Article Per Year (5 Year)
p-Index From 2021 - 2026
6.391
P-Index
This Author published in this journals
All Journal Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan AT-TABSYIR: Jurnal Komunikasi Penyiaran Islam Lentera Pustaka IQRA`: Jurnal Ilmu Perpustakaan dan Informasi Bibliotika : Jurnal Kajian Perpustakaan dan Informasi JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JUANG: Jurnal Wahana Konseling Jurnal Teknologi Sistem Informasi dan Aplikasi Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Biomedika dan Kesehatan Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Ilmiah Dinamika Sosial Jurnal Komunika Islamika : Jurnal Ilmu Komunikasi dan Kajian Islam Al Iman: Jurnal Keislaman dan Kemasyarakatan SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Medfarm: Jurnal Farmasi dan Kesehatan JURNAL ILMU PERPUSTAKAN (JIPER) Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Jurnal Ilmiah Wahana Pendidikan Journal La Sociale Warisan: Journal of History and Cultural Heritage INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Baitul Ulum: jurnal Ilmu Perpustakaan eScience Humanity Journal Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) PEMA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY International Journal of Economics (IJEC) Inkunabula: Journal of Library Science and Islamic Information Tadwin: Jurnal Ilmu Perpustakaan dan Informasi ITQAN: Jurnal Ilmu-ilmu Kependidikan Local History & Heritage Jurnal Ilmu Sosial, Humaniora dan Seni JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Asian Journal of Science, Technology, Engineering, and Art Journal of Educational Research and Humaniora (JERH) Jurnal Indonesia : Manajemen Informatika dan Komunikasi PERSPEKTIF: Journal of Social and Library Science Indonesian Journal of Humanities and Social Sciences Al Iman: Jurnal Keislaman dan Kemasyarakatan Al-Wasathiyah: Journal of Islamic Studies
ABdul Karim Batubara, ABdul Karim
Unknown Affiliation
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 53 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Lentera Pustaka

 1 
The Influence of Interpersonal Communication and Service Quality on Library Satisfaction at Universitas Negeri Medan Amin, Afriadi; Batubara, Abdul Karim; Fathurrahman, Muslih; Suyono, Hanny Chairany; Adellia, Mayranda; Afriyani, Wilda
Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan Vol 11, No 1 (2025): June
Publisher : Library and Information Science Study Program, Faculty of Humanities, Univ. Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/lenpust.v11i1.69895

Abstract

Background: This research uses an effective understanding of interpersonal communication and finds out what influences library users to visit the library at Universitas Negeri Medan.Objective: The purpose of this study was to analyze the effect of interpersonal communication and service quality on library satisfaction at Universitas Negeri Medan.Methods: This data collection technique is through observation and documentation. This data analysis technique uses thematic analysis. In providing services, librarians must foster positive, transparent, and interpersonal relationships by providing services that make librarians very happy when visiting the library. Communication is one of the most important factors in working between humans and other people in the work environment, for example, between employees in the same position or employees in different positions. The purpose of this research is to obtain information or feedback and improve user-friendly services, which is a form of collaboration between users and librarians to understand the purpose and objectives.Results: The results of this study prove that the most important thing is the positive influence of positive service to visitors and the quality of service to the accuracy of consumers can be well received.Conclusion: Based on the results of the research, a desktop-based information system application can be produced that can handle library services, among others, such as membership registration services, loans, returns, storage, library catalogue services, and compensation services.
Co-Authors Abdi Mubarak Syam Abidin, Syahrul Adellia, Mayranda Afriyani, Wilda Ahyar, Amrul Albagani, Fauzan Reynaldi Ali, M.Nasihudin Amanda, Dea Amanda, Mutia Amin, Afriadi Awaliyah, Afsah Azhar, Anang Anas Br Rambe, Suci Wahyu Tami Budi Prasetyo Budiman Budiman Dalimunthe, Mawaddah Sri Rezeki Damayanti, Purba Eka Darmayanti, Lisa Daulay, Ardiani Deni, Indira Fatra Eliska, Eliska Hajjah, Siti Harahap, Reni Agustina Hasan Sazali Hesti, Yola May Hsb, Fathi Farich Husnah, Asmaul Ivanka, Chika Maya Jamil, Khoirul Khairy, Rafli Khumaira, Jihan Oka Lingga, Iyana Monina Lubis, Fatma Sri Ramadhan Lubis, Fauziah M. Nasihudin Ali Monang, Sori Mufida, Dwi Nanda Muhaini, Muhaini Muhammad Yusup Muslih Fathurrahman Nafisah, Mutia Nainggolan, Jelita Tua Naldo, Jufri Naldo Nasution, Ineke Maylingrum Nasution, Kartika Amelia Nasution, Mhd. Fatih Fauzan Nofi Susanti Nurhumairoh, Siti Oka Merta Jayano, I Made P, Indira Fatra Deni pangesti, Mirawati idi Pinem, Radiyah Hanum Pradana*, Gusti Riza Priatmana, Aldi Purwaningtyas, Franindya Putri, Audina Raissa Amanda Putri Ramadhanti, Tengku Maura Safa Ramadhina, Widya Rambe, Sabda Firmansyah Ridho, Raja Ahmad Rifky Fansuri, Muhammad Riski, Israq Ritonga, Elfi Yanti Rohani, Laila Sabriyanti, Aina Salsabila Parinduri, Luthfia Aina Sari, Dina Mei Sihombing, Mifta Huljannah Siregar, Ihza Nabila Sitepu, Khairani Akmal Siti Qomariah, Siti Solihah Titin Sumanti, Solihah Titin Suyono, Hanny Chairany Syafran Arrazy Syahfitri, Dini Tanjung, Siti Pardiani Trisna, Nabilla Fairus Izzati Eka Tusadiah, Halimah Viona, Intan Dilla Yanti, Rizki Febri Yusniah, Yusniah Zainun, Zainun Zuhrina Aidha