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Journal : Maneggio

Influence Of Offline And Online Service Facilities ToCommunity Satisfaction In Population And CivilRegistration Office Kutai Kartanegara Regency EastKalimantan Wahyudiyono Wahyudiyono; Muhammad Fatkhurohman Albashori; Rosi Patriara
Maneggio Vol. 1 No. 5 (2024): Maneggio-Oct
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/7mjdyp65

Abstract

This study aims to analyze the influence of offline and online service facilities on community satisfaction in Kutai Kartanegara Regency, East Kalimantan. This study is a quantitative research by taking data through a questionnaire given to 100 respondents (samples) from a population of 788,113 who are occupied by Kutai Kartanegara district, East Kalimantan. The independent variable in this study is offline and online service facilities while the bound variable is the level of community satisfaction. The data obtained was analyzed with SPSS. The results of the study stated that the Offline Service Facility variable (X1) had a partial influence on the Community Satisfaction variable (Y) because the T value of X1 (7.768) > T table (1.98472) and Online Service Facility (X2) had a partial influence on the Community Satisfaction variable (Y) because the T value of X2 (5.867) > T table (1.98472). From the results of the F Test, it was obtained that the variables of Offline Service Facilities (X1) and Online Service Facilities (X2) had a simultaneous influence on the variables of Community Satisfaction (Y) because the results of the F value calculated (202.307) > F table (3.09). Meanwhile, from the results of the termination test (R Square), it was explained that the influence of the independent variable on the bound variable was 80.7%.
Performance Management Based on Key Performance Indicators (KPI) to improve Organizational Effectiveness Kushariyadi Kushariyadi; Deden Abdul Wahid; Muhammad Fatkhurohman Albashori; Indra Rustiawan; ARDENNY ARDENNY; Wahyudiyono Wahyudiyono
Maneggio Vol. 2 No. 1 (2025): Maneggio-Feb
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/7yx54j15

Abstract

This study aims to examine the relationships between Key Performance Indicators (KPI) Measurement, Employee Performance, and Organizational Effectiveness. The research employs multiple statistical analyses to assess the validity, reliability, and normality of the variables involved, as well as their impact on organizational outcomes. The results indicate a strong and statistically significant positive correlation between KPI Measurement (X1), Employee Performance (X2), and Organizational Effectiveness (Y), with all variables showing high reliability and normal distribution. Furthermore, the regression analysis reveals that 62.3% of the variation in Organizational Effectiveness is explained by KPI Measurement and Employee Performance. The findings suggest that both KPI Measurement and Employee Performance significantly contribute to improving Organizational Effectiveness, with each having a positive effect. These results emphasize the importance of performance management systems and employee performance in enhancing organizational outcomes. The study provides valuable insights for organizations aiming to improve their effectiveness through better KPI measurements and employee performance strategies.