p-Index From 2021 - 2026
7.987
P-Index
Claim Missing Document
Check
Articles

Analysis of The Effect of Service Quality on The Level of Satisfaction, Trust and Interest In Revisiting Outpatients At The Hospital dr. Soepraoen Malang Junaidi, Anang; Siyoto, Sandu; Nurwijayanti, Nurwijayanti
Journal for Research in Public Health Vol. 1 No. 1 (2019): July
Publisher : Master of Public Health Program Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The hospital as a health service institution is required to provide a complete service and always maintain the quality of its services. Data on the number of visits of patients in the outpatient poly hospital Dr. Soepraoen Malang in the period of 2016-2017 and in 2018 the number of visits has still not increased and there are still complaints from outpatients on the quality of services provided. This shows that the service has not been optimal. The consumer interest in using the services of the same service provider is strongly influenced by the experience of satisfaction with the services provided previously. Patient satisfaction with hospital services will have an impact on repeat visits and trust in the hospital. The purpose of this study was to analyze the effect of service quality on the level of satisfaction, trust and interest in revisiting outpatients in Dr Soepraoen Hospital Malang. The research design used is quantitative by using analytic surveys. The research design uses Cross Sectional with Accidental Sampling method with a sample of 100 respondents. Data collection using closed questionnaires and interviews. The data analysis used is descriptive analysis, and path analysis. The results showed that the Service Quality variable had a significant effect on the Satisfaction variable; Service Quality variables have a significant effect on the Trust variable; Service Quality variables have a significant effect on the Interest of Revisiting and there is also a joint effect of the variable Quality of Service, Satisfaction, Trust has a significant effect on the Interest in Revisiting Outpatient Hospital Dr. Soepraoen Malang with p-value <0.05. Based on the research, it is necessary to do further research qualitatively about unsatisfactory hospital services.
The Effect of Motivation, Competence and Work Environment on Employee Performance in Brawijaya Hospital Lawang Malang Wardani, Silvia Intan; Peristiowati, Yuly; Nurwijayanti
Journal for Research in Public Health Vol. 2 No. 1 (2020): July
Publisher : Master of Public Health Program Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

A hospital is a part of a health facility where the community obtains health services. One of the staff in the hospital who has a great influence on the quality of hospital services is the employee with his service. This study aims to determine the effect of motivation, competence and work environment on employee performance in Brawijaya Lawang-Malang Hospital. The sample in this study were all employees who worked as employees at Brawijya Lawang Malang Hospital as many as 102 people. The data analysis method used is linear regression. The results of the study show that motivation, competence and work environment together influence employee performance (n = 67,120; p = 0,000). While partially there is an influence between motivation on employee performance (n = 9.710; p = 0.023), between competency against employee performance (n = 5.894; p = 0,000), and between work environment on employee performance (n = 5.237; p = 0.000 ) Whereas the regression equation is Y = 1,721 + 0,518X1 + 1,072X2 + 0,137X3, where Y is performance, X1 is motivation, X2 is competence and X3 is work environment. While the value of Adjusted R Square 0.783 means that the variables of motivation, competence and work environment affect employee performance by 78.3% while the remaining 21.7% is influenced by other variables not included in this study. Management of Brawijya Lawang Malang Hospital needs to do tips to increase motivation, competence and pay attention to the work environment that can improve employee performance. Improving nurse performance can have an impact on improving the quality of hospital services
Disiplin Kerja dan Kompetensi Karyawan Sebagai Determinan Kepuasan Pasien Rawat Jalan Rusiana Rahayu; Sentot Imam Suprapto; Nurwijayanti Nurwijayanti
Jurnal Penelitian Kesehatan SUARA FORIKES Vol 15, No 3 (2024): Juli-September 2024
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf15335

Abstract

Health centers are obliged to provide quality health services so that they can provide satisfaction to patients. To realize patient satisfaction, health centers must have employees with high work discipline and reliable competence. The purpose of this study was to analyze the effect of work discipline and employee competence on the satisfaction of outpatients at health centers. This study used a cross-sectional design. The sample was 367 patients who came to the health center, who were selected using the accidental sampling technique. Data were collected using a questionnaire, then analyzed using multiple linear regression tests. The results showed that the p value for the F test was 0.000, which indicated that work discipline and employee competence had a significant effect simultaneously on patient satisfaction. The t test for work discipline showed a p value of 0.002, meaning that there was an effect of work discipline on patient satisfaction. The t test for employee competence showed a p value of 0.004, meaning that there was an effect of employee competence on patient satisfaction. Furthermore, it was concluded that work discipline and employee competence were determinants of outpatient satisfaction at Mojo Health Center, Kediri Regency.Keywords: patient satisfaction; work discipline; employee competence ABSTRAK Puskesmas berkewajiban memberikan pelayanan kesehatan yang berkualitas sehingga dapat memberikan kepuasan kepada pasien. Untuk mewujudkan kepuasan pasien, puskesmas harus memiliki karyawan dengan disiplin kerja yang tinggi dan kompetensi yang handal. Tujuan penelitian ini adalah untuk menganalisis pengaruh disiplin kerja dan kompetensi karyawan terhadap kepuasan pasien rawat jalan puskesmas. Penelitian ini menggunakan desain cross-sectional. Sampel adalah 367  pasien yang berobat ke puskesmas, yang diseleksi  dengan teknik accidental sampling. Data dikumpulkan menggunakan kuesioner, lalu dianalisis dengan uji regresi linier berganda. Hasil penelitian menunjukkan bahwa nilai p untuk uji F adalah 0,000, yang menunjukkan bahwa disiplin kerja dan kompetensi karyawan berpengaruh signifikan secara simultan terhadap kepuasan pasien. Uji t untuk disiplin kerja menunjukkan nilai p adalah 0,002, berarti ada pengaruh disiplin kerja terhadap kepuasan pasien. Uji t kompetensi karyawan menunjukkan nilai p adalah 0,004, berarti ada pengaruh kompetensi karyawan terhadap kepuasan pasien. Selanjutnya disimpulkan bahwa disiplin kerja dan kompetensi karyawan merupakan determinan kepuasan pasien rawat jalan di Puskesmas Mojo, Kabupaten Kediri.Kata kunci: kepuasan pasien; disiplin kerja; kompetensi karyawan
Ergonomic Training untuk Memperbaiki Intensitas Nyeri dan Aktivitas Fungsional Penderita Nyeri Pinggang Agus Setiyawan; Ratna Wardani; Nurdina Nurdina; Nurwijayanti Nurwijayanti
Jurnal Penelitian Kesehatan SUARA FORIKES 2022
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf13nk451

Abstract

Ergonomic training is a training that discusses certain positions to optimize body position when carrying out functional activities. This study aims to determine the effect of ergonomic training for low back pain sufferers on pain intensity and functional activity in employees of RSU Aisyiyah Ponorogo. This study applied a cross-sectional design, involving 79 respondents who were selected randomly. The data were obtained by filling out a questionnaire, then analyzed using a linear regression test. The results showed that there was a negative effect of ergonomic training on pain intensity. This showed that ergonomic training can reduce the risk of low back pain. In addition, there was a negative effect of ergonomic training on functional activity pain. This showed that ergonomic training can reduce the potential for functional pain in workers.Keywords: occupational disease; low back pain; ergonomic training ABSTRAK Ergonomic training merupakan sebuah pelatihan yang membahas terkait posisi tertentu untuk optimalisasi posisi tubuh saat melakukan aktivitas fungsional. Penelitian ini berujuan untuk mengetahui pengaruh ergonomic training untuk penderita low back pain terhadap intensitas nyeri dan aktivitas fungsional pada karyawan RSU Aisyiyah Ponorogo. Penelitian ini menerapkan rancangan cross-sectional, yang melibatkan 79 responden yang dipilih secara random. Data diperoleh melalui pengisian kuesioner, lalu dianalisis menggunakan uji regresi linier. Hasil penelitian menunjukkan adanya pengaruh negatif dari ergonomic training terhadap intensitas nyeri. Ini menunjukkan bahwa ergonomic training mampu menurunkan resiko low back pain. Selain itu terdapat pengaruh negatif dari ergonomic training terhadap nyeri aktivitas fungsional. Ini menunjukkan bahwa ergonomic training mampu menurunkan potensi nyeri fungsional pekerja.Kata kunci: penyakit akibat kerja; low back pain; ergonomic training
Static dan Dynamic Stretching Exercise Meningkatkan Kemampuan Sprint pada Pemain Sepak Bola Ryan Hidayatullah; Nurwijayanti Nurwijayanti; Novita Anna Anggraeni; Indasah Indasah; Byba Melda Suhita
Jurnal Penelitian Kesehatan SUARA FORIKES 2022
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf13nk359

Abstract

Football is one of the sports that is in great demand by the public. Early childhood sports injuries can occur due to various things while undergoing training or during matches, such as physical training, techniques and tactics that are not programmed properly. Elasticity plays a role as an important factor that affects the increase in speed. Muscle elasticity must be maintained in order to produce good speed. The purpose of this study was to analyze the benefits of static and dynamic stretching exercises to increase the speed (sprint) of soccer players. This research was carried out for 6 weeks with the intensity of training 3 times a week from April 2022 to May 2022, involving 27 Paramed FC soccer players. The measuring instrument used to measure running speed is the 30 Meter Sprint Test. In the Static Stretching (K1), Dynamic Stretching (K2) and Control Group (K3) treatment groups, the pretest-posttest values showed that the data were normally distributed (p > 0.05). In the pretest-posttest after the Static Stretching (K1) treatment, Dynamic Stretching (K2) Control Group (K3) obtained a p value <0.05, which means that there is a significant difference between the pretest and posttest. It can be concluded that the interventions provided are effective in increasing sprint ability in soccer players.Keywords: static stretching; dynamic stretching; sprints; football ABSTRAK Sepak bola menjadi salah satu cabang olahraga yang sangat diminati oleh masyarakat. Cedera olahraga sepak bola usia dini dapat terjadi karena berbagai hal saat menjalani latihan maupun saat bertanding, seperti latihan fisik, teknik dan taktik yang tidak terprogram dengan baik. Elastisitas memegang peranan sebagai faktor penting yang berpengaruh terhadap peningkatan kecepatan. Elastisitas otot harus dipelihara agar dapat menghasilkan kecepatan yang baik. Tujuan penelitian ini adalah menganalisis manfaat latihan static dan dynamic stretching untuk meningkatkan kemampuan kecepatan (sprint) pada pemain sepak bola. Penelitian ini dilaksanakan selama 6 minggu dengan intensitas latihan 3 kali dalam seminggu  pada bulan April 2022 sampai Mei 2022, dengan melibatkan 27 pemain sepak bola Paramed FC. Alat ukur yang digunakan untuk mengukur kecepatan lari adalah 30 Metre Sprint Test. Pada kelompok perlakuan Static Stretching (K1), Dynamic Stretching (K2) dan Control Group (K3) nilai pretest-posttest menunjukkan data terdistribusi normal (p >0,05). Pada pretest-posttest setelah dilakukan perlakuan Static Stretching (K1), Dynamic Stretching (K2) Control Group(K3) didapatkan nilai p <0,05, yang bermakna bahwa terdapat perbedaan yang signifikan antara pretest dan posttest. Dapat disimpulkan bahwa intervensi yang diberikan efektif untuk meningkatkan kemampuan sprint pada pemain sepak bola.Kata kunci: static stretching; dynamic stretching; sprint; sepakbola
STRATEGI PENURUNAN ANGKA KEJADIAN ANEMIA IBU HAMIL DI PUSKESMAS RUKUN LIMA ENDE Nancy Natalia Dharmawan; Indasah Indasah; Nurwijayanti Nurwijayanti3; Risyan Karnain; Risyan Karnain; Raudatul Hikmah
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 3: Agustus 2022
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jabdi.v2i3.3375

Abstract

Pengabdian masyarakat ini mengkaji tentang strategi penurunan angka kejadian anemia ibu hamil di puskesmas. Tujuan pengabdian masyarakat ini yaitu menganalisis faktor-faktor yang menyebabkan belum optimalnya pencapaian target cakupan ibu hamil yang mengalami anemia. Tujuan khusus pengabdian masyarakat ini yaitu menentukan prioritas penyelesaian masalah terkait belum tercapainya target cakupan ibu hamil anemia menggunakan diagram fishbone, analisis USG dan analisis SWOT
RELATIONSHIP BETWEEN CFBM PATTERN BY MOTHERS AND CHILD GROWTH AGED 6–24 MONTHS Panca Radono; Kurnia Wira Susanti; Riza Tsalatsatul M; Nurwijayanti
Jurnal SMART Keperawatan Vol. 12 No. 2: DECEMBER 2025
Publisher : Universitas Karya Husada Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34310/6ndmqv70

Abstract

Introduction: Nutritional problems are crucial in human life. Malnutrition affects health by increasing morbidity, mortality, and disability while also reducing a country's human resource quality. Objective: This study analyzes the relationship between maternal complementary feeding patterns and child growth among children aged 6 to 24 months in Bago Village. Methods: This research employs an observational analytic method with a cross-sectional approach. A total of 80 respondents were selected using accidental sampling. The independent variable is maternal knowledge about complementary feeding, while the dependent variable is child growth. Data analysis was conducted using the Spearman Rho test to examine the relationship between the two variables. Result: Findings indicate that 43 mothers (53.8%) demonstrated good complementary feeding practices, while 71 children (88.8%) exhibited good growth. The Spearman Rho test yielded a p-value of 0.000 (<0.05), leading to the rejection of H0 and acceptance of H1. This confirms a significant correlation between maternal complementary feeding patterns and child growth. Conclusion: proper complementary feeding is essential for meeting toddlers' nutritional needs. Adequate nutrition supports optimal growth and development, while growth barriers may manifest as weight discrepancies relative to age.  
Determinants of Elderly Health Service Utilization in Mangunrejo Village, Wonorejo Health Center Working Area Ngadiluwih District, Kediri Regency Ismiaty, Emy; Puspitasari, Yenny; Nurwijayanti, Nurwijayanti
MAHESA : Malahayati Health Student Journal Vol 4, No 4 (2024): Volume 4 Nomor 4 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i4.14128

Abstract

 ABSTRACT National data in 2016, the utilization of elderly posyandu was only 5.39% with an increase of 13.23% in 2017. The proportion of elderly people served in East Java Province fluctuated, in 2016 it was 62, in 2017 it decreased by 49 and increased again in 2018 by 75%. Meanwhile, data on elderly health services at Wonorejo health centers in 2022 amounted to 63.4%. This data shows the lack of utilization of posyandu services for the elderly. The aim of this research is to analyze the determinants of utilization of posyandu services for the elderly in Mangunrejo Village, Wonorejo Health Center Working Area, Ngadiluwih District, Kediri Regency. This type of research is Observational Analytical. This study used a cross-sectional design. Respondents were taken using purposive sampling technique. Population of all elderly people in Mangunrejo Village, Wonorejo Health Center Working Area, Ngadiluwih District, Kediri Regency. The sample size was 253 people. Independent variables are service quality, attitudes and cadre roles. The dependent variable is the use of posyandu services for the elderly. Statistical tests use Logistic Regression.service quality was in the good category, namely 158 people (62.5%). the attitude of respondents in the negative category was 137 people (54.2%). the role of cadres in the good category is 140 people (55.3%). The utilization of elderly posyandu services is in the good category, namely 156 people (61.7%), the influence of service quality on the utilization of elderly posyandu services with a significance value of 0.003 <0.05. the influence of attitudes on the use of posyandu services for the elderly with a significance value of 0.001 < 0.05, the influence of the role of cadres on the use of posyandu services for the elderly with a significance value of 0.023 < 0.05. there is an influence of service quality, attitudes and roles of cadres on the utilization of posyandu services for the elderly in Mangunrejo Village, Wonorejo Health Center Working Area, Ngadiluwih District, Kediri Regency. Keywords:Service Quality, Attitude, Role of Cadres, Elderly Posyandu 
Edukasi Pencegahan dan Penanganan Anemia untuk Meningkatkan Kualitas Hidup Remaja Putri di Kab. Kramatwatu. Provinsi Banten Nurwijayanti, Nurwijayanti; Agustin, Evi Avicenna
Jurnal Pengabdian Masyarakat Bhinneka Vol. 3 No. 4 (2025): Bulan Juli
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v3i4.124

Abstract

Laporan ini menyajikan tema dari sebuah studi yang bertujuan untuk meningkatkan kualitas hidup remaja putri di wilayah Kramatwatu melalui edukasi tentang pencegahan dan penanganan anemia. Anemia merupakan masalah kesehatan yang signifikan di Indonesia, dengan prevalensi mencapai 37,3% di kalangan remaja putri berusia 15 - 24 tahun yang sering disebabkan oleh defisiensi zat besi akibat pola makan yang tidak sehat dan kurangnya pengetahuan gizi. Intervensi yang terfokus telah dilaksanakan untuk meningkatkan pengetahuan tentang suplementasi zat besi dan praktik diet yang baik. Data yang dikumpullkan melalui kuesioner menunjukkan peningkatan signifikan dalam tingkat pengetahuan setelah intervensi dengan skor meningkat dari rentang pretest 5 - 8 menjadi rentang post-test 9 - 10 yang menujukkan efektivitas pendekatan edukasi. Metode yang digunakan dalam penelitian yaitu Tahap Persiapan untuk mempersiapkan segala teknis dalam pelaksanaan, Pengembangan Materi untuk mempersiapkan dalam informatif, Alat Penilaian Kesehatan untuk mengatur lokasi kegiatan, dan Pengumpulan dan Analisis Data ini menunjukkan peningkatan signifikan. Penelitian ini menyimpulkan bahwa kampanye gizi yang inovatif dan menarik yang disesuaikan untuk remaja sangat penting untuk mempertahankan perbaikan kesehatan dalam demografi ini.
Factors Analysis That Affecting The Treatment Success In Tb Patients In Situbondo Regency Sasmita, Hasri Yulia; Peristiowati, Yuly; Nurwijayanti
Indonesian Journal of Tropical and Infectious Disease Vol. 13 No. 1 (2025)
Publisher : Institute of Topical Disease Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ijtid.v13i1.59100

Abstract

Tuberculosis (TB) remains one of the top 10 lethal infectious diseases). In addition, the low case detection rate indicates that the community still has a large number of sources of transmission. Directly Observed Treatment Short-course (DOTS) strategy aims to reduce the new TB cases number by 80% and deaths by up to 90% in 2030. Drug-resistant TB cases especially multidrug resistant TB, exacerbate tuberculosis control because they receive TB treatment irregularly and do not comply to recommended treatment schedules, nonetheless, consistent treatment is critical to successful TB treatment. TB data in Situbondo district show that case detection was 911 out of 1539 cases or 59.14% and treatment success rate was 275 out of 911 cases or 30.2%. This study aims to examine the influence of knowledge, medication supervisors, family support, drug side effects, attitudes, length of treatment, and house physical environment on the treatment success through medication compliance factors. This research is explanatory with 196 respondents while the analysis uses SMART PLS 4.1.0.3. There is a direct influence of medication supervisors, family support, drug side effects, house physical environment and medication compliance and an indirect influence of medication supervisors, family support, drug side effects, and attitudes to TB treatment success. It is hoped that Public Health Centre officers can be more active to educate, detect TB suspect, and also supervise patient so compliance and treatment can be achieved. The patient's family can be more active in providing support during the treatment period for TB sufferers.
Co-Authors Abiddin, Andi Hayyun Adetya Wahyu Dwi Jaya Agung Cahyono Agung Sudibdyo Agus Setiyawan Agusta Dian Ellina Agustin Widyowati Agustin, Evi Avicenna Alfi Yudisianto Alfi Yudisianto Andin Ajeng Rahmawati Anwar, Muhammad Choirul Arfah, Andi Muh Arif Mustofa Armando Hadyono JS Aulia Rahman Billy Anoraga, Aditya Butar-Butar, Maria Haryanti Byba Melda Suhita Byba Melda Suhita Byba Melda Suhita Dali, Agus Salim Dhandi Hidayatullah Diyah Herowati Duri, Vinca Rosa Swastika Ekawati Wasis Wijayati ellina, agusta dian Emy Ismiaty, Emy Ester Lita Maratade Evi Kurniawati Firnawati, Derlin Fitri, Jufenti Ade Fresvian Jenrivo Gempi Tri Sumini Gretta Hapsari Amalya Hadi Santoso Harpika, Isa Hidayat, Titien Altini Indah Triningsih Indasah Indasah Ira Nurdiana Irwan Syahputra, Irwan Izzah El Maila Jalu, Prastyantoko Kukuh Joko Prasetyo Josefina Neltji Malisngorar Junaidi, Anang Justanti, Chusnul Koesnadi Koesnadi Kurnia Wira Susanti Lasito Lia Retno Wulan Sari Martins, Noelio Auxilio Pedro Miftakhul Muthohiroh Muhammad Saleh Muji Murtiningsih Nancy Natalia Dharmawan Ning Arti Wulandari, Ning Arti Nisa Diani Amalia Novita Ana Anggraini Novita Ana Anggraini Novita Anna Anggraeni Nur Aini Fatimah Nurdina Nurdina Nurdina Nurdina Nusantarie, Krit Mahayuning Osnawati H. Marsaoly Panca Radono Parinding, Yunus Poni Angelia Poppy Hidayat Priawan, Hendra Prima Dewi Prima Dewi Kusumawati Prima Dewi Kusumawati Puspitasari, Yenny Putri Retno Wijaya Radiktyasari, Asty Rahmania Ambarika Rahmania Ambarika Ratna Wardani Ratna Wardani Ratna Wardani Raudatul Hikmah Reny Tri Febriani Retnaningsih, Widiani Ririt Ika Lestari Rischa Devi Hayuningtyas Risyan Karnain Risyan Karnain Rita Sugihati Riza Tsalatsatul Mufida Ruri Firmansyah Rusiana Rahayu Ryan Hidayatullah Sad Omega Kencanawaty Salsabila, Unik Hanifah Samad, Andi Muh. Arfah Saputra Sandu Siyoto Sandu Siyoto, Sandu Sasmita, Hasri Yulia Sentot Imam Suprapto Sentot Imam Suprapto Sentot Imam Suprapto Siska Saidi Rizali Sismulyanto Siswati, Heni Siswati, Heni Siti Farida Siti Farida Noor Laila Sofyan Wahyu Sofyan Wahyu Kumara Sri Kardjati Sri Kardjati Maria Sri Wahyuningsih Sri Yuni Windu Puri Sudewa, I Gusti Ngurah Wisnu Sugiati Sugiati Sunyoto Sunyoto Suwarsi Suwarsi Tallupadang, Resty Tri Hari Wahyuningtyas Wahyuni, Retno Dwi Wardani, Ratna Wardani, Silvia Intan Wening Palupi Dewi Winda Gusya Wuryani, Denik Yenny Puspitasari Yohanes Deo Fau Yuli Peristiowati, Yuli Yuly Periostiawati Yuly Peristiowati Zulkipli Zulkipli