errors when the officer inputs loan and return transactions, because the input data cannot be stored in the database. Library members find it difficult to see all the collections of books in the library because there is no adequate search for books. Reports submitted by officers are less efficient so that the head of the library is less clear in submitting his report. With the design of this multiuser-based library information system application, it can improve the quality and performance of this library. The methodology used in the Design of a Multiuser-Based Library Information System is the Research and Development Research and Development Method.
Barcode Attendance System Based On Visual Basic 6.0 At PT. Priority Mujiyono Mujiyono; Budi Hartono; Dendy Kurniawan
Journal of Engineering, Electrical and Informatics Vol. 2 No. 2 (2022): Juni: Journal of Engineering, Electrical and Informatics:
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jeei.v2i2.2848

Abstract

The attendance system aims to make it easier for employees to attend the office and this system uses Visual Basic software. The problem with why you have to use this system is because employee attendance still uses manual methods so it cannot be effective and efficient at work. The advantage that can be obtained by using this system is that it can make it easier for employees to be absent from the office by using computer facilities using barcodes. The benefits provided to the company are to simplify and speed up the work of employees so that they can increase employee discipline at the PT company. Priority
Perancangan Sistem Informasi Jurnal Harian Tenaga Kerja dan Penggunaan Material Berbasis Web(Studi Kasus di PT. Sederhana Jaya Utama) Kusumawati, Indra; Arsito Ari Kuncoro; Budi Hartono
Jurnal Manajemen Informatika & Teknologi Vol. 6 No. 1 (2026): Mei : Jurnal Manajemen Informatika & Teknologi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/y80k0j09

Abstract

Abstrak. PT. Sederhana Jaya Utama, sebuah perusahaan yang bergerak di bidang jasa dan konstruksi, menghadapi permasalahan dalam pengelolaan data jurnal harian tenaga kerja dan penggunaan material yang masih dilakukan secara manual menggunakan lembar kerja kertas. Proses manual ini menimbulkan berbagai kendala, seperti pemborosan waktu, risiko ketidaksesuaian data, keterlambatan pelaporan, dan kesulitan dalam pengarsipan atau pencarian data historis, yang semuanya berdampak pada beban administrasi yang tinggi. Berdasarkan kondisi tersebut, penelitian ini bertujuan untuk merancang dan mengembangkan sebuah sistem informasi jurnal harian tenaga kerja dan penggunaan material berbasis web agar proses pencatatan kegiatan harian di PT. Sederhana Jaya Utama menjadi lebih efektif dan efisien. Metode penelitian yang digunakan adalah Research and Development (R&D). Pengembangan sistem menggunakan model Prototyping dan melibatkan tahapan penelitian dan pengumpulan informasi, perencanaan, pengembangan produk awal, uji lapangan awal, revisi, hingga uji lapangan lanjutan (Main Field Testing). Perangkat lunak yang digunakan dalam perancangan sistem meliputi Framework CodeIgniter 3 dengan konsep Model-View-Controller (MVC) dan basis data MySQL. Hasil dari penelitian ini diharapkan berupa sistem informasi berbasis web yang mampu mengintegrasikan pencatatan aktivitas tenaga kerja, alat kerja, dan penggunaan material, sehingga dapat meningkatkan akurasi data, mempercepat penyusunan laporan, dan mempermudah pihak manajemen dalam melakukan pengawasan dan pengambilan keputusan secara real-time.
Co-Authors Ahmad Ashifuddin Aqham Ahmad Sufyan Zauri Ahmad Tirmizi Akhiroh, Puji Al Furqan Aldi Saputra Alex Ristanto Pratama Alfani Ghutsa Daud Amad Maijun Amanda Putri Antono Adhi Arsito Ari Kuncoro Ayyub Hamdanu Budi Nurmana Bayu Erdian Syah Christine Yossy Meinarty Claudia Alviani Danang, Danang Dedy Irawadi Dendy Kurniawan Desta Pratama Arya Adjie Dewi Handayani Untari Ningsih Dhani Wahyu Wicaksono Dhimas Dita Rahadian Dian Kristiawan Nugroho Diana Safitri Edi Sutoyo Edy Winarno Eko Nur Wahyudi Eko Siswanto Eko Siswanto Elfizon Amir Endrahadi Rahadian Eva Magdelana BR. Simamora Farizki Ade Korsa Febrianna Vecillia Sukamto Febryantahanuji Febryantahanuji Feti Nur Rahmawati FR. Wuriningsih Fr.Wuriningsih Fujiama Diapoldo Silalahi Hablinur Alkindi Hadi Yusuf Handin Arif Rahmawati Hanung Eka Atmaja Hari Dwi Utami Hari Kurniawanto Hendra Deswita Hendri Rasminto Imam Husni Al Amin Iman Saufik Suasana Indra Ava Dianta Irdha Yunianto Julitta Dewayani Juwaidah Sharifuddin KHAIRUL IKHWAN Khoirur Rozikin Khotibul Umam Kusumawati, Indra Leli Afrida Leonora Cristóvão Romo Lerina Tampubolon Lismawaty Margareta Munte Maksum Syahri Lubis Masnita Massaguni Mia Pertiwi Migunani Migunani Monica Rizqi Yanuar Setyowati Muhammad Salas Hakim Mujiyono Mujiyono Munifah Mutiara Anggita Saputri Nadya Hasnafi Inra Nanang Febrianto Neni Rosnani Nike Ayu Nina Siti Salmaniah Siregar Novy Olyvia Priyo Sugeng Winarto Purwatiningtyas Purwatiningtyas Radyanto, Mohammad Riza Rara Sri Artati Redjeki Renal Renal Revina Rahmadani Rifki Arif Samingan Santi Widiastuti Setiyana Haridian Setya Permana Sutisna Shabrina Novita Dwi Utami Sindhu Rakasiwi Sitompul, Binsar Parulian SRI LESTARI Suci Yuliawati Sulartopo Sulartopo Sulartopo Suprihono Setyawan Suriadi Nina Syah Putra, Rayhan Rifki Tan, Kezia Sherafim Evangelista Theresi Dwiati Wismarini Tomara Indrajaya Toni Wijanarko Adi Putra Toni Wijarnoko Adi Putra Tri Candra Wulandari Ulil Asyhar Veronica Lusiana Widya Ariyani Windy Mayasari Yuliana S Zaenal Mustofa Zahra Dinul Haq