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PENGARUH KUALITAS PELAYANAN, LOKASI, EFISIENSI SISTEM ANTRIAN DAN FASILITAS TEKNOLOGI TERHADAP KEPUASAN PELANGGAN DI KANTOR SAMSAT KABUPATEN POHUWATO Yakup, Yakup; R. Karundeng, Deby; Afan Suyanto, Mohamad; Safril, Sandi; Ishak, Olfin
Bussman Journal : Indonesian Journal of Business and Management Vol. 4 No. 3 (2024): Bussman Journal | September - Desember 2024
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v4i3.304

Abstract

This study aims to examine the effect of service quality, location, queue system efficiency, and technological facilities on customer satisfaction at the SAMSAT Office of Pohuwato Regency. Using multiple linear regression analysis, the results indicate that service quality and technological facilities have a positive and significant impact on customer satisfaction. Enhancing these two variables can directly improve customer satisfaction levels. In contrast, although location and queue system efficiency have a positive impact, their effects are not significant. Overall, all four variables have a positive simultaneous effect on customer satisfaction, with service quality and technological facilities being the dominant factors. These findings emphasize the importance of organizations focusing on improving service quality and technological facilities to enhance customer satisfaction sustainably.
Pengembangan Ekowisata Berkelanjutan sebagai Sumber Pendapatan Alternatif bagi Masyarakat Pesisir Gorontalo Rasid, Ayub Usman; Novriansyah, Moh Arif; Taniu, Silviana; Karundeng, Deby Rita; Yusuf, Barmin Rahmat; Gani, Roydah; Yakup, Yakup; Dera, Firman; Yakup, Anggita Permata; Ishak, Olfin
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 2 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi April - Juni
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i2.5937

Abstract

Kegiatan pengabdian masyarakat ini dilaksanakan di Desa Botubarani, Gorontalo, dengan tujuan untuk mengembangkan ekowisata berkelanjutan sebagai sumber pendapatan alternatif bagi masyarakat pesisir. Meskipun desa ini memiliki potensi besar dalam sektor ekowisata, pemanfaatannya masih terbatas dan belum memberikan manfaat ekonomi yang maksimal bagi masyarakat. Oleh karena itu, kegiatan ini bertujuan untuk meningkatkan pemahaman, keterampilan, dan kapasitas masyarakat dalam mengelola ekowisata yang ramah lingkungan dan berkelanjutan. Kami menggunakan berbagai metode, seperti penyuluhan edukatif, pelatihan keterampilan praktis, diskusi kelompok terarah (FGD), dan pendampingan dalam pengembangan produk lokal berbasis potensi alam. Hasil dari kegiatan ini menunjukkan adanya peningkatan kesadaran dan keterampilan masyarakat, terutama dalam mengelola wisata, mempromosikan produk lokal, serta memanfaatkan media sosial untuk tujuan promosi. Partisipasi aktif masyarakat menjadi kunci keberhasilan, dan kegiatan ini memberikan dampak positif tidak hanya dari segi ekonomi, tetapi juga dalam pelestarian alam. Ke depan, dengan dukungan kebijakan dari pemerintah daerah, kegiatan ini berpotensi berkembang lebih luas dan memberi manfaat yang lebih besar bagi masyarakat pesisir
Pelatihan Keuangan Sederhana bagi Pelaku Usaha Mikro di Kecamatan Limboto Usu, Idrus; Lamuda, Ilyas; Paramata, Moh Rolli; Ibrahim, Ismail A; Yusuf, Nurdin; Yakup, Anggita Permata; Ishak, Olfin; Hasan, Wahyudin; Abdul, Elfis Mus; Rahman, Zubaidah
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 2 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi April - Juni
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i2.5998

Abstract

Pelatihan keuangan sederhana berbasis digital ini dilaksanakan untuk membantu para pelaku usaha mikro di Kecamatan Limboto dalam memahami dan mengelola keuangan usaha mereka secara lebih baik. Selama ini, banyak pelaku usaha masih mencampuradukkan keuangan pribadi dan usaha, serta belum memiliki kebiasaan mencatat transaksi secara rutin. Melalui pendekatan yang praktis dan mudah dipahami, peserta dikenalkan pada aplikasi pencatatan keuangan berbasis Android seperti BukuKas dan Catatan Keuangan Harian, yang dirancang agar ramah digunakan oleh siapa saja, termasuk mereka yang belum terbiasa dengan teknologi digital. Metode pelatihan mencakup sesi penyampaian materi, praktik langsung, dan pendampingan personal. Hasilnya, sebagian besar peserta mulai memahami pentingnya pencatatan keuangan yang rapi dan mulai menerapkannya dalam usaha mereka. Meski demikian, masih ada peserta yang memerlukan bimbingan lebih lanjut dalam menggunakan aplikasi secara mandiri. Kegiatan ini menunjukkan bahwa pelatihan keuangan berbasis digital dapat menjadi langkah awal yang efektif untuk meningkatkan literasi keuangan pelaku usaha mikro, apalagi jika didukung dengan pendampingan berkelanjutan dan akses teknologi yang memadai.
Enhancing MSMEs Performance in Gorontalo through Employee Development, Recruitment, and Job Satisfaction Paramata, Moh Rolli; Suyanto, Mohamad Afan; Ishak, Olfin; Rasid, Ayub Usman; Yakup, Anggita Permata
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3691

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are crucial drivers of economic growth, job creation, and equitable income distribution, particularly in developing regions such as Gorontalo, Indonesia. As engines of local innovation and contributors to poverty alleviation, the sustainability and competitiveness of MSMEs depend heavily on internal organizational factors, especially human resource management (HRM). This study explores the impact of employee development, recruitment, and job satisfaction on the performance of MSMEs in Gorontalo. A quantitative research approach was employed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to examine the relationships among these variables. Data were gathered from 94 MSME respondents from trade, manufacturing, and service sectors using purposive sampling. Results indicate that employee development (β = 0.306, p = 0.001), job satisfaction (β = 0.289, p = 0.039), and recruitment (β = 0.220, p = 0.034) significantly and positively impact performance, with employee development showing the strongest influence. Among these, employee development emerged as the most influential factor, emphasizing the importance of continuous skill enhancement and training initiatives. The results suggest that MSMEs must prioritize strategic HRM practices to strengthen organizational capabilities, even in semi-urban environments with limited resources. It also offers practical implications for policymakers and business owners by highlighting the need to invest in human capital as a pathway to achieving long-term performance and competitiveness. Future research is encouraged to explore additional HR dimensions and contextual variables influencing MSME success.
The Influence of the Audit Committee and Company Age on the Financial Report Quality of Energy Sector Companies Listed on the Indonesia Stock Exchange Hintalo, Indrawati; Junus, Onong; Masiaga, Novaliastuti; Ishak, Olfin
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.721

Abstract

This study aimed to analyze the effect of the audit committee and company age on the quality of financial statements in energy sector companies listed on the Indonesia Stock Exchange (IDX). The research sample consisted of 15 companies selected using purposive sampling method based on certain criteria, such as being listed on the IDX main board, having annual financial reports during the 2017-2022 period, and reporting positive profits. The method used in this research is a quantitative approach with multiple linear regression analysis used to test the hypothesis. The results showed that the audit committee had no significant effect on the quality of financial statements, while the age of the company had a negative effect. This finding indicates that the longer the company operates, the possibility of declining financial statement quality, which can be caused by factors such as suboptimal accounting practices or a decrease in the effectiveness of corporate governance. Therefore, stricter oversight is needed to ensure transparency and accountability of financial statements in the energy sector.