Claim Missing Document
Check
Articles

THE ANALYSIS OF COMMUNITY SATISFACTION INDEX (SMI) ON PUBLIC SERVICES IN SIDOMULYO KELURAHAN OFFICE BENGKULU CITY Jumagar Lumban Sianta; Karona Cahya Susena; Mimi Kurnia Nengsih
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 1 No. 3 (2020): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to determine the Community Satisfaction Index (CSI) in public services in Sidomulyo Urban Village Office of Bengkulu City. The data analysis technique by measuring the value of the Community Satisfaction Index (CSI) based on the Regulation of the Minister of Administrative and Bureaucratic Reform Number 14 Year of 2017. The sample in this study amounted to 370 people in Sidomulyo Urban Village who received services from the Sidomulyo Urban Village Office of Bengkulu City. The cost / tariff element gets the highest rating with an average value of 3.40 with very good evaluation criteria. This illustrates that the community assesses Sidomulyo Urban Village Office of Bengkulu City to provide services free of charge. The lowest satisfaction value is 2.44, which is the completion time with poor evaluation criteria. This illustrates that the time required for the completion of documents is not as promised, due to the slowness of employees in providing services, poor requirements and village heads who are often not available
The Effect of Customer Value and Brand Trust on Customer Loyalty of Tabot Savings Bank Bengkulu Main Branch Fery Gustian; Ahmad Soleh; Mimi Kurnia Nengsih
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.58

Abstract

The purpose of this study is to determine the effect of customer value and brand trust on customer loyalty Tabot Savings at Bank Bengkulu Main Branch. This research is a quantitative descriptive study with data collection methods through questionnaires. The sample in this study is were 82 customers of Tabot Savings at Bank Bengkulu Main Branch. The sampling method was purposive sampling. The data analysis method used includes validity test, reliability test, multiple linear regression analysis and hypothesis testing.The results of this study indicate that customer value and brand trust partially have a positive and significant effect on customer loyalty of Tabot Savings at Bank Bengkulu Main Branch. And simultaneously customer value and brand trust have a significant effect on customer loyalty of Tabot Savings at Bank Bengkulu Main Branch.
Mangrove Tourism Development Strategy for the Prosperous Village on Baai Island, Bengkulu City Anggie Aditya Heriyanto; Sri Handayani; Mimi Kurnia Nengsih
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.99

Abstract

The aim of being able to see what development strategies are suitable for mangrove tourism in Kampung Sejahtera on Baai Island, Bengkulu City. The research objective was to see the strategy for developing mangrove tourism in Kampung Sejahtera on Baai Island, Bengkulu City with a SWOT analysis. The data collection used was a questionnaire method with a list of questions to the respondents. The analysis method used is a SWOT analysis to see internal factors and external factors, which will then be entered into the SWOT matrix. The research results obtained from the analysis of internal factors and external factors. The result of the internal factor is a strength (strength) of 2.75 while the weakness (weakness) is 1.46, so the value of the internal factor is 2.75-1.46 = 1.29 while from the external factor the opportunity (opportunity) is 2 , 52 and for the threat (threat) is 1.58, the value of the external factor is 2.52-1.58 = 0.94. Based on the analysis diagram, the SWOT strategy is in the Cell (quadrant) I position. This shows that the SO strategy in the SWOT matrix is an aggressive strategy. This strategy explains that Kampung Sejahtera mangrove tourism can take advantage of the surrounding environment. The environment around mangrove tourism is still natural so that it is very likely for the community to add stages such as trading, opening food stalls, and lodging businesses around the mangrove tourism of Kampung Sejahtera on Baai Island, Bengkulu City, and Utilizing mangrove forests so as not to abrasion around mangrove tourism Kampung Sejahtera on Baai Island, Bengkulu City, which makes the tourist area safe and tourists who visit are comfortable and not worried about abrasion
The Influence of Work Life Quality and Organizational Culture on Employee Engagement in PT. Wahyu Septyan Bengkulu Attilah Nopriani; Suwarni Suwarni; Mimi Kurnia Nengsih
Journal of Indonesian Management (JIM) Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2922.022 KB) | DOI: 10.53697/jim.v1i3.165

Abstract

The purpose of this study is (1) to find out the influence of work life quality on employee engagement in PT. Wahyu Septyan Bengkulu. (2) to find out the influence of organizational culture on employee engagement in PT. Wahyu Septyan Bengkulu. (3) to find out the influence of work life quality and organizational culture on employee engagement in PT. Wahyu Septyan Bengkulu. Quality of work life is a commitment to work and organization, pride in work and in the organization, a willingness to support the benefits of work, organization, and satisfaction, both emotional and intellectual. Organizational culture is the socialization process of organizational members to develop perceptions, values, and beliefs about the organization. Employee engagement is an employee's appreciation of purpose and concentration of energy, which appears in the form of initiative, adaptability, effort, and persistence toward organizational goals.This type of research is a quantitative that emphasizing its analysis on numerical data (numbers) which are processed by statistical methods. The sample used in this study using nonprobability sampling technique with saturated sampling. Researchers used this sampling technique because the population was 60 people. Data collection techniques using observation, questionnaires, and documentation. The data analysis technique of this research is multiple linear regression, t test and f test.The results of this study, (1) the work life quality has a significant influence on employee engagement with a sig value of 0.003. This means that when the work life quality in the company is getting better, it will increase employee engagement. (2)Organizational culture has a significant influence on employee engagement with a sig value of 0.001. This means that when the organizational culture in the company is getting better, it will be able to increase employee engagement. (3) the calculated of F count is 4.037. Because the value of F count 4.037> F table 3.16, as the basis for decision making in the F test it can be concluded that the hypothesis is accepted or in other words the work life quality (X1) and organizational culture (X2) simultaneously affect employee engagement (Y).
Analysis of Community Satisfaction Index (SMI) Towards Public Services of the Dukcapil Department of Seluma District Lupita Sari; Karona Cahya Susena; Mimi Kurnia Nengsih
Journal of Indonesian Management (JIM) Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3212.485 KB) | DOI: 10.53697/jim.v1i3.227

Abstract

The purpose of this study is to analyze the Community Satisfaction Index (CSI) on the Public Services of the Dukcapil Department in Seluma Regency. The sample in this study amounted to 181 people who carried out the management of KK and KTP at the Dukcapil Department of Seluma Regency. Data were collected using a questionnaire analyzed by measuring the value of the Community Satisfaction Index (CSI) based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Number 14 of 2017. The Community Satisfaction Index (CSI) for the quality of service at the Dukcapil Department of Seluma Regency obtained an average value of 3.01 which was in a good assessment, then the CSI of the service unit was multiplied by 25 so that the CSI was 75.25 with a service B with good criteria because it is in the interval value of 62.51 – 81.25. The element of cost/tariff gets the highest rating with an average value of 3.48 with very good assessment criteria. This illustrates that the community considers the Dukcapil Department of Seluma Regency to provide services free of charge without being charged. The lowest satisfaction value is 2.33 with a poor assessment on the elements of facilities and infrastructure, this illustrates that the facilities and infrastructure provided by the department in providing services to the community have not been maximized.
Mak Pika Small Business Coffee Powder Marketing Strategy in Sekalak Village, Seluma Utara District, Seluma Regency Wisarjan Wisarjan; Sulisti Afriani; Mimi Kurnia Nengsih
Journal of Indonesian Management (JIM) Vol. 1 No. 4 (2021): December
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3079.444 KB) | DOI: 10.53697/jim.v1i4.334

Abstract

The purpose of the study was to find out how the marketing strategy was carried out by the small business coffee powder owner Mak Pika in Sekalak village, Seluma Utara sub-district, Seluma sub-district. The sample in this study was 52 people consisting of 12 employees for internal factors and 40 people for external factors, namely customers from Mak Pika coffee powder. The analytical method used is a SWOT analysis consisting of an Internal Strategy Factor Matrix (IFAS) and an External Strategic Factor Matrix (EFAS). Mak Pika's Small Business Strategy in Sekalak Village, North Seluma District, Seluma Regency supports an aggressive strategy, or SO strategy in the SWOT matrix. The result of the sum of the strengths possessed is 2.02 while the weakness is 1.31, then the internal factor quadrant is 2.02 + 1.31 = 3.33 which means that the ability of Mak Pika's Small Business in Sekalak Village, North Seluma District, Seluma Regency in utilizing strengths and minimize internal weaknesses. The opportunities for this strategy are 1.96 and the threats are 1.47. Then the external factor quadrant is 1.96 +1.47 = 3.43, meaning that the high ability of Mak Pika Small Business in Sekalak Village, North Seluma District, Seluma Regency in taking advantage of opportunities and overcoming threats faced by companies in marketing ground coffee business.
Marketing Strategy Of Bengkulu Latung Skin Craft At The Shop Bengkulu City Taste Dedi Hermanto; Ahmad Soleh; Mimi Kurnia Nengsih
Journal of Indonesian Management (JIM) Vol. 2 No. 1 (2022): March
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v2i1.449

Abstract

The purpose of the study was to determine the marketing strategy of lantung leather craft at the Taste Shop of Bengkulu City in order to obtain maximum sales results. The samples in this study were internal samples (21 people) + external samples (30 people) = 51 people, namely customers from the Sari Rasa Store, Bengkulu City. The analytical method used is a SWOT analysis consisting of an Internal Strategy Factor Matrix (IFAS) and an External Strategic Factor Matrix (EFAS). Based on the results of research on the marketing strategy of latung leather handicrafts, Based on the results of the discussion presented based on the results of previous studies, it can be concluded that the results of the SWOT analysis show that the internal strategic factor analysis summary (IFAS) / strengths and weaknesses of 3.16 and external strategic factor analysis summary (EFAS)/opportunities and threats of the Taste Shop business with a total of 3.41 from these results, it is better for the Taste Shop business to use the SO strategy, namely by utilizing all business strengths in order to seize and take advantage of existing opportunities optimally.
Edukasi Dan Motivasi : Learn Dan Happy Fun Pada Masa Pandemi Covid-19 Pada Lembaga Kesejahteraan Sosial Anak (Lksa) Guyub Rukun Bengkulu Wagini Wagini; Ida Ayu Made Er Meytha Gayatri; Karona Cahya Susena; Mimi Kurnia Nengsih; Yesi Indian Ariska
Jurnal INDONESIA RAYA (Pengabdian pada Masyarakat Bidang Sosial, Humaniora, Kesehatan, Ekonomi dan Umum) Vol 2, No 1 (2021)
Publisher : Perkumpulan Dosen Muda Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1489.02 KB) | DOI: 10.37638/indonesiaraya.v2i1.203

Abstract

Pemberlakuan Learning From Home (LFH) pada masa Pandemi membawa dampak pada semua sektor, begitu juga sektor pendidikan. Penerapan LFH tidak mudah, dikarenakan terbatasnya fasilitas dan pemahaman tentang konsep pembelajaran. Anak-anak pada Lembaga Kesejahteraan Sosial Anak (LKSA) juga merasakan hal yang sama dalam penerapan LFH. Oleh karena itu untuk membantu pemberian pemahaman dibutuhkan pendampingan yang dilakukan dengan metode sosialisasi dan demonstrasi. Adapun manfaat pendampingan yang dilakukan tidak hanya pada pemahaman konsep LFH namun juga memberikan motivasi kepada anak-anak yang sebelumnya enggan untuk mengikuti pembelajaran menjadi lebih antusias dengan konsep Learn and Happy Fun.
New Normal: Membangkitkan Ekonomi Warga Di Rt 34 Komplek Green Palm Melalui Gerakan Belanja Di Warung Tetangga Karona Cahya Susena; Mimi Kurnia Nengsih; Wagini Wagini; Ida Ayu Made Er Maytha Gayatri; Yesi Indian Ariska
Jurnal INDONESIA RAYA (Pengabdian pada Masyarakat Bidang Sosial, Humaniora, Kesehatan, Ekonomi dan Umum) Vol 1, No 2 (2020)
Publisher : Perkumpulan Dosen Muda Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2583.745 KB) | DOI: 10.37638/indonesiaraya.v1i2.197

Abstract

Kegiatan pengabdian pada masyarakat ini dilatarbelakangi oleh akibat dari adanya pandemi maka warga RT 34 Komplek Green Palm Estate mengalami dampak ekonomi yang sebagian besar pekerjaan mereka sebagai wirausaha. Solusi yang ditawarkan untuk permasalahan mitra yaitu warga RT 34 Komplek Green Palm Estate, melalui kegiatan pelatihan dan pendampingan untuk mensukseskan gerakan belanja di warung tetangga. Kegiatan awal yang dilakukan adalah mensosialisasikan pentingnya gerakan belanja di warung tetangga, kemudian dilanjutkan dengan mengajarkan pihak warung untuk mempromosikan dagangannya lewat media sosial seperti whatsApp Grup, facebook dan instagram. Berafiliasi dengan grab dan maxim yang salah satu contohnya, mereka bisa menggunakan aplikasi “GrabMart” untuk mempermudah pelayanan. Dalam kegiatan pelatihan dan pendampingan ini diharapkan membangkitkan perekonomian warga RT 34 Komplek Green Palm Estate. Kata Kunci: New Normal, Bangkitnya Perekonomian, Gerakan Belanja di Warung Tetangga
PENDAMPINGAN KEUANGAN, PEMASARAN DAN PERIZINAN PRODUK UMKM SERUNI KECAMATAN KEPAHIANG KABUPATEN KEPAHIANG PROVINSI BENGKULU Rivaldhy Muhammad; M Jeffri Arlinandes Chandra; Mimi Kurnia Nengsih; Eska Prima Monique Damarsiwi
Kumawula: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 2 (2022): Kumawula: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/kumawula.v5i2.36472

Abstract

Usaha Mikro, Kecil dan Menengah (UMKM) merupakan salah satu upaya Pemerintah untuk meningkatkan kesejahteraan dan perekonomian masyarakat berdasarkan Undang-Undang Dasar 1945. Setiap tahun jumlah UMKM semakin meningkat, namun bertambahnya jumlah UMKM tidak diiringi dengan pemahaman dan pengetahuan pelaku UMKM itu sendiri salah satunya UMKM Seruni yang berada di Desa Bogor Baru Kecamatan Kepahiang Kabupaten Kepahiang. Kurangnya pengetahuan mengenai hukum dan manajemen menjadi kendala perkembangan UMKM dalam beradaptasi dengan zaman teknologi seperti saat ini. Tujuan pengabdian kepada masyarakat ini yaitu untuk memberikan pelatihan dan pendampingan tentang keuangan, pemasaran dan perizinan kepada pengurus dan anggota UMKM. Metode yang digunakan yaitu learning by doing dengan sistem ceramah, diskusi dan tanya  jawab, serta praktik pembukuan dan pemasaran digital, pembuatan kemasan dan inovasi produk dengan nilai tambah. Kegiatan pengabdian diawali dengan tahap survey awal yaitu dengan melakukan kunjungan dan melihat secara langsung. Kegiatan selanjutnya yaitu pelatihan dan pendampingan yang di bagi menjadi 3 tahap yaitu pengurusan perizinan Produk Industri Rumah Tangga (PIRT) Pemasaran Digital dan Pembukuan. Kegiatan terakhir adalah monitoring, adapun hasil yang terlihat pasca kegiatan yaitu pemasaran yang tadinya hanya word to mouth marketing, saat ini sudah memberdayakan media sosial sebagai wadah promosi, pengemasan yang masih menggunakan plastik biasa sudah menggunakan plastik kemasan yang baik, begitu juga pembukuan yang sebelumnya belum tercacat dengan baik, saat ini sudah memiliki pembukuan sendiri. Kegiatan pengabdian pada masyarakat ini membantu para anggota dan pengurus UMKM beradaptasi dengan perkembangan sistem pembukuan, pemasaran digital dan menyegerakan pengurusan perizinan PIRT.