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All Journal JURNAL SISTEM INFORMASI BISNIS TEKNOLOGI: Jurnal Ilmiah Sistem Informasi Jurnal Informatika dan Teknik Elektro Terapan Jurnas Nasional Teknologi dan Sistem Informasi Register: Jurnal Ilmiah Teknologi Sistem Informasi Sistemasi: Jurnal Sistem Informasi Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Sains dan Teknologi (SAINTEK) JATI (Jurnal Mahasiswa Teknik Informatika) Jifosi Nusantara Science and Technology Proceedings Journal of Computer and Information Systems Ampera Djtechno: Jurnal Teknologi Informasi JUSTIN (Jurnal Sistem dan Teknologi Informasi) International Journal Of Computer, Network Security and Information System (IJCONSIST) Journal of Computer Science and Information Systems (JCoInS) BISMA (Bisnis dan Manajemen) Jurnal Sains dan Teknologi Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal MDP Student Conference ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Ilmiah Sistem Informasi Jurnal Komunitas (Komunikasi Tiada Batas) Submit : Jurnal Ilmiah Teknologi Informasi dan Sains
Wulansari, Anita
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Analysis of User Acceptance of Bus Ticket Application Using a Modified UTAUT Model (Case Study: RedBus Application) Trinanda Sanni, Bella; Wulansari, Anita; Rahmawati, Rafika
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4712

Abstract

The advancement of digital technology has driven the adoption of mobile-based transportation applications, such as RedBus—an online bus ticket booking platform. Despite experiencing significant growth, RedBus faces challenges in user acceptance, marked by a decline in positive reviews and an increase in user complaints during 2023–2024. Therefore, it is crucial to understand the factors that influence user acceptance and their decision to continue using the application. This study analyzes these factors using a modified UTAUT model by incorporating external variables such as Habit, Perceived Cost, Customer Satisfaction, and Repurchase Intention. A quantitative analysis was conducted using the PLS-SEM method with SmartPLS 3.0 software, involving 413 respondents selected through purposive sampling. The results show that nine hypotheses were accepted while four were rejected. The variables Performance Expectancy and Facilitating Conditions significantly influenced Trust, whereas Effort Expectancy and Social Influence did not. Performance Expectancy, Effort Expectancy, and Facilitating Conditions had a significant impact on Purchase Decision, while Social Influence did not. Trust was found to mediate the relationship between several variables and Purchase Decision, which in turn affected Customer Satisfaction. Perceived Cost and Customer Satisfaction influenced Repurchase Intention, while Habit had no significant effect. These findings highlight the importance of improving service quality, ease of access, and user trust to maintain customer loyalty toward the RedBus application.
ANALISIS FAKTOR PENERIMAAN PENGGUNA SIAMIK UPN VETERAN JAWA TIMUR Lumintang, Qolbi Adi; Rahmawati, Dian; Rizka Faridiana, Prihandini Daffa Nur; Wulansari, Anita
Djtechno: Jurnal Teknologi Informasi Vol 4, No 1 (2023): Juli
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/djtechno.v4i1.3305

Abstract

Perkembangan teknologi telah mengalami kemajuan pesat di berbagai sektor, termasuk dalam bidang pendidikan. Salah satu aspek yang penting dalam mendukung kegiatan akademik dan proses belajar mengajar adalah penggunaan sistem informasi akademik. Aplikasi Sistem Informasi Akademik (SIAMIK) merupakan sistem informasi yang mempermudah mahasiswa dalam mengelola kartu rencana studi, presensi kuliah,  transkrip, dan informasi yang ada di UPN “Veteran” Jawa Timur secara daring.  Penelitian ini bertujuan untuk menganalisis fakor-faktor yang mempengaruhi penerimaan penggunaan Sistem Informasi Akademik. Metode penelitian yang digunakan yaitu model Unified Theory of Acceptance and Use Of Technology (UTAUT). Sampel data yang digunakan yaitu sebanyak 100 mahasiswa dari 7 fakultas. Data tersebut kemudian dianalisis menggunakan aplikasi SmartPLS. Hasil yang didapatkan dari penelitian ini yaitu Performance Expectancy, Effort Expectancy, dan Social Influence, masing-masing memiliki pengaruh signifikan terhadap Behavioral Intention. Namun, pada faktor Facilitating Condition berpengaruh positif  tetapi tidak signifikan terhadap Behavioral Intention. Selain itu, Behavioral Intention juga memiliki pengaruh signifikan terhadap Use Behavior.
ANALISIS FAKTOR TINGKAT KEPERCAYAAN PENGGUNAAN QRIS PADA UMKM DI SURABAYA MENGGUNAKAN TECHNOLOGY ACCEPTANCE MODEL (TAM) Jati, Ahmad Galih Nur; Margono, Ferdi Puguh; Ardiyono, Taufiq Arinta; Wulansari, Anita
Djtechno: Jurnal Teknologi Informasi Vol 4, No 1 (2023): Juli
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/djtechno.v4i1.3319

Abstract

Pertumbuhan teknologi telah mengalami kemajuan pesat di berbagai sektor, termasuk di Usaha Mikro, Kecil, dan Menengah (UMKM). Salah satu aspek penting dalam mendukung UMKM adalah penggunaan metode pembayaran QRIS (Quick Response Code Indonesian Standard), yang merupakan bentuk pembayaran elektronik yang semakin populer di Indonesia, terutama di kalangan pelaku UMKM. Meskipun demikian, tidak semua UMKM mengadopsi teknologi QRIS ini dikarenakan kurangnya kepercayaan dan pengetahuan yang dimiliki oleh pemilik UMKM. Oleh karena itu, tujuan dari penelitian ini adalah untuk menganalisis faktor-faktor yang mempengaruhi tingkat kepercayaan penggunaan QRIS pada UMKM dengan menggunakan Technology Acceptance Model (TAM). Penelitian ini akan menggunakan sampel data sebanyak 100 responden yang merupakan pemilik atau pekerja UMKM yang menerapkan pembayaran QRIS di daerah Surabaya. Faktor-faktor yang akan diteliti meliputi kemampuan menggunakan komputer (CSE), persepsi kegunaan/manfaat (POU), persepsi kemudahan penggunaan (PEU), sikap pengguna (ATU), minat perilaku (BEI), dan penggunaan sesungguhnya (ACU). Dengan menganalisis faktor-faktor ini, diharapkan penelitian ini dapat memberikan pemahaman yang lebih mendalam tentang tingkat kepercayaan penggunaan QRIS oleh UMKM di Surabaya.
EVALUASI FAKTOR-FAKTOR YANG MEMENGARUHI KEPUASAN PENGGUNA APLIKASI SATUSEHAT SEBAGAI PLATFORM LAYANAN KESEHATAN DIGITAL MENGGUNAKAN MODEL UTAUT DAN DELONE & MCLEAN Suwandi, Safitri Pradhista; Pratama, Arista; Wulansari, Anita
ILTEK : Jurnal Teknologi Vol. 20 No. 02 (2025): ILTEK : Jurnal Teknologi
Publisher : Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/iltek.v20i02.307

Abstract

SatuSehat merupakan platform layanan kesehatan digital resmi Kementerian Kesehatan RI yang mengintegrasikan berbagai sistem informasi kesehatan. Meski menjadi bagian dari transformasi digital nasional, aplikasi ini masih memperoleh rating rendah akibat kendala stabilitas, kompleksitas fitur, dan kecepatan layanan yang berdampak pada kepuasan serta niat penggunaan. Penelitian ini bertujuan mengevaluasi faktor-faktor yang memengaruhi kepuasan pengguna aplikasi SatuSehat dengan menggunakan model UTAUT dan Delone & McLean. Enam hipotesis diajukan, yaitu System Quality, Information Quality, Service Quality, Effort Expectancy, dan Performance Expectancy berpengaruh positif signifikan terhadap User Satisfaction, serta User Satisfaction berpengaruh positif signifikan terhadap Continuance Intention. Analisis dilakukan dengan teknik PLS-SEM menggunakan software SmartPLS 4. Jumlah responden sebanyak 400 orang, ditentukan melalui rumus Slovin dengan metode purposive sampling. Hasil penelitian menunjukkan bahwa faktor System Quality, Information Quality, Service Quality, Effort Expectancy, dan Performance Expectancy berpengaruh positif dan signifikan terhadap kepuasan pengguna berdasarkan uji path coefficient dengan P-values < 0.05 dan T-statistic ≥ 1.645. Selain itu, User Satisfaction terbukti berpengaruh positif signifikan terhadap Continuance Intention. Hal ini berarti semakin tinggi kepuasan pengguna, semakin besar pula niat mereka untuk terus menggunakan aplikasi SatuSehat.
Cryptocurrency investment adoption: an analysis of Indodax application acceptance using UTAUT2 Wulansari, Anita; Alisia, Raffi Abdillah Putra; Rahmawati, Rafika
BISMA (Bisnis dan Manajemen) Vol. 18 No. 2 (2026)
Publisher : Universitas Negeri Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/bisma.v18n2.p159-183

Abstract

This study examines the determinants of cryptocurrency investment adoption through the Indodax application by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). Specifically, it investigates the mediating role of performance expectancy in linking effort expectancy and trust to behavioral intention. Data were collected from 417 Indodax users in Indonesia and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that performance expectancy significantly influences behavioral intention, while effort expectancy and trust do not have significant direct effects. However, both variables indirectly influence behavioral intention through performance expectancy. This indicates that users prioritize expected benefits over ease of use and trust when making investment decisions in high-risk environments. This study extends UTAUT2 by demonstrating that, in high-risk fintech contexts, adoption behavior follows an indirect and sequential cognitive evaluation process. It provides empirical evidence from the Indonesian cryptocurrency market and highlights the conditional applicability of UTAUT2 in emerging digital investment ecosystems.
Behavior Analysis on PLN Mobile Users Using UTAUT Method Paramita S., Amanda; Pratama, Arista; Wulansari, Anita
Jurnal Riset Informatika Vol. 5 No. 1 (2022): December 2022
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v5i1.203

Abstract

The advancement of information technology is currently accelerating in all aspects of life. The presence of information technology, which is constantly evolving, makes it easier for users to use information systems. Technological advancements show that information technology is not currently required for businesses or organizations. PT. PLN (Persero) is a State-Owned Enterprise (BUMN) in the electricity sector that controls, supplies, and serves the community's electricity needs. PT. PLN (Persero) is committed to improving electricity services for all customers. PT. PLN (Persero) provides innovation through the PLN Mobile Application to improve electrical services. The PLN Mobile Application provides users with up-to-date information on electricity services, allows them to register independently based on their needs, and calculates costs. This research aimed to identify the behavioral factors influencing users' acceptance of the PLN Mobile Application. The UTAUT model was used for the research, and it was modified with seven variables: performance expectation, effort expectation, social influence, facilitating conditions, trust, information quality, and behavioral Intention. Sampling using the Probability Sampling Technique, with Random Sampling as the sampling type. The sample size was 400 Surabaya City respondents who used the PLN Mobile Application. SEM-PLS and SmartPls 3 software were used to analyze research data. According to the research finding, the factors influencing Behavioral Intention or user behavior on the PLN Mobile Application were Performance Expectancy, Effort Expectancy, Facilitating Conditions, and Social Influence (p-value 0, 05). In contrast, Trust and Information Quality had no positive and insignificant effect on Behavioral Intention.
Systematic Literature Review: Tren Gamifikasi dalam Mobile-Assisted Language Learning Naufal, Muhammad Rakha; Pratama, Arista; Wulansari, Anita
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15428

Abstract

This study investigates the impact of gamification trends in Mobile-Assisted Language Learning (MALL) through a Systematic Literature Review (SLR). The study aims to identify dominant gamification elements and examine their contribution to language learning effectiveness. The review was conducted using the PRISMA protocol, supported by clear inclusion–exclusion criteria and quality assessment to ensure methodological rigor. Fifteen journal articles published between 2022 and 2026 were analyzed. The findings indicate that points/XP, feedback, and leaderboards are the most frequently applied gamification elements in MALL. Overall, gamification demonstrates a positive impact on language learning by enhancing learners’ motivation, engagement, learning consistency, and vocabulary retention. These results confirm that gamification serves as an effective pedagogical strategy in supporting mobile-based language learning when implemented with appropriate instructional design.
Adopsi AIGC oleh Mahasiswa Desain: Efisiensi, Etika, dan Kreativitas Enggrayni, Freya; Wulansari, Anita; Rinjeni, Tri Puspa
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15498

Abstract

This study aims to understand how Artificial Intelligence Generated Content (AIGC) is adopted by design students by examining the theoretical framework used and the factors that influence the intention and behavior of its use. The study was conducted through a systematic literature review by searching scientific databases and relevant references. The results of the analysis show that models such as the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT) are most frequently used, with a focus on perceived usefulness, ease of use, and performance expectations. However, in the context of design, the adoption of AIGC is also influenced by psychological factors, such as perceptions of risk and anxiety about AI, as well as ethical issues related to originality and creative integrity. These findings indicate that the acceptance of AIGC is not only a technical issue but also involves psychological considerations and creative values in the design learning process.
Analisis Kesuksesan Learning Management System (LMS) Menggunakan Model ISSM Pada PT. XYZ Rasyidin, Reghi Givansa; Faroqi, Asif; Wulansari, Anita
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 2 (2023): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2023)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jemsi.v5i2.1689

Abstract

The use of the Learning Management System (LMS) is one form of technological advancement in the field of education used by PT. XYZ, where PT. XYZ provides a learning platform using this method. The Learning Management System method, which is considered a one-way learning method, raises issues where users can only access learning materials in the form of videos but cannot interact with the instructors, making it impossible for users to ask questions related to the material provided. This has an impact on users who are deemed not to be maximizing their understanding and ability to answer questions related to the given material. This research aims to explore the factors of the effectiveness of the Learning Management System at PT. XYZ based on the DeLone and McLean (DLML) model. The research method used in this study is quantitative. The results of this research are that the factors that most influence the success of the Learning Management System are User Satisfaction and Net Benefits, where these two indicators are influenced by System Quality, Information Quality, and Service Quality. The results of the hypothesis testing indicate that these factors have a positive influence, especially on User Satisfaction with the Learning Management System, which is the Net Benefit. This is supported by the results of the hypothesis testing, which show that the original sample has the highest value for the User Satisfaction variable compared to other variables.
Co-Authors 'Uyun, Khurrotul Abdul Rezha Efrat Najaf Adelia Sefri Larasati Adi Suryaputra, Bagus Adiyono, Bagus Dwi Putra Agussalim, Agussalim Akbar, Nasrul Fadhila Akmal, Faiza Al Abiyyi, M Faiq Alief, Muhammad Dian Nur Alifansa, Dimas Mirza Alisia, Raffi Abdillah Putra Amalia, Indira Setia Ananda Setya Nugroho, Adi Anggoro, M. Novianto Anggreani, Nilam Kumallah Aprillia Putri, Lintang Ardiyono, Taufiq Arinta Arochma, Novita Maulana Arumdapta, Gemintang Aqsa Arya Bhisma, Vishnu Asif Faroqi Astuti Triana, Nani Aurabillah, Bilqis Bagus Sutigar, Moh. Bayu Berliana, Ni Made Billah, Mu'tasim Carolina, Hennika Choirila Vernanda, Isyana Valda Citra Fadhlilla, Novia Daffa Maulana, Teduh Danendra , Raden Abhirama Rakha Devi, Ditha Lozera Dewa, Rayhan Kusuma Dhian Satria Yudha Kartika Dian Rahmawati Dinda Mega Savitri Enggrayni, Freya F.N, Aryananda Fahrezi, Michael Fakhira Ardini, Ayu Faradillah, Safna Farhan, Farrel Farizd, Mohammad Febriani, Dewi Sinta Firmansyah , Wildan Hafiz Fitri Ana Wati, Seftin Hanifa, Fatya Ida Ayu Putu Sri Widnyani Immah Inayati, Immah Irmansyah, Dimas Jati, Ahmad Galih Nur Kamila, Alifia Nur Kusumaningayu, Apriliana Pramesinta Laksono, Cindy Fitri Latipah, Latipah Lokatara, Beryl Ardhana Lumintang, Qolbi Adi Margono, Ferdi Puguh Martapura, Intania Rachman Maulana, Ribas Satria Maya Safitri , Eristya Maya Safitri, Eristya Mohamad Iqbal Naufal, Muhammad Rakha Noval Firmansyah, Adrian Nugraha, Rizky Ilman Nurcahyani, Anisa NURHAYATI, ELI Paramita S., Amanda pradana, brillyan putra Praditya A.N, M Ilham Prapanca, Juniar Sandra Pratama, Arista Prayogidianto , Achmad Lukman Purnaningsih, Elwis Ghaitza Puspita, Silvy Milda Putri, Callista Harnit Putri, Rhizma Elliza Qonata, Rido Izril Rabbani, Alfatur Rafika Rahmawati Rafli Alfarisqi, Muhammad Rahmah, Safina Nur RAHMAWATI, NADIA ERINNA Rama Febrianto, Adhe Ramadi, Fahryan Putra Ramdhani, Moch. Abdillah Emha Rasyidin, Reghi Givansa Razaqi, Imam Arizal Ridwandono, Doddy Rivera, Farel Brahmantyah Rizka Faridiana, Prihandini Daffa Nur Robawa, Rizki Setyo Putro Sabila, Fariza Nanda Sabila, Radhiya Safitri, Eristya Maya Saputra, Mohamad Ivan Setiabudhi, Adimas Syiraa Setiya Ratih, Dini Simaremare, Eklesia Sinaga, Dwianna Sitompul, Enjeliana Suwandi, Safitri Pradhista Syarifah, Rahma Nur Tiara Rahayu Ada, Sesilia Tri Puspa Rinjeni Trinanda Sanni, Bella Vergie Sopaheluwakan, Brilliant Virdha Rahma Aulia Wahyuni, Eka Dyar Wastatama , Sayyid Aqil Wicaksono, Tegar Adi Widya Pratiwi Wuryanto, Kevin Yohanes