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Natsir, Uhud Darmawan
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Pengaruh Gaya Kepemimpinan Dan Kualitas Pelayanan Terhadap Kinerja Karyawan Pratama A, Irfan Wahyudi; Sahabuddin, Romansyah; Natsir, Uhud Darmawan; Burhanuddin, Burhanuddin; Ruma, Zainal
MBIA Vol. 23 No. 1 (2024): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v23i1.2978

Abstract

This study aims to determine the effect of leadership style and service quality on employee performance at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. This research variable includes leadership style, service quality, and employee performance. This type of research is quantitative associative. The population has 44 employees at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. The sampling technique used was saturated sampling with a sample size of 44 respondents, namely the entire population. The data collection technique was carried out by distributing questionnaires to employees. Data analysis techniques were simple regression with the help of SPSS software version 25. The results of this study indicate that leadership style and service quality have a positive and significant effect partially on employee performance at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. Simultaneously, the influence of leadership style and service quality significantly affects employee performance at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. Keywords: Leadership Style, Service Quality, Employee Performance Abstrak Penelitian ini bertujuan untuk mengetahui Pengaruh Gaya Kepemimpinan Dan Kualitas Pelayanan Terhadap Kinerja Karyawan Pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Variabel Penelitian ini terdiri dari gaya kepemimpinan, kualitas pelayanan dan kinerja karyawan. Jenis penelitian ini adalah kuantitatif bersifat asosiatif. Adapun populasi dengan jumlah 44 karyawan Pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Teknik pengambilan sampel yang digunakan ialah sampling jenuh dengan jumlah sampel sebanyak 44 responden yaitu keseluruhan populasi. Teknik pengumpulan data dilakukan dengan penyebaran kuesioner kepada karyawan. Teknik analisis data menggunakan regresi sederhana dengan bantuan software SPSS versi 25. Hasil Penelitian ini menunjukkan bahwa gaya kepemimpinan dan kualitas pelayanan memberikan pengaruh positif dan signifikan secara parsial pada kinerja karyawan pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Secara simultan pengaruh gaya kepemimpinan dan kualitas pelayanan memberikan pengaruh yang signifikan terhadap kinerja karyawan pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Kata Kunci: Gaya Kepemimpinan, Kualitas Pelayanan, Kinerja Karyawan
Co-Authors Abadi, Rahmat Riwayat Abdi Akbar Idris Agung Widhi Kurniawan Alhayra, Abdul Rauf Alifia, A. Tsamara Andi Mustika Amin Andika Andika Andini, HS Anwar Anwar Anwar Anwar Ramli Anwar, Risma Anwar, Ryan Al Gazali Aprilia, Rizky Arnis, Syahrul Mubarak Asharun, Alfahira Audia, Winda Aulia, A Kurnia Reski Aulia, A. Farah Basri, M. Naufal Afif Burhanuddin Burhanuddin Burhanuddin Chalid Imran Musa Dahlan, Abd Halim Darma, Sri Dipoatmodja, Tenri Sayu Puspitaningsi Dipoatmodjo, Tenri S. P. Dipoatmodjo, Tenri S.P Dipoatmodjo, Tenri S.P. Dwi Anugerah Lestari Musa Fachrul, A. Dika Aulya Faezal, Ahmad Faisal, Fanny Indrayanti Ghazafa, Muhammad Alif Haeruddin, M. Ilham Wardhana Haeruddin, Muh. Ilham Wardhana Hasbiah, Siti Hasbiah, Sitti Haswan, Aldika Putra Hawadi, Muhammad Taufik Hayati, A. Zahratul Herianti, Herianti Hety Budiyanti, Hety Idris, Abdi Akbar imam, imamsatriaalam Indriani Agustina, Indriani Isma Azis Riu Ismail, Md. Daud Jufri, Batari Khamila Luthfiana, Andi Gita Aqilah M. Ikhwan Maulana Haeruddin Ma'arif, Syamsul Mariñas-Acosta, Caroline Mayori, Elsi Muh. Ma’ruf Idris Musa, Muhammad Ichwan Mustafa, Muh. Yushar Nurcahaya, Nurcahaya Nurhalim, Muh Ridho Nurlinda Nurlinda, Nurlinda Nurman Nurman Nurman Nursyahidah, Sumaya Nurul Fadilah Aswar Pertiwi, Nabilah Pratama A, Irfan Wahyudi Purwanto, Ananta Ade Putri, Ade Lia Ramdani Putri, Andi Nurmaulidya Putri, Mega Aulia Putri, Rismawati Ramadhan, Muh. Resky Rasyid, Muh. Futhail Rezky Amalia Hamka Rifky A, Muhammad Risno, Trisnojaya Romansyah Sahabuddin Ruma, Zainal Sari, Fitria Nirmala Sri Kartini, Sri Sriwahyudi, Nurul Sunanda, Ratu Multi Sutarno, Ahmad Try Syahrul, Khaidir Syarifuddin, Sohora Tawe, Amiruddin Tenri S.P. Dipoatmodjo Tenri Sayu Puspitaningsih Dipoatmodjo TRI KURNIAWAN, TRI Usmin, Annisa Zalshabila Wahyudi, Andi Muh Fadhil Wicaksana, Ahmad Dzaky Zhafran, Alif