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All Journal JURNAL SISTEM INFORMASI BISNIS TEKNOLOGI: Jurnal Ilmiah Sistem Informasi Jurnal Informatika dan Teknik Elektro Terapan Jurnas Nasional Teknologi dan Sistem Informasi Register: Jurnal Ilmiah Teknologi Sistem Informasi Sistemasi: Jurnal Sistem Informasi Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Teknologi Sistem Informasi dan Aplikasi JOISIE (Journal Of Information Systems And Informatics Engineering) Jurnal Ekonomi Manajemen Sistem Informasi bit-Tech Jurnal Ilmiah Sains dan Teknologi JATI (Jurnal Mahasiswa Teknik Informatika) Jifosi Nusantara Science and Technology Proceedings Journal of Computer and Information Systems Ampera Djtechno: Jurnal Teknologi Informasi JUSTIN (Jurnal Sistem dan Teknologi Informasi) International Journal Of Computer, Network Security and Information System (IJCONSIST) Journal of Computer Science and Information Systems (JCoInS) Jurnal Sains dan Teknologi Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Ilmiah Sistem Informasi Jurnal Komunitas (Komunikasi Tiada Batas) Submit : Jurnal Ilmiah Teknologi Informasi dan Sains
Wulansari, Anita
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PENGUKURAN KUALITAS WEBSITE E-COMMERCE TOKOPEDIA.COM MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE-PERFORMANCE ANALYSIS Kusumaningayu, Apriliana Pramesinta; Pratama, Arista; Wulansari, Anita
Jurnal Informatika dan Teknik Elektro Terapan Vol. 12 No. 3 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v12i3.4987

Abstract

Dalam era globalisasi, kemajuan teknologi informasi sangat mempengaruhi berbagai aspek, terutama e-commerce. Data dari SimilarWeb Januari-Desember 2023 menunjukkan lima e-commerce terpopuler: Shopee, Tokopedia, Lazada, Blibli, dan Bukalapak. Tokopedia adalah e-commerce asli Indonesia, yang dibangun buntuk mencapai pemerataan ekonomi digital, terutama untuk UMKM. Survei Goodstats 2023 menunjukkan Tokopedia menjadi pilihan utama masyarakat Indonesia dengan 44% suara, meski berada di peringkat kedua dalam kunjungan website. Penelitian ini bertujuan mengevaluasi indikator yang perlu diperbaiki Tokopedia agar menjadi e-commerce paling sering dikunjungi dan top of mind masyarakat Indonesia. Pengukuran dilakukan menggunakan WebQual 4.0 dan Importance-Performance Analysis dengan 400 responden yang berbelanja di Tokopedia dalam 3 bulan terakhir. Hasil penelitian menunjukkan tingkat kesesuaian rata-rata 95,6% dan gap analysis -0,1575, menunjukkan website Tokopedia belum memenuhi harapan pengguna. Berdasarkan kuadran IPA, ada 4 indikator di kuadran I yang menjadi prioritas utama untuk diperbaiki, 10 indikator di kuadran II yang sudah sesuai harapan pengguna, 6 indikator di kuadran III yang perlu dipertahankan namun tetap berpotensi untuk perbaikan, dan 5 indikator di kuadran IV yang kinerjanya berlebihan dan diprioritaskan untuk mengalihkan sumber daya ke kuadran I.
Acceptance Analysis and Application Success Bicarakan.id using Utaut and DeLone & McLean Wicaksono, Tegar Adi; Wulansari, Anita; Rahmawati, Rafika
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 1 (2025): Jurnal Teknologi dan Open Source, June 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i1.4423

Abstract

The development of digital-based mental wellbeing administrations gives viable and adaptable arrangements for the community, particularly the millennial era, in getting to mental administrations. One of the stages that give online counseling administrations in Indonesia is the application Bicarakan.id, which demonstrates a decently tall selection rate. Be that as it may, based on perceptions, it was found that different complaints from clients on a number of stages, such as less than ideal application execution and moderate reaction from benefit suppliers, hence preventing get to to the specified administrations. This consider points to analyze the components that influence the acknowledgment and effective utilize of the application Bicarakan.id by combining two approaches,namely the Unified Theory of Acceptance and Use of Technology (UTAUT) and DeLone & McLean model. The examination prepare was conducted utilizing Partial Least Square Structural Equation Model (PLS-SEM) through SmartPLS 4 computer program and included 403 respondents. The comes about appeared that the factors Information Quality, Service Quality, and Effort expectation desire have a positive and critical impact on User Satisfaction, which in turn too have a positive and critical impact on Continuance Intention. In the mean time, factors System Quality and Performance Expectancy desire don't have a critical impact on User Satisfaction, as prove by testing Path Coefficient based on the centrality criteria set.
Factors Influencing the Acceptance of Ferizy E-Ticketing Application Based on UTAUT2 Model Razaqi, Imam Arizal; Wulansari, Anita; Rahmawati, Rafika
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4691

Abstract

The advancement of information technology has accelerated digital transformation in many sectors, including maritime transportation. One notable result of this transformation is the development of the Ferizy application, an online ticket booking platform introduced by PT ASDP Indonesia Ferry. Despite its innovation, users continue to encounter technical challenges and insufficient access to information. User feedback has highlighted issues such as incomplete information and booking process errors. This research aims to explore the factors influencing the acceptance of the Ferizy application by applying a modified UTAUT2 model. The study incorporates two additional variables, Trust and Word of Mouth, into the UTAUT2 framework. A quantitative research methodology was employed, using SEM-PLS analysis on initial data collected from 522 Ferizy users, which was later refined to 442 valid responses. The analysis demonstrated that Word of Mouth and Price Value have a significant impact on users' Behavioral Intention, which, in turn, strongly influences actual Use Behavior. On the other hand, variables such as Effort Expectancy, Facilitating Conditions, Performance Expectancy, Social Influence, and Trust were found to have no significant effect on Behavioral Intention. These results offer valuable insights for both users and developers, enhancing the understanding of the factors that influence the acceptance of the Ferizy platform.
Analysis of Acceptance Factors of Pospay Application Users in Surabaya City Using Modified TAM Berliana, Ni Made; Wulansari, Anita; Aulia, Virdha Rahma
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4705

Abstract

This study aims to analyze the factors that influence user acceptance of the Pospay application in Surabaya by using a modified Technology Acceptance Model (TAM). Pospay is a digital platform owned by PT Pos Indonesia that offers financial transaction services. Although the app has been downloaded over 5 million times, it still faces acceptance issues, as reflected by the high number of negative reviews due to system errors, verification failures, and unstable performance. To address these challenges, the TAM model was extended by incorporating variables such as Facilitating Conditions, Lifestyle Compatibility, Quality of Internet Connection, Perceived Security, Perceived Trust, Perceived Risk, Self-Efficacy, and Satisfaction. Data were collected from 523 active users and analyzed using Structural Equation Modeling–Partial Least Squares (SEM–PLS). The results showed that Facilitating Conditions, Perceived Ease of Use, and Perceived Usefulness significantly influence Attitude. Furthermore, Perceived Ease of Use, Perceived Usefulness, Perceived Security, Self-Efficacy, and Satisfaction have a significant effect on Intention to Use. Meanwhile, variables such as Attitude, Lifestyle Compatibility, Quality of Internet Connection, Perceived Trust, and Perceived Risk did not significantly affect Intention to Use. These findings highlight the importance of improving usability, usefulness, security, satisfaction, and user confidence to enhance the acceptance and usage of the Pospay application more effectively.
Analysis of User Acceptance of Bus Ticket Application Using a Modified UTAUT Model (Case Study: RedBus Application) Trinanda Sanni, Bella; Wulansari, Anita; Rahmawati, Rafika
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4712

Abstract

The advancement of digital technology has driven the adoption of mobile-based transportation applications, such as RedBus—an online bus ticket booking platform. Despite experiencing significant growth, RedBus faces challenges in user acceptance, marked by a decline in positive reviews and an increase in user complaints during 2023–2024. Therefore, it is crucial to understand the factors that influence user acceptance and their decision to continue using the application. This study analyzes these factors using a modified UTAUT model by incorporating external variables such as Habit, Perceived Cost, Customer Satisfaction, and Repurchase Intention. A quantitative analysis was conducted using the PLS-SEM method with SmartPLS 3.0 software, involving 413 respondents selected through purposive sampling. The results show that nine hypotheses were accepted while four were rejected. The variables Performance Expectancy and Facilitating Conditions significantly influenced Trust, whereas Effort Expectancy and Social Influence did not. Performance Expectancy, Effort Expectancy, and Facilitating Conditions had a significant impact on Purchase Decision, while Social Influence did not. Trust was found to mediate the relationship between several variables and Purchase Decision, which in turn affected Customer Satisfaction. Perceived Cost and Customer Satisfaction influenced Repurchase Intention, while Habit had no significant effect. These findings highlight the importance of improving service quality, ease of access, and user trust to maintain customer loyalty toward the RedBus application.
Co-Authors 'Uyun, Khurrotul Abdul Rezha Efrat Najaf Adelia Sefri Larasati Adi Suryaputra, Bagus Adiyono, Bagus Dwi Putra Agussalim, Agussalim Akbar, Nasrul Fadhila Akmal, Faiza Al Abiyyi, M Faiq Alief, Muhammad Dian Nur Alifansa, Dimas Mirza Amalia, Indira Setia Ananda Setya Nugroho, Adi Anggoro, M. Novianto Anggreani, Nilam Kumallah Aprillia Putri, Lintang Arochma, Novita Maulana Arumdapta, Gemintang Aqsa Arya Bhisma, Vishnu Asif Faroqi Astuti Triana, Nani Aulia, Virdha Rahma Aurabillah, Bilqis Bagus Sutigar, Moh. Bayu Berliana, Ni Made Billah, Mu'tasim Carolina, Hennika Choirila Vernanda, Isyana Valda Citra Fadhlilla, Novia Daffa Maulana, Teduh Danendra , Raden Abhirama Rakha Devi, Ditha Lozera Dewa, Rayhan Kusuma Dhian Satria Yudha Kartika Dinda Mega Savitri F.N, Aryananda Fahrezi, Michael Fakhira Ardini, Ayu Faradillah, Safna Farhan, Farrel Farizd, Mohammad Fatzali, Abrila Febriani, Dewi Sinta Firdaus, Lintang Firmansyah , Wildan Hafiz Fitri Ana Wati, Seftin Hanifa, Fatya Ida Ayu Putu Sri Widnyani Immah Inayati, Immah Irmansyah, Dimas Kamila, Alifia Nur Kusumaningayu, Apriliana Pramesinta Laksono, Cindy Fitri Latipah, Latipah Lokatara, Beryl Ardhana Martapura, Intania Rachman Maulana, Ribas Satria Maya Safitri , Eristya Maya Safitri, Eristya Mohamad Iqbal Noval Firmansyah, Adrian Nugraha, Rizky Ilman Nur Rahma, Syarifah Nurcahyani, Anisa NURHAYATI, ELI pradana, brillyan putra Praditya A.N, M Ilham Prapanca, Juniar Sandra Pratama, Arista Pratama, Muhammad Aldi Prayogidianto , Achmad Lukman Purnaningsih, Elwis Ghaitza Puspita, Silvy Milda Putri, Callista Harnit Putri, Rhizma Elliza Qonata, Rido Izril Rabbani, Alfatur Rafika Rahmawati Rafli Alfarisqi, Muhammad Rahmah, Safina Nur RAHMAWATI, NADIA ERINNA Rama Febrianto, Adhe Ramadi, Fahryan Putra Ramdhani, Moch. Abdillah Emha Rasyidin, Reghi Givansa Razaqi, Imam Arizal Ridwandono, Doddy Rivera, Farel Brahmantyah Robawa, Rizki Setyo Putro Sabila, Fariza Nanda Sabila, Radhiya Safitri, Eristya Maya Saputra, Mohamad Ivan Setiabudhi, Adimas Syiraa Setiya Ratih, Dini Simaremare, Eklesia Sinaga, Dwianna Sitompul, Byanca Rebecca Yocelyn Sitompul, Enjeliana Tiara Rahayu Ada, Sesilia Tri Puspa Rinjeni Trinanda Sanni, Bella Vergie Sopaheluwakan, Brilliant Wahyuni, Eka Dyar Wastatama , Sayyid Aqil Wicaksono, Tegar Adi Widya Pratiwi Wuryanto, Kevin Yohanes