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Journal : Jurnal Bisnis, Manajemen, dan Ekonomi

Pengaruh Kualitas Pelayanan dan Lingkungan Fisik Terhadap Kepuasan Konsumen pada Cafe Unsilent Palembang Novita Damayanti; Muhammad Wadud; Roswaty Roswaty
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 1 No. 1 (2020): Jurnal Bisnis, Manajemen, dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v1i1.22

Abstract

This study aims to investigate the effects of service quality and physical environment on customer satisfaction at the Unsilent Cafe Palembang. Based on the Slovin formula, this study used 99 samples with an accidental technique from a population of 7,710. Data were collected through documentation and questionnaires and analysed using multiple linear regression on SPSS. The results uncover that service quality and physical environment have a positive and significant effect on customer satisfaction. The correlation coefficient (R) of 0.749 proves that service quality and the physical environment have a strong relationship with customer satisfaction. The coefficient of determination (R2) of 0.561 indicates that the contribution of service quality and physical environment explains consumer satisfaction by 56.1%.
Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Stres Kerja Pada Karyawan PT. Kereta Api Indonesia (Persero) Divisi Regional IV Tanjungkarang Mega Selly Ananda; Muhammad Wadud; Susi Handayani
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 2 No. 4 (2021): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v2i4.504

Abstract

This study aims to analyze the effects of workload and work environment on work stress on employees of PT Kereta Api Indonesia Regional Division IV Tanjungkarang. Data of 68 respondents were collected through observation and questionnaires. This study implemented the multiple linear regression method to analyze data. The results unveil that the workload and work environment both partially and simultaneously have significant effects on work stress. This insight can provide benefits for PT Kereta Api Indonesia, Regional Division IV Tanjungkarang. To reduce work stress, the leader of this state-owned company should consider the workload and work environment factors.
Pengaruh Pengembangan Sumber Daya Manusia dan Kemampuan Kerja terhadap Peningkatan Kualitas Produksi di TV Sumsel : PT. TIVI Indonesia Inter Medianet Group) Palembang Siti Shara Aliyah; Muhammad Wadud; Meilin Veronica
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 3 No. 3 (2022): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v3i3.778

Abstract

This study aims to analyze the effects of human resource development and work ability on improving the quality of production on TV Sumsel Palembang. Samples were selected using the saturated sample technique. Data of 60 respondents were collected through a questionnaire and analyzed employing the multiple linear regression method. The results of the investigation exhibit that partially each human resource development and work ability has a significant effect on increasing the quality of production. These empirical findings can provide benefits for TV Sumsel Palembang. The leader of the company should optimize human resource development and employee work abilities factors to improve production quality
Co-Authors Adelia, Christina Aditia, Abdul Rahman Raka Agung Wijaya Agustian, Endy Agustin, Nency Akbar, Achmad Alie, Marzuki Amirul Amirul Andini Apriyanti Anita Anita Anita Anita Apriyanti, Andini Astuti, Kartini Herma Azra’ie K. Rosni Carolina, Dessy Dewi Agnesia Dewi, Pitri Rosmala DP, M. Kurniawan Dwi Mulatsih Ego Goper Emilda, Emilda Emilda, Emilda Endah Dewi Purnamasari Erilio, Marcello Estiana Asri Fadhila Fanny Andre Dwi Taqwa Fatma Triani Fauzan, M Ammar Febri Yanti Fitria Naztha Primaza Gelisa Gelisa Ghina, Aliah Hamid Halin Hamid Halin Harshi Romli Harya, M Zaniko Hidayatullah, M. Fikri Hikmatul Hasanah Indah Tri Satriani Irmansya, Adhe Iwan Efriady Iwan Efriandy JAYA, IRFAN Juhaini Alie Karim, Azizah Kristianing, Endang Kurnia, Wawan Lesmono, Nanda Kurnia Andi Lusiana, Sindi Ayu M Kurniawan DP M. Kurniawan DP M. Kurniawan, M. Manafe, Elbert Manafe, Yoshilda Marisa Marnisah, Luis Mega Selly Ananda Meilin Veronica Monica Sapitri Muhammad Bahrul Ulum Muhammad Zulfikar Nadinta Ardianty Neksen, Alpin Novita Damayanti Oktarini, Rahmi Dwi Omar Hendro Ovellya Hartami Darmawan Putri, Dhea Kharisma Rafiana, Chintya Rafika Sari Rafika Sari Rahmad Chandra Ramadhani, Anaya Okta Reta Rosita Richo Mahendra Rionando, Rionando Riwu Kore, Jefirstson R Roswaty Roswaty Roswaty, Roswaty Rusmianita Rusmianita Sapitri, Monica Saputra, Disky Aji Sari, Mayang Alya Satyawan, Robby Shella Nabila Siti Komariah Siti Komariah Siti Komariah Hildayanti Siti Shara Aliyah Sofi Tamara Susi Handayani Susi Handayani Susi Handayani Syafarudin Syafarudin Tien Yustini Tien Yustini, Tien Utama, Eko Wijaya Putra Utami, Nadia Utami, Sendi Tri Veliano Denise Watak Wulandar, Rika