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tanjung, rona
UP2M SEKOLAH TINGGI ILMU EKONOMI GALILEO
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Journal : Bahtera Inovasi

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Pengaruh Kualitas Layanan Akademik terhadap Kepuasan dan Loyalitas Mahasiswa di Kota Batam Tanjung, Rona; Muliadi Manalu, Ferry; Tibrani, Tibrani; Asmarazisa Azis, Dhenny; Veronica Siagian, Sarah
Bahtera Inovasi Vol 7 No 1 (2023): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen FEBM UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v7i1.5429

Abstract

The presence of computer technology with its process power has enabled the development of information systems in various fields. Although in some cases academic information systems for tertiary institutions have many benefits, there are still some weaknesses in the application of academic information systems, one of which is the lack of quality of management of the academic information system in supporting the work efficiency of academic procedures and user satisfaction. The purpose of this research is to see how the information system management model has an impact on user and organizational satisfaction so that the expected benefits are the development of research models that can assist higher education institutions in improving their academic information systems. The population in this study were students at tertiary institutions in Batam City. The sampling technique used is simple random sampling. Furthermore, the data analysis used is the Partial Least Square (PLS) approach. PLS is a component-based or variant-based Structural Equation Modeling (SEM) model where the variables used are system quality, information quality, service quality, user satisfaction, loyalty.
Co-Authors AA Sudharmawan, AA ABDI SUDIATMIKA, I PUTU GEDE Abriyoso, Octojaya Ade Sarmini Agus, Balqis Allyah Albar, Fauzan Manafi Aminullah Assagaf Anggrainy Putri Ayuningrum Ardi, Nadia Khaira Aristiani, Lisa Ayu Armansyah Arna Suryani, Arna Arnesih Arnesih, Arnesih Asmadillah, Fifin Asmarazisa Azis, Dhenny Azis, Dhenny Asmarazisa Budiyanto Budiyanto Debataraj, Lestari Novianti Destami, Gina Dery Deviana, Deviana Dini Anggraini, Dini Edwin Agung Wibowo, Edwin Agung Elaria Mirhanda Ervin Nora Susanti, Ervin Nora Fakhriah, Syahriati Febriani, Ade Riska Firmansyah, Faqar Gandhi Sutjahjo Hakim, Buyung Nul Hati, Ravika Permata Herman Hutauruk, Jefri Damuri Ifardiyanto, Ifardiyanto Indradewa, Rhian Ismail, Harries Arizona Ismail, Shafinar Ismanto, Widodo Jeffi Mutiara Kartika, Erawati L, Berta Saulina Lelo Sintani Lestantri, Indah Dwi Lestari, Ayu Dwi Listiyawati, Ika Mahirah, Khaulah MARIA BINTANG Melisa Melisa Mira Yona Muliadi Manalu, Ferry Munzir, T. Pasaribu, Rohana Marito Pinayungan, Doni Prasetya, Victor Purba, Moden Purwaningrum, Ajeng Handayani Rahman Hasibuan, Rahman Raja Hardiansyah Ramadhan, Denny Ammari Ramadhan, Dhenny Ammari Ramli, Anggun Laras Pristianty Ramon Zamora, Ramon Ratih Permatasari Reni Haerani Rini Elfina Risani, Cindy Rizki Eka Putra, Rizki Eka Rojuaniah Rojuaniah Romi, Hutri Agus Santika, Syahira Dwi Saputri, Yulita Sastra Tamami, Sastra Siddik, Muhammad Silvester Magnus Loogman Palit Sitohang, Ribka Sitompul, Heni Sagita Soegianto Soelistiono Sri Langgeng Ratnasari Sri Mulyati Sriwati Sriwati Suhermin, Suhermin Sumardin Tamba, Imelda Tampubolon, Siti Zahara Tibrani Tibrani, Tibrani Veronica Siagian, Sarah Wahidin Wahyuni, Wiwin Dwi Wiratama, Febri wulandari, desty sri Yanti, Dinda Putri