Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Diversity Logic Journal Multidisciplinary

THE IMPACT OF FACILITIES AND SERVICE QUALITY ON PRIVATE HOSPITAL CLIENTS’ SATISFACTION Iswati, Iswati; Qomariah, Siti Nur; Kadir, Khairul Azmi Abd
DIVERSITY Logic Journal Multidisciplinary Vol. 3 No. 1 (2025): April: Diversity Logic Journal Multidisciplinary
Publisher : SYNTIFIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61543/div.v3i1.127

Abstract

Background. Market rivalry is getting fiercer both at the domestic level and internationally. As a result, many private hospitals based on hospital business companies compete with one another to win over clients by establishing objectives like offering first-rate facilities and customer service. Research Purpose. Determining the impact of facilities and service quality on private hospital clients’ satisfaction was the aim of this study. Research Method. This study uses quantitative statistics as its methodology, gathering data via documentation, questionnaire distribution, and observation. The Accidental Sampling approach was used by the author to sample the population. In this study, 80 respondents made up the sample. Data quality testing, multiple linear regression analysis, hypothesis testing, partial and simultaneous determination coefficient testing, and the classical assumption test are the methods of data analysis that are employed. Findings. Customer satisfaction is significantly impacted by both service quality (p=0.000) and facility factor. Additionally, customer happiness is significantly impacted by both facility factors and service quality. Conclusion. Client happiness is significantly impacted by service quality, facility concerns, and changeable facilities.
Co-Authors AA Sudharmawan, AA Abdillah Abdillah Abu Bakar Afifah, Hanifatul Agus Pahrudin Agustini, Ni Putu Christika Aini, Naharin Ainurrohmah, Masyayu Permata Aisyah , Siti Al Faqih, Handini Lutfiana Al-Madany, Fahmi Fauzan Amin, Nadyah Safirah Ana Zakiyah Anggraini, Yunita Diah Ayu Aprillia Maharani, Aprillia Arief Widjadmoko Ashari, Nanda Rizki Aisyah Astuti, Kuntari Puji Azizah, Yesita Nur Bain Khusnul Khotimah bintari, intan galuh Budi Dwi Satoto Budi Kristanto Budiawan, Erik Cahyo, Danisyah Chindy Maria Orizani Dewi Andriani Diyono, Diyono Dwiningtyas, Cornelia Ratna Fadhilla, Alfidha Nur Fajriyah, Novita Faniwati, Faniwati Faozi, Charis Faqih, Abdulloh Febriana, Inan Aditya Firnanda Erindia Fitriyasari , Anis Fitriyasari, Anis Foni, Rostiana Geonarso, Roberto Hakiki, Taj'ja Lintang Heri Cahyono Heri Suroso, Heri Ignatius, Jimmy Ilham, Raden Bagus Mohammad Rifki Febrika Imbiri, Rabecca Paulina Ismawati Ismawati Istifada, Rizkiyani Isya, Firda Nur Kadir, Khairul Azmi Abd Koderi Kristiani, Rina Budi Kuliyatun, Kuliyatun Kurniawan, Afif Lomi, Putri Melinda Luthfia, Renza M. Ihsan Dacholfany M. Omba, Dewi Serlina Maharani, Mei Dita Maharani, Naura Puspa Mamesah, Marline Merke Marampa, Yuliana maulidia, Lutfiatul Miftakhul Huda Muttaqillah, Muttaqillah Nur Bakhtiar Rokhman Nur, Tajuddin Nurchahyani, Sherllis Nurwijayanti Permadi, Lalu Adi Prabowo Adi Widayat Pranata, Emilia Prastowo, Gatot Pratama, Nada Putri Rahmawati, Mela Rismawan, Arbi Rohaningsih, Chusnul Rukmini Rukmini Rumayomi, Stevania Salim, M. Ilham Salim Ilham Saputri, Nia Tika Sarbini Sarbini, Sarbini Siti Aisah Siti Hardiyanti Siti Nur Qomariah Songidan, Junaidi Sugiyarto Sugiyarto Sujino, Sujino Sukarman Sukarman Sulistiyoningrum, Renny Sulistyana, Caturia Sasti Suryoto Suryoto Susanti Susanti Susanti, Kamelia Susila, Wahyu Dini Candra Syafrimen Syafril Tafydah, Alfeny Tjokro, Silvia Haniwijaya Udrayana, Setya B. Udrayana Udrayana, Setya Budhi Wahidin, Anas Nur Warsini Warsini Widi Hartono Widjiatmoko, Arief Wijaya, Hermanto Wiyono, Elviana Putri Yulianti, Tunjung Sri Zahra, Septiani Az