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ANALISIS STUDI KOMPARASI PENYELENGGARAAN INOVASI PELAYANAN PUBLIK DI ERA NEW NORMAL Muhammad Eko Atmojo; Helen Dian Fridayani; Vindhi Putri Pratiwi
Jurnal Transformasi Administrasi Vol 11 No 02 (2021): JURNAL TRANSFORMASI ADMINISTRASI
Publisher : Puslatbang KHAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56196/jta.v11i02.192

Abstract

Public services are the face of a bureaucracy or organization, besides that, public services must also be followed by the latest innovations so that the work pattern of the bureaucracy can be easier and more transparent. Problems since the COVID-19 pandemic, public sector services have encountered extraordinary obstacles, so there must be innovations provided by the government to facilitate and accelerate the implementation of services to the community. In the era of the pandemic and the new normal, there are many city district governments that make the latest innovations to provide the best service for the community, including in Jakarta, Bandung, Semarang, Yogyakarta and Surabaya. These cities also received awards from the ministry with various awards from the innovation sector. The purpose of this study is to analyse a comparative study on the implementation of public service innovations in the new normal era. This research was conducted using qualitative methods and using research tools to process secondary data. The tool used in this study is Nvivo 12+, the data taken in this study is the processed result of data taken through online media in the five cities. Based on the results of the study, it can be concluded that many public service innovations have been formed in the five cities. As for how to measure innovation in the five cities using public service indicators, including providing solutions, compatibility, usefulness, sustainability, novelty, can be operated. From the results of data processing carried out, especially based on the indicators of public services used, the principle of providing solutions and benefits becomes the indicator with the highest assessment for each city. So, it can be concluded that the public services provided during the pandemic are very useful and on target. Suggestions and recommendations from the results of this study are the need for a change in the stigma for public service providers so that they can adapt quickly to the dynamics of changing conditions.
TOMIRA and Belabeliku.Com as MSME Product Marketing Media in Kulon Progo Regency Muhammad Eko Atmojo; Awang Darumurti; Vindhi Putri Pratiwi; Helen Dian Fridayani
Jurnal Public Policy Vol 9, No 2 (2023): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v9i2.6827

Abstract

The Kulon Progo Regency Government has implemented various policies to improve the economy and welfare of the community, including the Bela Beli Kulon Progo program and the Belabeliku.com marketplace. This study emphasizes the importance of government policies in empowering communities through MSMEs and the marketplace to enhance the economy and improve people's living conditions. To conduct this study, the descriptive qualitative research method was used. The People-Owned Stores Economic Development Policy (TOMIRA) is a special policy that has been developed by the local government in Kulon Progo Regency to revitalize and improve the welfare of Micro, Small, and Medium Enterprises (MSMEs) in the area. The policy involves collaborating with modern stores to safeguard local products and traditional markets from the capitalist system that exists in Indonesia. The government's commitment to preserving traditional markets and local products can be seen in the Kulon Progo Regency Regional Regulation Number 11 of 2011 on the Protection and Empowerment of Traditional Markets and the Structure of Shopping Centers and Modern Stores. The implementation of this policy began in 2014 and continues to this day, with approximately 19 TOMIRA in Kulon Progo Regency partnering with modern stores the government's collaboration with modern shops involves marketing, provision of business locations, and acceptance of MSME supply from big businesses. The TOMIRA policy is an important step in improving the economic growth and welfare of the region, and it sets an example for other local governments to prioritize innovation and prioritize MSMEs.
The Investigated Study of the COVID-19 Pandemic's Affect on Micro-Enterprises in Yogyakarta Province, Indonesia Helen Dian Fridayani; Li-Chun Chiang
INDONESIAN GOVERNANCE JOURNAL : KAJIAN POLITIK-PEMERINTAHAN Vol 6 No 1 (2023)
Publisher : Universitas Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/igj.6.1.2023.16-27

Abstract

This research shall contribute to the growth of appropriate support frameworks for micro-entrepreneurs to thrive during and after a crisis through associated entrepreneurial development organizations. The coronavirus (COVID-19) pandemic has undeniably had an impact on the world economy and surroundings. Micro-enterprises, particularly in developing countries, have been hit hard by the COVID-19 outbreak. This paper employs personal insight and investigates the emergency situations management strategy throughout most of the pandemic COVID-19 outbreaks from the standpoint of micro-entrepreneurs. It is critical to investigate how micro-entrepreneurs deal with crises and what decisions they make to ensure the survival of their businesses. The results of participant observation shed light on microenterprises' business survival strategy and recovery plan during and after a crisis. According to the findings of this study, the impact of the COVID-19 pandemic was felt the most in Gunung Kidul and Kulon Progo in the Province of Yogyakarta. Aside from being remote from the city center, access to technology is also limited. In contrast to the more advanced cities of Yogyakarta, Bantul, and Sleman. Our research has suggested that micro-enterprise owners and other stakeholders reconsider their business strategies, including crisis scenarios and business continuity plans to virtually sustain customers in order to improve long-term development. We also suggest additional research areas to improve the successful digital transformation of micro-enterprises following the COVID-19 pandemic.
Space for Public Democracy: The use of the hashtag #sahkanRUUTPKS on Twitter creates a New Social Movement Helen Dian Fridayani
JIP (Jurnal Ilmu Pemerintahan) : Kajian Ilmu Pemerintahan dan Politik Daerah Vol 8 No 1 (2023)
Publisher : Universitas Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/jip.8.1.2023.14-27

Abstract

The aim of the research is to discover a new social movement that deviates from the social and political communication of the hashtag (#), validating the RUUTPKS on Twitter social media, which is now a democratic public space. Twitter contributes to the context of social movements by becoming a vehicle for people to communicate their demands. This study focuses on how Twitter social media becomes a platform for democratic public space from the demands of the hashtag (#) to legitimize the RUUTPKS which embodies a new social movement. The entire study methodology is a qualitative research method with a case study approach. In this study, data was collected using the literature review method, retrieval of documents on Twitter using the hashtag (#), and validation of the RUUTPKS using Ncapture Nvivo 12 Plus. The results of this study is voicing one's opinion on Twitter has a positive impact by giving birth to a genuine protest movement. The stages completed by each individual or group can have an impact on the group's movement. People's collective efforts for equality and social justice are reflected in social movements, as is the struggle to defend their identity and cultural heritage. Collective action and social movements have evolved into universal forces of historical systems and social activities. As a result, social movements and social activities exist in society and are frequently involved in conflicts and struggles over inequality, dominance, freedom, and social justice.
ANALISIS STUDI KOMPARASI PENYELENGGARAAN INOVASI PELAYANAN PUBLIK DI ERA NEW NORMAL Muhammad Eko Atmojo; Helen Dian Fridayani; Vindhi Putri Pratiwi
Jurnal Transformasi Administrasi Vol 11 No 02 (2021): JURNAL TRANSFORMASI ADMINISTRASI
Publisher : Puslatbang KHAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56196/jta.v11i02.192

Abstract

Public services are the face of a bureaucracy or organization, besides that, public services must also be followed by the latest innovations so that the work pattern of the bureaucracy can be easier and more transparent. Problems since the COVID-19 pandemic, public sector services have encountered extraordinary obstacles, so there must be innovations provided by the government to facilitate and accelerate the implementation of services to the community. In the era of the pandemic and the new normal, there are many city district governments that make the latest innovations to provide the best service for the community, including in Jakarta, Bandung, Semarang, Yogyakarta and Surabaya. These cities also received awards from the ministry with various awards from the innovation sector. The purpose of this study is to analyse a comparative study on the implementation of public service innovations in the new normal era. This research was conducted using qualitative methods and using research tools to process secondary data. The tool used in this study is Nvivo 12+, the data taken in this study is the processed result of data taken through online media in the five cities. Based on the results of the study, it can be concluded that many public service innovations have been formed in the five cities. As for how to measure innovation in the five cities using public service indicators, including providing solutions, compatibility, usefulness, sustainability, novelty, can be operated. From the results of data processing carried out, especially based on the indicators of public services used, the principle of providing solutions and benefits becomes the indicator with the highest assessment for each city. So, it can be concluded that the public services provided during the pandemic are very useful and on target. Suggestions and recommendations from the results of this study are the need for a change in the stigma for public service providers so that they can adapt quickly to the dynamics of changing conditions.
Smart City Sebagai Salah Satu Alat untuk Mencapai Kota Berkelanjutan Fridayani, Helen Dian; Rifaid, Rifaid
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 5 No 2 (2019): JURNAL ILMIAH Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (431.752 KB) | DOI: 10.32666/tatasejuta.v5i2.93

Abstract

Sustainable city is a city that designed by considering the impact on the environment, inhabited by population with a number and behavior that requires minimal support for energy, water and food from the outside, and produces less CO2, gas, air and water pollution. Moreover the national government envisions Indonesia2030which shallimplement the smart city towards sustainable development.Especially in Sleman Regency, the government is committed to make Sleman Regency as a Smart Regency in 2021. It could be shown in the vision of Sleman Regency which is The realization of a more prosperous Sleman community, Independent, Cultured and Integratede-governmentsystem to the Smart Regency in 2021”. This paper would like to analyze how the Sleman Regency implement the Smart city concept, and does the smart city concept can achive the sustainability city. The research uses the qualitative approach with in-deepth interview in examining the data, also the literature review. The result in this study reveals the following: firstly, from 2016-2019 Sleman regency has several applications to support the smart city implementation such as One Data of UMKM, Home Creative Sleman, Lapor Sleman app, Sleman Smart app, online tax app, e-patient, sleman emergency service, and Sleman smart room. Second, there are many elements in smart cities that are very important for smart government, smart life, smart economy, smart society, and smart environment. However, in supporting to support the realization of smart cities, not all aspects must be implemented properly to achieve a managed city, components related to smart environment cannot be implemented properly in Sleman Regency. There are still many problems regarding environmental problems such as the development of the construction of hotels and apartments that do not heed the environment, incrasing the populations, the limitations of green open space.
Digital Collection Transformation At The Library of National Cheng Kung University Taiwan: An Evaluation Fridayani, Helen Dian; Iqbal, Muhammad
Indonesian Journal of Librarianship Indonesian Journal of Librarianship Vol. 3 No. 1 (2022)
Publisher : Department Library of Governance Institut of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/ijolib.v3i1.2567

Abstract

Abstract Background: This paper evaluates digital collections and investigates digital collection transformation at National Cheng Kung University's Central Library in Taiwan. The NCKU case study highlights some issues that must be addressed, such as analyzing user information, improving library capacity and skills, developing digital resources, funding IT infrastructure development, and long-term database development for E-learning. Purpose: The goal of this study is to assess the readiness of the library collection center's planning for digital transformation, from the user perspective, students in particularly. Method: qualitative descriptive research method and supported by survey data conducted by NCKU. Result: The findings indicate that users are ready for the library collection center's digital transformation. However, the digital library collection center necessitates more careful planning, particularly in terms of socialization. Conclusion: Digital library's rich digital information and digital learning materials enable users to study and research at any time and from any location, in the format of lifelong learning and personalized learning. Libraries are considered the heart of any higher education institution and play a significant role. Keywords: Digital, Library, Acceptance of Technology, Transformation
Reinforcing Strategy for Micro, Small, and Medium Enterprises (Msmes) Through The Twitter Account of The Ministry of Cooperatives and Smes and Using The Hashtag #UMKMBangkit in Indonesia Fridayani, Helen Dian; Eko Atmojo, Muhammad; Chiang, Li-Chun
Jurnal Ilmu Pemerintahan : Kajian Ilmu Pemerintahan dan Politik Daerah Vol. 8 No. 2 (2023)
Publisher : Universitas Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/jip.8.2.2023.161-174

Abstract

The global COVID-19 pandemic is a challenge, especially for the Indonesian government in various sectors, one of which is the MSME sector. Considering the MSMEs are one of the largest contributors to GDP in Indonesia, the government must seek to have an appropriate and effective MSME recovery strategy. One of them is the delivery of information related to COVID-19 using social media because this big pandemic also produces various information that can create tension for the community. Therefore, there is a need for effective and appropriate government communication to the community regarding the recovery of MSMEs. Hence, the purpose of this research is to look at the MSME recovery strategy through the @KemenKopUKM Twitter account with the dissemination of actual and valid information to support the development of MSMEs in Indonesia. This can be seen by knowing the intensity of government communication and seeing the relationship between government communication interactions through the Twitter account @KemenKopUKM. This study uses a qualitative research approach and data analysis is processed with the help of NVivo 12 Plus software. The data was obtained through the Twitter account @KemenKopUKM and saw the hashtag #UMKMBangkit. From the results of the study, it was found that the communication built by the government during the COVID-19 pandemic through the Twitter account @KemenKopUKM was active and effective in conveying information to the public related to the development of MSMEs during the pandemic, for example, marketing, how to get capital, digitalization workshops for MSMEs, and many more
Pengembangan Pariwisata Alam Berbasis Community Based Tourism di Kawasan Wisata Mengger Omah Kinjeng Atmojo, Muhammad Eko; Darumurti, Awang; Fridayani, Helen Dian; Hanif, Nita Aribah
PANDAWA : Jurnal Pengabdian kepada Masyarakat Vol 3, No 1 (2024): PANDAWA: JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : UNIVERSITAS 17 AGUSTUS 1945 JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/pandawa.v3i1.7416

Abstract

Hargorejo Village is a village that has a lot of potential, ranging from potential, agriculture, tourism to the potential of MSMEs. With the existence of very supportive geographical conditions, it is important for village governments to realize and implement tourism villages. So that the improvement of the community economy does not only come from one source but can come from various sectors. So far, Hargorejo village is famous for MSMEs and tourism, but the tourism sector has not been managed seriously so that there is still a lot of potential that has not been maximized to be promoted. The methods offered through the community service program include: (1) conducting tourism branding training and socializing the importance of branding for the world of tourism, 2) revitalize tourism ranging from human resources to supporting resources such as branding and social media, (3) install signposts and directions for tourist attractions. Based on the results of the service that has been carried out, tourism branding is formed in an integrated manner and managed by the Tourism Village. In addition, managers of tourist attractions can also understand the importance of branding and the use of information technology for tourism promotion
Systematic Review on Public Services in the Implementation of Smart City Using VOSviewer Darmawan, Bagas Rahmat; Ramadhan, Muhammad Raihan; Nurmandi, Achmad; Fridayani, Helen Dian; Loilatu, Mohammad Jafar
ARISTO Vol 13, No 1 (2025): January: Forthcoming Issue
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v13i1.8759

Abstract

This research focuses on the development of online services using Artificial Intelligence (AI) created to build a concept of smart city based on E-Government. The focus of this research is to answer the question: Is the implementation of smart city effective in improving the quality of public services? The impact of smart city implementation on the development of public services is also discussed. The results of this research show that governments in the Asian region are increasingly utilizing AI for ubiquitous connectivity, and a range of other technologies to help solve the most pressing urban issues, ranging from population growth and congestion to environmental sustainability as well as improving administrative effectiveness. The use of chatbots is also utilized by the governments in Asia to assist conversations with AI technologies in managing service issues. These findings shed light on an important theoretical foundation focused on human-computer interaction and clarify the benefits of using AI technologies.
Co-Authors , Devi Naily Fadlilah Abriyanto, Abriyanto Achmad Nurmandi Afif, Ahmad Ainul Agusetianto, Adrian Dwi Agustiani, Anitta Dwi Agustin, Martalia Susantiana Anang Setiawan Andriani, Adinda Viviana Aulia Nur Kasiwi, Aulia Nur Awang Darumurti, Awang Aziiza, Ishmadila Nahda Azzahra, Fadia Bachtiar Dwi Kurniawan, Bachtiar Dwi Chiang, Li Chun Chiang, Li-Chun Darmawan, Bagas Rahmat Dewi, Kaamiliaa Diyah Karunia Eko Atmojo, Muhammad Endah Windiastuti Fadhilah, Resi Malik Galang Zukhrian Warsdapama Hakim, Arif Rahman Hanif, Nita Ariba Hanif, Nita Aribah Herlina Muzanah Zain Hidayat, Nauval Edghina Iqba, Muhammad Isnadi, Yuli Izzaturrahmah, Nur Jayanti, Reny Dwi Jenn Jaw Soong Juniarti, Rizky Juwara, Musa M Kurniawan, Ahmad Kusna, Akit Afit Datul Kusumaningrum, Alya Li-Chun Chiang Loilatu, Mohammad Jafar Maharani, Fauzia Meilinda Mahendro, Aldryan Bagaskara Mardha Adhi Pratama, Mardha Adhi Mawaddah, Habliy Mubarak, Sultan Zein Muhammad Eko Atmojo, Muhammad Eko Muhammad Iqbal Muhammad Iqbal Muhammad Iqbal Mutmainah, Nur Fitri Nanda Saputri, Yus Riska Nofrima, Sanny Nurafifah, Syifa Annisa Nurul Chotimah Perdana, Vicky Alfitra Prasetyadewi, Venita Pratama, Arif Setya Putra, Muhammad Andhika Sukma Putri, Mela Adelia Rafi, Sharin Atika Rahmawati Husein, Rahmawati Ramadhan, Muh Raihan Ramadhan, Muhammad Raihan Rasyida, Sabrina Rizka Rifaid, Rifaid Rismala Dewi Saddam Rassanjani Santosa, Mohammad Rizky Nur Saputra, Herdin Saputra, Herdin Arie Sugeng Santoso Syafiqurosyid, M. Zufar Tantri, Haliza Tiara Triputra, Muhammad Dhafa TUNJUNG SULAKSONO Vindhi Putri Pratiwi Vindhi Putri Pratiwi Wardah, Nabila Amalya Widjaya, Malik Wisnu Widyasari, Sindy Younus, Muhammad Zaenuri, Muchamad