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All Journal Sosiohumaniora Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara STRATEGIC JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Jurnal Manajemen Pelayanan Publik AdBispreneur Journal of Economic, Bussines and Accounting (COSTING) Owner : Riset dan Jurnal Akuntansi JIKA: Jurnal Ilmu Keuangan dan Perbankan Jurnal Public Policy Bantenese Jurnal Pengabdian Masyarakat Kumawula: Jurnal Pengabdian Kepada Masyarakat Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Enrichment : Journal of Management Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Science and Society (IJSOC) Jurnal Akuntansi dan Keuangan Jurnal Manajemen PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Ilmu Sosial dan Humaniora Jurnal Sosiologi, Antropologi, dan Budaya Nusantara Eduvest - Journal of Universal Studies Jurnal Manajemen Dan Akuntansi Medan JANE (Jurnal Administrasi Negara) Manajemen : Jurnal Ekonomi Jurnal Ilmiah Administrasi Publik
Candradewini Candradewini
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Journal : Sosiohumaniora

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E-GOVERNMENT IN TAX SERVICES: THE EFFECTIVENESS OF THE ELECTRONIC FILING SYSTEM Rizki, Ghina Meilani; Myrna, Ryta; Candradewini, Candradewini
Sosiohumaniora Vol 26, No 2 (2024): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, JULY 2024
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v26i2.55651

Abstract

This research aims to define and elaborate on the effectiveness of e-government in the Electronic Filing System (E-Filing) at the Tax Service Office (KPP) Pratama Pekanbaru Tampan, Pekanbaru City. The research method utilizes a qualitative approach, and descriptive analysis to elaborate on issues using the theory of e-government effectiveness according to Sigwejo & Pather (2016). This study found that the implementation of E-Government in the form of the Electronic Filing System (E-Filing System) at the Tax Service Office (KPP) Pratama Pekanbaru Tampan has not been effectively and maximally executed. This is due to many taxpayers experiencing difficulties in using the system because of inadequate socialization and training, as well as suboptimal technological facilities. Although public interest in using e-government services is quite high, infrastructure limitations and technical support hinder its usage, resulting in low public satisfaction with this service. To enhance effectiveness, improvements in facilities, socialization, training, and technological infrastructure are required to fulfill public expectations and satisfaction. Based on the analysis conducted, to enhance the effectiveness of the E-Filing System at KPP Pratama Pekanbaru Tampan, it is recommended that socialization and training programs for taxpayers be intensified and sustained, technological infrastructure be improved and enhanced, responsive technical assistance services be provided, periodic system evaluation and improvement be conducted, and feedback from taxpayers be collected and analyzed for further enhancement. The study implies that for the E-Filing System at KPP Pratama Pekanbaru Tampan to be more effective, several key areas need attention and improvement.
Co-Authors Adinda Olivia Alamsyah, Rachmat Alfian Deby Artha Almira Devita Putri AM, Entang Andy Andreas Corsini Mosa Leke Angelia Tio Tobing Aprina, Meutia Alyaa Arfia Nurul Hikmah Aruan, Debora Claresta Arifelly Lasmaniar Aulia, Syifa Dwi Ayu Salsabila Malinda Bara'a, Lubis Raka Budiman Rusli Budiman Rusli Chisan, Arrasya Ardelia Darto Miradhia Daud Zikri Dedi Sukarno Entang Adhi Muhtar Entang Adhi Muhtar Entang AM Fajar Ramadhan, Fajar Grace Monica Hendi Hendi Heru Nurasa Herwan Abdul Muhyi Ida Widianingsih Indriyani, Iin Ira Irawati Iva Khopifatu S Jasmine Tiara Putri Herman Kalsum, Wa Ode Umi Karina Widya Aristy Kudus, Imanudin Lesmana Rian Andhika Lusiana, Monica Marbun, Chintya Ruth Aprilya Marissa Marissa Mas Dadang Enjat Munajat Mas Halimah Muharam, Riki Satia Muhtar, Entang Adhy Myrna, Ryta Nazhira, Aura Zharfa Neneng Weti Isnawaty Neneng Zakiah Nina Karlina Nina Karlina Nina Karlina Nina Karlina Nina Karlina Nina Karlina Nunung Runiawati, Nunung Poni Sukaesih Kurniati Putri, Almira Devita Putri, Mutiara Cahyaning Permadhani Putri, Ria Sari Putri, Shalfa Nabila R. Ira Irawati Rahman, Maharani Ratna Meisa Dai Rd Ahmad Buchari Regina Regina Rifayani, Helena Pelly Riki Satia Muharam Risa Rismawati Rita Myrna Rizki, Ghina Meilani Rusdiana, Neng Nurul Asri Sabilli, Husni Ibnu Saifu, Amirun Bonti Satia Muharam, Riki Setiawan, Desy Srinuryani Shintawati, Malikah Salmia Simbolon, Adventus Managam Sinta Ningrum Siti Noviyanti Slamet Usman Ismanto Sukmadewi, Rani Tandayu, Fais Viraniar Vivi Oktarina Wahidah, Idah Wardhani, Asyiffa Kusumah Wicaksono, Cahyo Adjie