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All Journal AFEBI Islamic Finance and Economic Review Building of Informatics, Technology and Science Jurnal Ekonomi Manajemen Sistem Informasi Bulletin of Counseling and Psychotherapy Jurnal Ilmu Manajemen Terapan (JIMT) East Asian Journal of Multidisciplinary Research (EAJMR) Journal of Contemporary Administration and Management (ADMAN) Jurnal Manajemen dan Pemasaran Digital Technology and Society Perspectives (TACIT) International Journal of Applied Research and Sustainable Sciences (IJARSS) Jurnal Terobosan Peduli Masyarakat (TIRAKAT) Technopreneurship and Educational Development Review (TENDER) Siber Journal of Advanced Multidisciplinary
Zen, Agustian
Unknown Affiliation
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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The Effect of Development and Financial Performance of Sharia Bank on Service Quality and Customer Satisfaction Zen, Agustian; Nazira, Nafwa Ayu; Willson, Michael Aris; Salsabila Aninda Putri; Pangeswati, Saron Okavia
AFEBI Islamic Finance and Economic Review Vol. 8 No. 1 (2023)
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

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Abstract

This study aims to determine the effect of development and financial performance of Islamic banks on service quality and customer satisfaction in Indonesia. The method used is inductive qualitative. This approach uses a qualitative approach that focuses on library research. Sources of data come from references from books, journ als, and related research. Data collection techniques use literature studies, expert books, and relevant scientific journals. Data analysis was carried out by searching, collecting and qualitatively comparing the various insights obtained. The research findings are carried out comprehensively and are related to various concepts and relevant literature studies. The results showed that the development of Islamic banks has a positive effect on service quality, financial performance has a positive effect on service quality, development of Islamic banks has a positive effect on customer satisfaction, financial performance has a positive effect on customer satisfaction, and service quality has a positive effect on customer satisfaction. The conclusion obtained is that the development of Islamic banks has a positive effect on service quality and customer satisfaction, financial performance has a positive effect on service quality and customer satisfaction, and service quality has a positive effect on customer satisfaction.
Employee Wellbeing: Analysis Work Life Balance, Resilience, Psychological Structure and Organizational Culture Hari Safariningsih, Ratna Tri; Soehaditama, Josua Panatap; Arini, Dewi Ulfah; Zen, Agustian; ````````Pramukty, Rachmat `
International Journal of Applied Research and Sustainable Sciences Vol. 2 No. 2 (2024): February 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijarss.v2i2.1309

Abstract

This article specifically aims to present in-depth insights into how organizational culture, work life balance, resilience, Psychological Structure and Organizational Culture and Employee Wellbeing are applied in organizations derived from literature. The method used is qualitative by reviewing papers related to variables that exist for the duration of this paper within eight years. The presentation is related to the paper with the variables in this paper by seeing whether there have been findings in the application paper regarding the variables in this variable. The analysis highlights the pivotal roles of Work Life Balance, Resilience, Psychological Structure, and Organizational Culture in shaping Employee Wellbeing. A holistic approach that recognizes the interconnectedness of these factors is essential for creating a workplace that prioritizes and enhances overall employee wellbeing. Prioritizing these aspects not only benefits employee wellbeing but also contributes to increased productivity, retention, and a positive organizational reputation. Regular evaluation and adaptation are crucial for sustained positive impacts.
Co-Authors Ade Putri, Imelda AgistaNingrum, Dilla Agustian, Kresnawidiansyah Ahmad Yani Alam, Sitti Nur Alamsyah, Fiqih Adittya Amelia Putri, Shinta Aprilia Hikayatuni’mah, Putri Arini, Dewi Ulfah Aulia Asmarani Djawahir Hejazziey Dwi Wahyuni, Aulia Edy Winarno Hapzi Ali Hari Safariningsih, Ratna Tri Husni Y Rosadi, Husni Y Istianingsih Sastrodiharjo, Istianingsih Josua Panatap Soehaditama Jumani, Ajijah Jusman, Ikhsan Amar Kamil Hafidzi, Muhammad Karnawi Kamar, Karnawi Kraugusteeliana Kraugusteeliana Krishernawan, Indra Luna Rahellea, Sabrina Maksum, Choiril Malik, Aulia Januar MEILINA PUTRI, NANDA Mubarok, Endang Saefuddin Nazira, Nafwa Ayu Nianwar, Arvia Novita Ramadhan, Hanny Novita Ramadhani, Muthia Nur Fikri, Sandi Nur Pangestu, Ridwan Oktarina, Lita Pangeswati, Saron Okavia Pohan, Aryanda PRAYOGO, ADI RACHMAT HIDAYAT Rachmat Pramukty Radittya Hanif Fatturrohman, Muh Ramadhan, Surya Ramadhani, Nauval Reysa, Riris Rizqi Ananda, Fathia Rukun Santoso Safariningsih, Ratna Tri Hari Salsabila Aninda Putri Sapto Bagaskoro, Dwi Sekarini, Ratih Ayu Shabrina, An Nisaa Subari Suryani Suryani Tonda, Firmansyah Wastam Wahyu Hidayat Widjanarko, Wirawan Wijaya, Sendy Willson, Michael Aris Wiwin Wiwin Wiwin, Wiwin