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All Journal Jurnal Manajemen IJBE (Integrated Journal of Business and Economics) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan YUME : Journal of Management MBIA Journal Of Management Science (JMAS) SULTANIST: Jurnal Manajemen dan Keuangan Progress: Jurnal Pendidikan, Akuntansi dan Keuangan Economics and Digital Business Review El-kahfi : Journal of Islamic economics Transekonomika : Akuntansi, Bisnis dan Keuangan JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Journal of Applied Management Research Bulletin of Management and Business CASHFLOW : CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Journal of Scientific Research, Education, and Technology Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Economics and Business Journal Journal of Artificial Intelligence and Digital Business Jurnal Manajemen Innovative: Journal Of Social Science Research Benefit : Journal of Bussiness, Economics, and Finance DECISION : Jurnal Ekonomi dan Bisnis (JIMBE) (JUMPER) Southeast Asia Journal of Business, Accounting, and Entrepreneurship Journal of Innovative and Creativity Entrepreneurship, Management, and Business Research Journal Jurnal Riset Bisnis, Manajemen, dan Ilmu Ekonomi IJHABS Jurnal Akuntansi Pajak dan Manajemen IJRE
Ruma, Zainal
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Pengaruh Gaya Kepemimpinan Dan Kualitas Pelayanan Terhadap Kinerja Karyawan Pratama A, Irfan Wahyudi; Sahabuddin, Romansyah; Natsir, Uhud Darmawan; Burhanuddin, Burhanuddin; Ruma, Zainal
MBIA Vol. 23 No. 1 (2024): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/mbia.v23i1.2978

Abstract

This study aims to determine the effect of leadership style and service quality on employee performance at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. This research variable includes leadership style, service quality, and employee performance. This type of research is quantitative associative. The population has 44 employees at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. The sampling technique used was saturated sampling with a sample size of 44 respondents, namely the entire population. The data collection technique was carried out by distributing questionnaires to employees. Data analysis techniques were simple regression with the help of SPSS software version 25. The results of this study indicate that leadership style and service quality have a positive and significant effect partially on employee performance at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. Simultaneously, the influence of leadership style and service quality significantly affects employee performance at PT Bank Negara Indonesia (Persero) Tbk. Bulukumba Branch Office. Keywords: Leadership Style, Service Quality, Employee Performance Abstrak Penelitian ini bertujuan untuk mengetahui Pengaruh Gaya Kepemimpinan Dan Kualitas Pelayanan Terhadap Kinerja Karyawan Pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Variabel Penelitian ini terdiri dari gaya kepemimpinan, kualitas pelayanan dan kinerja karyawan. Jenis penelitian ini adalah kuantitatif bersifat asosiatif. Adapun populasi dengan jumlah 44 karyawan Pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Teknik pengambilan sampel yang digunakan ialah sampling jenuh dengan jumlah sampel sebanyak 44 responden yaitu keseluruhan populasi. Teknik pengumpulan data dilakukan dengan penyebaran kuesioner kepada karyawan. Teknik analisis data menggunakan regresi sederhana dengan bantuan software SPSS versi 25. Hasil Penelitian ini menunjukkan bahwa gaya kepemimpinan dan kualitas pelayanan memberikan pengaruh positif dan signifikan secara parsial pada kinerja karyawan pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Secara simultan pengaruh gaya kepemimpinan dan kualitas pelayanan memberikan pengaruh yang signifikan terhadap kinerja karyawan pada PT. Bank Negara Indonesia (Persero) Tbk. Kantor Cabang Bulukumba. Kata Kunci: Gaya Kepemimpinan, Kualitas Pelayanan, Kinerja Karyawan
Co-Authors Abadi , Rahmat Riwayat Abadi, Rahmat Riwayat Abdi Akbar Idris Afriansyah Afriza, Fahril Agung Widhi Kurniawan AGUS AGUS Ahmad Ali Akbar, Wahyullah Alhayra, Abdul Rauf Amalia, Hilda Nur Amaliyah, Hasni Ananda, Muhammad Fadly Andi Mustika Amin Angreyani, Andi Dewi Anwar Anwar Anwar Anwar Anwar Ramli Aprilia, Nur Amanda Aprilia, Widya Aqilah, Iqian Fauziah Astuti, Andi Ria Azis, Muh Ilham Burhanuddin Burhanuddin Burhanuddin Burhanuddin, Umar Khalid Chalid Imran Musa Dahlan, Abd Halim Dangnga, M. Taslim Darmawinata, Widhi Nugraha Sumiharja Dipoatmodjo, Tenri S. P. Dipoatmodjo, Tenri S.P. Dipoatmodjo, Tenri Sayu Pupitaningsih Dwi Wulandari Edwin, Muhammad Farid Saputra Efendy, Kayla Putri Zalsabila Eli Rahmawati, Eli Enrico Sasiang, Hizkia Faisal, Fanny Indrayanti Fauzan, Muh Aghil Fazira, Erra Febinda Fiqram, Muh Haikal Friska, Silvi Haeruddin, Ilham Wardhana Haeruddin, M. Ilham Wardhana Hasbiah, Siti Hasbiah, Sitti Haslip, M. Azwar Hayati, A. Zahratul Hery Maulana Arif Hety Budiyanti, Hety Hidir, Amrullah Ichwan Musa, Muh Ichwan Musa, Muhammad Ilham Wardhana Haeruddin, Muhammad Ilma Wulansari Hasdiansa imam, imamsatriaalam Iriani, Halizah Putri Irsad Mursalaat, A. Muh. Cakra Isman, Nurhasia Israf Pangeran, M Aco Jamnur, Adrian Maulana Jaya, Ikhlazul Amal Johnson, Nur Atifah Septira Kasibit, Fitriyani Khairinnisai K, Syarifah M. Ikhwan Maulana Haeruddin Mahiruddin, Rizky Amalia Manilet, Fadhil Mujahid Muhammad Fadli Muhammad, A Fadel Mukammil, Ahmad Musa, Muhammad Ichwan Natsir, Uhud Darmawan Nur Hidayah NurAfni NurAfni Nurdin, Ariza Zalzah Nurfadillah T, Rezki Nurjihanar, Nurul Mutmainnah Nurman Nurman Nurman Nurul Fadilah Aswar Nurwinda Paramaswary, Annisa Parawansa, Dian Anggraece Sigit Pasryb, A. Syahida Ulhaq Pradani Muhiding, A. Ifta Audia Putri Pratama A, Irfan Wahyudi Purwanto, Ananta Ade Putra, Ryan Pramana Rahayu, Riski Rahman, Fatmawati A. Rasyid, Muh. Futhail Rezky Amalia Hamka Ridwan, Rini Rizky Amelia Risno, Trisnojaya Romansyah Sahabuddin Roshinta, Maudy Rusadi, Rahmayani Adela Cesyta Rusly, Muh. Ammar Haitsam S, Aan Arivaldi Safitri, Nuravini Sapri, Ardiansyah Sari, Fitria Nirmala Sartika Sartika Sayba, Sayba Siti Hasbiah Sri Wulandari Suaib, Aulia Kasmawati Sukma, Sukma Sunanda, Ratu Multi Syahrul, Khaidir Tajuddin, Indriani Maulida Tawe, Amiruddin Tenri Sayu Puspitaningsih Dipoatmodjo TRI KURNIAWAN, TRI Unde, Juliet Triani Wahyudi, Andi Muh. Reza Wardhana Haeruddin, Muh. Ilham Widiati, Ratna Trieka Zahran, Muhammad Zulkarnaen, Muh. Faiq ] Idris, Abdi Akbar