Article Per Year (5 Year)
p-Index From 2021 - 2026
3.161
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen JURNAL LENTERA BISNIS Dinasti International Journal of Management Science International Journal of Religious and Cultural Studies Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Jurnal Visi Komunikasi Jurnal Pendidikan dan Ilmu Sosial Jurnal Ilmu Sosial, Pendidikan Dan Humaniora Mimbar Administrasi Mandiri Journal of Administration and International Development Jurnal Cendekia Ilmiah Jurnal Ilmiah Manajemen Dan Kewirausahaan
Habbi Firlana
Politeknik Imigrasi
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
PENGARUH KOMUNIKASI INTERPERSONAL DAN PEMANFATAAN TEKONOLOGI INFORMASI TERHADAP KUALITAS PELAYANAN PASPOR DI KANTOR IMIGRASI KELAS I KHUSUS NON TPI JAKARTA SELATAN Mulyawan, Budy; Firlana, Habbi; Kristi Wibowo, Pascalis Danny; Mastur, Anida Sri Rahayu; Adillah, Muhammad Arief; Widayat, Wisnu
JURNAL LENTERA BISNIS Vol. 15 No. 1 (2026): JURNAL LENTERA BISNIS, JANUARI 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i1.1880

Abstract

Along with the increasing use of social media as a means of public communication, the direct role of interpersonal communication between officers and the public remains an essential element in providing quality services. This phenomenon has become a real public concern, especially at the South Jakarta Special Class I Non-TPI Immigration Office, regarding the quality of interpersonal communication demonstrated by immigration officers during the passport application interview process. The objectives of this study are as follows: 1) To analyze the influence of immigration officers' interpersonal communication at the South Jakarta Special Class I Non-TPI Immigration Office on the quality of passport services; 2) To analyze the influence of information technology utilization at the South Jakarta Special Class I Non-TPI Immigration Office on the quality of passport services; 3) To analyze the combined influence of immigration officers' interpersonal communication and information technology utilization on the quality of passport services at the Immigration Office. This study uses a quantitative method with a survey approach to analyze the relationship between interpersonal communication variables, information technology utilization, and passport service quality. The t-test results for the second model obtained a significance value for the Interpersonal Communication variable of 0.000 (t = 4.953). The Information Technology variable was 0.000 (t = 14.361). The F-test results for the second model obtained a calculated F value of 1004.211 with a significance value of 0.000, which is smaller than α = 0.05.
Co-Authors Afsholikhati, Imania Akhmad Aditya Jonea Firmansyah Anak Agung Gede Sugianthara Ardi, Imma Yedida Arief Febrianto Arief Febrianto, Arief Ayuningtyas, Diah Woro Bawono, Sri Kuncoro Bobby Briando Briando, Bobby Budy Mulyawan, Budy Cahyaningtyas, Riza Putri Fadhillah, Achmad Asyraq Fauzi, Yusron Hamdi, Muhammad Arief Hanin Jauza Rahman Mandacan, Ebsan Hezron Mas Budi Priyatno Mastur, Anida Sri Rahayu Maulidia, Hanifa Muhammad arief adillah Muhammad Faza Nugraha Pascalis Danny Kristi Wibowo Priyatno, Mas Budi Purnomo, Agung Sulistyo Rahmawati Nurul Jannah Ramadan, Dika Puji Rhama Agung Sanjaya Rita Kusuma Astuti Seno Setyo Pujonggo Sohirin Sohirin, Sohirin Virra Wirdhiningsih Widayat, Wisnu