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Fita Rusdian Ikawati
Institut Teknologi Dan Sains Kesehatan RS. Dr. Soepraoen Malang
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Journal : Abdi Masyarakat UIKA

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Empowering Outpatients to Use Mobile JKN for Queue Registration at RSUD Bangil Putri, Alya Nurryta; Ikawati, Fita Rusdian; Afifah, Lilik; Nur Hamid Abdullah; Permatasari, Dewi Anggih Surya; Amellia, Elsa Andara Dita; Nugraheni, Shevia Dwi; Rofida, Widya Lailatur; Jannah, Syahfira Nur; Widasari, Immaculata Vettha Sarasvati; Mahmudah, Erva Mar’atul
AMK : Abdi Masyarakat UIKA Vol. 4 No. 4 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/amk.v4i4.2788

Abstract

Mobile JKN is a digital platform launched by BPJS Health to simplify access to healthcare services, particularly through its online queue registration feature. Despite its benefits, many users still struggle to operate the application due to limited digital literacy. This community service program aimed to enhance public competency in utilizing the Mobile JKN app for outpatient registration at RSUD Bangil. The activity involved direct health education, live app demonstrations, and personal guidance for patients and their families. Effectiveness was evaluated through pre- and post-activity questionnaires measuring knowledge improvement. The results indicated a significant increase in participants’ ability to independently use the online queue function. This initiative is expected to contribute to digital transformation in healthcare services and improve the efficiency of outpatient registration procedures.
Co-Authors Abdur Rauf, Abdur ACHMAD JAELANI RUSDI Akbar Novando Putra Wahandika Alsadiana, Bella Chalista Amelia Septi Ayuni Ameliya Maudi Putri Amellia, Elsa Andara Dita Amellia, Elsa Andara Dita Amellia Ana Fitriani Ananda, Aurelia Rizky Anis Ansyori Anis Ansyori Annastasia, Shinta Arief Efendi Arief Effendi Arnoldus Anugerah Agung Bulgis, Malikal Daroin, Himmatul Faroha dewi anggih surya permatasari Duana, Farma Evira Afrida Farma Duana Farma Duana Fendi Kurniawan Ferrari, Raynald Fitriyani, Endang HAMID ABDULLAH Harahap, Riska Mutiara Nova Hikmah Maulia Ilmawati, Sindi Adita Ivana Kusum Widyawati Jannah, Syahfira Nur Jazilatul Maghfiroh Kusuma Rahayu, Adinda Aulia Kusumaningrum, Tyas Kusumawati, Atik Leby, Maria Faustina Lestari, Zalsabila Cika Lilik Afifah Lilik Afifah M. Syauqi Haris M. Yogi Riyantama Isjoni Mahmudah, Erva Mar’atul Maisaroh, Fitri Sari Margareta, Ananda Agustin Ma’ruf, Agus Syukron Mirda, Yudita Vera Mochamad Anshori Muhammad Afif Nabor, Wihelmina Tista Ningsih, Dovi Dwi Mardiyah Nisak, Hoyrun Nugraheni, Shevia Dwi Nur Hamid Abdullah Nur Hidayati Nuril Khabibatul Jamilah Oktoriani, Ervita Nindy Permatasari, Dewi Anggih Surya Prabawati, Lintang Putri, Alya Nurryta Putri, Fenanda Berliana Putri Putri, Meuthia Berliana R. A. Rengganis Ularan R.A Rengganis Ularan Ramadhan, Hakam Fahmi Rengganis Ularan Retno Dewi Prisusanti Rofida, Widya Lailatur Rusdi, Achmad Jaelani Rusdi Rusfadir, Agustina Ryan Dwi Saputra Saepul Muslim Salsabila, Unik Hanifah Santy Irene Putri Sepdiantara Putri May Fantri Sheyla Nur Afni Silfina Choirun Nisa Silvia Intan Wardani Suhairi, Ariski Yantika Suhariyono, Untung Slamet Sunaryo, Hadi SUWITO SUWITO Syawalina Syukron Ma'ruf, Agus Tatsbita Sabrina Tirta Hadi Santoso Untung Slamet Suhariyono Widasari, Immaculata Vettha Sarasvati Yunifa, Nayada Ilfania Arokhta Zalsabila Cika Lestari