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PENGARUH SERVQUAL TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN SEBAGAI PEMEDIASI STUDI PADA BANK DAERAH DI YOGYAKARTA Purwani Retno Andalas; Alfa Santoso B Putra
KINERJA Vol. 18 No. 2 (2014): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v18i2.524

Abstract

This study aims to analyze the impact of servqual to customer loyalty with customer satisfaction as the intermediary variable on regional bank BPR and BPD in Yogyakarta. Simple regression, multiple regression, and path analysis are used as the analysis tools. This study indicates that servqual significantly affects to customer satisfaction, customer loyalty of regional bank. Furthermore, customer satisfaction also significantly affects to customer loyalty of regional bank and the interaction of servqual impact to customer loyalty moderated by customer satisfaction.Keywords: servqual, customer satisfaction, customer loyalty, regional bank
Literasi Keuangan sebagai Variabel Moderasi dalam Pengaruh Persepsi Keuangan Terhadap Perencanaan Keuangan Evi Dewi Kusumawati; Alfa Santoso Budiwidjojo Putra; Dewi Kartikasari
Fokus Bisnis Media Pengkajian Manajemen dan Akuntansi Vol. 22 No. 2 (2023): Fokus Bisnis
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/fokbis.v22i2.738

Abstract

UMKM merupakan pilar perekonomian bangsa Indonesia yang pertumbuhannya sangat pesat namun mempunyai beberapa kendala yang harus segera diselesaikan. Oleh karena itu, peningkatan literasi keuangan bagi UMKM di Surakarta sangat penting untuk meningkatkan kinerja dan kelangsungan hidup bisnis mereka. Salah satu cara untuk peningkatan kinerja bisnis adalah dengan menambah literasi keuangan. Individu yang memiliki tingkat literasi keuangan yang lebih tinggi cenderung memiliki lebih banyak pengetahuan tentang pengelolaan keuangan, termasuk perencanaan keuangan usaha. Tujuan penelitian ini ingin mengetahui seberapa besar pengaruh tingkat literasi keuangan pelaku UMKM dapat menguatkan sikap dan persepsi resiko dalam pengelolaan keuangan usaha untuk pengambilan keputusan dalam perencanaan keuangan yang tepat. Pendekatan yang dipakai dalam penelitian ini adalah kuantitatif menggunakan Structural Equation Modeling (SEM) sedangkan metode analisis data yang digunakan adalah Partial Least Square (PLS), dengan subyek penelitian yang diambil adalah pelaku UMKM dibawah pembinaan Unit Pelayanan Teknis Daerah Kawasan Sains Teknologi Solo Technopark.
Analysis of Factors Forming Work-Life Balance in Hotel Employees in the Special Regional Province of Yogyakarta Ambar Kusuma Astuti; Alfa Santoso Budiwidjojo Putra; Purnawan Hardiyanto
International Journal of Management Science and Application Vol. 3 No. 1 (2024): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v3i1.149

Abstract

Hospitality has a strategic role in supporting the smooth running of the tourism industry. However, high job demands often cause employees to experience fatigue. So that all activities carried out run harmoniously, employees need to experience work-life balance. This study uses role theory to observe the phenomena of an employee's work and non-work life. The location for primary data collection was the Special Region of Yogyakarta Province, Indonesia. The research respondents were married hotel employees. The questionnaire uses a Likert scale with five choices. The research instrument was adapted from previous studies. The number of questionnaires that can be processed is ninety-six. The data analysis technique uses exploratory factor analysis. Before factor analysis was carried out, the primary data collected was filtered first using KMO and Bartlett's Test of Sphericity. Varimax is used to determine new factors. From the test, six factors shape work-life balance. The names of the new factors include a meaningful career, family obligations, diligent work, a comfortable home, fun at work, and how to be successful. Meanwhile, the most dominant factor is a meaningful career.
Analysis of Consumer Trust, Social Norms, and Economic Factors in Purchasing Decisions for Sustainable Products in Bandung City Frans Sudirjo; Zahrotul Uyun; Yusup Yusup; Alfa Santoso Budiwidjojo Putra
West Science Interdisciplinary Studies Vol. 1 No. 11 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i11.345

Abstract

This research investigates the complex interactions between consumer trust, social norms, and economic factors in shaping purchase decisions of sustainable products in Bandung City. Using quantitative analysis, a sample of 250 participants was surveyed, and data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The Measurement Model confirmed the reliability and validity of the latent constructs, and the Discriminant Validity analysis highlighted the distinctiveness of the variables. Hypothesis testing showed significant relationships between Agricultural Policy, Infrastructure, Market Quality, and Crop Farm Sustainability. The Coefficient Model showed strong explanatory power (R Square = 58.8%), and the Model Fit Test confirmed the adequacy of the model. Our findings contribute nuanced insights for policy makers, businesses, and researchers interested in promoting sustainable consumer behavior in urban areas.
Bibliometric Analysis of Human Resource Development: Trends, Research Focuses, and Recent Developments Darman; Loso Judijanto; Iwan Harsono; Alfa Santoso Budiwidjojo Putra
West Science Journal Economic and Entrepreneurship Vol. 1 No. 11 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v1i11.373

Abstract

This bibliometric analysis delves into the dynamic landscape of Human Resource Development (HRD) research, exploring trends, collaborative networks, and influential works. Utilizing VOSviewer, we conducted a temporal analysis, co-authorship network analysis, keyword co-occurrence analysis, and citation analysis on a comprehensive dataset from leading databases. Temporal trends reveal an increasing scholarly interest in HRD since the early 2000s. Co-authorship networks unveil collaborative clusters, showcasing influential authors and fostering a collective research agenda. Keyword co-occurrence analysis uncovers interconnected thematic clusters, emphasizing the interdisciplinary nature of HRD. Citation analysis identifies pivotal works shaping HRD scholarship. Integrating these findings provides a holistic understanding of HRD research, offering implications for future endeavors and insights for scholars, practitioners, and policymakers.
Increasing Production Efficiency in Handicraft Small Industries in West Java Through the Utilization of Technological Innovation Alfa Santoso Budiwidjojo Putra; Teguh Setiawan Wibowo
West Science Journal Economic and Entrepreneurship Vol. 1 No. 04 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v1i04.391

Abstract

This study looks at the dynamics of technical innovation adoption and how it affects the productivity of small-scale craft businesses in West Java, Indonesia. A quantitative approach was used to collect data from 110 small craft businesses, including statistical analysis and quantitative surveys. The workforce had high skill levels, moderate levels of technology adoption, and perceived problems such as resistance to change and financial restrictions. These findings were supported by descriptive statistics. Technology use, worker skills, and production efficiency were found to be significantly positively correlated, as evidenced by multiple regression analysis. Differences in adoption patterns between rural and urban industries were revealed through cross tabulation. The results of this study highlight the need for a customized approach, resource distribution and information exchange to enhance technical innovation in the heterogeneous craft industry in West Java.
The Influence of Arts Education on Creativity and Innovation in Community Development Hartatik Hartatik; Arief Yanto Rukmana; Loso Judijanto; Alfa Santoso Budiwidjojo Putra
West Science Social and Humanities Studies Vol. 1 No. 05 (2023): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v1i05.367

Abstract

This research conducts a comprehensive bibliometric analysis to explore the effect of arts education on creativity, innovation, and community development. Drawing upon key citations, thematic clusters, and the frequency of terms within the literature, the study provides a nuanced understanding of the theoretical foundations and practical implications within this dynamic field. Thematic clusters reveal diverse dimensions, ranging from the economic aspects of tourism to the educational dimensions of university-community relationships. Key citations, including seminal works by Dewey, Knowles, and Greene, contribute to the theoretical framework, emphasizing experiential learning, andragogy, and the transformative potential of arts education in driving social change. The frequency of terms underscores the centrality of learning and participation while also recognizing the relational, ethical, and conceptual dimensions within the discourse. Practical implications for educators, practitioners, and policymakers are discussed, highlighting the importance of active community engagement, sustainable development, and the transformative role of arts education. The synthesis of findings offers a roadmap for future research, guiding scholars and practitioners in exploring innovative pedagogies, longitudinal impacts, demographic considerations, and global perspectives within the evolving landscape of arts education and community development.
The Training on the Use of E-Cashier Application for MSMEs of Eltha Kartasura Market Snacks Dewi Kartikasari; Maria Rosa Kumala Dewi; Leonardo Gilang Indra Nugraha; Margaretha Prihatiningsih; Evi Dewi Kusumawati; Alfa Santoso Budiwidjojo Putra
Bubungan Tinggi: Jurnal Pengabdian Masyarakat Vol 6, No 3 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/btjpm.v6i3.10207

Abstract

This Community Service activity aims to develop the knowledge and skills of Micro, Small and Medium Enterprises (MSMEs) Jajan Pasar Eltha Kartasura through e-cashier training. This service partner is one of the MSME players in Kartasura who is engaged in the culinary field. The method used in the implementation of this community service is Participatory Action Research (PAR). The implementation of these activities starts from the diagnosis stage, namely the identification of the main problems that the research subjects have and want to solve or change. The next stage is action planning identified that researchers and practitioners or other stakeholders of the research topic work together to systematically develop steps to overcome the problems that arise. The next stage is taking action with e-cashier training to increase knowledge in expediting the process of buying and selling goods aims to make it easier to record sales transactions. Furthermore, direct evaluation is carried out to find out that the solution provided can solve the problems that occur. The final stage is to identify learning by handing over 1 set of e-cashier application equipment that can assist in making sales transaction notes through the smart cashier application. After the training and mentoring, there was an increase in the knowledge and skills of MSME players in the Eltha Kartasura Market about the importance of making notes using the e-cashier application so that there is no tearing of notes. This can be seen from the comparison before and after using the e-cashier application directly. After using the E-cashier application, it can make it easier for MSME actors to make financial records. In terms of knowledge, MSME actors increase knowledge in financial management. In terms of skills, all buying and selling transactions are recorded properly, making it easier to count incoming and outgoing goods. The results obtained after the community service implementation increased turnover by 5%, which amounted to Rp3,150,000 and production capacity increased by 5% to 420 pcs.
THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, WORK MOTIVATION, AND COMPENSATION ON EMPLOYEE PERFORMANCE AND EMPLOYEE SATISFACTION Ahmad Muktamar; Jenita Jenita; Musran Munizu; Ambar Kusuma Astuti; Alfa Santoso Budiwidjojo Putra
JURNAL ILMIAH EDUNOMIKA Vol 8, No 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11808

Abstract

Strong organizational commitment in employees, high work motivation, and compensation are some of the things that a company can pay attention to so that employees can achieve maximum performance and maximum job satisfaction and in the end this will have good implications for the company. This research is quantitative research with an exploratory approach. The data used in this research is primary data distributed to 300 employees of Pt. Sinar Mas Agro is spread throughout Indonesia with a minimum criteria of having worked for one year. The data used is analyzed by Smart PLS 4.0. The research results show that all the independent variables used have a positive relationship and have a significant influence on the dependent variable. Keywords : Organizational Commitment, Work Motivation, Compensation, Employee Peformance, Employee Satisfication.
Kepercayaan Sebagai Moderasi Kepemimpinan Berbudi Luhur terhadap Kesejahteraan Karyawan Tuti Sulastri; Delyana Rahmawany Pulungan; Rumintar J. H Marpaung; Alfa Santoso Budiwidjojo Putra; Ambar Kusuma Astuti
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 1 (March 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i1.813

Abstract

This long-standing lack of attention to and knowledge of virtuous character may explain why many leaders attempt to get ahead by making mistakes and why virtuous character traits often do not play a significant role in the training and evaluation of leaders. A possible reason for the lack of studies on the virtuous character of a leader is the lack of clarity of definition; Moreover, some scholars consider Virtue as well as good character to be too abstract and general to measure. This research aims to overcome the lack of research on the role of a leader's virtuous leadership on employee welfare. This research also adds the moderating variable trust in virtuous leaders. This research uses a quantitative approach with an explanatory research design. Data collection techniques were carried out using surveys. The research population consisted of 200 employees spread across Indonesia. And the analysis technique uses Smart PLS. The results of this research have found that virtuous leadership influences employee welfare, and trust as moderation is able to moderate virtuous leadership on employee welfare.