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Customer Experience Mediates Product Quality, Service Quality, And Café Authenticity On Repurchase Intention In Denpasar Arya Damar Kamajaya; I Made Sara; Ni Luh Putu Indiani
JURNAL ECONOMINA Vol. 5 No. 9 (2026): JURNAL ECONOMINA, September 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i9.4197

Abstract

This study aims to analyze the effects of product quality, service quality, and café authenticity on customer experience and consumer repurchase intention, and to examine the mediating role of customer experience among coffee shop consumers in Denpasar City. A quantitative approach was employed with 176 respondents selected through purposive sampling. Data were collected using a seven-point Likert-scale questionnaire and analyzed using PLS-SEM. The results show that all direct effects are significant. Customer experience partially mediates the effects of product quality and service quality, while its mediation of café authenticity is relatively weak. The model explains 92.5% of customer experience and 86.0% of repurchase intention variance.
Co-Authors A.A. Media Martadiani, A.A. Media Anak Agung Istri Krisna Gangga Dewi ANGGRENI, Ni Kadek Dwi Ayu Annisa Dewi Ambarwati Arya Damar Kamajaya Cokorda Krisna Yudha Febrianto, Petrus Nugraha Gede Sanjaya Adi Putra Gusti Ayu Sintya Ariyati I Dewa Gede Pramuditya Trenggana PUTRA I Gede Surya Pratama I Gusti Ayu Putu Cantika UDAYANI I Gusti Lanang Putu Tantra I Gusti Putu Khresna Kusumawardhana I Kadek Darmawan I Kadek Dwi Putra Yoga I Komang Putra I Made Abdi Nassa Jayantara I Made Pulawan, I Made I Putu Wira Dharma Putra Yudha I Wayan Gde Yogiswara Darma Putra I Wayan Kartika Jaya Utama Ida Ayu Permata Winditya Dewi Ida Bagus Agung Dharmanegara Ida Bagus Udayana Putra ISMAYA, I Gusti Ayu Paramita Ita Sylvia Azita Aziz Jayawarsa, A.A. Ketut Jayawarsa, A.A. Ketut Kadek Gita Dwi Cahaya Putri Komang Adi Kurniawan Saputra Kompiang Bagiada Krusita, Ni Wayan Yulia Made Sudarma Mohd Raziff Jamaludin NGURAH WISNU MURTHI Ni Gusti Agung Ayu Wulan Ananda Pratiwi Ni Kadek Shita Satya Wati Ni Komang Mela Tri Utari Ni Luh Putu Indiani Ni Luh Yuni KARTIKA Ni Made Wahyuni Ni Putu Rediatni Giri Ni Wayan Nerowati Ni Wayan SITIARI Noviardi Angga WIBOWO Pardita, Dewa Putu Yudi Pramartha, I Made Aditya Purnami, Anak Agung Sri PUTRA, I Gusti Ngurah Raditya Putri Desika Ayu Putu Ayu Sita Laksmi Putu Ayu Sriasih Wesna Putu Lusiana Devi Putu Pertamawati Raka, Anak Agung Gede Reny, Reny Riasning, Ni Putu Rosa Ristawati Sarmawa, I Wayan Gde Setena, Made Setini, Made Sintiadewi, Ni Luh Gede Nita Sugiati, Gusti Ayu Suparto Wijoyo Wibawa, I Gede Agus Widari, Dewa Ayu Putu Niti Widya Fira Lestari Wulandari, I Gusti Ayu Athina Yanti, Deva