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Aminah Swarnawati
Universitas Muhammadiyah Jakarta
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Journal : MetaCommunication

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KOMUNIKASI EFEKTIF PIMPINAN DALAM MENGATASI KONFLIK ORGANISASI Eti Sri Nurhayati; Aminah Swarnawati; Cahyo Wibowo; Eka Indri Widarti; Ahmad Thufail; Inasa Ori Sativa
Metacommunication Journal of Communication Studies
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (116.135 KB) | DOI: 10.20527/mc.v7i1.11558

Abstract

The purpose of this research is to describe the effective communication performed by the leader in overcoming organizational conflicts at the Assistant Deputy for Policy Formulation for the Fulfillment of Children's Rights, the Ministry of Women Empowerment and Child Protection using the REACH Principle (Respect, Empathy, Audible, Clarity, Humble). The research uses a descriptive qualitative approach with a case study method. Data collection techniques were carried out through semi-structured interviews, observation and documentation. There were 4 informants, who were selected through purposive sampling and snowball sampling. The results showed that the communication used by the leadership using REACH principle was quite effective in overcoming organizational conflicts. Respect, leaders always listen to input, suggestions, opinions, complaints, stories, problems from all teams and open themselves to criticism and input. Empathy, the leader has a good enough sense of empathy so that it creates openness, and trust and seeks joint solutions if there is a conflict in the team. Audible, the leadership is considered quite clear in providing information and directions. Clarity, Leaders use the media for face-to-face meetings and zoom meetings during the Covid-19 Pandemic, and Whatsapp Group or private chat and telephone so that communication is clear and does not cause misunderstanding. Humble, the leader is very open and listens to all suggestions and input from team members and builds two-way communication to create a conducive work environment.
Co-Authors Abd. Gani, Ahmad Yani Achmad Shidqi Pratama Buana Firdaus Adawiyah, Sa'diyah El Adhara Putri Prasanty Agatha, Sheilla Claudy Agil Ghifari Radya Aziz Agung Priyo Sembodo Agus Hermanto Ahmad Thufail Alya Salsabilla Amiruddin Saleh Annisa Az-Zahra Rahmawati Aqil Aulia Wafda Amin Arif Satria Ati Kusmawati Basita Ginting Bulan Khairati Wilti Bustanul Mubarok Cahyo Wibowo Dahlia Nauly Dea Zhafira Widya Ningsih Dhiyyaul Hagi Diah Andika Sari Disa Prihantini Kusuma Dzulfikar Mahmud Eka Indri Widarti Elly Suryani Endriatmo Soetarto Eti Sri Nurhayati Eti Sri Nurhayati Fachri Septian Fadh Fawaz Fauzalia, Dian Ferdi Ferdi Harmonis Helfi Gustia Hendra Hidayat Inasa Ori Sativa Indriyani Idris Intan Ikhtiarti Wilti Intan Ikhtiarti Wilti Irfan Naufal El Hassan Istisari Bulan Lageni jamiah, muhimin KN, Jamiati Lilik Sumarni Lisa Anggraini M Ridha Makroen Sanjaya Muhammad Reza Pahlevi Muldani, Trisno Nadzira Mauldiansyah Nani Nurani Muksin Nurhayati, Eti Sri Oktaviana Purnamasari Oktaviana Purnamasari Oktaviana Purnamasari Paulina Ipa Kromen Betan Poetut Ariyotejo Pamungkas Priyono, Wahyu Joko Rahma Ismianti Rahman Djalun Renaldo Aswansyah Putera Renaldo Aswansyah Putera Ridwan Noor Riandi Robby Milana Rosdiana Rosdiana Rosmi, Fitria Saiful Amir Salma Laila Qodriyah Samidi Samidi Sami’an Sami’an Sembodo, Agung Priyo Sinta Purnama Sari, Sinta Purnama Siska Yuningsih Sri Rejeki Sulistiyowati Srildayanti, Novita Taofik Hidayat Tengku Faisal Topan Perkasa Hamudya Tria Patrianti Trisno Muldani Umbara, Asep Rahman Velda Ardia Wardatul Jannah Wilti, Intan Ikhtiarti Yarnis, Yarnis Yusuf, Alfiyah Syadza Zahra Khoerunnisa Zulfikar Ali Husen Zulfikar Ali Husen