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All Journal Jurnal Wilayah dan Lingkungan International Journal of Artificial Intelligence Research KACANEGARA Jurnal Pengabdian pada Masyarakat Jambura Journal of Educational Management Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Sains Indonesia International Journal of Humanities Education and Social Sciences Journal of Applied Sciences in Travel and Hospitality Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Jurnal Abdi Anjani Abdi Wisata: Jurnal Pengabdian Kepada Masyarakat Geosfera Indonesia Journal of Tourism, Hospitality and Travel Management (JTHTM) Jurnal Kepariwisataan Indonesia: Jurnal Penelitian Dan Pengembangan Kepariwisataan Indonesia
Herry Rachmat Widjaja
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Determinant Factors in Managing Tourism Village: A Destination Attributes Approach Herman Herman; Putri Rizkiyah; Herry Rachmat Widjaja; Ilham Junaid
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 7 No. 1 (2023)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v7i1.1129

Abstract

Studies on destination attributes mainly focused on the motivation or experience of tourists and their relation to these attributes. Therefore, in-depth reports are required to fully understand tourism villages as destinations, particularly in relation to the factors that contribute to their success. This study aimed to (1) identify tourism products in tourism villages, (2) identify the determinants of tourism destination attributes, and (3) recommend efforts to improve the management of destination attributes in developing as tourism villages. A qualitative approach was used which was conducted at Kuta Village, Lombok, in 2022. The results showed the tourism products in Kuta Village are the local population's natural landscape, culture, and hospitality. The determining factors that support the management of destination products were strategic locations, various tourist attractions and activities, availability of amenities, as well as good accessibility. However, the village managers needed to address essential issues, such as parking facilities, transportation, and limited skilled personnel in providing services to tourists. This study recommended three steps for managing destination attributes, namely training in sustainable home stay management, improving tourism-supporting facilities and infrastructure, as well as regulating physical infrastructure and accessibility. Moreover, there were arguments (insights) regarding the existence of a village as a destination with the management of attributes and determinants. These served as the key to the successful management of tourism destination.
Policy Analysis of Cleanliness, Health, Safety, and Environmental Sustainable (CHSE) in Restaurant Service Business in Pare Pare City - South Sulawesi Province Wim J Winowatan; Rita Rita; Herry Rachmat Widjaja; Andi Ade Zulkifli; Darwis Darwis
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.036 KB) | DOI: 10.29099/ijair.v6i1.386

Abstract

This study aims to determine the implementation of government policies and determine the perception of tourism business actors with the government's policy regarding the CHSE program during the pandemic period in the city of Parepare. This research is a type of qualitative research, with data collection techniques using interviews, documentation and triangulation. Using a research instrument, namely interview guidelines. The data were analyzed using qualitative descriptive analysis techniques, through the stages of data reduction, data presentation and drawing conclusions. The results of the study indicate that implementation of government policies regarding the CHSE program during the pandemic in the city of Pare-Pare has not been carried out properly and optimally so that this makes tourism service business actors learn and find out for themselves about the CHSE program, restaurant service business actors in particular, only following the recommendations of health protocols, this is due to the lack of socialization and coordination provided by the government. The perception of tourism business actors with the government's policy on the CHSE Program raises good and positive things, but because there is no socialization about policies This makes restaurant service business actors and guests or consumers have different perceptions and positive and negative views, the existence of government policies regarding the CHSE Program is not well known by restaurant service businesses and the public so they choose to find out for themselves. and practice it yourself.
Property Management Systems And Hotel Employee Performance In South Sulawesi: The Mediating Role Of System Benefits Kurnia Yusniar Rahman; Herry Rachmat Widjaja; Ilham Junaid; Muaz Azinuddin
Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Vol. 20 No. 1 (2026): JKI Edisi Juni 2026
Publisher : Ministry of Tourism Republic of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47608/jki.v20i12026.1-20

Abstract

The rapid digitalization of the hotel industry has accelerated the adoption of Property Management Systems (PMS), which promise to improve operational efficiency and service delivery. Despite this, many hotels have not been able to fully translate PMS effectiveness into improved employee performance because the practical benefits perceived by employees are often overlooked. Previous studies have largely emphasized the direct effects of information systems on performance, while less attention has been allocated to the underlying mechanisms explaining how PMS effectiveness contributes to employee work outcomes. Therefore, this study aims to examine the interrelationship between PMS effectiveness, system benefits, and employee performance quality, with particular focus on the mediating role of system benefits. Using a quantitative approach, data were collected from 170 guest service agents employed in star-rated hotels in South Sulawesi, Indonesia. These data were analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal that PMS effectiveness has a significant positive effect on both system benefits and employee performance quality. More importantly, system benefits have been found to significantly mediate the relationship between PMS effectiveness and employee performance, indicating that the successful translation of technological effectiveness into work quality depends on the extent to which employees experience practical operational benefits from the system. Unlike previous hospitality technology studies, which have primarily examined direct relationships between information systems and employee outcomes, this study conceptualizes system benefits as a distinct operational mechanism through which PMS effectiveness translates into employee performance quality. This approach extends existing technology acceptance and information systems success perspectives by emphasizing employee-perceived operational value rather than system usage alone. In addition, this study provides empirical evidence from the underexplored context of developing tourism regions and mid-scale hotels, while offering practical implications for optimizing PMS implementation to enhance workforce productivity and service quality. Nevertheless, the findings should be interpreted with caution, because the study relies on self-reported cross-sectional data collected from guest service agents working in three-star and below hotels in South Sulawesi. This factor limits causal inference and generalizability.
Penguatan Kapasitas Masyarakat dalam Identifikasi Potensi Kuliner Lokal di Desa Wisata Batu Kumbung, Kabupaten Lombok Barat Oktomi Harja; Ruwaida Fajriasanti; Herry Rachmat Widjaja; Anak Agung Putu Gede Puja Anggara
Jurnal Abdi Anjani Vol 1 No 1 (2023): Jurnal Abdi Anjani (JAA)
Publisher : Program Studi Pariwisata, Fakultas Ekonomi dan Bisnis,Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/anjani.v1i1.727

Abstract

Pariwisata dan kuliner memiliki kaitan yang erat. Di desa wisata, pengembangan kuliner dan pariwisata kuliner berbasis potensi pangan lokal dapat memberikan keuntungan ekonomi bagi masyarakat sekaligus menyediakan pengalaman unik bagi wisatawan dan memperkuat citra desa wisata itu sendiri. Kegiatan Pengabdian kepada Masyarakat (PkM) ini dilaksanakan di Desa Wisata Batu Kumbung, Kecamatan Lingsar, Lombok Barat, NTB dengan fokus utama pengembangan produk pariwisata kuliner. Identifikasi potensi kuliner dilakukan pada tahap awal PkM dengan tujuan untuk memperoleh basis data (baseline) bagi pembuatan inovasi produk kuliner dan perancangan kegiatan wisata kuliner di Desa Wisata Batu Kumbung. Pelibatan dan penguatan kapasitas masyarakat adalah bagian integral dalam tahap identifikasi ini, agar masyarakat memiliki pemahaman dan kemampuan untuk mengenali dan mendokumentasikan keragaman dan nilai keunikan potensi kuliner setempat. Penguatan kapasitas masyarakat dalam mengidentifikasi potensi kuliner lokal diupayakan melalui metode sosialisasi, workshop, dan focus group discussion (FGD). Dari proses ini, masyarakat telah berhasil mengidentifikasi sebanyak 24 jenis bahan pangan lokal dan 17 jenis kuliner lokal. Masyarakat memahami pentingnya identifikasi dan dokumentasi keragaman kuliner lokal, serta mampu merumuskan tema kuliner lokal unggulan yang dapat memperkuat citra Batu Kumbung sebagai sebuah desa wisata.
Co-Authors Abdullah, Nur Muhammad Agus Agus Akbar Akbar Aldri Frinaldi Ali Muhtasom Ali Muhtasom Amirullah Amirullah Anak Agung Putu Gede Puja Anggara Andar Danova Lastaripar Goeltom Andi Ade Zulkifli Andi Fatimah Maoudy A. Bakty Anwari Masatip Apriyanto, Bejo Ardi Bayu Suriaatmaja Suwanda Bejo Apriyanto Dahlan Abdullah Darwis Darwis Darwis Darwis darwis darwis, darwis Eko Susanto Eppang, Buntu Marannu ER. UMMI KALSUM Farid Said Harja, Oktomi Harjanti, Trinugi Wira Herman Herman I Gede Iwan Sudipa Ilham Junaid Islahuddin Jasman Jasman Jasman Jasman Kurnia Maulidi Noviantoro Kurnia Maulidi Noviantoro, Kurnia Maulidi Kurnia Yusniar Rahman Maoudy A. Bakty, Andi Fatimah Masri Ridwan Masri Ridwan, Masri Muaz Azinuddin Muaz Azinuddin Muh Yahya Muhammad Arfin Muhammad Salim Muhammad Arifin Muhammad Husni Musawantoro, Muhammad Muswantoro, Muhammad Nofirman, N Nur Muhammad Abdullah Oktomi Harja Pattaray, Anas Putri Rizkiyah Rita Rita Rizkiyah, Putri Robbi Rahim Ruwaida Fajriasanti Satiadji, Amirosa Ria Shania Aprilia Sari Siska Mandalia Susatyo Adhi Pramono, Susatyo Adhi Syamsu Rijal Trinanda, Alvira Winowatan, Wim Johannes