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All Journal Triadik CONSILIA GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Martabe : Jurnal Pengabdian Kepada Masyarakat Global Conference Index Dharma Raflesia : Jurnal Ilmiah Pengembangan dan Penerapan IPTEKS Suluah Bendang: Jurnal Ilmiah Pengabdian Kepada Masyarakat G-Couns: Jurnal Bimbingan dan Konseling Jurnal Kajian dan Pengembangan Umat JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Syifaul Qulub: Jurnal Bimbingan dan Konseling Islam Guiding World : Jurnal Bimbingan dan Konseling GANESHA: Jurnal Pengabdian Masyarakat Guidance: Jurnal Bimbingan dan Konseling
Sinthia, Rita
Universitas Bengkulu
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Peer Counselors as Agents of Inclusion: A Mixed-Methods Study on Multicultural Competence and Counseling Effectiveness in Higher Education Asti Haryati; I Wayan Darmayana; Rita Sinthia; Umi Umayyah
GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling Vol. 15 No. 4 (2025)
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/gdn.v15i4.14531

Abstract

This study explores the effectiveness of peer counselors in delivering multicultural-based counseling services within a higher education context in Indonesia. Using a convergent mixed-methods design, data were collected from 33 university students through questionnaires and semi-structured interviews with nine participants. Quantitative analysis revealed a strong positive correlation between peer counselor effectiveness and counseling outcomes (r = 0.666, p < 0.01), indicating that counselor effectiveness explains 44.4% of the variance in counseling success. The qualitative findings further identified four interrelated themes shaping effective multicultural peer counseling: counselor–client relationship, communication skills, service quality, and cultural sensitivity. Integration of both data sets demonstrated that peer counselors act not only as providers of emotional support but also as agents of inclusion, fostering trust, empathy, and intercultural understanding among students. The findings emphasize that multicultural competence particularly empathy and cultural awareness is essential for enhancing the quality and inclusiveness of peer counseling. This study contributes to the growing literature on multicultural counseling by providing empirical evidence from a non-Western, multicultural context, underscoring the importance of structured training and institutional support to sustain peer counseling as a preventive and promotive model for student mental health in higher education.
Co-Authors Adif Jawadi Saputra Adif Jawadi Saputra Afrilia Puspitasari Afriwilda, Mayang T Ahnaf Fikrah Al Gazalah Aldo Alvian Alkaifin, Andra Almunawarah, Liza Anggun Pratiwi Ani Nur Rahayu Anida Restiana Anindia Clara N Anisa Nurjanah Ardina, Mona Arif Budi Nugraha Armando, Dego Arsyadani Misbahuddin Asti Haryati Atika Desya Ifanda Atikah Mahfuza Pangat Christin Merlin Junita Manalu Dinda Puspita Dini Paryanti Dwi Astuti Edo Suhendi Elsa Oktitania Zahwa Erwin Aryanto Faza Istiana Fika Pratiwi Firda Dwi Fiola Hadiwinarto Hadiwinarto Hadiwinarto Hadiwinarto Hadiwinarto Hadiwinarto Hadiwinarto I Wayan Darmayana I Wayan Dharmayana I Wayan Dharmayana I Wayan Dharmayana Ibrahim, Iqbal Isa Alvia Isa Alvia Ivan Julianto Laras Rama Tania Larha Harnanda Liza Qonaah Lorenza Nanda Savitri Maelan Tri Yuliani Manalu, Christin M J Mayang T. Afriwilda Mishbahuddin, Arsyadani Mishbahuddin, Asyadani MT Afriwilda MT Afriwilda Muawiyah Muhammad Aiwa Adi Darma Nadaa Alya Salsabilla Nathania Azzel, Frecylia Zahra Nurma Sari Siregar Pikri Nopen Pudji Hartuti Qonaah, Liza Rapizon Kuswara Ria Ayu Fransiska Rizki Mutia Faradita Roina Venecia Br. Batu Bara Saputra, Adif Jawadi Sary, Eva Sefty Sekar Ayu Larasati Sella Nopela Shalindra Varadeba Hasanah Shella Purnama Sihaloho, Ruth Paulin Dipapola Sri Saparahayuningsih Sri Saparahayuningsih Suprapti, Anni Syahriman Syahriman Syahriman T. AFRIWILDA, MAYANG Umi Umayyah Utari Maharani Ningsih Vira Afriyati Wan Chalidaziah Wasidi Wasidi Wasidi Wasidi Wasidi Wasidi WISNU PRANATA Wulan Puspita Sari Yessy Elita Yessy Elita Yessy Elita Yessy Elita Yessy Elita Yessy Elita Yunita Amiyaty Lubis