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Organizational Justice, Financial Compensation, Leadership, Job Satisfaction and Employee Performance Parwati, Ni Luh Heka; Darma, Gede Sri
International Journal of Social Science and Business Vol. 9 No. 2 (2025): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v9i2.94437

Abstract

The globalization era encourages Indonesia to improve the quality of human resources (HR) as the primary driver of national development. Udayana University, as a Public Service Agency, relies heavily on lecturers and educational staff; however, the increasing number of retired civil servants and reliance on contract employees have created challenges in maintaining performance. This study aims to evaluate the effect of organizational justice, financial compensation, and leadership on job satisfaction and employee performance. A quantitative survey was conducted with a saturated sample of 169 contract employees in the General Bureau of Udayana University. Data were analyzed using Partial Least Squares (PLS) with SmartPLS 4.1.0. The results show that job satisfaction has a significant positive effect on employee performance, and leadership has a significant positive effect on job satisfaction. In contrast, organizational justice and financial compensation do not have a significant direct effect on either employee performance or job satisfaction. These findings highlight the importance of non-financial and cultural factors in enhancing employee outcomes and provide practical implications for university management to strengthen leadership practices, intrinsic motivation, and organizational culture.
Design, Service Quality, Facilities, Customer Satisfaction and Customer Preferences at Shopping Malls Setiawan, Ricky; Sri Darma, Gede
Indonesian Journal of Business and Entrepreneurship Vol. 11 No. 3 (2025): IJBE, Vol. 11 No. 3, September 2025
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijbe.11.3.591

Abstract

Background: Indonesia’s economic growth has transformed consumer behavior, driving demand for malls that serve not only as retail centers but also as hubs for leisure, dining, and social interaction. In Bali, this trend is intensified by the mix of local residents and tourists with diverse expectations. The growing number of malls and rising competition highlight the need to identify key attributes that shape customer satisfaction and preferences, as misalignment may reduce competitiveness in the tourism-driven market.Purpose: This study aims to examine how design, service quality, and facilities influence customer satisfaction and preferences in modern shopping malls in Bali, and to assess the mediating role of customer satisfaction in these relationships.Design/methodology/approach: A quantitative research approach was adopted to test the conceptual framework. Data were obtained from 218 respondents who had visited three major shopping malls in Bali, selected through purposive sampling to ensure familiarity with multiple mall environments. A structured online questionnaire was using a Semantic Differential Scale captured perceptions of five latent variables: design, service quality, facilities, customer satisfaction, and customer preferences. Data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with SmartPLS 4.0, enabling the assessment of direct, indirect, and mediating effects in line with the Stimulus–Organism–Response (S-O-R) framework.Findings/Result: The results indicate that design and service quality significantly enhance customer satisfaction but do not directly influence customer preferences. Facilities emerge as the most influential factor, exerting a direct positive impact on preferences and an indirect effect through satisfaction. Customer satisfaction itself has a significant effect on preferences, underscoring its mediating role in linking mall attributes to behavioral intentions such as loyalty and revisit decisions.Conclusion: Customer satisfaction serves as a central bridge between mall attributes and customer preferences, underscoring the need for mall operators to invest in comprehensive facilities while maintaining high design standards and service quality to foster positive shopping experiences. In Bali’s tourism-driven retail sector, facilities that combine convenience, comfort, and leisure potential are pivotal to securing competitive advantage and encouraging repeat visits.Originality/value (State of the art): This research contributes to retail management literature by applying the Stimulus-Organism-Response (S-O-R) framework to integrate design, service quality, and facilities into a unified behavioral model explaining both satisfaction and preference formation. By focusing on a tourism-driven market, this study offers practical insights for mall operators, investors, and policymakers aiming to enhance customer experiences and strengthen brand loyalty. Keywords: design, service quality, facilities, customer satisfaction, customer preferences, shopping mall
Advertising Effectiveness in Purchasing Decision on Instagram Wulandari, Luh Putu Ayu; Darma, Gede Sri
Journal of Business on Hospitality and Tourism Vol. 6 No. 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v6i2.220

Abstract

The aim of this research is to observe the impact of advertising creativity, advertising appeal and endorser credibility to the advertising effectiveness and purchase decision on Instagram. This research was conducted in Ilsproject Store. It is an online and offline store in Denpasar which sells fashion product. The design of this research is a quantitative research which shows a causality relationship between variables. The technique of collecting data was done using questionnaire to 168 consumers. The technique of analyzing data was done using structural equation modeling (SEM) with the AMOS program version 22. The result of this research shows that the advertising creativity has a positive and significant impact of 0,783 to the advertising effectiveness and 0,203 to the purchase decision. The advertising appeal has a positive and significant impact of 0,783 to the advertising effectiveness and 0,648 to the purchase decision. The endorser credibility has a positive and significant impact of 0,803 to the advertising effectiveness and 0,656 to the purchase decision. The advertising effectiveness has a positive and significant impact to the purchase decision with the number 0,831.
Measuring the passion of entrepreneurship spirit on students in industrial revolution era 4.0 Widana, LA Sylvia Chandradevi; Darma, Gede Sri
Journal of Business on Hospitality and Tourism Vol. 7 No. 2 (2021): SPECIAL ISSUE MARKETING AND ENTREPRENEURSHIP 4.0
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v7i2.316

Abstract

The aim of this research is to observe the effect of self-efficacy, earning expectation and endorser credibility on the entrepreneurial interest and entrepreneurial readiness. This research was done in Undiknas Graduate School. The research design was quantitative research, which was a causality relationship between the variables. The technique of collecting data was done using questionnaire to 102 students. The technique of analyzing data was done using structural equation modeling (SEM) with AMOS version 22 program. The result of this research showed self-efficacy had a positive and significant effect of 0,429 on the entrepreneurial interest and 0,416 on the entrepreneurial readiness. Earning expectation had a positive and significant effect of 0,454 on the entrepreneurial interest and 0,198 on the entrepreneurial readiness. Social media had a positive and significant effect of 0,363 on the entrepreneurial interest and 0,440 on the entrepreneurial readiness. Advertisement effectiveness had a positive and significant effect on the entrepreneurial readiness of 0,595.  
Pengaruh Kemudahan, Risiko, Gaya Hidup, dan Kepercayaan Terhadap Perilaku Konsumtif Pengguna Shopee Paylater di Indonesia Anggraeni, Ni Putu Novi; Darma, Gede Sri
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 7 No 2 (2023): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v7i2.21450

Abstract

The purpose of this study is to investigate the impact of Shopee Paylater's user-friendliness, risk perception, lifestyle choices, and trust on Indonesian millennials and Generation Z consumers' buying habits. The study involves 250 participants chosen through purposive sampling and gathers data through online questionnaire surveys conducted via Google Forms. Quantitative analysis in this research is conducted using the Smart PLS 4.0 software platform. The findings of the research reveal that ease of use, risk perception, and lifestyle choices positively and significantly influence trust. Additionally, Certainly, a strong and meaningful link exists between lifestyle decisions and their impact on influencing spending habits. It's worth emphasizing that the direct impacts of user-friendliness and perceived risk on spending behavior are relatively limited. Importantly, the primary driver of spending behavior is lifestyle choices, while the influence of ease of use and risk factors is channeled indirectly through trust.
Hotel Customer Perspectives Through the Customer Journey on Omnichannel Marketing in 4.0 Era Utami, Ketut Aryati; Darma, Gede Sri
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 8 No 1 (2024): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v8i1.24372

Abstract

The emergence of digitalization and technology has led consumers to utilize various channels and service providers for their purchases. It is undeniable that the market is increasingly shifting towards online channels, creating a hybrid situation where some products exist in an omni-channel environment. This situation gives rise to unique phenomena in the industrial world, which subsequently question the presence and relevance of offline channels in promoting and selling products/services in a company. This research aims to deeply explore how hotel customers' perspectives are viewed from the customer journey in omnichannel marketing in the era of 4.0. This study utilizes primary and secondary data. Primary data is collected through direct interviews with informants. Semi-structured in-depth interviews are conducted with 4 hotel customers from the four largest market segments of the hotel. The research results reveal the stages of the hotel customer journey in an omni-channel environment, from the initial stage to the end.
The Post-pandemic MICE digitalization development: A strategy for sustainable tourism in Bali Dewi, Ni Made Rosita; Darma, Gede Sri
International Journal of Applied Sciences in Tourism and Events Vol. 8 No. 1 (2024): June 2024
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijaste.v8i1.45-54

Abstract

The worldwide COVID-19 pandemic has forced numerous businesses to a standstill, with the tourism sector, especially the Meetings, Incentives, Conferences, and Exhibitions (MICE) sector, facing severe challenges. However, this unprecedented situation highlights the unpredictable nature of crises and their potential to reshape travel patterns. This research examines the factors contributing to the success of the digitalization strategy in the MICE industry and explores the impact of digitalization on the industry's pursuit of sustainable tourism goals. The research employs a detailed and all-encompassing examination of the subject, utilizing a case study research methodology in conjunction with a qualitative descriptive research strategy. Data collection involves observation, literature analysis, and interviews conducted with participants in the tourism industry and management of MICE companies. The findings suggest significant potential for Bali as a MICE destination. Digitalization is identified as a pivotal factor in enhancing the future resilience of the MICE industry by creating new prospects, tackling industry challenges, and promoting sustainable event tourism.
Community-driven Development: A Reflection on South Korea’s Saemaul Undong and Its Potential Applications in Indonesia’s Village Funds Widhiawati, Ni Luh Cindy; Darma, Gede Sri
Journal Public Policy Vol 11, No 2 (2025): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v11i2.11507

Abstract

Corruption in village funds is a significant issue in Indonesia, consistently ranking as the highest since 2015. Village funds are intended to enhance government affairs, development, and community empowerment; however, problems such as regulatory misuse and incompetence among village officials persist. This study aims to investigate the impact of Community-driven Development (CDD) on improving people's welfare and enhancing the country's economy, while also analyzing the potential adoption of South Korea's Saemaul Undong program principles in Indonesia's village fund implementation. Employing qualitative methods, primary data were collected via questionnaires from eight beneficiaries across eight different villages, supplemented by secondary data from literature reviews. The findings indicate that CDD empowers grassroots communities to engage actively in their development, with the government playing a vital role in restoring public trust and addressing perceptions of power abuse. Furthermore, integrating Saemaul Undong principles—focusing on infrastructure, land reform, and human resource development—into Indonesia's village fund program can improve rural public service needs. This study fills a literature gap on CDD and village fund management, offering valuable insights for stakeholders and beneficiaries while addressing rising corruption issues.
Digital Strategy for SMEs: Marketing Performance with e-Marketplace as a Mediation Jayanti, Dewa Ayu Novi; Darma, Gede Sri
International Journal of Science and Society Vol 6 No 4 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i4.1313

Abstract

This research explores the impact of social media promotion, customer engagement, and marketing innovation on the marketing performance of MSMEs in Bali, with e-marketplace as a mediating variable. Using a sample of 200 MSMEs utilizing balimall.id, the SEM-PLS results indicate that social media promotion and marketing innovation significantly enhance marketing performance, while customer engagement does not have a direct impact. However, what distinguishes this study is the finding that the e-marketplace mediates the relationship between these three variables and marketing performance, strengthening the effects of promotion and innovation. The novelty of this research lies in the strategic role of the e-marketplace as a catalyst in the MSME digital ecosystem, where effective innovation and social media promotion can significantly improve marketing outcomes. This study is compelling as it provides new insights into how MSMEs can maximize the potential of digitalization through e-marketplace platforms to compete in a dynamic market.
EVALUASI KINERJA PEGAWAI KONTRAK MELALUI TUJUH KOMPETENSI SPENCER PADA PELAYANAN DENPASAR SEWERAGE DEVELOPMENT PROJECT (DSDP) Widiari, Ida Ayu Rat; Darma, Gede Sri
Jurnal Ilmiah Manajemen & Bisnis Vol 2 No 2 (2017)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (123.011 KB)

Abstract

Evaluasi kinerja pegawai kontrak melalui tujuh kompetensi spencer pada pelayanan Denpasar Sewerage Development Project (DSDP). Pentingnya kualitas pelayanan publik didukung oleh kinerja karyawan sebagaimana diatur dalam undang-undang bahwa karyawan harus memiliki standar kompetensi karyawan yang memadai dalam menjalankan tugas dan tanggung jawabnya. Kompetensi Spencer adalah salah satu indikator umum yang digunakan dalam mengevaluasi kinerja karyawan. Tujuan dari penelitian ini adalah untuk mengetahui metode pengembangan kompetensi sumber daya manusia dengan pendekatan teori Spencer untuk pegawai kontrak dan penerapan teori Spencer dalam mengevaluasi kompetensi pegawai kontrak di Instalasi Pengolahan Air Limbah Office. Penelitian ini merupakan penelitian kualitatif dengan menggunakan metode wawancara, observasi dan dokumentasi sampai 31 informan yang dilakukan awal Juni 2017 sampai akhir Juli 2017. Teknik analisis data yang digunakan mengacu pada teori Miles dan Huberman dengan cara pengumpulan data, reduksi data, penyajian data. dan kesimpulan. Hasil penelitian menunjukkan bahwa metode pengembangan kompetensi sumber daya manusia dengan pendekatan teori Spencer diterapkan pada pegawai kontrak di Instalasi Pengolahan Air Limbah yaitu metode pembinaan, demonstrasi, proyek (otodidak), dan magang. Penerapan teori Spencer untuk mengevaluasi kompetensi pekerja kontrak telah dilakukan dengan baik. Hal itu bisa dilihat dari para pegawai yang menyelesaikan tanggung jawabnya sesuai dengan tugas yang diberikan. Hanya saja untuk pengembangan orientasi berprestasi kompetensi dan inisiatif tidak bisa dilakukan dengan maksimal karena keluhan pegawai kontrak tentang kompensasi dalam bentuk upah yang sudah memiliki standar yang diatur oleh pemerintah provinsi dan hukum yang tidak dapat dengan mudah diubah. Pihak pemerintah nantinya diharapkan lebih memikirkan resiko keselamatan dan kesehatan yang dimiliki oleh para pegawai dengan menambah upah baik berupa penghargaan yakni pemberian kompensasi yang diberikan untuk menambah semangat para pegawai di luar gaji pokok pegawai kontrak untuk menunjukkan prestasinya dan lebih berinisiatif dalam menyelesaikan tugas dan tanggung jawab yang diberikan. Kata kunci: metode pengembangan sumber daya manusia, kompetensi spencer, kantor instalasi pengolahan air limbah
Co-Authors A.A. Inten Suastika Dewi Agung Indradinata Agus Budi Priono Agus Fredy Maradona Agus Fredy Maradona Agus Gunadi Agus Gunadi Agus Putu Abiyasa Alin Nesia Anak Agung Intan Pramesti Anak Agung Ngurah Eddy Supriyadinata Gorda Ananda, Putu Kirana Maharani Wika Anggraeni, Ni Putu Novi Angka, Andi Tenri Astuti, Kadek Ayu Ayu Anggi Puspitadewi, Made Ayumi, Made Santhi Beggie, Eudoxia Hosiyana Brany Ferushita Dewi Chintia Rosdiana Dewi Christine Diandini Cokorda Istri Inten Purwaningsih Cuwanditha, I Putu Dava Deden Acep Saefulloh Delinda Shisma Praswary Desak Made Wahyuni Desak Tri Mahadewi Desyanta, I Gede Putu Rahman Devi Farela Devi, Dewa Ayu Yunia Dewa Ayu Etika Pertiwi Dewa Ayu Ketut Bintang Arbina Swari Dewi Shintawati Kusnadi Dewi, Ayu Alit Cita Dewi, Ni Made Rosita Dewi, Ni Putu Tara Damayanti Dwipayani, Ni Gusti Ayu Kadek Eva Eka Widyastuti Fatima Hirawaty Ganaki Pusparani, Luh Made Diah Handayani, Luh Putu Dian Shavitri Hans Andre Martinus Supit Hendhana, Sandra I Gede Ariguna Wijaya I Gede Sanica I Gusti Agung Ayu Surya Andanari I Gusti Ayu Suta Premawati I Gusti Putu Anom Artawijaya I Ketut Kanten I Ketut Widiastra I Made Adi Pranata I Made Gita Rivaldo I Made Hadi Purnantara I Nyoman Agus Suta Wijaya I Nyoman Andy Putra Bali I Nyoman Cakra Wibawa I Nyoman Doananda Samadiartha I Nyoman Subanda I Nyoman Sulistiana I Putu Gde Sukerta I Putu Kresna Saniscara Dewanta I Putu Teddy Noviana I Wayan Govinda Gotama Putra I Wayan Sukariana I Wayan Widana I.G.A Prita Dewi Maharani Ida Ayu Adi Cintya Dewi Kemenuh Ida Ayu Andini Wiandari Ida Ayu Desy Utami Pidada Ida Ayu Inten Arsriani Ida Ayu Oka Martini Ida Ayu Rat Widiari Ida Ayu Rat Widiari, Ida Ayu Rat Ida Ayu Rusmahadewi Ida Ayu Santi Permanasari Ida Bagus Nyoman Dwisuardinata Ida Bagus Raka Suardana Ii Lidyaningsih Indira, Indira Chintya Nik Arsana Putri Indra de Yong Irvan Khairil Solin Istikhomah Istikhomah Jayadi Putra, I Made Ngurah Bangun Jayanti, Dewa Ayu Novi Jayendra, Anak Agung Ngurah Juzer Juzer Kadek Ayu Astuti Kadek Ayu Saraswati Winarta Kadek Bobo Sanjaya Kadek Dina Yuliastari Kadek Wahyuni Andhityawati Kartini, I Gusti Ayu Intan Kemala, Gusti Ayu Diah Chandra Komang Adhi Restudana Komang Arie Putri Triyandani Komang Ayu Tri Handayani Komang Gita Krishna Murti Krismajayanti, Ni Putu Ari LA Sylvia Chandradevi Widana Leo Agung Puri Bowo Laksono Luh Asri Martani Luh Gde Intan Pradnyamita Luh Nidiacitra Luh Putu Ayu Wulandari Luh Putu Dian Shavitri Luh Putu Mahyuni Luh Putu Mahyuni Made Adi Guna Mertawan Made Ayu Anggi Puspitadewi Made Bayu Krisnamurti Made Dewi Prajayanti Made Handayani Made Resta Handika Made Vera Kristanti Dewi Mahyuni, Luh Putu Melianthi, Ni Kadek Indah Miranda Devi Sonnya Lomi Muhammad Miftahudin Zein Murti, Komang Gita Krishna Nadira, Sofia Naomi Theresia Setiawan Ni Gusti Ayu Made Sri Pujarini Ni Kadek Mita Ayu Wandari Ni Kadek Mita Ayu Wandari Ni Ketut Yunita Wulan Dewi Ni Komang Meita Sari Ni Luh Novi Arianti Ni Luh Putu Ari Dharma Laksmi Ni Luh Putu Desi Riadevi Ni Luh Putu Manasaputri Indrasawarni Ni Luh Putu Suarmi Sri Patni Ni Made Ari Anggita Pradnyawati Ni Made Ayu Trisna Dewi Ni Made Puriati Ni Made Ria Kurniasih Astuty Ni Made Sri Artini Ni Made Vivi Cintya Dewi Ni Made Widani Ni Nyoman Citasti Ni Nyoman Triningsih Ni Putu Ari Krismajayanti Ni Putu Ayu Indira Yuni Ni Putu Desriana Dewi Ni Putu Desriana Dewi Ni Putu Nina Eka Lestari Ni Putu Nova Agustiari Ni Putu Novia Periantini Ni Putu Santhi Widiasih Ni Putu Sintha Devi Yogandhi Ni Putu Sri Utami Dewi Ni Wayan Duarsih Kusumadewi Ni Wayan Ika Widyastuti Ni Wayan Novi Budiasni . Ni Wayan Pratita Ni Wayan Sinta Wahyuni Nidiacitra, Luh Nila Febrianti, Ni Made Nuke Paulin Sinungan Pande Devi Monica Parwati, Ni Luh Heka Permana, Fauzia Putri Wahyu Prananta, Putu Resta Wira Prasetiyo, Heri Pratiwi, Ida Ayu Rani Puriati, Ni Made Putri Devi Febryanti, Ayu Putu Agus Ray Karunia Putu Ayu Sinthia Adnyasuari Putu Bagus Adi Wibawa Putu Bella Cytnhia Dian Utami Putu Dian Restiana Dewi Putu Han Widiatmika Putu Sri Maharini Putu Vera Wulandari Ramia Adnyana Reditiya, I Dewa Dalem Siwa Reinhard Habonaran Nainggolan Retnowati, Putu Ayu Ricky Setiawan Samin Sandra Hendhana Sanjaya, I Gede Wira Saputra, Upayana Wiguna Eka Selvy Priskila Setiawan, Epan Shuka Oyagi Silviana Melda Kolo Sinniati Sinniati Sutrisna, I Putu Belly Taufan Halim Taufan Yudhistira Tiwik Setyawati Tjokorda Gde Agung Wijaya Kesuma Suryawan Umarsihad Said Utami, Ketut Aryati Utami, Putu Bella Cytnhia Dian Wicaksono, Katon Widana, LA Sylvia Chandradevi Widhi Nugraha Wardana Widhiawati, Ni Luh Cindy Widiasih, Ni Putu Santhi Wulandari, Luh Putu Ayu Wulandari, Nyoman Trisna Yudiastra, Putu Pande Yuniartha, I Putu Ngurah Bagus Yurika Santika Dewi Zakiya Umami