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Buletin Poltanesa
Published by Politeknik Pertanian Negeri Samarinda
ISSN : 14120097     EISSN : 26148374     DOI : 10.51967/tanesa.v21i2.326
Core Subject : Science, Education, Agriculture,
Agriculture, Biological Sciences & Forestry Computer Science & IT Education
Buletin Poltanesa is a collection of research articles, scientific works, and dedication from all academic community in order to integrate information. Buletin Poltanesa provides open publication services for all members of the public, both in all tertiary educational and teacher environments and other research institutions, with the freedom to exchange information that is dedicated to facilitating collaboration between researchers, writers and readers through information exchange. Buletin Poltanesa was introduced and developed in Research Department of Politeknik Pertanian Negeri Samarinda Buletin Poltanesa is published periodically twice a year, in June and December, this bulletin contains the results of research activities, discoveries and ideas in the field all multidisciplinary sciences. Hopefully with the articles in cultivation researchers can share knowledge in order to advance Indonesia, especially East and North Borneo.
Arjuna Subject : Umum - Umum
Articles 555 Documents
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Communication Strategy Customer Relations Officer PT Dwitunggal Putra Pegadai Tangerang Branch in Handling Customer Complaints Sagiyanto, Asriyani; Mawadda, Ayu Andini; Rahmah, Ade; Utomo, Ardian Setio
Poltanesa Vol 25 No 1 (2024): June 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i1.3050

Abstract

Customer Relations Officers are a bridge between customers and the company, especially in handling customer complaints. This research aims to determine the company customer relations office strategy PT Dwitunggal Putra Pegadai Tangerang branch in handling customer complaints. This study used a descriptive qualitative method. This research shows that Customer Relations Officers are essential in handling customer complaints and creating customer satisfaction. The Customer Relations Officer's process in resolving customer complaints can be carried out from the start, namely identifying existing problems, what complaints the customer is complaining about, developing a plan to resolve the complaint, and then acting and communicating efforts to improve customer complaints. Moreover, this is the re-evaluation stage of whether the Customer Relations Officer has resolved the problem. Apart from that, it also carries out several strategic steps in relations with customers namely Fact-finding which is it appears that accurate data and evidence support problems, Planning and Programming which  the company creates a way that can connect between companies with customers, Taking Action and Communicating which  the company prioritizes a personal approach to consumers and Evaluation which the company gets a good score from CSI in terms of customer satisfaction. The company can resolve the problems included in the service mechanism.
Management Analysis the Relationship of Merchant Middlemen to Supplier and Customer Pepper in Merancang Ilir Village, East Borneo, Indonesia Daulika, Putri
Poltanesa Vol 25 No 1 (2024): June 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i1.3057

Abstract

The purpose of this study was to: Describe the status and role of middlemen in the trade and marketing of pepper, Describes the purchasing system is being run, describes how to set the price. Explaining SRM and CRM performed by middlemen in maintaining a relationship with supplier and customer. This research used qualitative that have descriptive explanation characteristic. The researcher used participant-observation interviews and photos as the tools of collecting data. The determination participants and key informant for this research used snowball sampling techniques, with one participant and four key informants. This research used qualitative data that have descriptive explanation characteristics, are analyzed descriptively. The results of this study indicate that: Status as a peppers collector in the pepper trading and marketing activities was the person who runs three roles at once, Purchasing system was done by the collectors by collecting and looking for pepper from farmers (suppliers) to be purchased in accordance with market prices, and payment usually by giving cash advance prior to the harvest or by paid upon trading activities are taking place, The system in pricing is applied and executed by an intermediary trader, namely the Mark-Up Pricing Method, amounting to IDR 2,000.00 /kg pepper from the price given to customers, The relationship management of supplier and customer who performed by collectors consist of: CRM activity (real relationship with customers and customer satisfaction), and SRM (commitment, communication, honestly, discussion, and sharing of information).
Ranger Himung: Mitigating Youth Delinquency Through Increasing Legal Resilience with Spoken Media (Madihin) Utami, Suci; Tajmila, Tajmila; Hafizah, Noor; Rahman, Muhammad Abdi; Alroy, Davin
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3091

Abstract

Juvenile delinquency in the city of Banjarmasin is an increasingly worrying social phenomenon, especially with the emergence of trends such as the use of addictive substances and motorcycle gang violence. This trend illustrates the need for immediate intervention to prevent further escalation and maintain the safety of the school environment. Legal awareness education in schools is considered the right strategy to build positive character in adolescents, reduce deviant behavior, and strengthen their legal resilience. This community service study was carried out at SMPN 3 Banjarmasin by applying a socio-legal juridical approach in the form of a serial workshop. This program consists of four series that focus on the formation of harmonious, inclusive, independent, and superior characters through legal counselling delivered in the context of Madihin, a traditional art of South Kalimantan. Spoken Media is an interactive approach used to integrate local cultural values in learning, including the values of tolerance, non-violence, and gender equality. Program evaluation is carried out through pre-tests and post-tests using questionnaires to measure the improvement of student's legal knowledge, understanding, attitudes, and behavior
The Employee Performance Management of the Regional Technical Implementation Unit (UPTD) of the Animal Health and Veterinary Public Health Center of Seruyan Regency in Improving Public Services. Amirulah, Suriyadi; Rahmat, Widya
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3153

Abstract

This research aims to analyze the quality of animal health service management at the Regional Technical Implementation Unit (UPTD) Animal Health Center of Seruyan Regency using the POAC (Planning, Organizing, Actuating, Controlling) management approach. Conducted from June 1 to September 1, 2024, this study employs a qualitative method with descriptive analysis. Data were collected through literature reviews, direct observations, and interviews with staff and management involved in the service delivery process. The findings reveal that the service planning at the UPTD Animal Health Center and Veterinary Public Health has not effectively engaged farmers, which has resulted in a disconnect between the programs offered and the actual needs of the farming community. Although the internal organization of the center is assessed as practical, the accessibility of services for farmers residing in remote areas remains a significant concern that requires attention. The execution of veterinary health services showcases the competence and skills of health workers. However, there are notable deficiencies in communication and the availability of information that hinder effective service delivery. Furthermore, the existing control system does not adequately accommodate user feedback, highlighting an urgent need for enhanced communication channels. Overall, this research aims to provide actionable recommendations to improve the quality of veterinary health services in Seruyan Regency, ultimately fostering a more responsive and user-centered service environment. The insights gained from this study will contribute to the ongoing efforts to align veterinary health services with the community's needs, ensuring better health outcomes for livestock and the farming population.
Training and Utilization of Geographic Information Systems at Rahmatullah Lempake Samarinda Islamic Boarding School Stefano, Andrew; Endayani, Sri
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3158

Abstract

The application of Geographic Information System (GIS) technology in education is becoming increasingly vital for enhancing digital literacy and spatial analysis skills. Rahmatullah Lempake Islamic Boarding School in Samarinda is one of the educational institutions with significant potential to utilize this technology in supporting the management of its environment and local resources. The initiative aims to provide students with training in GIS, enhancing their knowledge and skills in spatial data management and geographic analysis. The training employed a combination of lectures, discussions, and practical sessions using GIS software. It was attended by students aged 12 to 15 and covered foundational topics, such as an introduction to GIS, mapping applications, and data analysis techniques. The results of this training demonstrated a notable improvement in the students' understanding and basic GIS skills, as well as increased awareness of the technology's potential applications in their local environment. The integration of GIS into the educational process offers significant benefits, particularly in enhancing students' technological literacy and spatial analysis capabilities, which can be applied to environmental management activities within the Islamic boarding school. In conclusion, the GIS training at Rahmatullah Lempake Islamic Boarding School has effectively developed the students' foundational skills in technology and geographic analysis, offering practical benefits for future resource management and environmental planning endeavors.
Species Diversity and Food Potential of Orangutans in Genting Tanah Village Forest Suparjo, Suparjo; Suwasono, Raharjo Ari; Lasmito, Lasmito; Suyitno, Agus; Atut, Yohanes
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3159

Abstract

The aim of the research is to determine the diversity of vegetation in the forests of Genting Tanah Village which has the potential to feed orangutans (Pongo pygmaeus morio). The research method is an inventory of sample plots. Data were analyzed quantitatively by calculating the Relative Density, Relative Frequency, Relative Dominance and Diversity Index values. The choice of orangutan food is determined by comparing it based on literature regarding orangutan food. The research identified 67 types of vegetation belonging to 44 families. At tree level there are 20 types of vegetation, with Shorea teysmanniana Dyer being the most important with an Importance Value Index of 78.06%. At pole level there are 32 species, with Combretocarpus rotundatus Miq. has the highest Important Value Index of 74.43%. Genting Tanah village forest also has 40 species of saplings and 41 species of undergrowth. Mallotus muticus Mull. has the highest Importance Value Index of 55.78% in the sapling group, while Hypolytrum nemorum Vahl has the highest Importance Value Index of 21.24% in the seedling and undergrowth group. The species diversity index at the seedling level of 3.24 is considered high, while the species richness index is low at the tree level and moderate at the pole level. Based on the 67 species identified, there are 34 species that have the potential to be a source of orangutan’s food.
Gen Z's Passion for Apparel Products in East Kalimantan, Indonesia Andansari, Dita; Shyafary, Darius; Bhakti, Sektalonir Oscarini Wati
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3165

Abstract

Gen Z has different characteristics from previous generations, such as millennial, Generation X  as well as baby boomers. In addition to having a negative side where Gen Z does not have the strength to survive in his work, it also has several good characteristics including having financial literacy knowledge, having independence, having an understanding of Pancasila values, maintaining local culture, developing quality in the face of global competition in the 5.0 era., generation Z in Indonesia which is considered to uphold a collectivist culture, happiness is closely associated with the achievement of goals, happiness felt by relatives, especially with parents. With the demographic bonus and the potential possessed by Gen Z, it is also necessary to know what order is purchased by Gen Z to meet his needs so that it can be used as a reference to take business or business opportunities. Fashion products are included in the category of products most purchased by Gen Z, which is 37.40%. It is necessary to see how Gen Z chooses fashion products, especially in choosing the right bags. The method used in this study was a qualitative descriptive method. From the results of the analysis, it was found that Gen Z in choosing sling bags and tote bags was different in terms of emotional appeal, design and function. The design of the sling bag has many decorations, it gives less pride and is less comfortable to carry things. Tote bags provide their own versatility, simple design and strong enough to carry goods.
Analysis of Alternative Clean Water Supply in Bira Beach Tourism Area, Bulukumba Regency Sumpala, Andi Gita Tenri; Rajab, Arini; Mahyuddin, Mahyuddin
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3166

Abstract

Clean water is used daily for drinking, sanitation, and other activities that support human life. Clean water has requirements in terms of quality and quantity. Clean water requirements include physical, chemical, and biological parameters with specific threshold values so that, it will not cause side effects when consumed. The quantity of clean water provided can be seen from the amount of raw water available to meet regional needs. This study aims to determine the potential for a clean water supply in the Bira Beach Tourism Area of Bulukumba. The alternatives include boreholes, Regional Drinking Water Company, rainwater harvesting, domestic wastewater reuse, and seawater desalination. The method used in this research is Break Event Point (BEP) to determine the economic price of each alternative water supply and the Analytical Hierarchy Process (AHP) method to choose the most suitable alternative to be used by calculating six criteria, namely quality, quantity, continuity, ecology, and technology. The results of this study indicate that the lowest BEP value is a borehole at IDR 302, then Regional Drinking Water Company at IDR 2,500, seawater desalination at IDR 4,022, domestic wastewater reuse at IDR 6,300 and rainwater harvesting at IDR 16,834, and the results of research using the AHP method rainwater harvesting and wastewater reuse get the highest value of 108.52 and 69.04 respectively.
The Influence of Price Perception and Service Quality on Customer Satisfaction of Maxim Application Putra, Haris Satria; Wartiningsih , Endah; Anggraeni, Anggun Putri; Sofa, Nidia; Firdaus, Risya Zahrotul; Latianingsih, Nining
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3169

Abstract

This study aims to analyze the influence of price perception and service quality on Customer satisfaction with the Maxim online transportation application in Depok City. With the rapid growth of online transportation in the Jabodetabek area, particularly in Depok, Maxim has become one of the preferred service providers due to its competitive pricing and numerous promotions. Based on previous research, factors such as service quality, price, and employee service have been shown to positively affect customer satisfaction. In the increasingly competitive online transportation industry, Customer satisfaction is a crucial factor for success. This study focuses on Maxim Customers in Depok, who are identified by their yellow helmets and jackets. According to data from the Central Bureau of Statistics of Depok City in 2020, the city has a population of over 2 million, but there is still limited research on Customer perceptions of Maxim's services in this area. This research uses a quantitative method with a purposive sampling approach, targeting male and female respondents aged 17 to 30 who have used Maxim’s services at least three times, with a sample of 100 respondents, and using the SmartPLS version 4 program. The results indicate that price perception has a positive and significant effect on Customer satisfaction, with a P-value of 0.001 < 0.05 and a path coefficient of 0.324 or 32.4%. Additionally, service quality is also proven to significantly influence Customer satisfaction, with a P-value of 0.000 < 0.05 and a path coefficient of 0.590 or 59%. These findings indicate that both variables—price perception and service quality—play important roles in determining the satisfaction level of Maxim Customers in Depok City. Therefore, online transportation companies are expected to continuously improve service quality and maintain competitive pricing to ensure customer satisfaction amid fierce competition.
Analysis of The Impact of Digital Transformation and Business Capital on Income Putra, Yoshua Ardy; Mariam , Iis; Syafganti, Imam; Sukaesih, Ina; Sofa, Nidia; Mubarak, Fauzi; Hadikusuma, Riza; Chandra, Yanita Ella Nilla
Poltanesa Vol 25 No 2 (2024): December 2024
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v25i2.3174

Abstract

Digital transformation has changed the business landscape globally, including for Micro, Small, and Medium Enterprises (MSMEs) in the culinary sector. This study aims to analyze the effect of digital transformation and business capital on the income of culinary MSMEs in Baktijaya Village, Depok City. This research approach uses a quantitative method with data collection techniques through questionnaires to culinary MSME respondents in Depok City. The collected data were analyzed using PLS-SEM with the help of SmartPLS. The results of the study show that digital transformation has a positive and significant effect on the income of culinary MSMEs with T-Statistics value of 3.517. In addition, business capital also has a positive and significant effect on business income with T-Statistics value of 5.431. This study contributes to the understanding that the application of information and communication technology and adequate business capital can improve the financial performance of culinary MSMEs, increase operational efficiency, and market reach. The practical implications of this study are the importance of integrating digital technology and optimizing business capital in MSME development strategies in the current digital era, in order to encourage sustainable growth and increase business competitiveness in an increasingly competitive market. MSMEs must be flexible and keep up with the times to continue to maintain their existence and develop their businesses by digitizing.

Page 42 of 56 | Total Record : 555

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